Onward Homes Manchester reviews

★★★★★ 1/5

Trustpilot

The people in charge of this so called…

The people in charge of this so called Housing Trust , "none profit making group" are taking the P out of us all along with the Axis group they are using our Names and Addresses like we're a money tree, Fake call-outs, cancelled appointments, they even tell you jobs are completed, when in reality they haven't even started said job, but monies flow in and out of their accounts and thats about as "Accountable" as they arePirates, Parasites and bottom feeders.

D · 25 August 2022

★★★★★ 1/5

Google

I have had to take then to court as for 2yrs I had a hole in my bedroom ceiling directly over my bed!! The room is too small to change round (not that it would have made a difference). I am currently waiting to hear outcome in court! I waited almost 8months to have a new front door fitted as “it had to be ordered”... 3 times i had somebody call round to say they were there to measured it!! Now I am still waiting for the radiator to be mended as it’s dangling off the wall!

Nikita · 25 August 2022

★★★★★ 1/5

Google

why I pay… Absolute joke and I wonder why I pay rent to this landlord. An inspector came to the property I rent. Back in May this year the inspector promised me that Fortem ( a subcontractor on behalf of Onward Homes) will replace the worktops in the kitchen. I've contacted Onward Homes Customer services and they said the job will be done on Sat 16th July 2022 between 8-1pm no-one turned up that day. I rang Onward Home customer services the following Monday 19th July 22 the find a reason for this. The advisor I spoken to said that Fortem repairs team said that the on call engineer couldn't attend due to emergencies that day. Also Fortem do not usually work weekends as weekends are only for emergencies. No one contacted me to say they couldn't attend so I'd waiting in all day. The customer service advisor had rebooked the appointment for another day, but its not for certain because the engineer is off sick. However they might be back in work that day but if they can't attend that day due to sickness they they will text me and let me know on the day. Then the advisor said it's just for the engineer to have a look at what needs doing to the worktops. But I was told a few weeks back that the worktops are going to be replaced on 16/7/22. So yet again I'm not sure if the worktops will get replaced or an engineer is just going to have a look at the next appointment. Onward have offered me a £20 good will gesture but it's not good enough.

Claire · 25 August 2022

★★★★★ 1/5

Trustpilot

REPAIR REPORTED TWO MONTHS AGO

REPAIR REPORTED TWO MONTHS AGO, WAITED IN FOR WORKMEN, PHONED ONWARD TO VERIFY THIS, THEY TOLD ME OVER THE PHONE THAT THE MORNING APPOINTMENT HAD BEEN CHANGED TO AFTERNOON WITHOUT GIVING ME ANY NOTIFICATION AT ALL, JUST ONE IN A LONG LINE OF NO SHOWS AND DISREPAIRS BY ONWARD, BY THE WAY, THEY SENT ME A LETTER ON THIS DAY INCREASING MY RENT BY 7% FOR THIS FLAT THAT IS SUFFERING FROM DAMP AND MOULD.

Edgar · 23 February 2023

★★★★★ 5/5

Trustpilot

Keith was polite and cleaned up before…

Keith was polite and cleaned up before he left . Very efficient

Pamela · 8 March 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking response from…

Absolutely shocking response from onwards homes my kitchen is a mess and as been since I moved in. Different shapes , different colour kitchen, doors and draws hanging off even when fixed. I waited anyway while was making complaints until kitchens started to be done as I new mine was due I asked where was it. I was told it is due this year but mine won’t be done till 2023-2024 because they are running behind schedule. I have now taken this to the ombudsman which they agreed to take my complaint on so hopefully will get some better answers.

Emma · 3 August 2022

★★★★★ 1/5

Trustpilot

Absolute joke and I wonder why I pay…

Absolute joke and I wonder why I pay rent to this landlord. An inspector came to the property I rent. Back in May this year the inspector promised me that Fortem ( a subcontractor on behalf of Onward Homes) will replace the worktops in the kitchen. I've contacted Onward Homes Customer services and they said the job will be done on Sat 16th July 2022 between 8-1pm no-one turned up that day.I rang Onward Home customer services the following Monday 19th July 22 the find a reason for this. The advisor I spoken to said that Fortem repairs team said that the on call engineer couldn't attend due to emergencies that day. Also Fortem do not usually work weekends as weekends are only for emergencies. No one contacted me to say they couldn't attend so I'd waiting in all day. The customer service advisor had rebooked the appointment for another day, but its not for certain because the engineer is off sick. However they might be back in work that day but if they can't attend that day due to sickness they they will text me and let me know on the day. Then the advisor said it's just for the engineer to have a look at what needs doing to the worktops. But I was told a few weeks back that the worktops are going to be replaced on 16/7/22. So yet again I'm not sure if the worktops will get replaced or an engineer is just going to have a look at the next appointment. Onward have offered me a £20 good will gesture but it's not good enough.

Claire · 18 July 2022

★★★★★ 1/5

Trustpilot

Without prejudice

Without prejudiceTook 4 years and about 10 times to fix a leak. As a result of a complaint regarding the gardeners leaving the garden door and basement door open, did a fire risk assessment and removed 3 bikes, initially claiming not and then admitting so. They provided a photo of an old mattress in the basement but neglected in photographing the bikes they deemed worthless. They then disconnected a call whilst discussing failed to call back and then failed to answer. Best avoided. I have advised I will be taking then to the small claims court and now they are trying to find a resolution. Again, best avoided and not worthy of their status

Duncan · 8 July 2022

★★★★★ 5/5

Trustpilot

Mick and Jack were friendly and have…

Mick and Jack were friendly and have done a great job

MRS · 14 March 2024

★★★★★ 1/5

Trustpilot

Social housing just do not care about people

Stuck with them, can’t afford to move, exhausted from arguing with them and totally fed up of them thinking because it’s social housing that we all must sit at home with nothing better to do than wait for appointments. They leave things until overdue then cause you grief over appointments. They don’t care about how they leave you to live, but if you owe 2p they’ll chase you! Embarrassing behaviour with communications too, always threatening and nasty letters. I could go on for days but they definitely do not have their tenants interests at heart despite the waste of paper newsletters about ‘community’.

C · 30 June 2022

★★★★★ 1/5

Trustpilot

Women staff (managers) ego's a high contributing factor to exceptionally poor service

I made a call to Onwards Homes to make enquiries about becoming a tenant ( this was prior to discovering these shocking well deserved reviews )I spoke with an advisor named Stephen who was a part of the lettings team for about 30 minutes and he appeared extremely understanding and empathetic to my situation. I advised him that i had approached multiple associations and they had all been less than sympathic to my situation. In fact, it appears they themselves follow the same prejudice ethuses as my current landlord Salix homes. Anyway, I digress.I was happy to provide evidence of the racial harassment ( videos, photos, voice recordings) that I have endured from this evil, horrible person Ms. Saunders at 150 Stowell Salford, who was responsible for the murder of a woman nearby and whose son had murdered a 17-year old mixed raced boy by the name of Josiah Norman, which was highly publicised in the news all across the UK and how i was recently threathened by this woman that i will be the next in line and boasted how she had gotten away with the murder of the lady as she danced, laughed and said " Yea, but i got away with it as i am still here and they did not lock me up!"He advised that I go on the site and immediately apply for a property. He took my details and advised that he would pass them on. He asked questions about what kind of area i would like to live in etc. He advised that I would receive a response within a week. He then mentioned a property that was available in Stockport, which was kind of further than where I wanted to be, but was open to having a look.A week arrived, i called again and got through to a gentleman who advised he had read the notes Stephen had written and i should recieve an email from the manager, who was a woman. Now! How did i know this was going to go tit up-literally? Could it be that i have been accustomed to women such as her in the past who relish in the fact that a black woman is going through such a challenging time due to the ruff of racism and wants to add to it? .She did not have the common courtesy to respond to any of my emails-like Stephen and his colleague said I would receive, but instead added to the internal emails (to her staff) that I should go back to my housing association as it is not their responsibility to place me into one of their properties. I agree, it is not their responsibility. However, I have explained in detail the numerous lengths that I have gone to, including the ombudman, Police, MP ( Rebecca Bailey ) , etc, in order to put a stop to the racism. and ALL were extremely unhelpful. I explained how Warren Carlon ( Director of Communites) and his " acting" legal rep tried to blackmail me into keeping silent and refused to view the video footages i brought. I explained how Drew Smith (Housing Officier) trivialised my whole situation and said that i caused the racism that was happening to me. I explained how Helen Bryne ( her manager) was even more disgracefully insensitive and how they all tried to gaslight me and how Salix homes has been stealing from me for over 8 years as i was told that they had no rent free weeks and i recently discovered otherwise that infact free weeks were included in my rentTypically, like this manager, within the housing associations, she could not care less. She explained that Stephen should not have advised me of this and there was nothing they could offer or advise me. She advised that i should go back to Salix homes and Salford Council, the two parties who had done nothing but add to and condone what is happening.A heartless housing association I think women should stop catering to their egos and trying hard to continue the traditions of their devilish prejudice ancestors. This is part of the reason why they are not thriving.

TheVoiceandSoulOfMyAncestors · 24 June 2022

★★★★★ 1/5

Trustpilot

My electric shower often runs boiling…

My electric shower often runs boiling on on No1 setting which is the coldest setting. Two guys came out and tested the water by running it for a few minutes. I told them that the temperature does fluctuate. But Onward are refusing to send an electrician to test my 24 year old shower which they have never serviced. So I rang Liberty gas electrics because I had a electrical service in April and Onward failed to send me a copy of the report. I asked if the electrician had tested my shower and got no response. And then got a shock to discover that my circuit breaker in my flat has a fault .I asked for an appointment but didn't get a response. Legally they have to repair my circuit breaker within four weeks. I am outraged, my home and I had no idea that I could be in danger because residents are nothing to them

Christine · 1 June 2022

★★★★★ 5/5

Trustpilot

I have recently signed a new tenancy…

I have recently signed a new tenancy and I could not be happier with my new home. Thankyou so much to everyone at onward including Sharon manns and Gwen who signed my property over to me today. I cried happy tears. Thankyou again so much onward for giving me and my little girl a fresh start xxx

Chloe · 27 March 2024

★★★★★ 1/5

Google

Absolutely shocking. These people keep calling you like scammers. They are relentless. I already paid the management fee for this year, stop calling me.

John · 11 July 2025

★★★★★ 1/5

Trustpilot

CLAIM COMPENSATION - YOU ARE ENTITLED TO A SAFE HOME

Very like all the reviews i have been reading i too am experiencing very poor customer care from Onward when reporting repairs.. I have been waiting over 4 months for an urgent roof repair which has now been cancelled 5 times and on the 6th occasion the contractor came at the wrong time and left a note.. My home is soaking wet with water coming in and the damage is mounting up in the upstairs rooms.. My advice to everyone is to do as i am doing now.. Make notes with times, dates and names of who you speak to when reporting a repair.. Keep all emails and when you have been waiting for 3 months or more for a repair to be done lodge a claim with a solcitior for Housing disrepair.. This will be done FREE for you on the no win no fee scheme and i guarantee you that you will see the repairs addressed pretty quickly, and you will get financial compensation too.. Do it now and remember keep notes and details of everytime you report a repair, and keep complaining.. Good luck.

Mike · 15 March 2022

★★★★★ 1/5

Yell

kids can do better

useless service even the basics a fob for my door access ive been waiting over 2 months reported it so many times ive now given up. fire door has been left open for access against regulations other repairs have also been a nightmare they think no one works in social housing and are available all day to wait around for them not to show up!!!!!

ShaunH-256 · 7 August 2023

★★★★★ 1/5

Trustpilot

Turned up to do fire alarm test…

Turned up to do fire alarm test electric test the guy took a picture of the door and went saying it has all been done , made a complaint about something else by email nothing tried again they were trying to blame me really rude email i got of them , awful company, contractors must be ex McDonald's workers 💩.

Gordon · 18 November 2023

★★★★★ 1/5

Trustpilot

Going backwards

I would like to ask Onward what their waiting list policy is?I have been on their waiting list to be rehired for over 2 years now. They showed me a couple of innapropriate properties, then nothing even offered to me for well over a year.The house I rented was sold from under me, and Onward knew the date I would have to leave. My needs changed, so they changed the list I was on, and now, on checking where I now am on the list, I've gone backwards, and am now even further away from being able to return to my home town.

Albert · 13 November 2021

★★★★★ 1/5

Trustpilot

comeback peak valley whatever did us…

comeback peak valley whatever did us good people of hattersley do to deserve this lot, they instructed dwp to deduct arrears from my u/c was not aware i had arrears a month later i find out why because now i switch to u/c they demand a month in advance which im not happy about nobody warns you about that one when switching from jsa or esa but worse part is rather than explain that to me in the first place they just assume i am a drug addict or gambler and not fit to pay by myself so they ask dwp to deduct arrears without even being given option to pay myself, dwp then oblige without even checking with me how insulting, you cant contact them because they are still using the pandemic as a excuse not to open offfices i have to contact my local priest wonderful denise at st barnabus to put me in touch because she has a direct line where has they never pick up the phone on their website number, these people claim to be concerned about the well being of their tenants, let me tell you if you have issues like anxiety and depression they add to your woes, its all about the profits for them, money number one

Andrew · 5 November 2021

★★★★★ 1/5

Google

So I used to live in a property owned by them, it was terrible. Won't go into that but I want to warn you all they are the most unprofessional people I have ever met or heard of. They are allowing my sister to be harassed and victim blaming her for it! Stay away from this company if you ever need help with a dispute you'll be on your own, or blamed for it even if the evidence and videos prove you right. And the police in Bolton are useless they always side with the abuser and close the case.NegativeResponsiveness, Quality, Professionalism, Value

Jonathan · 25 August 2021

★★★★★ 1/5

Yell

Housing Association betrays residents and staff, as it expands and gets rid of the older staff.

As Collingwood they morphed into Contour,then Symphony and finally Onward H.A. -all about amalgamation and making promises, the staff had to apply for their own jobs (You can't have two heads of department) and another career was ruined. In Handforth they took over the estate, and improved it , increased the rents, closed the local office down and the staff moved around messed about and made redundant. Just a number , quite expendable and 'On your bike' Your not wanted now .

MalcF-5 · 27 July 2021

★★★★★ 4/5

Google

A fine looking corporate building, clean, well laid out interior, with air conditioning , and large easily accessed parking area.

Richard · 11 July 2025

★★★★★ 1/5

Trustpilot

Id put 5 just for the lovely customer…

Id put 5 just for the lovely customer service guy on the phone , raw sewage coming up from my neighbours property since last week reported Friday which onward have still not been out to resolve .I would of though raw sewage would be an emergency and in this heat I can’t open my windows abs joke this company as always

Joanne · 4 September 2023

★★★★★ 1/5

Trustpilot

Onward had left me and my 5 children in…

Onward had left me and my 5 children in this cold weather without heating and hot water for over a week, no priority at all, its against the low to leave a tenant without heating and hot water for over 24hr in cold weather yet they left us over a week!!!!! Ignoring all my complaints and keep repeating same thing the part didn’t arrive for the boiler. Go play somewhere else and stupid here.

W.A · 1 April 2022