Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat a great team! I have recently rented my house through Reeds Rains Manchester...from the beginning of the process to end, everyone at the branch was professional, friendly and focused. A really good service all round. Would certainly recommend this branch of Reeds Rains to future potential landlords. A pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Patrick · 20 June 2021
Agent replied · 19 June 2024
Hi Patrick, great to read such a positive and all-encompassing review. Thanks for taking the time to write it. Thanks Greg
★★★★★ 5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
Julia · 23 December 2022
★★★★★ 5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
OMER · 1 March 2023
★★★★★ 2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Abigail · 16 February 2022
Agent replied · 14 June 2024
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Rachel · 21 June 2018
Agent replied · 14 June 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
★★★★★ 5/5
GoogleThese folks are awesome to deal with. They helped me every step of the way with infinite patience, good humour, and absolute integrity. Can't recommend them highly enough!
Sfostercohen · 21 March 2024
Agent replied · 19 June 2024
Hi, thanks so much for leaving such a positive review - I believe you are applying for one of our lettings properties - best of luck with it, I'm sure it will all work out for you. Thanks again, Greg
★★★★★ 5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
Pauline · 16 January 2024
★★★★★ 5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
Amb · 21 January 2023
★★★★★ 5/5
GoogleFantastic service. Always polite, considerate and willing to go that extra mile for the tenants as well as landlords. As a landlord, I’ve always experienced excellent and professional communication particularly with Kirsty, Joe, Ryan, Candice and Ellie. Thanks guys
Muhanad · 20 June 2023
Agent replied · 19 June 2024
Hi Muhanad, thanks for taking the time to leave this review, I'm delighted you have been happy with the lettings and property management team. Thanks Greg
★★★★★ 5/5
GoogleLaura from the sales team kept me informed throughout the sales process and worked hard to secure a completion date by chasing up the buyers and solicitors. Just what you need when you’re selling a property. Would highly recommend:)
Kirsty · 20 June 2023
Agent replied · 19 June 2024
Hi Kirsty, we are sorry you will no longer by one of our landlords but equally delighted you have completed on the sale. Thanks for using Reeds Rains. Regards Greg
★★★★★ 5/5
GoogleOnce we made the offer Laura C was really helpful in terms of communication and promptly on anything urgent. It made the process smoother than it would normally be.
Michelle · 20 February 2024
Agent replied · 19 June 2024
Hi Michelle, congratulations on your purchase. Thank you for leaving this review about our dedicated sales progressor, Laura. Thanks Greg
★★★★★ 5/5
GoogleHad issues with our electrics and Jordan had someone out same day. Always polite on calls and sets realistic expectations for us as tenants. Top service
Saul · 20 April 2024
Agent replied · 19 June 2024
Hi Saul, thanks for leaving this review about your property manager, Jordan. I'm delighted he is providing a first class service for you. Thanks again, Greg
★★★★★ 5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
Stu · 14 July 2021
★★★★★ 5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
John · 16 January 2022
★★★★★ 5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
Consumer · 26 November 2022
★★★★★ 1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Fenwick · 23 October 2019
Agent replied · 14 June 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They weren’t even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
OSC · 21 October 2020
★★★★★ 5/5
TrustpilotWould like to thank Luke from Reeds…
Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
Dritan · 8 June 2022
★★★★★ 5/5
TrustpilotAmy is really friendly with me :) nice…
Amy is really friendly with me :) nice team i like is 💫💎
蝶子彩子 · 29 September 2019
Agent replied · 14 June 2024
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
★★★★★ 5/5
GoogleBest estate agents, they respect your privacy as a tenant, unlike some horrible ones who invade your privacy and start checking through your bank statement. Definitely recommend them. 👌 …
Adam · 21 January 2024
Agent replied · 19 June 2024
Hi Adam, thanks for taking the time to leave a five star review. Much appreciated. Thanks Greg
★★★★★ 5/5
GoogleWe used Reeds Rains to sell our flat and they did a fantastic job. Greg in particular did fantastic work, not just in finding us a brilliant buyer, but he also went above and beyond to make sure the sale went through promptly and smoothly once it had been agreed. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Harriet · 26 August 2021
Agent replied · 19 June 2024
Hi Harriet, it was a pleasure to sell such a gorgeous and unique apartment. Hope you are settling into your new house. Thanks for writing a review. All the best Greg
★★★★★ 1/5
TrustpilotHead office
Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is “a go” This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other “PROFESSIONAL BODIES” they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY
Andrew · 14 July 2022
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitor’s etc up when we asked.I would not use anyone else in Crossgates
A64 · 25 August 2022
★★★★★ 5/5
TrustpilotJulie at Reeds Rains Chapeltown could…
Julie at Reeds Rains Chapeltown could not do enough for us during the process of renting a property.Julie always had a positive, can do attitude and went above and beyond to help us. Thank you Julie for all your effort and support, it was gratefully appreciated!
Vikki · 28 January 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
