Trusted Agent profile · Manchester
★★★★★
457 reviews across 3 platforms
3-5 Duke Street, Manchester, M3 4NF
We Let Properties's office in Manchester, at 3-5 Duke Street, is rated 4.3 out of 5 across 457 reviews on three platforms, including 442 Google reviews rated 4.4. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for We Let Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThey were very helpful and professional. The process was smooth and quick.
Hi David, Thank you for your 5* review, we are happy the process has been smooth for you and we look forward to having you as a tenant! Best wishes, Tracy: Lettings Manager
5/5
GoogleAmazing experience when using this agency. Very timely response and dealt with the minimal issues I’ve had urgently. Will definitely recommend.
Good afternoon Pedro, Thank you so much for taking the time to leave the We Let Properties a fantastic 5 Star review regarding the service you receive as a tenant! I'm truly delighted to read your comments. I wish you all the best in your tenancy and if you need anything, please don't hesitate to contact the team. Kind Regards, Wayne Eastman Director
5/5
GoogleAfter a lengthy search for a new agent, I made the move over to WLP, I could not be happier with the service the team provided me, hands down the most professional service in the North West. I highly recommend it.
Good morning Chris, Thank you very much for leaving the team a 5 star review last week. We are delighted you came on board with us and we look forward to working with you for many years to come. Kind Regards, Wayne Eastman Director
5/5
GoogleHad a great experience with we let properties form start to finish
Hello Ryan, Thank you for taking the time to leave such a positive review for us. It is greatly appreciated! Best wishes, Tracy, Lettings Manager
5/5
GoogleFantastic agency, very hard working team and you can definitely trust them that everything is done right (Which is very rare in estate agencies as most tell you a pack of lies, and then don't care about your property).
5/5
GoogleHad a seamless experience with We Let, great staff and great service! Would highly recommend!
Hi Emma, Thank you for taking the time to leave such a great review for the team. It is much appreciated by us all! Best wishes, Tracy (Lettings Manager)
5/5
GoogleWe’ve used We Let Properties for years now as landlords. Zero problems and have found them to be very professional, efficient, providing excellent service with very reasonable fees. Definitely recommended!!
Good morning Philip, Thank you very much for taking time to write We Let Properties a 5 star review. I'm really happy to read that you feel have found us to be professional, efficient with excellent service! To have zero problems in the past 7 years of working together with us is exactly the level myself and the whole team strive to provide! Thank you for being a great landlord and entrusting us with your property investment and I look forward to working with you for many more years to come. Kind Regards, Wayne Eastman
5/5
GoogleBrilliant customer service probably the best in Manchester would definitely recommend
Hi Callum, Thank you for your 5 star review, it is appreciated by the whole team! Best wishes, Tracy, Lettings Manager
1/5
GoogleAn unpleasant and condescending experience over the phone. They seemingly didn't need my custom and had no desire to assist my property search.
Good morning Ashleigh, Following your email to our office, I can see you have been on our database since August 2023, please can you confirm the name of the individual you spoke with? I have a feeling I know who it might have been and I can confirm we have subsequently released the individual from the role with We Let Properties and we have a complete new team of letting consultants working hard for applicants, hence the reason you received our bulletin matching you to properties we are marketing. Please rest assured we do work with applicants who use guarantors to support their application. If you would like our assistance is sourcing a property, please feel free to contact me direct wayne@weletproeprties.co.uk or direct at the office 0161 839 2372 and will personally match relevant properties to your criteria and assist you in your search. I offer my sincere apologies to you if you felt someone representing my company was condescending to you, I agree with you, as this tone falls short of our service standards we provide. Kind Regards, Wayne Eastman Owner & Director
1/5
GoogleAn unpleasant and condescending experience over the phone. They seemingly didn't need my custom and had no desire to assist my property search.
Good morning Ashleigh, Following your email to our office, I can see you have been on our database since August 2023, please can you confirm the name of the individual you spoke with? I have a feeling I know who it might have been and I can confirm we have subsequently released the individual from the role with We Let Properties and we have a complete new team of letting consultants working hard for applicants, hence the reason you received our bulletin matching you to properties we are marketing. Please rest assured we do work with applicants who use guarantors to support their application. If you would like our assistance is sourcing a property, please feel free to contact me direct wayne@weletproeprties.co.uk or direct at the office 0161 839 2372 and will personally match relevant properties to your criteria and assist you in your search. I offer my sincere apologies to you if you felt someone representing my company was condescending to you, I agree with you, as this tone falls short of our service standards we provide. Kind Regards, Wayne Eastman Owner & Director
5/5
GoogleVery friendly and prompt service, listened to our concerns and followed through!
Hi Holly, Thank you for leaving us a review, we are so glad you are having a smooth and happy tenancy! Best wishes, Tracy - Lettings Manager
5/5
GoogleWe have recently moved the management of our apartment over to We Let Properties and have been very impressed. A friendly and approachable team who really seem passionate about providing our tenants with a high level of service.
Good afternoon Joe, Thank you for taking the leap to leave your previous agent and instruct We Let Properties, I'm so delighted to read your comments regarding our service and that you are impressed with the team. You have a fantastic property and it deserves the best tenant and agents to do the best job possible for you :) Thank you for the 5* review, I know the team will be delighted. Kind Regards, Wayne Eastman Director
1/5
GoogleAvoid this agency at all costs! I've been renting from them for a year and here are some of my experiences: We moved in August 2018. The weather was pretty alright at the time so we didn't check the heaters. That happens sometimes; there are dozens of things that one needs check when moving in. So the winter came and finally, we tried turning them on... of course, they were broken. We asked the agency to fix them. However, the winter was over when they finally managed to replace the heaters. Speaking of broken things, the rusty sink (they replaced a part of it with some cheap metal that rusted off right away) is probably still rusty. They knew about it when we moved it. If you are currently at 2.1A Melia House and they say they will fix it, don't hope for much! Paying for rent early is a headache. They pointed out that contracts says "pay on this and this day" so no early payments allowed! After some arguing they let it go and just said to "send them an email when paying early". They did viewings while we were still living there. Sure, the contract allows this. However, not even once did they manage to schedule a viewing properly. First, they put the wrong time (after office's working hours). Next, they let us know less than 24 hours in advance. Finally, they scheduled a viewing and messed up our name in the notification. They never once notified us about canceling a viewing.
1/5
GoogleUnhelpful team that act as a useless intermediary between tenants and landlords. Do anything they can not to help and don't assume any of the responsibility that should be passed onto them in their middle man capacity.
Good morning Furgus, Following your review today of We Let Properties, I’m perplexed to understand why you have left We Let Properties a 1 star review. I believe this review has been posted today following you losing your access fob that was issued to you at your check in and you expecting the landlord to have another one for you. To resolve your issue my colleague Alicia from the property management team has been prompt in responding to you and has informed you that it is the building management company will need contact to issue the replacement access fob you lost, as they will need to programme in accordance with their access system, furthermore she has also provided you with the telephone number and also the address of where you will need to collect your fob as it is not your landlord’s responsibility to replace what you have lost as the responsibility is with you, what more could we do for you? Alicia has also informed me that you have contacted us today to inform us there is a wait time on the telephone with the building management company of 1 hour, unfortunately this is totally and completely out of our control, I understand it can be frustrating, but not our fault. I fail to understand how you losing your fob and We Let Properties giving you all the necessary information to obtain a new fob at your cost is deserving of a 1 start review? Regards, Wayne Eastman Director
5/5
GoogleBrilliant agents by far the best we've dealt with , extremely helpful nothing is too much would definitely recommend to anyone looking to rent looking forward to our next rental from these guys thank you for everything
Good afternoon Ruby, Thank you very much for leaving us a 5 star review for the We Let Properties team, we are delighted to know you found our service to be 5 star :) We wish you all the very best for the future in your new home and if you need us in the future, you know where we are. Kind Regards Wayne Eastman Director
1/5
YellAppalling Service
I echo comments of other landlords. They say they will only accept tenants who are "professionals" - yet are actually not.They are not pro-active, you have to deal with five different people to obtain an answer to queries. They ignore your emails and do not return phone calls.It is better to manage the properties yourself than use this firm. All they do is collect money and transfer it to your account. They don't manage the properties. I am more than happy to do a bank transfer from the tenant to myself. Its not worth paying thousands of pounds for them to simply do bank transfers. I suggest you avoid.
5/5
GoogleGreat & friendly advice received over the phone today about the rental market in the Manchester area. Looking to purchase in the area. Thanks again :)
Good afternoon Olivia, Thank you so much for your kind words and five-star review, we look forward to building a great relationship with you. Kind Regards, Wayne Eastman Director
5/5
GoogleRapid and helpful service from Michael.
Hi Ellen, Thank you for your 5 star review for Michael. We are so glad he was able to assist you in finding the right property, so quickly! Best wishes, Tracy: Lettings Manager
5/5
GoogleExcellent service, agent went out of their way to ensure we found a flat in a very competitive market. Highly recommend.
Hi Jack, Thank you so much for taking the time to leave the We Let properties team a five star review and your comments that you would highly recommend our service. Enjoy the new apartment. Kind Regards Wayne Eastman Director
5/5
GoogleReally good agent. They help me to manage my property for more than 7 year. Very professional, quite respond. I will definitely recommend.
Good afternoon Mrs Chen, Wow 7 Years!! That's so hard to believe how fast time has gone and to also have the same tenant all that time too. Thank you for instructing We Let Properties to manage your property and I'm pleased to read your find our service very professional and deserving of your 5-star review. Take care and hope to speak soon. Wayne Eastman Director
5/5
GoogleVery prompt and courteous. Great experience.
Hi Becky, Thank you for your review! It is much appreciated by the whole team! Best wishes, Tracy: Lettings Manager
5/5
GoogleKatie had been so incredibly helpful! Can’t thank her enough for all her help.
Hi Megan, Thank you so much for taking the time to leave a five star review and comment. We wish you much happiness in your new home :) Best wishes, Emma Operations Director
5/5
GoogleGreat service from Michael, quick and efficient communication and great customer service.
Hi Soohia, Thank you for taking the time to leave this five star review for the service you have received from Michael. Best wishes, Emma Operations Director
1/5
GoogleI would be happy if I could give them a negative star.My husband and I moved out of their property on 26-12-2018 and it is going to be a month still no movements from their side to give us our deposit back even after endless mails and calls . The assigned person is always busy to talk to us or she says I am waiting some invoice. we can understand if they start any process and if it gets delayed on the process but here they don't mind to pay us back at all.Whatever communication we had in this matter was only after numerous calls which we made with them.I don't know what is their motive by holding our deposit back..I was about to call DPS many times to complain about this as we have our mails and call lists as proof but We don't want to end in bad terms with the agency and that is the only thing which is holding us back.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: We Let Properties, Manchester won Gold.
