5/5
TrustpilotGreat service from Keith sorting out the boiler
Keith was very professional and friendly job was completed on the same day
Trusted Agent profile · Manchester
Onward Homes Manchester reviews
★★★★★
456 reviews across 3 platforms
2 Christie Way, Didsbury, Manchester, M21 7QY
Onward Homes's office in Manchester, at 2 Christie Way, is rated 2.8 out of 5 across 456 reviews on three platforms, including 168 Google reviews rated 1.5.
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Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAppalling excuse for a company
Don't turn up, no apology, rude workers. Appalling scam of a company. They are responsible for managing my mothers' home and they're a disgusting gang of people. If a commercial company treated its customers the way these do they would go under, but they have a government contract and so milk it for all it's worth. The morons they send aren't skilled to do the job, they will openly talk about how they intend to "milk the job for every penny they can" by turning up then needing to go to the warehouse to collect something and being gone for 6, 7, 8 hours before returning to advise that the thing they have isn't the right one and they will have to come back the next day. They will turn a bathroom floor fitting into a 6 or 7 WEEK job. The staff don't care, they're rude, don't care about the customers, NEVER apologise and will be rude to you if you dare ask something as crazy as "why has it taken 6 weeks to fit a 2m x 2m piece of lino".
1/5
GoogleSupposed to be open at 9 but keeps telling me that is closed when ur website says it’s open. It’s now 9.47 am tho website says they are open still keeps telling me that is closed. Tried the emergency services, have been waiting for 40 minutes and no one to talk to. What a disgusting service!!
1/5
TrustpilotAs a home owner onward housing are a…
As a home owner onward housing are a waste of time staff are incompetent do not pass on massages do not keep the garden or secure carpark gates working do not have keys for side gates that are locket. Maintenance on the carpark area is poor not cleaning blocked grids so mud fills up your parking place and all this for £40 a month. I have reported them to the land owner wimpey Manchester and they still do nothing. Except take the £40 pcm for 2 carpark bays next to abandoned vehicles and rubbish. Your staff are a joke you are ripping clients off.
1/5
TrustpilotHow long does a repair take?
Reported facia board at front of property had fallen off (again) on 13th Jan 2023. Appointment on 31st Jan couldn't go ahead as Fortem's workman said it was a 2 man job. 2 of Fortem's workmen came 17th March they couldn't do the repair as they wanted an asbestos survey doing. This was done 6th April. Today, 23rd May, is the 4th time I've phoned Onward to find out when the repair will be done, and each time I'm fobbed off by being told the repair is being "sent over for the team/ for escalation". Karen at the call centre told me it's down for repair 20th July. I'm still waiting for someone at Onward contacting me - I won't hold my breath. I can only assume this shower at Onward aren't paid on results as they would never earn a penny!!
1/5
TrustpilotThis Association are a bunch of lazy…
This Association are a bunch of lazy liars. They won't do anything about their antisocial tennants, they come out with every excuse going to avoid sorting out their problems. If a tenant causes trouble you don't move them to another property across the road so they can cause more trouble you get them out as they are in breach of the tenancy agreement.
3/5
GoogleThe main thing is if they turn up to do the job instead of saying the staff has phoned in sick that is quite the normal
5/5
TrustpilotIt brilliant thank you very much…
It brilliant thank you very much onward. Keith was great.
1/5
TrustpilotWhat a shambles they are plus their…
What a shambles they are plus their sub-contracters.They cannot manage a repair schedule and keep to it. When certain sub-contractors appear for just a few hours when they have booked a full day they do half the job.I have had years of this. The gas or building workmen mostly do not turn up when scheduled and it leaves you waiting when you have booked a day off work.The government should step in and replace them because social housing is a necessary provision.
1/5
GoogleLeasehold agent..... I so got ripped off by them. I was charged 600 pounds extra (paying 30pounds already monthly) for constantly broken gates - over 3 years now - and they still do not know why it is broken. Leashold is blaming developer, developer blames leashold. Please think twice before buying. I do not recommend!!!
5/5
TrustpilotThe engineer Simon was very friendly…
The engineer Simon was very friendly and helpful, unfortunately the company itself hasn’t been as much.
1/5
TrustpilotNIGHTMARE LANDLORD
27/01/2023 GAS SAFETY CHECK DONE BOILER PASSED EVEN THOUGH IT HAS NO KNOBS TO ADJUST TEMP FOR WATER OR HEATING AND FRONT BOILER COVER HAD BEEN TAPED BACK ON BY PREVIOUS GAS SAFETY MAN. 29/01/2023 BOILER STOPS WORKING REPORTED THIS ON 29/01/23 INFORMED THEM NO HOT WATER OR FORM OF HEAT .THEY ARE FITTING A NEW BOILER 10/02/2023. THERE EXCUSE IS A BACKLOG YOU CAN NOT GET PASSED CUSTOMER SEVICES TO SPEAK TO ANYONE ELSE . THEY SHOULD NOT BE ALLOWED TO MANAGE LET ALONE RENT OUT PROPERTY .
5/5
TrustpilotKeith is absolutely lovely man so…
Keith is absolutely lovely man so helpful and Kind and funny
1/5
TrustpilotNo hot water from my bath tap
I called Onward repairs on the 25th of January to report that I had no hot water from my bath tap, the person on the phone then proceeded to book me in for a Saturday appointment. When the plumber came to do the job he told me that it wasn't a plumbing issue it was a boiler issue and that a gas man would have to come out. He then left and reported that there was "nothing wrong" so when I called Onward again to explain I still have no hot water and the plumber had left because he said I needed a boiler man. They then told me I didn't need a boiler man I needed a plumber (Paul) and there is nothing else they can do for me because he has reported back saying my water is ok. I still currently have no hot water in my bath and it doesn't appear to be getting sorted anytime soon considering they told me my water is fine and we can wash in a sink if its not hot enough for me and my family of 4. This is not the first bad experience I've had with them they are always fobbing me off with different excuses for different jobs for example I have a mixer shower that has never worked in almost 7years of living here and it's always "he said she said" rubbish when your trying to figure out who you need to speak to.
1/5
TrustpilotNo hot water for a bath
I live in a flat from onward homes I have just had a new bathroom suite put in my flat . Now the mixer tap on my bath the hot water isn't even getting hot . I have now not had any hot water for 8 days . And the excuse they are giving is the new mixer taps don't give out hot water . When I ask them to fix this they haven't even bothered . A joke of a company . Bring back contour homes
1/5
GoogleStill awaiting an update on my leaking window first reported 11th Dec now 5th May, this will the 3rd time (if they ever come) they have repaired the same window............What an absolute shambles of an outfit and all for a £302 per month service charge they never forgot to take from me.
5/5
TrustpilotGreat service by Onward
Great service by Onward. Ali was very polite, explained the use of central heating and controls.
1/5
TrustpilotNo heating in freezing temperatures
Totally incompetent company. My daughter and 6 year old grandson were finally given the keys to their new house to find that the gas supply has been capped, meaning that they have had to move in to a property with no heating whilst it is below freezing outside. No prior warning about how to connect the gas was given. Also, the electricity was still in arrears from the previous tenant, which then had to be paid before they would connect her. After waiting an extra two months to receive the keys we found that all of the work that had been promised hadn’t been done. If you can, avoid this cowboy of a company.
5/5
TrustpilotHappy with all the service I have…
Happy with all the service I have received. Marie was great at sign up.
1/5
TrustpilotDisgraceful and unprofessional
Disgraceful and unprofessional. Sign the contract month ago and still can’t move in , dont have heat, radiators leaking and still needs more plastering job, and the state of the flat I got was so horrendous, it was described by one of the contractors quote “ i wouldn’t put a dog in it” this is short version of my experience with onward homes.
1/5
TrustpilotThe worst housing
The worst housing! Had rats in my yard for years ! I have a sunken mud patch that needs leveling out so I can stop the rats coming in! To be told this is not their problem even tho this is getting lower every year and you can clearly see where its sank. Don't go with this housing as they take no responsibility for nothin!
5/5
TrustpilotMatt & Charlie were fabulous lads…
Matt & Charlie were fabulous lads sorted the problem in 5 minutes flat
1/5
TrustpilotThe people in charge of this so called…
The people in charge of this so called Housing Trust , "none profit making group" are taking the P out of us all along with the Axis group they are using our Names and Addresses like we're a money tree, Fake call-outs, cancelled appointments, they even tell you jobs are completed, when in reality they haven't even started said job, but monies flow in and out of their accounts and thats about as "Accountable" as they arePirates, Parasites and bottom feeders.
1/5
GoogleI have had to take then to court as for 2yrs I had a hole in my bedroom ceiling directly over my bed!! The room is too small to change round (not that it would have made a difference). I am currently waiting to hear outcome in court! I waited almost 8months to have a new front door fitted as “it had to be ordered”... 3 times i had somebody call round to say they were there to measured it!! Now I am still waiting for the radiator to be mended as it’s dangling off the wall!
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Tell us what you need and we'll put you in touch. Onward Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
