Reeds Rains reviews in Manchester

★★★★★ 5/5

Trustpilot

Always helpful and Diligent

John · 14 October 2026

★★★★★ 5/5

Google

Joe was awesome, very easy to deal with and helped every step of the way

Hilary · 21 January 2024

★★★★★ 1/5

Trustpilot

Disgraceful... I've rented for 12 years with other agents and never known problems like the ones face with ReedsRains

I think my last email to them should sum it up, although it only scratches the surface.... please note that this has been sent to our local MP, the Secretary of State for Housing, Communities and Local Government, and the local Council's Rogue Landlord Team:Hi *********,It's good to hear from you again; I hope you've been well.We have considered your advice and have been thinking about it for a long time - as you pointed out, the initial email was sent in May, and we are now in August, and in that time up until now, we have paid the full rent; so I'm assuming the landlord has used the surplus of these rent payments (after their mortgage has been paid etc) to "have some of the funds go towards getting the maintenance sorted". How much do they need to get the hazardous items listed rectified? It's all very well saying that you've washed your hands of it and handed over to the landlord, but they also pay you to manage the property and you should at least be checking that they are in fact dealing with the problems raised surely? There's a plug socket in THE BATHROOM with no extraction fan and it's hanging off the wall with the wires exposed, just a metre away from the shower and even closer to the sink for God's sake! Any idiot knows that's goes against building regulations and is considered a health hazard, yet your agents have thought 'it's fine how it is, let's get the property rented and start milking money from people again'. The contractor you sent around to us couldn't believe the state of the house and the number of issues. It's not fair and it's not ethical.We have had to spend a significant amount of money to rectify some of these issues ourselves, so not only have we lost out by paying a ludicrous amount on rent for a property that isn't worth it, we have now forked out more to be able to live there in half-decent state. we have Zero use of the garden, we can't bring back people to the house as it's embarrassing and we have no quality of life associated with the property, not to mention how dangerous it is.It's a poor show on R&R's behalf; you guys have deemed the property acceptable to put on to the lettings market in its current state, while it has the glaringly obvious hazardous issues (such as the one just mentioned above and the trip hazard at the very top of the stairs among many others). R&R have been managing the property on the landlord's behalf for, what I understand is, a significant amount of time, and have allowed the property to fall in to it's current condition. And even if you tried to blame it on the last tenants, they moved out on 10th January 2018 - why wasn't this all done between that date and the date that we moved in on 23rd March; and if it was down to them why wasn't it all done using their deposit? Why had your agents not ensured that the landlord had met basic building regulations? Why was an inventory not done and provided to us?I have tried to get someone to come and meet with us about the property a number of times - you probably recall me asking you to come to visit us which you were unable to fulfill - but again, this always has to be on R&Rs terms. I have said I can make myself available any evening or weekend to meet with someone, but your Catford office has told me that's not possible and that it must be a weekday. It's funny that they will do viewings on a weekend at properties when they are trying to get the tenants signed up and paying money to them, but anything to do with the welfare of tenants or maintenance of the property these times cannot be accommodated. Well I'm sorry if it seems like I'm being difficult, but we have been inconvenienced more than enough, and we have been paying over £2,200 every month until now for the privilege, and we are unwilling to take any more time off of work in relation to this property, so R&R need to inconvenience themselves for once and meet with us at a time that's suitable for us if they wish to discuss this further. Everything so far seems to be on your terms, and given that the situation we are in now as largely down to your organisation, it would seem like a good engagement and service strategy to maybe just put yourselves out a little bit and maybe consider the idea of meeting We have been completely transparent from the start, from raising the issues, informing you that we would be involving the council's rogue landlord team, and to now being explicitly clear that we are withholding rent and why we are doing so. We have tried to meet with R&R, and have also tried to meet with the landlord, who has also expressed their deep dissatisfaction with your organisation. The only people who have been losing out so far is us, to the tune of £2,225.00 a month, so now it's someone else's turn to be inconvenienced. The fact that your passive-aggressive comments about future referencing have been included in your response shows the level of disdain you have for your tenants. The reason you and the landlord are in the situation you are in now with tenants refusing to pay rent is down to your own actions (or lack of); you have had plenty of opportunities to put this right or take the hit and let us go. You had the property empty and held the keys for over two months between the last tenants and us to get works done. You had been managing the property while the last tenants were in and carrying out 4 inspections a year so had the opportunity in those visits to flag these issues as they arose and get them fixed. you have had a lengthy email from me in May detailing the level of disrepair. You've had three months to at least START to work through the list of issues. All of this down to you, and you have the audacity to threaten us with a bad reference in the future. Shocking behavior. Absolutely shocking. The next stage will be to contact your MD Oliver Blake directly as I feel that this is not being treated seriously enough; I know we are only 'mere' renters - your Catford office does a great job of trying to remind us that we are just renters and probably are a lot more courteous to (potential) homeowners - but we are still paying rent and expect to have issues responded to appropriately, especially where they include breaches of legal regulations.We can make this as difficult as you want to make it.As previously stated,if you want us to complete the full term of the tenancy and pay the rent, the list of issues will need to be addressed and sorted - i don't think this is an unfair request, and given that we have lived here for nearly 5 months with no use of a garden and a house that's in poor condition, I'm sure you can understand our reasoning. Failing that for everyone's ease we can between us come to a mutually agreeable date to surrender the tenancy, giving you and the landlord time to find new tenants while we carry on paying the rent until that date and we will expect none of the issues listed to be rectified for us to do so. This way the landlord is still going to be receiving their rent and has the benefit of time to try and get tenants in without a break in rental income. This may also work out cheaper for them in the long run, and given that the landlord has supported this option previously, it seems like the best for all; we haven't even been able to unpack all our belongings yet as we were lead to believe that we would be able to leave shortly.So in answer to your 'advice' about future referencing, we will just have to take that risk and hope that the landlords, like in any other business, use the revenue generated from the rent payments to invest some of that back in to their business. Although they have just got back from a three week holiday abroad...Kind regards,JamesOn Mon, Aug 6, 2018 at 10:19 AM, *************** (ReedRains) wrote:Good morning,Thank you for your follow up email below.I apologise that these issues have not been addressed. In response to your email with the issues, sent 16th May 2018, I arranged for ********************* to attend the property and provide your landlord with a quote for these works. Your landlord advised me that they will not be proceeding with any quote we offer her and that she would address all issues by her own means.I shall be in contact with her again and enquire as to how she will be addressing them.With regards to rent, I would advise against withholding. As pointed out by Yolanda, the money may well be needed for maintenance. This would also reflect negatively for any referencing companies in the future.Kind Regards ******************Property ManagerReeds Rains Letting Centre

James · 6 August 2018

★★★★★ 1/5

Trustpilot

APPALLING

APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID

Mary-Ann · 26 August 2022

★★★★★ 1/5

Trustpilot

As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022

★★★★★ 1/5

Trustpilot

Do not use this company

This company have illegally retained money that does not belong to them, they are unproessional and untrained, with holding deposits and rent payments to landlords. I have had to contact them persistantly to be told to google what is required to return a deceased deposit as they are not sure, to be told it hasnt been picked up because a member of staff was on holiday for 2 weeks, so noone picks up other staffs work, to be told over 3 weeks ago they now have all they require and still no return of funds. Do not use this company they take 2 weeks to pay landlord rents even though they already have the funds, they have broken the law by not returning the funds in the required time frame even though the landlord has requsted this to be done, we have now instructed a solicitor as this is effecting a grieving family who need to close a deceased estate

Emma · 24 August 2022

★★★★★ 1/5

Trustpilot

Deserves Less Than One Star!

Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.

Matt · 22 June 2018

★★★★★ 5/5

Google

After almost a year of trying to find a place in Manchester City centre, I had dealt with everything from unreliable estate agents, rude sellers and sales falling through after months of waiting. Needless to say I was not very hopeful when I started the process of buying yet another flat and as first time buyer, I was also quite impatient and knew nothing about the process. However, this time the sale was managed through Reeds Rain, and already from the viewing you could tell they are estate agents of a compeletely different caliber. The have delivered a personal, organised and one-of-a-kind service, with frequent updates, and they reply to emails and enquiries faster than a fat kid eats a cookie. I also chose to use their conveyancing services, which worked excellently - you can tell they communicate well. I have to give a special mention to Shak, who has dealt with my first-time buyer anxiety in the most brilliant way, and remained inhumanly professional, even when I emailed/called him at 8 in the morning with complicated questions about paperwork and survey results. You’re the real MVP. All in all, I’m recommending 10/10. Big thanks to all of you!

Laila · 21 June 2018

★★★★★ 4/5

Google

I have recently sold my apartment in Manchester through Reeds Rains. I can only say that I was very pleased with the professional and competent service and support that I received at all times. I particular wish to thank Jennifer Iftakhar Sales Manager for her work in coordinating the sale and Joe Taylor Property Manager and Kirsty McDonald Lettings Valuation Manager for the prompt letting of the apartment while the sale was in progress. It has been a good experience and I would recommend Reeds Rains to anyone wishing to let or sell their property.

Pat · 21 June 2018

★★★★★ 5/5

Google

Reeds Rains Manchester had given us an exception service, one that far exceeded any expectations. By far the best agency we have had interactions with thus far. We were kept up to date constantly, making sure we're in the loop every step of the way which gave us peace of mind. Our lettings co-ordinator Cathrine was polite, very thorough and yet she made sure we knew about the important aspects of this process. For this, we are very thankful to her and the rest of the team.

Dominic · 21 June 2018

★★★★★ 5/5

Google

Reeds Rains have been nothing but helpful during mine and my good friends' time searching for and renting our first time apartment. After sifting through quite a few apartments, having viewings and being let down; our estate agent Sid was brilliant in organising our flat viewings, giving us all the relevant information with no hidden details and being upfront and helpful in what we would have to do and what we will need. Sid's help has made this process less stressful than it could have been and would highly recommend using Reeds Rains.

Jonathan · 21 June 2018

★★★★★ 5/5

Google

I recently let a small house with Reeds Rains. Right form the start the service I received far exceeded my expectations. Kirsty was brilliant, as first time landlords we really had no idea about the process, she answered all our questions and kept us fully informed as to what was required by us. She talked us through the whole process, legislation and all of the fees involved. The house was on the market for about a week and during this time Sid and Katie kept us fully updated, the house was let at asking price on first viewing and for a twelve month period. I would highly recommend the service provided by the staff at the Manchester office.

Susan · 21 June 2018

★★★★★ 5/5

Trustpilot

SELL SELL SELL

We were actually purchasing a property through Reeds Rains (Dartford) Sue Bunce being the agent.As a buyer I initially found Sue a bit frustrating , always on my case , chasing me every five minutes , I’m sure I’ve lost more hair BUT .... these are signs of an experienced , knowledgeable, hard working with no messing attitude which I would certainly be looking for in an Estate Agent IF I was indeed selling my property. So in short if your looking to sell your property I would certainly not hesitate in booking Sue at Reeds Rains (Dartford ) if your buying ... Look out Sue Bunce is about Thanks for all your assistance Sue it’s definitely been worth it , best regards Kev & Jo

Kevin · 8 June 2018

★★★★★ 5/5

Trustpilot

Would like to say a big thank you to…

Would like to say a big thank you to Jordan Milne (Reid’s Rains) Blyth branch. Jordan managed to let our house with in 48 hours and provided an excellent service from start to finish The photographer who came was very professional and we were delighted when we saw the pictures as they really showed the full potential of our house. We were kept in the picture through out the process of letting our property and everything was explained fully and clearly thus ensuring a smooth problem free result. We found Jordan to be not only very professional but also extremely pleasant and helpfull he is a real asset to Reid’s Rains and we will definitely be using his services again in the near future. Dawn and Mark Mclean

Dawn · 22 May 2018

★★★★★ 5/5

Trustpilot

Amazing service!

Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!

Grace · 18 May 2018

★★★★★ 1/5

Trustpilot

Reeds Rains re-listed the property that…

Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.

Lydia · 15 August 2022

★★★★★ 5/5

Trustpilot

GreatService

We have had poor experiences with a number of estate agents over the years but David Gardner and his team in Grimsby have delivered is a first class service. He has been there to help at every turn, chased people when required and assisted with the despatch of documents. I cannot speak highly enough about the service we have received and would use them again and recommend them to anyone else seeking a move.

Trevor · 10 December 2020

★★★★★ 5/5

Trustpilot

Excellent communication

Eric · 10 March 2026

★★★★★ 5/5

Trustpilot

Reeds Rains Chester le Street offer an…

Reeds Rains Chester le Street offer an exceptional service which I would recommend to anyone. From the initial telephone call to the Chester le Street branch to enquire about viewing a property we have received a first class service. From viewing the house to receiving the keys was no longer than 4 weeks. The service we received from the staff at the branch was professional, efficient and stress free, especially from Susan Spokes who managed our move. Since being tenants with Reeds Rains we have had some minor repairs needed to the property which have been dealt with and fixed on the same day as reporting it. This is definitely a service that you need especially when you are a busy working family with children. Our experience with Reeds Rains Chester le Street has been exceptional and I would look no further than this company for our future.

Adele · 3 March 2018

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE!

Took time off work and travelled 1 hour to go to a viewing with them. They called me 8min before to cancel! The flat has been let they said. I asked to view the flat anyway in case I can make a better offer and also because I was so close to the place and they refused!! They have no respect for people and their time. 2 hours wasted and money wasted! Very unprofessional stay away!!

Lo · 9 January 2023

★★★★★ 5/5

Google

Recently moved flats and have received fantastic and responsive service from the lettings team, primarily, Ryan Wood has been a great contact to have, and really helped in a professional and valuable manner.

Dominic · 20 June 2022

★★★★★ 5/5

Google

Laura was very helpful and supportive throughout our buying process. She was professional and very precise and has made the process easier and smoother, especially considering some challenges we faced in the process.

Maria · 20 June 2022

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022