Trusted Agent profile · Manchester
★★★★★
2,586 reviews across 2 platforms
29, Whitworth Street West, Manchester, M1 5ND
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Manchester, at 29, is rated 3.9 out of 5 across 2,586 reviews on two platforms, including 614 Google reviews rated 4.5.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotOur initial contact about the house and…
Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.
We appreciate your kind words and are thrilled to hear about your positive experience so far. We strive to make the home buying process as smooth and efficient as possible for our clients.
5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
1/5
GoogleThe worst agency of which the rented apartment, warning all not to get carried away appearance offices and city agency promised many things and never keeps his word, really ignore, they are talking only about the money, do not care about the customer, everyone says something else he will be cos captured and later ignore.For example wind knocked over us fence the winter at times spoke with did call back with a neighbor who for now can not recover money for that I had a lot of faults as I moved, what was supposed to be, ie bed, clean the house was and later they ignore!!!.Also they promise to make an alarm and ventilation competed for 10 months, it's a joke ???!!! I would not recommend to anyone, really bad customer service, a big mess, fraud not recommend anyone really am very disappointed.Throught a phone everyone are nice from this agency...Be Aware!!!
Hi Daniel and Magdalena, thank you for your feedback. We take customer service extremely seriously at Reeds Rains and we are sorry that we have not lived up to your expectations. After speaking to the Lettings Manager it appears that this matter is already being investigated and Kate is already in contact with you. She will be give you a call later today to discuss the ongoing challenges regarding your tenancy and the property. Gareth
1/5
GooglePoor communication - Had a viewing arranged, when we arrive it turns out it's a group viewing with many others; at no point was this mentioned. The agent was 10 minutes late, no update or message to let us know they're on their way. When we called the office we are told that the agent was running late from their last viewing, nice of you to keep us informed! Meanwhile there is around 10 people stood outside in the baking hot sun, I will not be using the agency or recommending the service to others.
Dylan. I am a little confused as the viewing was advertised as an open day? This is where we allow the viewings to go ahead at the first point and it is advertised as such? - Also, we were on time for the open day so unsure as to why you were left outside for 10 minutes? If you contact the office and speak to me, I would be happy to discuss this matter with you. Kind regards. Glynn
1/5
GoogleThe worst agency with which I had to deal with. by 10 months the agency in general did not respond to our requests for carrying out repairs every time were saying that they could not do this without contact with the landlord in addition to this when we moved house suppose to be cleaned and we found everything dirty. Now when the contract ends and we asked for an extension to the max 2 weeks to have time to find a new apartment, the lady at the agency told that there is no problem and then two days before the end of the contract changed his mind and told the not I do not care, we have to get out
Hi Daniel and Magdalena, thank you for your feedback. We take customer service extremely seriously at Reeds Rains and we are sorry that we have not lived up to your expectations. After speaking to the Lettings Manager it appears that this matter is already being investigated and Kate is already in contact with you. She will be give you a call later today to discuss the ongoing challenges regarding your tenancy and the property. Gareth
5/5
GoogleLaura was great to deal with.
Hi Haseeb, thanks for the positive feedback about Laura. I'll make sure she sees this review. Thanks Greg
5/5
TrustpilotThe Reeds Rains team we’re amazing
The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.
4/5
TrustpilotSatisfied customers L & L
The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.
Glad we could help! Thank you for the review :)
1/5
GoogleAbsolutely useless!! Called up twice and spoke to two different men, either of which registered me on the system. Third time I called chasing why I hadn't been sent anything they tell me I wasn't registered. I ask to get sent some houses based on a set criteria they said they had none even though I had found 3 by myself. Don't know what goes on here, but clearly they don't want customers... That's fine I'll take their commission else where
Hi, Thank you for taking the time to leave us feedback. I would like the chance to investigate the miscommunication. If you get chance please contact me at the office on 0161 236 9088. I hope the property hunt is going well. Gareth
5/5
GoogleI have used several different estate agents in the past and none were as successful and easy as Reeds Rains. I was looking for a flat during the summer. Our , agent Kiran Thompson advised me to look a month before and suggested an affordable price range and we found one with minimal stress. I had a great experience with Kiran who was friendly and extremely helpful with all of our questions. His customer service was brilliant. 10/10 would use again.
Hi Kiran, it's brilliant to hear you've had such a positive experience. We'll make sure Kiran is aware of your high praise. I'm sure he will be looking forward to working with you again soon. Gareth
1/5
TrustpilotAvoid this agency at all costs
Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.
Hello Sid,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
GoogleReedsRains property management team is excellent . All the queries with regard to the property was cleared by Jordan promptly which made the start of my tenancy hassle free. I would definitely recommend ReedsRains.
Hi Aleena, thank you for leaving this review about the property management team and specifically Jordan, it is much appreciated. Thanks Greg
5/5
GoogleBest estate agents i’ve had the pleasure of dealing with!! Extremely helpful, coming up with solutions and help with our new home. Libby especially was incredible and I can’t thank her enough for her support and kindness
Hi Ffion, thank you for leaving this review about the lettings team and specifically Libby - it is much appreciated. Thanks Greg
5/5
GoogleI am glad to found Reeds Rains to manage my property. They're very professional and quick in responses. Now into my third year with them, still extremely satisfied with their service.
Thank you for leaving the review and for choosing Reeds Rains to let and manage your property. Thanks Greg
1/5
TrustpilotArranged a viewing
Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔
Hi Samantha,We understand your frustration with the missed appointment. It's disappointing when things don't go as planned, especially when it comes to important events like viewings. We value your time and will take your feedback seriously to improve our communication and scheduling processes.Regards,Reeds Rains
1/5
TrustpilotThe Property Management Side is Appalling
I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.
1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
1/5
TrustpilotWeird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
5/5
GoogleJenni and the team have been excellent in selling my property. They were able to market the property quickly, hosting an open house which saved me from the inconvenience of multiple viewings. I had several offers within a week and I was provided with professional advice on how to consider the offers. Very satisfied with the service.
5/5
Googleamazing service !! property management are the best in Manchester !! trust me I have used them all special shout out to Amber Tildesley amazing customer service thanks platt house
Dean, we very much appreciate your feedback and Amber is delighted with her special mention. Thank you so much for taking the time to post the review. Kind regards. Glynn.
5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
5/5
TrustpilotBangor ReedRains went…
All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.
5/5
TrustpilotGood advice and good outcome
Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Manchester won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Yes. Reeds Rains Favsco 23 won Gold for Best Estate Agent Guide 2023 Gold Award, Manchester branch at EA Masters 2022.
