1/5
GoogleI've lived in my house over 30yrs. I contacted them about buying it and was told a straight no. The other side of my street is owned by Salix, all their tenants have the right to buy. Totally unfair.
Trusted Agent profile · Manchester
Onward Homes Manchester reviews
★★★★★
457 reviews across 3 platforms
2 Christie Way, Didsbury, Manchester, M21 7QY
Onward Homes's office in Manchester, at 2 Christie Way, is rated 2.8 out of 5 across 457 reviews on three platforms, including 168 Google reviews rated 1.5.
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Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google1/5
TrustpilotOnward but not forward..
Worst housing association since they took over, obnoxious uncaring staff,water leak in a communal area that wasn't repaired for 26 months,damp & mould caused thousands of pounds damage to my furniture,couldn't report it to Housing office because I didn't have a named officer 2013 - 2021.ive claimed through the housing Ombudsman as Onward are a complete waste of time,anyone want to form a protest group please contact me .
1/5
GoogleContour Property Services CPS- what can I say other than appauling and diabolical property management company. I own a flat on Trinity Riverside in Salford and high service charges £100 month which they do very little for in return. The estates been run down over the last 10 years, they stopped doing cyclical painting and maintenance so the windows went rotten which they then expected owners to replace. They down even supervise gardener or window cleaner subcontractors who do abismal jobs on site. They won't respond to emergency repair issues on security, parking. They haven't aliased with resident groups for over a year after a residents survey and they take our money and just run with it. Several tribunals have been won against them and they lose staff because of their awful disregard of customers and attitude. Avoid them and any property managed by them if you have a choice or you will regret it as we do :(
1/5
Trustpilotthe worst company
the worst company , asked for a bribe for housing .Thank Naomi.
1/5
GoogleAbsolutely shameful the way I have been treated today ' not even half a star I really hope some good people friendly community company will take over and make people feel valued and looked after
1/5
GoogleShocking. Raised a security issue with the communal electric gates.... 7 weeks on.. still not resolved. Robert Crehan was dealing with or not doing much with it.. would probably be more accurate.
5/5
TrustpilotGeorge and Gaz come around to check our…
George and Gaz come around to check our crazy paving. Without any hesitation they said it needed to be replaced, especially with the number of trip hazards we had. They measured up right away and told us how long it would take etc. Thanks lads 👍
1/5
TrustpilotI shouldn't have to come home from work…
I shouldn't have to come home from work to the flats smelling of weed that's comes in my flat and bloody stinks, what have Onward done, sent a letter out, I shouldn't have to live like this it's a bloody joke.
1/5
GoogleExtremely rude and unprofessional
1/5
YellShoddy work impossible to contact
Who ever they employed to fit windows. Cheap and absolutely clueless how to do a proper job. Try to get onward homes to sort out the problem is like trying to raise the titanic. Obviously more concerned about profit over quality housing. If they were a small time landlord they would be in big trouble but because they got some brass behind them they are more or less untouchable. I dont live in a onward home but my ex and children do and I am disgusted the way onwards home operate.
5/5
TrustpilotOngoing Leak in wet room
After to speaking to Karen Aspinall complaints department.
5/5
TrustpilotDrain to back yard
Geoge and gareth are your dream team worked well together excellent job clean and tidey workers. Worked hard in very warm weather. Just cleaning up now. Highly recomended. Thank you for such a good job well done.
1/5
TrustpilotUseless.
Their anti-social behaviour unit is a joke. They say they'll get back to you, but never do, and when they do eventually contact you they don't do anything about the person who's causing the problems. What's the point of an anti-social behaviour unit that doesn't do anything, USELESS!
1/5
GoogleMy disabled brother has had no bathroom door for around 2 months. Despite several calls and a promise of someone round to assess the job. I have found customer services to be incredibly poor. The people on the phone lines are polite and helpful, but communication with contractors seems abysmal. Not sure exactly where the service breaks down but assume management is poor as despite many complaints there seems to be no general move towards improvement.
1/5
GoogleMost horrible housing association, I live at 31 Kay Lodge fallowfield, and there’s a live cable coming out right under wall light and someone can get killed but they haven’t been fixed it yet despite reporting it one month ago, basically this housing company only after peoples money not safety.
1/5
Trustpilotthis is the worst company I've ever…
this is the worst company I've ever dealt with .And as a charity the have put the rent up by 7% which is the maximum the government has allowed, also raised the service charge by 100% and charging for services we don't even have. when ive raised it with them they were rude!
1/5
TrustpilotAn absolute joke
On the phone over 12 minutes and still cannot get through, wanting to report a fire hazard in the stairwell, but sadly there just a shambles of a landlord, the hazards in the stairwell been there since November last year.
1/5
GoogleAbsolute shambles of a housing.. left me without thermostat and when you ring for a repair they take all year... water bill sky high as boiler wasn’t checked for faults when moving in.. so had to run bath for hours to get hot water.. would not advise this housing to no one.. it’s all about the money not making sure tenants are happy and safe.. repair management is beyond a joke..
5/5
TrustpilotKeith did an amazing job
Keith did an amazing job, really friendly and informative or how to work the boiler, and from His singing, I think He wants to be the new Bruno Mars. 😀 highly recommended.
1/5
Trustpilotsuggest that tenants who are…
I suggest that tenants who are experiencing problems with Onward Homes either contact their MP or Ombudsman. They usually only respond when one of these organisations contact them.Other wise contact a disrepair solicitor. Onward will definitely respond then.Also, request a copy of telephone calls you make to Onward Homes. They have to supply you with a transcript.
5/5
TrustpilotSatisfied customer :)
After numerous visits Keith and Charlie turned up and within 5 minutes and 1 cup of coffee the boiler was working perfectly fine. These two are a credit to Onward. Well done guys!
4/5
TrustpilotGeorgia and Peter
They did their job very good and they were been so kind
5/5
TrustpilotKeith from onward amazing job
Keith from onward amazing job! Had liberty out wasn’t reassuring atall wanted to be in and out! Keith took his time and made sure we was happy with outcome!
5/5
TrustpilotOnward is a company that supports and…
Onward is a company that supports and mentors its staff to enable them to provide the best service possible to our customers. Really looking forward to the growth over the coming years, exciting times ahead.
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Tell us what you need and we'll put you in touch. Onward Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
