Reeds Rains reviews in Manchester

★★★★★ 5/5

Google

Have been renting in Manchester for several years now, and out of all the estate agents I’ve used they’ve been the most helpful. Incredibly tentative when finding flats suitable for my new puppy, and making sure that it was just right for us. Were always on the end of the phone when we needed them, and despite a few problems on our end regarding references they were patient and always there to help. 5 stars really isn’t enough! Massive shout out to Ryan Wood for helping us and for the love he showed our little puppy!

Jake · 21 June 2019

★★★★★ 5/5

Google

I Have dealt with Reeds Rains on Whitworth Street West for approximately 5 years as a landlord. They deal on my behalf with tenant find, viewings, taking deposit, ensuring guarantor and handling keys. I have always found the whole team very approachable and helpful, especially Joe, Sid, Kirsty who is the newly promoted lettings manager, and Kate, the former lettings manager now promoted. Considering how busy the team get, particularly around term-times and student let’s, I can always rely on them to answer any queries and sort any issues for me.

Retep · 21 June 2019

★★★★★ 5/5

Google

We have recently sold our flat with Reeds Rains City Living in Manchester and despite facing many stressors Reeds Rains have been great throughout the process. We were initially with another estate agents but did not feel they were pulling their weight, luckily we looked about and decided to get out of our contract early and go with Reeds Rains City Living (on the recommendation of our friend who had just sold her flat with them). Jenny came to our flat to undertake the initial valuation, I didn't personally deal with this stage, my fiancé did, but he said that Jenny was great, very friendly and enthusiastic. We then had a professional photographer who provided great photos on what must have been one of the only dull days this summer. Our flat was then passed on to Fraser who visited the flat to get a feel for it and noted down all the relevant information we had about the flat. We had 3 viewings and an offer within 1 week (we had previously had 3 viewings with another estate agents within 2 months...)Throughout the process Fraser (and the rest of the team) have been great at keeping us informed where the process was up to and dealing with a couple of buyer issues for us. All in all we are really happy with the service we received :)

Jessica · 21 June 2019

★★★★★ 5/5

Google

We have recently been buying a flat through Reeds Rains in Manchester City Centre. They have been absolutely fantastic. Particularly Fraser, who we have dealt with mostly and Jenny. We were anxious to complete quickly but there have been some unnecessary delays and Fraser and Jenny have been fabulous in chasing things up, keeping on the case and helping with emergency short term accommodation arrangements. They really couldn’t have done more. They were patient and helpful through our very regular calls and kept on top of things to try to ensure the flat went through as quickly as they could make it do so. I would recommend them to any seller as they work tirelessly on their behalf and we would definitely use them if selling in the area.

Elaine · 21 June 2019

★★★★★ 5/5

Google

We have received excellent service from Reed Rains while selling our property. There were a few problems that needed to be overcome to enable the sale to proceed. Fraser ,who mainly delt with the sale and with us went Way beyond anything we expected . He kept us informed , helped us with queries and liaised with all parties ensuring that the sale was concluded to everyone’s satisfaction. We don’t hesitate in recommending this company and would use there services again.

Susan · 21 June 2019

★★★★★ 5/5

Google

I have been availing of the services of Reeds Rains to rent out my flat, for the last 6 or so years and I can honestly say that Joe and the team have made the whole process incredibly easy and hassle free. Joe will keep in touch, with updates when necessary and will resolve any issues, if I am not available. I have no hesitations recommending Reeds Rains Manchester and will continue to use them for the foreseeable future! Thanks guys!

John · 21 June 2019

★★★★★ 5/5

Trustpilot

Mr and Mrrs Quintas

Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone

Joao · 24 November 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.

Consumer · 8 August 2023

★★★★★ 2/5

Trustpilot

Avoid Reeds Rains if possible - exploitative, disorganised and stressful

We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.

Elinor · 24 May 2019

★★★★★ 5/5

Trustpilot

We would like to thank Reeds Rains for…

We would like to thank Reeds Rains for all their help and assistance in our recent move A great team who put a in lot of effort on our behalf and specifically Alison who gave help and advice all the way through thanks again Steve & Sue

Susan · 23 November 2024

★★★★★ 5/5

Trustpilot

Great staff too deal with

JUST · 13 October 2026

★★★★★ 1/5

Trustpilot

Prolonged, unprofessional, nightmarish!

Currently in an awful situation with Reeds Rains. No inventory provided at beginning of lease, were lied to about the property having been professionally cleaned. They refuse to do any upkeep work, despite fully managing on behalf of the landlord. They claim "landlord must consent" prior to confirming any repair. It is a scam. Landlord is probably paying them to enjoy his/her own life, and they're squeezing us out of money with extortionate fees. We moved into the place and trash had been left in the front and back yard, food remnants in kitchen cupboards...stay away while you can! UNPROFESSIONAL PROFESSIONAL LIARS.

A · 12 February 2019

★★★★★ 1/5

Trustpilot

At first I thought yeah very good

At first I thought yeah very good, Alison was amazing in helping get sorted. But throughout things I told them about maintenance that needed doing didn't get done or even acknowledged apart from 1 thing so had a freezing cold flat most of the time! I've now moved out early although still under contract and the communication is horrendous especially the snotty 'Andy' through email. All I asked for is dates of when the tenant was moving in and about the inventory being done but again no real answer until today when he all of a sudden gave me an exact date surprise surprise! And emailed the moving out/ maintenance team who are useless and told me nothing apart from that there was 'outstanding work' even though I've emailed issues I've had with them and issues that arose because they didn't maintain the property correctly. Still no reply from them too. Stay clear of reeds rains

Jord · 12 February 2019

★★★★★ 1/5

Trustpilot

Shocking, don’t be a landlord through this company

Rented our home for years with no rent review, with mortgage rates and bills increasing, in May 2022 we asked for a price review and it was agreed that it could be increased by £50, tennant also agreed. After having everything agreed the rent didn’t change, I chased it up and was told it would be September (from asking in May!) 4 months, what a joke! They said they needed time to inform tennant, but the tennant knew about it as we spoke to tennant direct! Anyway September comes, and guess what the rent still hasn’t been changed. I’ve chased and chased and got zero response! Happy to chase me if they need something from me though. Absolutely furious. I have all the emails to show our conversations with Briony Runham who is now ignoring me!

Katie · 26 September 2022

★★★★★ 5/5

Trustpilot

Timperley Branch

Obviously can't comment on negative reviews as I suppose each office has different standards and varying levels of professionalism & customer satisfaction but the Timperley branch that managed our sale & purchase were excellent.Being in the middle of a chain, they had to allay any fears our (very accommodating) seller and, whilst also remaining patient with our buyers (very incompetent) solicitors (conveyancingexperts.co.uk .....the irony!!) They were very positive and reassuring throughout the entire process through to completion -- right through to their recommended choice of our solicitor (Irwin Mitchell - Manchester.) Given all the challenges that were put in their way and the endless chase that they had to make they got the job done. Big thanks to Phil, Shirley, Claire & James....well done!

Craig · 21 January 2019

★★★★★ 5/5

Trustpilot

We had a terrific experience with Thomas

We had a terrific experience with Thomas in the Wilmslow office. It felt like we had a genuine partner throughout the process of us finding a rental home. I highly recommend him. Everyone we've dealt with at Reeds Rains have been so helpful and responsive!

Lori · 14 December 2024

★★★★★ 5/5

Google

I had a great experience finding a property to rent with Reeds Rains. Everyone was very nice and helpful. Special thanks to Max, Adele, Aky and Kirsty for ensuring that we had a smooth move.PositiveResponsiveness, Quality, Professionalism, Value

Steph · 9 December 2021

★★★★★ 5/5

Trustpilot

Very good service from Stone, Staffordshire team

Sold a house through Reeds Rains, Stone, Staffordshire on behalf of my father-in-law. Took some time for a purchaser to make an offer, but I could not fault the service received from Reeds Rains - Connor, Stan and Naomi were all very attentive. We had some logistical difficulties - that's nothing unusual in a property transaction - but Reeds Rains were always helpful, always on hand and always willing to act on our behalf. Glad it's all over, but thank you for smoothing the pathway for us.

Robert · 18 January 2019

★★★★★ 5/5

Trustpilot

Have been a tenant via Marple Reeds…

Have been a tenant via Marple Reeds Rain since Sept 2017. Dealt completely by an amazing lady called Carolyne Weston who has really looked after ourselves as Tenant throughout the tenancy. Carolyne is pleasant, approachable and always returns your calls and communicates effectively with you when you have a query. Carolyne has visited the property and always leaves a little bit of feedback so we know all is okay which is a good thing for ongoing management of the tenancy. Carolyne chases any concerns we had about repairs outside of reeds rains control and is definitely a doing sort of person. to be honest the tenancy has been fine but we will miss Carolyne especially and her colleagues at Marple Branch

Clinton · 16 January 2019

★★★★★ 5/5

Google

Fantastic service from start to finish. Great communication throughout the sale process and managing solicitors, buyer etc. Alex was very hard working and professional.

Elliot · 20 June 2023

★★★★★ 5/5

Google

I have been dealing with the Manchester office since mid 2015, firstly as a letting agent and more recently as a sales agent. In both instances they have been very professional and hardworking. A special mention must go to Jennifer and her team, especially Shak for their hard work and dedication in getting our sale over the line. I would not hesitate in recommending Reed Rains City Living to anyone with a property for sale or rent in Manchester.

Andrew · 21 June 2019

★★★★★ 5/5

Trustpilot

Buying a New Property

I have just bought a new turnkey property through Reed Rains. Aimee was fantastic she was extremely helpful and nothing was too much trouble for her. She made the whole process of buying so much easier for me as I had a few wobbles along the way. 😀

Heather · 5 January 2024

★★★★★ 5/5

Trustpilot

Always helpful and Diligent

John · 14 October 2026

★★★★★ 1/5

Trustpilot

REEDS RAINS PUT MY FAMILY IN DANGER…

I am reviewing this on behalf on my niece, a tenant of Reeds Rains Hebburn office. She is a tenant who has recently terminated her tenancy agreement with them. She is unaware of the legal rights and obligations the tenancy agreement affords her until I had a conversation with her 2 nights ago. In a nutshell she was asked by the Hebburn office if she would agree to showing prospective tenants around her flat - doubtlessly saving the agents a job. She agreed to do this in order to find a new tenant as quickly as possible (she had to move out asap due to losing her job) When I found out about this I was immediately concerned - an agent was prepared to let unaccompanied people look around a single females home? Alarm bells rang so I messaged via Twitter and got a very nice reply from their social media team offering to look into it. This they did and within 24 hours I had a response - copy of an email from the branch manager Carole. As regards the safety issues I had raised she stated "the viewings were all made at the convenience of "E" and we are strict on security and so not send anyone to any property without first knowing exactly who they are" E also received an email from the branch but surprisingly no mention of safety aspects were mentioned in that, purely financial matters I have spoken to my niece tonight. She told me one viewing was a single unaccompanied male, who told her he wasn't wanting to move into the flat himself but was looking at it on behalf of a friend who is living in Turkey.There was no follow up from the Reeds Rains office, no phone call to my niece to see make sure she was ok immediately after their arranged viewing, she could have been attacked in her home and they couldn't have given a flying f***. Luckily she is ok and now aware she didnt need to do this in 1st place but shamefull because she wasn't aware of her legal rights under the tenancy agreement and felt obliged to agree to the agents request. the tragic case of Suzy Lamplugh resulted in stringent safety measures for estate agents/lettings agents being implemented for agent employees. Shameful that Reeds Rains cant apply even basic safeguards to tenants who do their jobs for them. E was lucky, but certainly the lack of regard by the manager of this branch is breathtaking. On this basis I would definitely definitely not recommend using this particular branch of the agency.

Karen · 4 October 2018