Every review we hold for the Margate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Julie · 20 September 2026
Agent replied · 23 September 2026
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotExcellent Progression Service
The after sales service with Louise has been brilliant.
Gary · 27 May 2026
Agent replied · 29 May 2026
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise was a total star
Louise was a total star. So proactive, empathetic and communicative.
Michelle · 19 May 2026
Agent replied · 27 May 2026
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
★★★★★ 5/5
GooglePhil Hopkins was a friendly professional sales advisor who accommodated our requests to view our requested properties.
Helen · 26 March 2026
Agent replied · 26 May 2026
Thank you for your kind feedback! We’re delighted to hear that Phil provided a friendly and professional experience while showing you properties in Broadstairs. Meeting client needs and making house viewings smooth is exactly what our team … More
★★★★★ 5/5
GoogleMany thanks to Graham and the team for their quick and efficient response.
Charlie · 26 April 2026
Agent replied · 26 May 2026
Thank you, Charlie, for your kind words about our team's quick and efficient support. We truly appreciate your recognition. If you need anything further, please don't hesitate to reach out to us. Kind regards, Dan Woodward, Sales Director
★★★★★ 1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Chris · 21 July 2026
Agent replied · 24 July 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
★★★★★ 5/5
GoogleMax was very helpful
Adele · 28 June 2026
Agent replied · 28 July 2026
Thank you for your kind words, Adele. We're thrilled to hear that Max provided you with helpful support. If you need anything further, please don't hesitate to reach out to us. Thank you ,Dan
★★★★★ 5/5
GoogleExcellent viewing guide - thank you Phil.
Much helpful information given in a friendly professional way
Keith · 26 March 2026
Agent replied · 26 May 2026
Hi Keith, thank you for your kind words, we look forward to helping you in the future. Many thanks, Dan Woodward
★★★★★ 5/5
GooglePhil was great. Punctual, good humoured, knowledgeable about the local area and able to able to answer all our questions about the property.
Paul · 26 January 2026
Agent replied · 26 May 2026
Hi Paul, Thank you for your feedback. I’m pleased to hear that Phil was punctual, personable, and able to answer all of your questions with confidence. I’ll be sure to share your kind comments with him.
Kind regards, Dan Woodward
★★★★★ 5/5
GooglePhil was very welcoming for our first ever property viewing. My partner and I agreed we liked how informative he was about the property but not too ‘pushy’ with his approach.
Ella · 27 July 2026
★★★★★ 5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Barry · 6 August 2026
Agent replied · 11 August 2026
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
★★★★★ 3/5
TrustpilotI’m giving the company 3 stars Diane 100.
I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company.
Having said that there is one person who is outstanding.
Diane !!
She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.
Ken · 16 July 2026
★★★★★ 4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
AB · 3 August 2026
Agent replied · 6 August 2026
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
★★★★★ 5/5
GoogleVicky is very good at what she does. She keeps you in the loop and gets the best deal available.
Kerstje · 6 February 2026
Agent replied · 6 August 2026
Thank you Kerstije for taking the time to leave such a lovely review. We really appreciate your support and are so pleased you had a great experience with us.
★★★★★ 5/5
GooglePhil was great, early for the appointment, knowledgeable and professional
Basquiat · 26 April 2026
Agent replied · 26 May 2026
Thank you for your kind feedback. We’re pleased to hear Phil was early, professional, and knowledgeable throughout your viewing. We really appreciate you taking the time to share your experience with us.
Dan Woodward, Sales Director
★★★★★ 5/5
GooglePhil was great at showing us around and very helpful
Steven · 26 April 2026
Agent replied · 26 May 2026
Thank you for your kind words! We're glad to hear Phil made your experience a positive one while showing you around.
Dan Woodward, Sales Director
★★★★★ 5/5
GoogleGreat to have a Sales Advisor with extensive local knowledge. Very professional. Thanks Phil
Steve · 26 March 2026
Agent replied · 26 May 2026
Hi Steve, thank you so much for your kind words, we will be sure to pass these onto Phil, thank you, Dan
★★★★★ 5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Paul · 14 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotHighly recomend.
I’ve purchased two properties through this estate agent and worked with the same sales progressor on both occasions. Becky White has been consistently professional, well-informed, and proactive throughout. She communicates clearly, follows through on her commitments, and keeps you updated at every stage.
Customer · 17 April 2026
★★★★★ 5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
Steve · 10 May 2026
Agent replied · 12 May 2026
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
★★★★★ 5/5
TrustpilotExcellent Service
Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.
Karen · 13 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience, Karen. We are delighted to hear that Gracie has been responsive and knowledgeable about recent legal changes. Our team strives to provide professional support and clear communication to ensure a seamless experience. We appreciate your feedback and look forward to continuing to deliver customer value with integrity and local expertise.
★★★★★ 5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Ray · 16 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise was really great throughout th…
Louise was really great throughout th whole process, thoroughly recommend!
Tom · 16 April 2026
Agent replied · 11 May 2026
We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!
★★★★★ 5/5
TrustpilotI had a great experience purchasing my…
I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!
Grace · 14 April 2026
Agent replied · 11 May 2026
We're happy you had a great experience purchasing your first property. It's wonderful to hear that Becky and Giuseppe were so helpful, informative, and attentive throughout the process. Thank you for your positive feedback!
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