Reeds Rains reviews in Manchester

★★★★★ 1/5

Trustpilot

I currently use Reeds Rains to manage a…

I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.

Mike · 1 June 2023

★★★★★ 1/5

Google

As a property sourcing agent I spend a lot of time on the phone to estate agents. Some translations you might find helpful; 'I'll get someone to call you back' - 'You will never hear from us again' 'Let me pass over your message' - I have already forgotten your message' ''Good morning sir, how can I help you?' - 'How can I use you to make money today sir' Reeds rains are one of the worst for this kind of thing. They are THE worst for being able to get through to someone to book a viewing. Just awful. Horrible. Shame no-one reads these reviews really.

Smarter · 21 June 2018

★★★★★ 1/5

Google

Disgusted by the way they managed the property we renting of them we pay 1340 a month and had problems with one of the bathrooms and the fan over the oven for over a 6 months and now the washing machine has been out of order for over 2 months. They hardly get back to us regarding these issues we have sent endless emails and rang 100s times. We have cancelled the direct debit as last solution to get them to fix the washing machine and they have called us 3 times anx send 3 letters within 2 weeks and yet all what they want is money and no mention of our problems. Stay away from this awful state agent.

Juno · 21 June 2018

★★★★★ 1/5

Google

Very stressful experience throughout. Initially, the agent was over 15 mins late for the viewing, with no contact made with us, when we called the office we were informed he was on his way. He then walked straight past us with another client, seemingly unaware we were waiting at all. After finally viewing the flat we liked it and put in an offer. We did not hear back the next day so called to check. We were told that they were waiting for the landlord to confirm - this is fair enough however this went on for a week, when we called the company said the agent was busy and he would call us back, he never did, we found out by looking in right move that it had been let to someone else. We still Have not heard anything.Moving cities is stressful enough however this was made worse and caused considerable delay to a process under time constraints

Sarah · 21 June 2018

★★★★★ 1/5

Google

Despite the agents being very communicative in the first instance, its all gone quiet now that I want to get my deposit back. I moved out 3.5 weeks ago and I have not heard anything. The lady that carried out my check out was posting videos and images on her own personal social media account of my apartment, the height of unprofessionalism. I asked for a call from a manager 3 weeks ago regarding this and have not heard anything! I also reported a suspected leak half way through my tenancy and did not hear back either, so i presume the landlord never got told about this! As a landlord, I would take your business elsewhere if you want to ensure your property is looked after.

Jade · 21 June 2018

★★★★★ 1/5

Trustpilot

Extremely unprofessional agents left…

Extremely unprofessional agents left the property knowing we were running 10 minutes late- lying about the actual time of leaving as it was apparently 7 minutes after our arriving. The agent didn't even try to contact us, made us driving all the way from Marple in rush hours for nothing, assuming that we have nothing better to do and will come back other day.If this is how customers are treated at a viewing, we are glad that we are not becoming a tenant with this agency. DON'T RECOMMEND.

Andrew · 5 June 2018

★★★★★ 5/5

Trustpilot

The staff are so helpful and always…

The staff are so helpful and always have time to listen and do whatever is needed. Lauren has been excellent

Janice · 14 August 2024

★★★★★ 1/5

Trustpilot

Two weeks ago I enquired about a house…

Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!

Black · 1 June 2021

★★★★★ 1/5

Trustpilot

lack of competence

I sincerely advise against renting a house by this agency. They are supposed to full manage and service the property, but they don't. I am the one constantly chasing things up. The only thing they are interested in is your payment. Currently since 3 months, I am trying to enforce the repair/replacement of a broken bathtub and other major issues. Not working radiator in the bathroom is also not a problem for them. Their contractor for a month does not even have time to appear. After the request for repair, I received a letter saying that I should pay a tax council for the period when I did not rent a home. A complete lack of competence.

Anna · 10 May 2018

★★★★★ 1/5

Trustpilot

Extremely poor customer service. No respect for a customer.

Extremely poor customer service. They have refused put my offer forward as I declined to take the mortgage with them. They said that my AIP which I had from my bank is not valid from them. After my Financial Advisor called to them they said that they accepted to put my offer on. After two hours I received the message that property has been sold.ReedsRains not to be trusted, they are cheat, they will try to force you to take out mortgage from their broker. No sense of care for customers.I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Greg · 25 April 2018

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication. Over promise under deliver. No strategy to market a property bar putting on rightmove and hoping for the best. Our property still on the market after three months no offers and reduced asking price. Neighbour with exact same house and same initial asking price under offer within 3 days using Smartmove. Cannot get replies to e mails. Lack of motivation to keep our business. An e mail is being sent to Head Office. Lost out on the property we wanted.

Peter · 24 April 2018

★★★★★ 1/5

Trustpilot

BE WARNED!! Very disappointed with RR

Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Jemma · 15 April 2018

★★★★★ 1/5

Trustpilot

BE WARNED!! Very disappointed with RR

Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Asim · 15 April 2018

★★★★★ 5/5

Trustpilot

Fantastic company

What a fantastic company! Due to false and lack of information/ disclosures from a local estate agent and solicitors, i found myself in the situation of breaking the sale chain and going into rental accommodation. I used Reeds Rains for the lettings in Rawtenstall and they were fabulous.

Linda · 21 May 2025

★★★★★ 5/5

Google

Had a great experience buying through Reeds Rains. Alex at Manchester office was first class, responded to every query , chased the solicitors and kept us informed every step of the way so we got the purchase through in 13 weeks 🥳. Would definitely use them again for a sale or purchase 5 * …

Lesley · 20 June 2023

★★★★★ 1/5

Trustpilot

Reeds Rain Ilford - Horrible experience in every respect.

We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.

Andrew · 6 March 2018

★★★★★ 5/5

Trustpilot

I have used Reeds Rains twice now and…

I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.

Malcolm · 27 November 2024

★★★★★ 5/5

Google

I sold my property via Reed Rains Manchester city centre. Main point of contact was Greg and Alex . Both and their team done a outstanding & professional job in achieving a great price , over asking and buyer for the property. The transaction went through very smoothly and efficiently . Will definitely recommend to anyone who wants to sell in Manchester.PositiveResponsiveness, Quality, Professionalism, Value

Prem · 20 June 2022

★★★★★ 1/5

Trustpilot

Horrific experience

Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.

Beth · 26 January 2024

★★★★★ 1/5

Trustpilot

Avoid At All Costs

This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.

Matt · 17 September 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Wilmslow

Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!

C · 13 October 2018

★★★★★ 1/5

Trustpilot

Very poor customer service

I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.

Tim · 8 September 2021

★★★★★ 5/5

Trustpilot

Recently bought a house with Reeds…

Recently bought a house with Reeds Rains Glengormley. Grainne was extremely helpful & couldn’t do enough to help. Service was first class & I would highly recommend! Many thanks

David · 28 September 2019

★★★★★ 4/5

Trustpilot

Helpful and supportive

Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.

Mr · 6 December 2024