Mann Lettings Margate reviews

★★★★★ 5/5

Google

Myself and my partner have recently been so successful after using Mann as our estate agents. Andrew especially has been an incredible help in our journey to finding our own place. After going through stressful life situations, thinking that finding a flat would be another thing to worry too much about, Andrew has really made life a lot easier. He has been so kind, attentive, and so amazing at his job. He has stuck with us throughout this journey and my partner and I couldn’t be more grateful. We also had help from Tom, who was also very kind, bubbly, and so eager to help. After scouting through every local estate agencies for help, Mann has been the only one that, as a team, are so willing and able to help. Thankyou again Andrew, we couldn’t have done this without you!

Ruby · 11 August 2026

★★★★★ 5/5

Google

Joe and Tom were brilliant, very understanding of my situation. Although my circumstances stopped me from completing the full service, I will 100% be recommending these to all my friends and family. Thank you!

Steven · 5 November 2025

★★★★★ 5/5

Google

Particularly impressed by the team here especially Andrew Cherry who's excellent manner and professionalism at the viewing and later ocntract stage for my let were top notch. Very prompt, responsive and efficient and I would recommend completely. Charles

Charles · 23 September 2025

★★★★★ 5/5

Google

Andrew was really helpful throughout the whole move and always kept me updated Im really happy with the service provided and the move in box was a nice touch I would recommend to my friends and family Thanks again

JAKE · 4 September 2025

★★★★★ 5/5

Trustpilot

Highly recommended

I had never sold by auction before and was a little apprehensive about the process. It was not a straightforward sale with complications created by a tenancy that did not go according to plan, joint ownership and one seller in a far-off time zone. However, the team were always professional, reassuring and creative in negotiating the potential problems. Particularly Ria, my first point of contact, who was particularly helpful. Communication was always excellent so I felt very much included and it was an excellent outcome: a good price and completion on time. I definitely recommend Mann's, Gillingham.

Jonathan · 5 May 2025

★★★★★ 5/5

Google

While under considerable pressure to move out of my old flat before a deadline, Mann & Co were immensely helpful and reassuring. They were able to match me up with an almost identical flat very quickly, and made the whole bureaucratic process of moving simple and straightforward. I dealt with two members of staff, Joe and Thomas. They were both highly professional and responded very quickly to any questions I had.

Defcon · 11 September 2026

★★★★★ 5/5

Google

Mann lettings a super efficient letting agent from the beginning to the end. Very professional, for a small buy to let property owner it’s lucky to have such excellent team and management. Joe and his colleagues are very efficient and working together very hard to secure new tenants every time for the years we used them in the Thanet area. Highly recommended Even the friends we recommended they are also very happy for the service. Well done Joe once again H Sutton

Sutton · 14 November 2023

★★★★★ 5/5

Google

Absolute quick and timeous response to call for repairs from Sue. She followed up after the work had been done to ensure it was a job done satisfactory. Thank you Sue Amazing service, l worked with Tom and Andrew. Their level of professionalism is unmatched, all questions were answered timeously and they were so kind. A splendid well done job. Thank you

Bridget · 17 October 2024

★★★★★ 5/5

Google

Really pleased with the service I received from Mann, Margate. Great professional team! Really impressed with Thomas King, kept me informed throughout and went above and beyond to ensure my needs were met. Andrew Cherry was also very helpful and informative. Would definitely recommend and use again!

Ruth · 16 March 2026

★★★★★ 5/5

Google

From the minute we had Joe and the team around to view our property, we were reassured that our rental was in the right hands. The Mann Countrywide Team (Margate brand) were honest and likeable, with no sense of being 'sold' to. They listened to us and were able to find tenants that were in keeping with our requirements, which was refreshing! The actual administrative process was also very slick too, all done electronically, which was helpful given that we're not located in the Thanet area. Highly recommended.

Fran · 15 October 2023

★★★★★ 1/5

Trustpilot

As a private tenant I cannot recommend…

As a private tenant I cannot recommend any lettings through Mann Countrywide. They are VERY slow to respond to any requests, whether its for repairs or support as a tennant. From my experience of getting any things fixed they often call someone to do the work then leave everything with you to sort out, and dont appear to care about any updates. When we ran in to issues with the landlord selling the property they seemed to stop responding to any requests, and I spent almost 3 weeks trying to get ANYONE in the local office on the phone, and had to head in to be told "Sorry, I have been the only person in the office all week", things like this are not our problem, that is something that the management and head office need to address. I constantly have to chase to see if they are talking to my landlord, but get very nonchaaunt answers and the "We are trying", but if you have not heard back and are actively trying then call me after a week, not have me have to call you.

Michael · 3 July 2026

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Trustpilot

Paul Hughes, brilliant service

As a landlord I have been struggling for a while to find tenants for my flat and somebody recommend Paul Hughes at Lettings in Canterbury. I changed a few agencies and had no luck so was losing hope, but Paul has been incredible in how fast he found me excellent tenants and arranged everything for me. Polite manner, efficient, trustworthy, really nice bloke, totally recommend him.Thank you Paul.

Duncan · 16 August 2025

★★★★★ 5/5

Google

Joe and his team have been brilliant from the start. We started the process over a year ago and have had many complications with building problems etc. Joe was tirelessly patient with us, supportive and helpful. He kept in touch periodically and once we were ready to go he leapt into action and found us what we hope will be excellent tenants. I cannot fault Manns for lettings, I would highly recommend anyone to use them for a stress free Let.

Mags · 16 August 2023

★★★★★ 1/5

Trustpilot

Avoid!!!

We signed up to Mann Countrywide Gillingham Kent branch in April 2026 after having an horrendous experience trying to sell our home with Yopa between September 25 & January 26. We truly believed this would be a whole different experience, only to find we were dealing with the same mentality of money counts for more than customer satisfaction. Despite the fact that we would ultimately be paying the bill we have been treated like brown stuff under buyers shoes, not by the buyers, but by the estate agent. We were presented with an offer on our property that had NOT been verified as Mann couldn’t get to see the buyers details on a mortgage, so in essence had no proof of funds, but still deemed it as a ‘genuine offer’! After waiting 5 weeks for an ‘Uncle’ to come back from India to ‘verify’ his approval of our home, yes you read that right, we finally said enough was enough and refused to take anything said about those ‘buyers’ as genuine. We then had another offer £40k below our asking price and the ‘buyer’ sent a catalogue of questions that clearly had been put together by an AI program that bore no resemblance to our home and what he had seen! Apparently 3 flies in a garden log cabin constituents an insect infestation! I would expect an estate agent to remind the ‘buyer’ of common courtesy when dealing with the people who are paying the estate agents bill! So, we found ourselves dropping the price of our home because the branch manager had ‘forgotten’ that she had placed our home in a guide price and she told us we couldn’t now have a price or in the region of, which we have been told we could have by another estate agent! We found that getting hold of anyone at that branch is sporadic and we have also found it closed during the day on a high street! Mann Countrywide Gillingham, you’re level of honesty, communication and professional service leaves a hell of a lot to be desired. We have given our notice to this company and do NOT recommend them to anyone.

Christopher · 16 June 2026

★★★★★ 5/5

Google

Joe and Tom were amazing with how quick we received our new flat!

Megan · 16 October 2026

★★★★★ 5/5

Trustpilot

good all round service

i have just completed the sale of my mothers bungalow. the Locks Heath branch dealt with work , Both Laura And Lauren were very helpful ,any problems were dealt with promptly and efficiently. Because i live 60 miles from the property they also did some extra jobs for me ,ie forwarding post and checking the heating was working to avoid frost damage. I would be more than happy to use them again. All round, good office, good service good staff, Thank you

Jerry · 26 February 2025

★★★★★ 5/5

Google

We had the pleasure of dealing with Andrew for our viewing and moving. Throughout the whole process Andrew was lovely and polite and really helpful, always coming back to me when I contacted him. We had a quick turnaround time of 13 days between viewing and moving and the whole process felt smooth and stress free. Would highly recommend them.

Eva · 11 October 2025

★★★★★ 5/5

Google

I've just rented a house through Mann Letting Agents and had a wonderful experience. I dealt with the Margate branch where Joe Tite initially guided me through the whole process and was so approachable, welcoming, professional and knowledgable. He made is seamless. When picking up the keys both Joe and Bradley Linton were so helpful and reassuring, providing every last detail I needed. I was given a lovely goodie box too, which was unexpected and a great thought. I would whole heartedly recommend Mann Letting Agents to anyone who is thinking about renting.

Fran · 12 June 2023

★★★★★ 1/5

Google

Absolutely disgraceful agents. My advice, take pictures, keep an audit trail of all your dealing with them and monitor anything they do. They do not provide clean and safe living spaces so insist on making sure they meet the minimum standard before you move in. I let a property from them which was left in such a state that I even found a needle used for recreational drugs from the last tenant, found patches of damp, cigarette butts and an empty alcohol bottle above the extractor fan amongst many things. I viewed the property whilst somebody was living there and expected the minimum a well established chain estate agents would do is clean the flat before I moved in, as they had told me they would do multiple times. I repeatedly asked for it to be cleaned and fix things which were plain dangerous (replace a dangerous socket left exposed or fix the shower which was set on the highest setting so I couldn’t shower which being a key worker is vital for me and those I interact with). They would not clean it up so I had to do my best to clean up behind the last tenant and other items were left broken. Upon moving out, they had the audacity to charge me whereas they did not clean it when given to me or make the necessary checks, even safety ones. They take days to fix urgent issues (like fixing my plumbing and when ‘fixing’ leaving me a shower with poo coming out of the drain!’) Furthermore, the agents have been incredibly rude not taking any responsibility for the work and care they are contractually obliged to provide tenants. If I had more time and stamina to continue dealing with these agents, I would take this up further. However, they are rude and stressful that I would rather move on and provide the feedback as a cautionary tale to others who deal with these agents.

We · 11 August 2025

★★★★★ 5/5

Google

Spoke to Tom at Mann in Margate who was really helpful, and very quick with his responses in dealing with my questions

Gary · 11 November 2025

★★★★★ 5/5

Google

Used Mann letting for years. Joe and his team are very good, always been top services and good with my tennants. Highly recommended 5*

Erkan · 11 July 2026

★★★★★ 1/5

Trustpilot

Zero star rating if that was available

Zero star rating if that was available. I have had nothing but stress since moving into a rented property with Mann lettings ASHFORD brunch. They take all your money then treat you like dirt . After around 80 emails and calls and emails of complaints, still nothing is getting fixed or done . Unsafe house, was actually rotten when I moved in . me and my children was left unable to wash for weeks due to water problems and getting burnt. Property was advertised as a detached 4 bed with 2 reception rooms a double garage and a conservatory. What I got was a 3 bedroom . As the landlord has stored his belongings in one of the reception rooms and locked it , he also stored his belongings in the garage with large excercise equipment so I can’t park my car in there . The conservatory fuses do not work and I been told it’s unsafe and the contractor did not know how it passed a safety check . The thermostat is unsafe , I was also left with a kitchen door locked for weeks ( which was a fire escape. )There are also cameras inside and outside the property, which the landlord has access to . I have tried to cover them but still feel uneasy as I have a young son and teenage girls . This is just some of the problems I have been left with . It’s nearly been four months like this , looks like I got to take legal action . Please avoid if you don’t want to end up in a situation like myself .

Stacy · 15 January 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026