Trusted Agent profile · Mansfield, Nottinghamshire

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Bairstow Eves Mansfield reviews

4.7

★★★★★ Excellent

386 reviews across 1 platform

38A West Gate, Mansfield, Nottinghamshire, NG18 1RS

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Bairstow Eves's office in Mansfield, Nottinghamshire, at 38A West Gate, is rated 4.7 out of 5 across 386 reviews on 1 platform, including 386 Google reviews rated 4.7.

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4.7 / 5

386

Reviews on Google

This office

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Reviews

Every review we hold for the Mansfield office, from every platform, shown as written. First names only.

5/5

Google

Katie is a true asset to the Mansfield branch and the company. She should be commended for her professionalism and friendly demeanour. She went above and beyond my expectations during a recent interaction. I was interested in a property and had further questions; Katie was patient with me and very knowledgeable in answering my questions or seeking further information from the vendor when required in a timely manner. Katie also called slightly after her shift had ended to log the offer I had put in, which I really appreciated as it helped calm my nerves. I look forward to working with Katie in the future.

Thomas · 27 July 2024

Agent replied · 26 August 2024

Thank you for taking the time to leave us this great 5* review Thomas. Kind regards, Lucy, Customer Relations.

5/5

Google

We have recently completed our remortgage of our property with the amazing service and help from Ella at the Mansfield branch. From the very first visit Ella was extremely positive and informative. Ella made the process very easy and kept us regularly updated and kept in contact throughout, we have struggled the past few years to remortgage but thanks to Ella this was completed within a couple of months. If we are to need mortgage assistance in the future we will definitely return to see Ella and thoroughly recommend her services. Thankyou. Karl and Alison Wass.

Alison · 27 July 2024

Agent replied · 26 August 2024

Thank you for your thoughtful 5* review and recommendation Alison! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Bairstow eves for Gidding us through the sale of our house & the purchase of our bungalow we would like to thank Amber Zyhadlo and Brandon Smith Brandon was excellent he helped us all the way phoning us every couple of days to let us know how things were progressing & if we weren't sure about anything we would call in the office & Brandon would sort it out for us we couldn't have done it without him thank you so much

Henry · 27 June 2024

Agent replied · 26 August 2024

Many thanks Henry for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Was very hesitant when deciding which letting agency to use as have usually found that apart from collecting rent and informing you of any maintenance issues, their job is done. Our experience with Meeshia was on another level. She kept us fully informed throughout and worked with us. She ‘rolled up her sleeves’ and helped us to make beds, arrange cushions etc in order for her to take the photos. We have no hesitation in recommending her services. Thank you Meeshia for a great job.

Ryan · 27 June 2024

Agent replied · 26 August 2024

Ryan, many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Lovely people, always ready to help. I really appreciate your support throughout upto completion. Accurate time keeping with follow ups, thank you so much Amber!!!

Pholly · 13 March 2026

Agent replied · 13 April 2026

Thank you for your kind words! At our business, we strive to provide excellent service and support to our customers. We are thrilled to hear that you had a positive experience with our team, and we look forward to continuing to serve you in the future. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Beth Smith has been amazing from start to finish! Myself and my partner are relocating and before contacting Beth at Bairstow, the process felt so stressful and at a dead end, but after speaking to Beth? Amazing, stress free, no hassle, offer made, offer accepted, referencing done, documents being worked on, so simple, and refreshing! Thank you Beth for all your amazing help!

Kassandra · 8 January 2025

Agent replied · 22 January 2025

Thank you for taking the time to share your experience and for your wonderful 5* review Kassandra! Kind regards, Lucy, Customer Relations.

5/5

Google

Amber was amazing very caring and helpful Dean and the rest of the team were friendly and helpful throughout the process

David · 13 March 2026

Agent replied · 13 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

The group of people who work at Bairstow Eves in Mansfield are absolutely marvellous. They helped me through the most exciting purchase of my life and supported me every step of the way. A special shout out has to go to Brandon who was nearly as enthusiastic as me!! Thank you.

Jan · 23 July 2026

Agent replied · 23 August 2026

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Hello, I want to say incredibly say big thank you to Amber who was dealing with my purchase of the house. She is very friendly, kind and professional and very quick to respond to your queries. Also Kirsty Ford - Countrywide mortgage adviser was absolutely helpful from start to finish. Those ladies worked together to get me through to buy my first house. I am so happy I have my own place now to call home. :) Best Wishes Ausra

Ausra · 28 February 2024

Agent replied · 26 August 2024

Many thanks Ausra for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Me and my partner brought our first home after falling in love with the house listed by Mansfield Bairstow Eves. Amber was absolutely AMAZING from start to finish!! It definitely wasn’t a straight forward sale due to needing a probate and other extra legal documentation but she constantly was in contact with us, the vendors and both solicitors to keep pushing the sale through. She made the buying process less scary and explained everything simply. She went above and beyond for us! Honestly can’t think her enough for all her help :) definitely recommend!!!

Lauren · 28 February 2024

Agent replied · 26 August 2024

Many thanks for the fantastic recommendation and 5* review Lauren Payne. Kind regards, Lucy, Customer Relations.

5/5

Google

Very professional and helpful service when purchasing a house. Big thanks to Tegan and Amber who were very supportive through the whole process.

Mary · 13 February 2026

Agent replied · 13 April 2026

"Thank you for your kind words! We take pride in providing professional and helpful service to our clients. Glad to hear Tegan and Amber were able to support you throughout the home buying process. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Found Bairstow Eves through rentmove and zoopla. Reached out to them because one of their properties for rent was very appealing to me. Called them and we quickly set up a viewing date. On the day of the viewing, I met Jacob and Lucie. They were both friendly, patient, and made the viewing experience informative. Jacob was great with organising the paper work and sorted out payment (first week rent) on the same day to secure my room. When collecting my keys, I met Jacob again. I can tell Jacob was prepared with the paperwork, and showed respect to me and my guarantor. Overall, the whole experience was smooth, easy and stress-free. This was much appreciated especially since I am starting a new job! Cheers Jacob and Lucie!

Aldrich · 29 January 2024

Agent replied · 26 August 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Brandon and Amber and the team were amazing with the purchase of my property. I cant recommend them enough. Thank you all for your help. Xx

Chaos · 6 January 2026

Agent replied · 27 January 2026

Thank you for trusting us with your property purchase! It was a pleasure working with you and we're thrilled to know you had a great experience with our team. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We are first buyers and with not much knowledge on mortgages. We went to a few mortgage advisors and felt we were still left clueless. Then we came to bairstow and had a really positive experience with Ella. She was very informative and has been really helpful with the process. She was always an email/phone call away and no question felt stupid. I could not recommend Ella enough.

Dayna · 27 July 2024

Agent replied · 26 August 2024

Many thanks Dayna for taking the time to leave us your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I used the Mansfield branch for the purchase of my new home, the process was seamless from start to finish. Ella completed my mortgage application and was always on hand to answer any queries I had in a timely manner. All the sales staff were fantastic, though I liaised mostly with Amber and Melanie who both went above and beyond to help.

Emma · 30 March 2026

Agent replied · 13 April 2026

Thank you for choosing our Mansfield branch for your new home purchase! We are so happy to hear that the process was seamless and that Ella, Amber, and Melanie provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I am very happy with the service from Bairstowe Eves - I dealt with Amber and her team and was so impressed with their professionalism and assistance throughout the entire process. Amber was wonderful and made what I thought would be a stressful process very easy, taking all the stress out of the job. Very much appreciated and would highly recommend them.

Lesley · 16 October 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation Lesley. Kind regards Lucy, Customer Relations.

5/5

Google

We recently sold our property through Bairstow Eves, Mansfield and we were very happy with the experience. From the moment of our valuation, we just had a sense that they were really passionate about the house and making sure it sold quickly, which it did. This was compared to the sterile and disassociated valuations performed by other estate agents. Throughout the whole process, Mollie was really helpful and worked really hard to get our property moving and then was really engaged in getting the offers we needed and supporting us through the whole process through to completion. The small team there meant that everyone in the office was up to speed on the process of our sale as well. We also had a fantastic experience with their in-house mortgage advisor, Ella, who was incredibly helpful throughout, especially with a lot of the complex financial and legal processes that we had to go through - we even got a new home card from her upon completion, a really thoughtful touch. Thank you to the whole team at Bairstow Eves, Mansfield.

Charlie · 28 October 2023

Agent replied · 31 December 2023

Many thanks for the fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Kirsty Ford has been an incredible help with our mortgage application process, and she made both of us feel very comfortable moving forward with the situation. Before speaking with her we were not very knowledgable about what the process would be like - but she has kept us updated and aware of all the steps and time frames for these steps. She is friendly and very supportive to work alongside, and we both feel very thankful for the help we have recieved from her with this huge life change. Kirsty has made sure we are kept in the loop along the way and has generally made a very stressful and confusing situation feel much easier to work through.

Layla · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

My mother sold her house with Bairstow Eves recently. The process was smooth and they made it really easy for my mother to manage. Kirsty Pilgrim came to do the appraisal. She put my mother at ease and gave a full explanation of the process, the state of the market and how best she thought it would be to market the property. She was extremely knowledgeable and confident in her sales strategy. She also came armed with research of similar houses in the area and what they are selling for / sold for. All the viewings were arranged to take place over a 2 day period and they had a representative carry them out so my mother could just go out for the day and not have to stress about it. Once the offers came in and one was accepted Liam kept in contact with my mother and sister every single week to provide an update right until completion day. All in all a fantastic service and I would highly recommend them especially Kirsty on the appraisal, valuation and marketing side and Liam on the communication and completion side.

Vee · 27 August 2023

Agent replied · 26 August 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

If you are looking to sell your property in Mansfield then look no further than Bairstow Eves. After a bad experience with choosing the wrong estate agents for us, the staff at Bairstow Eves were nothing but helpful and professional, from the property valuation by Lauren to mortgage advice from Kirsty and sale dealt with by Mollie. Kirsty went above and beyond for us through the whole process and following a stressful time with solicitors was nothing short of brilliant! Mollie and Kirsty were both exceptional during the months leading up to exchange and completion. I can’t recommend them enough. Thank you!

Susie · 31 May 2023

Agent replied · 30 July 2023

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

17 May 2023 13:24 I was a first time buyer and knew very little of what was involved in buying a home. Kirsty was lovely, very easy to talk to. She understood my situation, laid everything out for me, explained in language I understood and was very patient. We talked through what I needed, she found me the best mortgage deal and discussed other things I hadn't necessarily thought about such as home and life insurance. Kirsty followed the progress of the purchase and just before completion managed to renegotiate the mortgage with the lender, getting better rates, excellent. Kirsty Ford really was invaluable and I would heartily recommend her.

Rubble · 31 May 2023

Agent replied · 30 July 2023

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

I currently have my house on the market and am viewing numerous properties with multiple estate agencies. Of all the agents I have come across Amber at Bairstow Eves is in a totally different league. She really does go above and beyond for anyone selling with them, sending me properties I may not have looked at, making appointments, really selling a place at the viewing and following everything up in a prompt and professional manner. I only wish I’d used Bairstow Eves to sell my own. Amber is a credit to the company and makes the process so easy.

Debbie · 31 May 2023

Agent replied · 30 July 2023

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Bairstow Eve is the worst in the Mansfield I have been with them for 4 months The house was unready when I moved in so reported on the portal to fix them They only sorted 2 issues after 3 months 4 of them still pending when I ring them, they just ignored me nicely I want upper management to see the matters urgently I had enough of that Only 4 months don’t think I can survive another 4 months Poorest service ever I have received in the UK I am frustrated with how they treating me even I asked them to pay rent by direct debit but they are not bothered Every time I ring them, they have excuse Please save the Mansfield Bairstow Eve branch

O · 29 May 2023

Agent replied · 27 August 2023

I’m so sorry to hear you’ve had a bad experience, I can see that it has a lot to do with the repairs, so I will have to speak to the correct department, If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

5/5

Google

I can highly recommend this team, I’ve been renting a property through them for over a year now and never had any issues. Today Lucie Bamford-Jones went an extra mile and provided an excellent customer service that I have not even asked her to do so - without going into details, she definitely eased my mind today and she didn’t have to! Absolutely perfect people to deal with

Marta · 27 February 2024

Agent replied · 30 July 2023

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

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