5/5
GoogleVery useful and welcoming for looking round houses
Trusted Agent profile · Manchester
Verified
Nicholas Humphreys Manchester reviews
★★★★★
486 reviews across 1 platform
323 Wilmslow Road, Manchester, M14 6NW
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Nicholas Humphreys's office in Manchester, at 323 Wilmslow Road, is rated 4.2 out of 5 across 486 reviews on 1 platform, including 486 Google reviews rated 4.2.
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Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful man Kevin showed us around, and had no issues
5/5
GoogleVery quick and personable :)
Agent replied · 8 February 2025
Many thanks for the great review! Kind Regards Jennie
5/5
GoogleWe, got our student house sorted with Maxwell Da Forno and could not be happier with how everything was managed. Max was extremelly helpful throughout the whole process and helped us find the perfect house for next year!
5/5
GoogleThe place to go for Student Rentals in Manchester!
Agent replied · 8 February 2025
Thanks for your positive review and rating!
5/5
GoogleKevin showed us round very clear with details etc
1/5
GoogleConstant problems with my daughter's student house. Trying to get a call back is an utter joke.
5/5
Googlehayley was lovely ! thanks for your time
5/5
GoogleSarah showed us round 5 houses and was amazing!!!
5/5
GoogleSarah showed us 5 houses and was incredible !!
1/5
GoogleThe house I stayed in, as a student, was mice-infested and they didn't respond to my emails when the landlord wasn't doing anything about it. Let alone the landlord told me he would not compensate me for the fact there were mice in my room and droppings all over the kitchen surfaces (and I had a skin infection from this and numerous accounts of food poisoning), and that I was just used to a clean place. In his words "I have mice in my house, you just have to get used to it". No, thank you. Appalling. I moved out early but had to keep paying rent because he implied he wouldn't accept a replacement tenant, and he had the nerve to ask I pay money out of my deposit for him to dispose of the extra waste from the bins (which the house didn't have enough of - 6 people and he kept forgetting to bring more bins). Once again, the agency didn't respond to any of my emails. I don't recommend this agency, or the landlord for that matter.
1/5
GoogleAVOID NICHOLAS HUMPHREYS: They exist only to exploit students withholding deposit after abysmal treatment of the tenants throughout the year. Renting with Nicholas for the past year has been an absolute nightmare. It was a bad start with renovations not being completed which delayed our move in date by a week, whilst we still payed full rent through this. Then when we arrived at the property some rooms were still not liveable with one room not even having a bed frame. Later the builders returned to do disruptive and unnecessary renovations (we later found out this was because the landlord would not pay them in full until they were happy with their work). For the weeks they were in the house, living there was almost unbearable. They were constantly in our small kitchen+sitting room which was now filled with rubble and building materials meaning we could never relax. We would come into the kitchen to find them drinking our beers and they would barge into our rooms, sometimes in the morning while we were still in bed. They also picked up some of my dirty laundry to move it out of the way making a comment that they’d “seen it all before” which I found inappropriate. After we found out that they were planning to repaint the kitchen and completely replaster the hallway we insisted to Nicholas they must go and they finally ceased the work and fired them. This was not the last of our problems, the shoddiness of the work resulted in many problems including shelves collapsing and blinds falling off, many times we were blamed for causing the damage when it was clearly the result of the poor work. The worst problem caused by the builders work was a HUGE hole in the hallway ceiling caused by the improperly fitted bathroom above, which constantly let water through to leak onto the fire alarm and was never repaired for the remainder of the tenancy (this was months). Whenever we had maintenance issues it would never be a prompt reply, with work that should have been classed as urgent taking days to be addressed. To top it all off now they are withholding our deposit, with some ridiculous cleaning claims such as a smudge on a mirror, or cobwebs when we had to deal with and clean the rubble left by the builders (when they were fired they just left this and building materials in the house). Or they are charging for “damage” to furniture for allowable wear and tear (especially when accounting for the quality of these items) citing that “it was new at the start of the tenancy”, as well as trying to charge for damage caused by the poor work, such as mould around badly fitted windows. NEVER CONSIDER RENTING WITH NICHOLAS HUMPHREYS edit: Also Nicholas Humpreys did not respect our privacy by frequently not giving 24hrs notice for house visits
1/5
GoogleI had a joint tenancy with another student in one of their properties. The property manager assessed things that needed replacing when we initially moved in, most of which were not fixed or replaced for the entirety of our tenancy, despite phone calls & emails being made to ask for these to be sorted. They rarely got back to us at all & would pass on blame to other staff that had conveniently stopped working there. We had a mould problem caused by the boiler, we were left without hot water, with ceilings leaking & the mould problem for nearly 6 months. They only came to fix it because I filed a formal complaint explaining (for perhaps the fifth time) that I was pregnant & couldn't live in a property that put my health at risk. I was advised by citizens advice to request the landlords contact details to resolve the issue directly with him but this was also ignored despite it being my right. After we moved out, our contract stated that they had 10working days to complete the report & raise any issues with us that may require deductions from our deposit, it took 2/3weeks of me repeatedly emailing & phoning them to receive the report after they conviniently kept misspelling my email address & ignoring me. Once the report was received there were several inaccuracies that mostly showed issues that were already there before our move in date, that they had neglected to repair. One contractor in particular had actually told us the reason he hadn't returned to finish a job was because Nicholas Humphreys didn't pay him. Once I disputed these with proof in my emails that it was their fault for not fixing issues I had reported & telling them I would prefer to use the Tenancy Deposit Protection Scheme, it then took them a month of me repeatedly having emails ignored to get back to us, where they stated IN WRITING no deductions would be made from our deposit & that we should expect payment in the next 7-10days. Upon receiving our deposit almost 2 months late, I discovered despite having evidence that they had still taken nearly £100 from my part of the deposit. I'm still waiting to find out how much they have taken from my flatmate. Update: I contacted them again & was informed the Finance Team had made a mistake & deducted money from us that was meant for the previous tenants. I have asked for written proof that the rest of our money will be returned by tomorrow.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent, great experience with Kevin!
5/5
GoogleLovely houses even lovelier guy
5/5
GoogleEarly on turn, very serviceable
5/5
GoogleGreat experience with Kevin
Agent replied · 8 February 2025
Many thanks for the lovely review! Kind Regards Jennie
5/5
Googlelovely experience and answered all questions
1/5
GoogleNever live under this company if you want to keep your own sanity
5/5
GoogleHad a viewing with Daniella Pollard, she was really helpful and friendly. Helped us secure the house for September
Agent replied · 8 February 2025
Hello, Many thanks for your lovely review! Kind Regards Jennie
5/5
GoogleGreat experience with Sarah. Very friendly
5/5
GoogleAn Excellent Estate Agency. Guided and managed our property sale from start to finish with determination, professionalism and personal knowledge of the industry. Thank you
1/5
GoogleTerrible service on renting for a Uni student in Manchester! I wouldn't recommend them. Stay well away!
5/5
GoogleNicholas Humphreys are a first class management agency. They were advertising our 5 bed student property and let it within days of it being advertised. I've been dealing with Patrick. He is one of the most courteous, professional agents I've dealt with in a long time. Nothing was too big of an ask. Thanks again for your hard work. I would definitely recommend Nicholas Humphreys.
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