Reeds Rains Manchester reviews

★★★★★ 1/5

Google

Overall experience of getting back my deposit was awful, long-winded and unnecessary. The employee I worked with took it upon themselves to decide the outcome of disputes before they were resolved, lied to me about releasing deposits (3 times), and left it to me to chase up issues for over 2 months. The 'cleaning fee' of over £128.17 was absurd and when disputed with my evidence was quickly waived but it took over 2 months to actually get back in full. However I will say that Ryan was extremely helpful and quick to sort out the mess left behind by the employee who has now 'left' the business, and I am thankful for that. It's taken up a lot of my time and effort to get back my own money and in the current climate of renting to wait so long for a deposit meant it has only been me that has suffered when trying to rent another flat.

Rachael · 20 June 2022

★★★★★ 5/5

Google

ReedsRains throughout my sale process were very helpful and supportive. The first offer I had fell through, though no fault of RR. It was all down to the purchaser who because of language problems did not understand the purchase process in the UK. However after I chose to reduce the price, I had another offer which has all gone well. I would like to commend Jess at the Whitworth St office in Manchester. She has been very supportive and understanding. Communication has always been very good either by phone or email. I would also like to thank Greg and Todd. I would certainly recommend the team at Whitworth Street to anybody wishing to sell in Manchester City Centre. Charlie

Charles · 20 June 2022

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022

★★★★★ 5/5

Google

Thank you to Laura Croft at the Manchester branch for all the help given to ensuring the sale went through as quickly as it did. We were dangerously close to our buyer losing their mortgage offer (no thanks to Truss) and the help provided got the sale moving to complete before that happened. Also thanks to Dominic Berry at the same branch. Both brilliant at their jobs, personable &professional.

Mia · 20 June 2023

★★★★★ 5/5

Google

Although still early days, my experience as a landlord using Reeds Rains has been great so far. The communication from the whole team (especially Joe, Becca, Aky & Sid) has been super speedy, very helpful and friendly throughout. They marketed my property well and found me a number of potential tenants very quickly. The tenant move in process has been smooth. The fee structure has been totally transparent. Hopefully this great service continues for months and years to come.

Tom · 20 June 2022

★★★★★ 1/5

Trustpilot

***KEEP AWAY***

***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

SLW · 25 April 2022

★★★★★ 5/5

Google

Reed Rains have been managing my property for about 4 years now. And recently I'd put it up for sale. I don't live in the area, so it's a huge relief to have the team look after my flat. In selling the flat, they were responsive, gave lots …

Eliza · 16 February 2026

★★★★★ 4/5

Trustpilot

Positive result with some bumps in road

Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.

Chris · 22 August 2024

★★★★★ 5/5

Trustpilot

Positive and enthusiastic approach

When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.

Mrs · 8 October 2024

★★★★★ 1/5

Google

Saeedul Chowdhry was the agent serving us and was absolutely disgusting and disrespectful. He was of no help and customer experience was absolutely awful. We were trying to be cooperative with the hopes of finding an accommodation, go to any other agent but this guy….

Abhyuday · 25 September 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Neil and Mandy made the process of selling my house very smooth. (sold subject to contract at the min).They kept me informed and updated all the way through. Their customer service was excellent and i would definitely recommend them to others.

Miss · 19 November 2024

★★★★★ 1/5

Trustpilot

Very dissapointing experience with Reed…

Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.

Nelson · 15 October 2025

★★★★★ 5/5

Google

A HUGE thank you to Alexander and the whole team at Reeds Rains in Manchester. They have made both letting my house, and now selling it incredibly straight forward, communication is fantastic and the first set of viewings led to offers on the house. I highly recommend Reeds Rains for both letting and selling, the team are incredibly professional and helpful and responsive. Thank you again!

Esme · 20 June 2023

★★★★★ 5/5

Google

I have been with Reeds Rains for at least 5 years and they continue to provide efficient and friendly services. I am very impressed with their pro-active response. Thank you to Ryan (Senior Property Manager), he sorted out the tenancy renewal in no time. Great work.

Martin · 20 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Hazel Grove Branch

Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.

Anne · 14 July 2024

★★★★★ 5/5

Google

I recently engaged with Reeds Rains to let out a property having been disappointed with my previous letting agent company and I am so glad I did. I communicated with Ryan, Joe and Sid and found their service to be extremely professional and efficient. Ryan kept me informed throughout the whole process and I am so pleased with the short time it took to find a new tenant! I wouldn't hesitate to recommend them to others.

Chris · 20 June 2022

★★★★★ 5/5

Google

Lily has been an exceptional property manager! She’s responsive, proactive, and truly cares about her tenants. Any issues are promptly handled with professionalism and efficiency. Her dedication has made living here a pleasure. Thank you, Lily, for all that you do!

Shas · 3 November 2024

★★★★★ 5/5

Trustpilot

A positive experience

A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.

Mrs · 19 October 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.

Georgina · 9 November 2021

★★★★★ 1/5

Trustpilot

House was put on the market in june

House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..

Shaun · 19 October 2021

★★★★★ 5/5

Google

Great service once again, Aki, Libby and Joe were precise, flexible and understanding of the situation and acted in such a kind professional manner. A smooth move in process and great communication by Aki throughout. Reeds Rains is my go to place for any LL related work and the team in Manchester City Centre branch, especially is wonderful. Would recommend them over any other agency.

U · 20 June 2023

★★★★★ 1/5

Trustpilot

bad customer service

They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.

Debdeep · 13 September 2021

★★★★★ 5/5

Google

Reed Rains have been managing my flat for about 3 years now. I've had 2 previous rental agencies in Manchester city centre, and can easily say Ryan, Anelka and the rest of the team have always been the best rental management group I've had …

Amy · 16 February 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Tim and Lauren :)

Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!

Gabriella · 11 September 2024