Every review we hold for the Manchester office, from every platform, shown as written. First names only.
β
β
β
β
β
4/5
GoogleAnna,
Is a very good contact for other Landlords.
Very helpful young lady she was exemplary ion her attitude and as I believe that attitude is the most important word in the English Language she passed with flying colours.
But she well knows if I have any issue with Reeds Rains I will be on her case.
To date no action had been required at all.
Most helpful.
Cheers,
Mal
Mal Β· 21 January 2017
Agent replied Β· 20 January 2024
Thank you for your review Mal. It was lovely to work with you as a landlord and seller. Best Wishes. Kimberley Neilson (Branch Manager)
β
β
β
β
β
1/5
GoogleWouldn't recommend to anyone for lettings. We've moved into our property 3 months ago, it hadn't been properly cleaned and the dishwasher was broken. Three months later, the dishwasher still doesn't work and we can't get anyone to come and look at it - customer service and contact from the agents has been absolutely abysmal.
Jamie Β· 20 March 2022
Agent replied Β· 20 January 2024
Hi Jamie,
We are sorry to read your review. As recently advised the unit was inspected in June by an independent appliance specialist but in view of your feedback we are arranging for an urgent reassessment of the dishwasher to address your concerns. We hope the situation is resolved to your satisfaction very soon.
Kind regards,
Reeds Rains - Didsbury
β
β
β
β
β
5/5
GoogleFirst time tenant with reed rains. The whole application process was very streamlined. All done contactless other than picking up the actual keys for obvious reasons. Craig answered every question and got everything sorted ASAP and the whole process took less than 2 weeks. Very happy hopefully the whole tenancy is this positive.
James Β· 20 March 2022
Agent replied Β· 21 June 2024
Hi James, Very nice of you to share your thoughts. Thank you
β
β
β
β
β
5/5
GoogleDavid and his very competent team at the Didsbury branch guided us through the whole process with a positive, honest and sympathetic attitude. We definitely recommend using their services.
Stephanie Β· 20 March 2024
Agent replied Β· 21 June 2024
Thank you Steph it was great working for you.
β
β
β
β
β
5/5
GoogleA big thank you to everyone at Reeds Rains Didsbury who helped in our recent house purchase. From submitting our offer to answering any questions we had, they were brilliant. A special thanks to Ellie and Kimberly who were so helpful and friendly!
Charlie Β· 20 January 2021
β
β
β
β
β
5/5
GoogleBeen to the Reeds Rains branch today in Didsbury and I was very impressed. All staff were very professional and welcoming. Elly was especially welcoming, she even offered to turn her heater off as it was a slightly warm day! Would definitely recommend!!!
Lewis Β· 20 January 2021
β
β
β
β
β
5/5
GoogleFrom my first meeting with Joe Taylor, he acted with upmost professionalism and I would not hesitate in recommending Joe and all his colleagues at Reeds Rains Didsbury.
Kevin Β· 20 March 2024
Agent replied Β· 21 June 2024
Great feedback. Thanks for sharing this.
β
β
β
β
β
5/5
GoogleKimberly was a great help, very efficient and clear. We got the flat sold in no time!
Sarah Β· 21 January 2017
Agent replied Β· 20 January 2024
Hello Sarah,
Thank you so much for you review. It was a pleasure to deal with you.
Kind Regards
Kimberley Neilson (Branch Manager)
β
β
β
β
β
5/5
GoogleMany thanks for the help that you have done in providing me a good home. Thank you ReedRains.
Thank you Craig Wheeler for your sincere support. 5 star rating, they really worth it.PositiveResponsiveness, Quality, Professionalism, Value
Mohan Β· 24 October 2021
β
β
β
β
β
1/5
GoogleVery bad experience with reeds rains Agency, no proper repairs on time, they loot security deposit even we return the home with proper check out inventory without any defects. Please nobody go with this agency β¦so cruel people .ππππ β¦
Vinukumar Β· 20 March 2023
Agent replied Β· 20 January 2024
Hi Vinukumar, I'm sorry to read in this review that you feel this way. I have looked at our customer database and have no record of you. Please contact us so that we may go over this issue and give you advice as what you are describing seems unfair and would in fact be illegal. Your deposit is protected and can only be used by your landlord if an independent body ruled it fair to do so. I'm happy to discuss and give you advice.
β
β
β
β
β
5/5
GoogleExcellent customer service. Always polite, helpful and professional. Thank you Greg and Ryan.
Farkhanda Β· 21 January 2019
Agent replied Β· 20 January 2024
Hello, thank you for your review. I hope you are settling in your new home. Kind Regards Kim Neilson
Branch Manager
β
β
β
β
β
5/5
GoogleFantastic service from David, Ryan and Tom at Reeds Rains, Didsbury. The team were always proactive and communicating on a regular basis. Would highly recommend.
Phil Β· 20 March 2024
Agent replied Β· 20 January 2024
It was great working for you. Thanks for taking time to share this.
β
β
β
β
β
5/5
GoogleIβve had a great experience with Reeds Rains, I would like to give a special mention to Craig Wheeler who was extremely helpful and quick at responding to any enquiries. A fantastic letting agents. Thank youPositiveResponsiveness, Professionalism
Annabel Β· 22 June 2021
β
β
β
β
β
5/5
GoogleWas shown around a house by Ryan we were five minutes late he didnt mind at all knew the answer to all our questions very professional and helpful, after the viewing we face timed our friend and he didnt mind going round the house twice more to show him and to let us take pictures very helpful and friendly
Johnny Β· 21 January 2019
Agent replied Β· 20 January 2024
Hello Johnny, Thank you for your review, we wish you the best of luck in your search for a property. Kind Regards Kimberley Neilson Branch Manager
β
β
β
β
β
5/5
GoogleKim (branch manager) worked exceptionally hard to ensure my purchase went through succesfully despite it looking at several points as though it would fall through. That it didn't is a testament to both her skill and perserverance. The purchase was stressful at times yet she and the rest of her team were friendly and professional throughout the process.
Jan Β· 21 January 2019
Agent replied Β· 20 January 2024
Hello Jan, Thank you so much for your review. I am so pleased that we managed to get you into the house as you said despite the hurdles that we jumped on the way. Myself and the team wish you and your family the best of luck in the future. Pop in and see us when your passing :) Kind Regards Kimberley Neilson Branch Manager
β
β
β
β
β
5/5
GoogleGreat service and progressed everything quickly with care. All questions were answered thoroughly and in swift fashion, I highly recommend them.
Many thanks to Craig and Connor at the Didsbury branch for all their help.
Cameron Β· 20 January 2021
β
β
β
β
β
5/5
GoogleCanβt recommend Kim from Reeds Rain in Didsbury highly enough. She was instrumental in all elements of my sale and always had such a positive, can-do attitude throughout an often difficult and frustrating process. Wouldnβt go anywhere else.
Rosie Β· 21 January 2020
β
β
β
β
β
5/5
GoogleBrilliant experience buying through Reeds Rains in Didsbury. They were genuinely more helpful than my solicitor at many points! Big thanks to Katie, who was a star, and all the team there. Would recommend!
Richard Β· 20 January 2021
β
β
β
β
β
5/5
GoogleRecently rented a property through RR Didsbury. We mainly dealt with Connor for this who was fantastic, always really helpful and very responsive! We would use again.
Charlotte Β· 20 March 2022
β
β
β
β
β
5/5
GoogleI recently moved in to my first house. Elly Roberts from this branch of Reeds Rains helped me through the whole process and was brilliant. She was really proactive and would instantly reply to all my emails and would go out her way to help with all my requests.
Rob Β· 20 January 2021
Agent replied Β· 20 January 2024
Hi Rob,
Thank you for your 5* review. I'm so pleased to hear you had a great experience with the team and especially Elly. Good luck in your new home and remember us when you want to sell in the future :)
Kind Regards
Kim Neilson
Branch Manager
β
β
β
β
β
5/5
GoogleBrad gave me some great advice on mortgages and was happy to help with any problems and questions I had. He was precise and was very professional, I would recommend reeds rains
Hollie Β· 20 March 2023
Agent replied Β· 20 January 2024
Thanks Hollie, Great feedback feel free to call us anytime.
β
β
β
β
β
1/5
GoogleBe warned - if you are a renter and book a viewing, be sure to check that they haven't let the property from underneath you before you put yourself out. I travelled a good 45 miles to view a property of Reeds Rains and upon no one showing up, rang the office and found out that they had let it out to someone else in the morning.
In itself, not the worst thing and does happen. However, considering the distance I travelled and the nonsense excuse that they tried to contact me on my MOBILE that morning at 10:10 am (of course mobile's log any miscall and I had the phone on me when they 'called' anyway), added to the fact that the property swiftly disappeared off rightmove after my phone call (advert was there all morning and afternoon until I rang them from outside the property at 3pm), notifying me of such a detail would have been the decent thing to do.
It is a cowardly, unprofessional and disprovable excuse when they could at least have the decency of just owning up that they forgot or likely didn't think ahead. I will not be looking at any accomodation in the future which uses this company.NegativeProfessionalism
John Β· 24 October 2020
β
β
β
β
β
5/5
GoogleI bought a property through the Didsbury branch of Reeds Rains. It was over the COVID period so it took a while - the team at Reeds were brilliant at keeping me updated with the process every step of the way. They were incredibly patient, diligent and polite. As customer service goes the team at Reeds Rains are tip top - itβs a testament to traditional customer service that weβve lost in this day and age so itβs really refreshing theyβve been so good. Thanks guys!PositiveResponsiveness, Quality, Professionalism
Glyn Β· 24 October 2020
β
β
β
β
β
5/5
GoogleI cannot rate these guys highly enough! They really went the extra mile to sell my house for me. They definitely did more work than my solicitors! Special mentions to Amy, Ryan and Kim who worked tirelessly to push the sale thorough. Kim (manager) was amazing from start to finish. Thanks guys!
Gareth Β· 21 January 2019
Agent replied Β· 20 January 2024
Hi Gareth, Thank you so much for your review. Its been a pleasure working with you. Kind Regards
Kimberley Neilson Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.