Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt inform me of this) and as I was about to go in with ID told me they had another offer. Played offers off against one a other to increase the price then sold it to other buyer. When I asked for an explanation they said other offer was from someone who viewed it before me. Found out this was a lie. The explanation then changed to 'property does not come off the market until ID check'. I was never told this. If I had been told when offer accepted would have been there Monday morning. Convenient that this information was 'miscoumunicated' and they ended up with a higher price. Buying/selling your house is stressful enough without dealing with people like this.
David · 21 January 2018
Agent replied · 20 January 2024
Hello David,
As discussed earlier today on the telephone I am sorry that you feel let down with regards to the service and the buying process. Customer service is very important to us at Reeds Rains. If you would like to discuss this further to our previous conversation please call me at the office on 0161 434 7934.
Kind Regards
Kimberley Neilson Branch Manager
★★★★★ 1/5
GoogleAbsolutely horrific experience!
My moving in date kept changing. Due to a fast turnover from tenants the house was unfit to move in to! The letting agent was more concerned about recieving my money than the overall state of the property! I would have happily moved in a week later to ensure the property was fit for purpose, and it wasn't.
The letting agent even said she would not move into this property-and has not denied this whilst my complaint is under investigation.
There advertising was false! It said in the description the property is located in a quiet area, which it is not! They did not disclose that a industrial estate (approx 127000 Sq feet) was being built right opposite the property! And even though I disclosed this to them, they have now readvertised falsely that the house is in a peaceful area, which it is not!
I was made to wait 3.5 hours on the day I was meant to collect my keys in the freezing cold and rain.
All this estate agents care about it getting your money, AVOID AVOID AVOID.
Cat · 21 January 2018
Agent replied · 20 January 2024
Hello Miss Haycox,
I am sorry that you feel as though the service that you have received wasn't acceptable. I can assure you that customer service is very important to us.
It was explained to you from the outset that it would be a tight turn around due to your requested move in date and the date the previous tenant was vacating the property. The landlord worked extremely hard to ensure that property was suitably clean for you to move in however it was very unfortunate that storm 'Doris' hit the property the night prior to you moving in which resulted in damage to the property that was out of anyone's control. The issues were acted upon immediately and you were informed that the property would be available to move into on Sunday, which was 3 days later. The office is closed on a Sunday however Anna Corrigan, Lettings Manager offered to come in especially to move you into the property.
Your complaint is being responded to in due course in line with our complaints procedure.
Kind Regards
Kimberley Neilson
Branch Manager
★★★★★ 5/5
GoogleReeds Rains have been managing a rental property for me since December 2014 and the service has been fantastic. I have another property which I acquired in JUly 2016 which I had with a different estate agent to manage. The service from the other estate agent has been so horrendously poor that I have now transferred the management of that property yo Reeds Rains as well.
I can highly recommend the Reeds Rains fully managed service and in particular the lettings team at the Didsbury [Manchester] office.
Asit · 21 January 2018
Agent replied · 20 January 2024
Thank you for your comments Asit. It's been a pleasure to deal with you and we look forward to continuing to do so in the future.
Kind Regards
Anna Corrigan
Lettings Manager
★★★★★ 5/5
GoogleGreat agents! All the processes of viewing, applying, and sorting out documentation for a rental property went incredibly smoothly. Made whats normally a stressful process incredibly easy and reassuringly organised. Special thanks to Joe for his professionalism, friendliness, and prompt communication.
Alice · 20 March 2023
★★★★★ 5/5
GoogleKatie was my contact in Reeds Rains Didsbury. Really helpful and knowledgeable throughout the buying process making it run smoothly. Katie was responsive and communicated effectively. Highly recommended.
Christian · 21 January 2020
Agent replied · 20 January 2024
Hi Christian,
Thank you so much for your 5* review and your kind words about Katie. It's been a pleasure to deal with you on the sale of your apartment.
Kind Regards
Kimberley Neilson
Branch Manager
★★★★★ 1/5
GoogleVery poor customer service, booked viewing to buy a house. Me and my family arrived 10min earlier then the actual appointment time. I called the office to confirm if someone is on the way, I was told in a rude manner that it's not the appointment time yet and the phone was disconnected. 10 min passed the appointment time I called again, this time my details was checked and I received an apology for not confirming the appointment and some escuse. Which I am not bothered about when I have waited almost half hour with 2 young children with no result.
Sheju · 21 January 2017
Agent replied · 20 January 2024
I apologise that you are unhappy with the customer service received. I will call you shortly to discuss your concerns. I can assure you that customer service is very important to us at Reeds Rains and I will endeavour to help you with your property move and make it as stress free and easy as possible. Kind Regards Kimberley Neilson (Branch Manager)
★★★★★ 5/5
GoogleI sold a property via Reeds Rains just before Covid hit and everything went on hold. The team in particularly Katie were absolutely brilliant at getting the sale through despite a worldwide Pandemic. I honestly can't rate them enough from pre sales to post sales to completion they were an absolute pleasure to work with.
Maria · 20 January 2021
★★★★★ 4/5
GoogleReeds Rains were extremely efficient in finding me tenants for a rented property when the market was quite weak. The tenants are still with me and I'm most grateful to Reeds Rain for making this possible. They were at pains to vet the suitability of the tenants and went the extra mile in being available to show prospective tenants the property. I can thoroughly recommend them.
Martin Minogue, Didsbury Manchester
Martin · 20 March 2021
Agent replied · 20 January 2024
Thank you for taking time to share your experience, we really do appreciate it. We hope we can help you again in the future.
★★★★★ 5/5
GoogleGreat experience from start to finish. Elly was really friendly & helpful, keeping me upodated regularly.
Most importantly mt property was sold relatively quickly...
Piers · 21 January 2020
Agent replied · 20 January 2024
Hi Piers,
Thank you so much for your 5* review. It was lovely to work with you.
Best of luck in the future.
Kind Regards
Kim Neilson
Branch Manager
★★★★★ 5/5
GoogleRecently began renting through this estate agent. Process was made extremely easy by the one of the agents Craig. Professionalism and flexibility ment while working during a stressful period I was able to secure and move into a property with ease! The process before collecting they keys was a breeze and would recommend!PositiveProfessionalism
Ryan · 24 October 2020
★★★★★ 5/5
GoogleUnfortunately I was not able to proceed with the purchase but Kimberley and the team were great throughout, very helpful, professional and proactive.
Georgia · 21 January 2020
Agent replied · 20 January 2024
Hi Georgia,
Thank you for your review. I hope you have found a suitable home.
Kind Regards
Kimberley Neilson
Branch Manager
★★★★★ 5/5
GoogleVery smooth and helpful dealing specially Ryan Anderson was very helpful, Highly recommended
Usman · 20 March 2022
Agent replied · 20 January 2024
Thank you for the recommendation, Ryan is an asset to the team.
★★★★★ 5/5
Googleexcellent service!!! The property was initially handled by a large firm in Didsbury for months, and no progress, and they try to push for a low offer. Then I decided to switch to Reeds Rains which is very professional and got a very good offer (buyer as well) for sale. Now the sale is close to completion, everything was perfect. And the lady Katie in RR was super helpful.
Xiaolei · 21 January 2020
Agent replied · 20 January 2024
Hi Mr Fan,
Thank you so much for deciding to change agents to Reeds Rains and for your 5* review. Its been a pleasure to work with you. The team and I wish you the best of luck in the future.
Kind Regards
Kimberley Neilson
Branch Manager
★★★★★ 5/5
GoogleExcellent service from valuation to completion. Everyone at the branch, especially Kimberley, was superb at guiding us through the sales process.
Fred · 21 January 2019
Agent replied · 20 January 2024
Hello Fred, Thank you so much for your review. It was lovely to work with you and your family. We wish you the best of luck in your new home. Kind Regards Kimberley Neilson Branch Manager
★★★★★ 5/5
GoogleI was recommended Reeds Rains by a friend and I was not disappointed. I am a first time landlord and was reassured by knowledge and support given by the Craig + Greg. Photography + Marketing were fantastic and I the entire process ran smoothly. Would thoroughly recommend
Jessicarr · 20 January 2021
★★★★★ 5/5
GoogleGreat service from all the agents, especially Amy and kimberley. Customer service was good too. Thank you very much for your help.
Monalisa · 21 January 2017
Agent replied · 20 January 2024
Hello Mona
Thank you for your review its very much appreciated. Good luck in the future, it was a pleasure working with you.
Kind Regards
Kimberley Neilson (Branch Manager)
★★★★★ 4/5
GoogleAnna,
Is a very good contact for other Landlords.
Very helpful young lady she was exemplary ion her attitude and as I believe that attitude is the most important word in the English Language she passed with flying colours.
But she well knows if I have any issue with Reeds Rains I will be on her case.
To date no action had been required at all.
Most helpful.
Cheers,
Mal
Mal · 21 January 2017
Agent replied · 20 January 2024
Thank you for your review Mal. It was lovely to work with you as a landlord and seller. Best Wishes. Kimberley Neilson (Branch Manager)
★★★★★ 1/5
GoogleWouldn't recommend to anyone for lettings. We've moved into our property 3 months ago, it hadn't been properly cleaned and the dishwasher was broken. Three months later, the dishwasher still doesn't work and we can't get anyone to come and look at it - customer service and contact from the agents has been absolutely abysmal.
Jamie · 20 March 2022
Agent replied · 20 January 2024
Hi Jamie,
We are sorry to read your review. As recently advised the unit was inspected in June by an independent appliance specialist but in view of your feedback we are arranging for an urgent reassessment of the dishwasher to address your concerns. We hope the situation is resolved to your satisfaction very soon.
Kind regards,
Reeds Rains - Didsbury
★★★★★ 5/5
GoogleFirst time tenant with reed rains. The whole application process was very streamlined. All done contactless other than picking up the actual keys for obvious reasons. Craig answered every question and got everything sorted ASAP and the whole process took less than 2 weeks. Very happy hopefully the whole tenancy is this positive.
James · 20 March 2022
Agent replied · 21 June 2024
Hi James, Very nice of you to share your thoughts. Thank you
★★★★★ 5/5
GoogleDavid and his very competent team at the Didsbury branch guided us through the whole process with a positive, honest and sympathetic attitude. We definitely recommend using their services.
Stephanie · 20 March 2024
Agent replied · 21 June 2024
Thank you Steph it was great working for you.
★★★★★ 5/5
GoogleA big thank you to everyone at Reeds Rains Didsbury who helped in our recent house purchase. From submitting our offer to answering any questions we had, they were brilliant. A special thanks to Ellie and Kimberly who were so helpful and friendly!
Charlie · 20 January 2021
★★★★★ 5/5
GoogleBeen to the Reeds Rains branch today in Didsbury and I was very impressed. All staff were very professional and welcoming. Elly was especially welcoming, she even offered to turn her heater off as it was a slightly warm day! Would definitely recommend!!!
Lewis · 20 January 2021
★★★★★ 5/5
GoogleFrom my first meeting with Joe Taylor, he acted with upmost professionalism and I would not hesitate in recommending Joe and all his colleagues at Reeds Rains Didsbury.
Kevin · 20 March 2024
Agent replied · 21 June 2024
Great feedback. Thanks for sharing this.
★★★★★ 5/5
GoogleKimberly was a great help, very efficient and clear. We got the flat sold in no time!
Sarah · 21 January 2017
Agent replied · 20 January 2024
Hello Sarah,
Thank you so much for you review. It was a pleasure to deal with you.
Kind Regards
Kimberley Neilson (Branch Manager)
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