Keenans Estate Agency Lettings reviews in Manchester

★★★★★ 5/5

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Keenans have provided an excellent…

Keenans have provided an excellent service from start to finish. They valued the house at a realistic price and kept in touch with me during the whole process. I must in particular offer my thanks to Emily who took over the process once an offer was made. She kept in touch with me on a regular basis and offered great support delivering on whatever she said she would do. The photos in the brochure were to a high standard. I also particularly like that I was asked for a couple of memories about the home and the area which they incorporated into the description of the property. Many thanks and I would definitely recommend Keenans and use them again.

John · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent service.

Excellent service.Keenan's sold our house the day it was put on the market. From start to finish it was seamless, special mention to Louis and Jack (Burnley Branch) who were helpful, supportive and pro active throughout. And to Faye who kept us updated throughout the process. We moved county's so this was quite a stressful time for us, however, they kept us in the loop throughout. I would definitely recommend anyone thinking of selling or buying a home to contact Keenan's. Extremely competitive, friendly and with fantastic customer service. Well done Keenan's!!

Paula · 10 November 2021

★★★★★ 5/5

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An absolute pleasure!

I have used many estate agents throughout my life but none come close to the service and professionalism of Keenans. I can not recommend them enough! Specifically Emma D, who has gone above and beyond for us, answering all our concerns and promptly responding without having to chase once, her customer service skills were excellent and a real pleasure to do business with. Emma made the whole process a stress free experience! I wouldn’t use any other estate agents again. Highly recommended!

Thomas · 9 November 2021

★★★★★ 5/5

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I have been dealing with Keenan’s…

I have been dealing with Keenan’s buying a property. I can’t recommend Abbie enough. She has gone above and beyond and a been a pleasure to deal with. A real credit to the company. Thank you Abbie for all your hard work. It is very much appreciated.

Zoe · 24 July 2024

★★★★★ 5/5

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Fantastic service from Keenan’s Burnley…

Keenan’s Burnley have been outstanding throughout the whole process. I cannot thank Jack the estate agent & Gemma & Chloe in the office enough for all their help & support with helping me find my forever home.Jack has gone above & beyond with viewings & is very informative and thorough. He answered all the questions we had & was very professional throughout. Thank you all so much for making this process as smooth & enjoyable as possible.

Beth · 14 April 2022

★★★★★ 5/5

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Keenans has best real estate agents and…

Keenans has best real estate agents and keenans has really good customer service.

Mohammad · 24 February 2026

★★★★★ 5/5

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Great service and very professional.

Paul · 28 April 2026

★★★★★ 5/5

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I can’t recommend Keenan’s enough

I can’t recommend Keenan’s enough. All the steam members go above and beyond.. my original buyer pulled out at the last hour and they really made the effort to find a buyer very quickly. Archie, Lawrence and Ella are the contact I deal with. All of them exceed professionalism. Thanks guys. Clare x

Clare · 29 February 2024

★★★★★ 5/5

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A very positive experience of selling our home

We have recently sold our home of 44 years with Keenan’s. It had previously been marketed by another Agent with no sale. From the first visit Sam inspired confidence in the possibility of a sale and suggested it was marketed at a higher price than previously. Throughout the whole process we were very impressed by Sam , Abbey and the team at Chorley. We loved the promotional ‘walk through’ video and then we waited for the phone to ring....and ring it did. In the first two weeks we had seven viewings and three families who wanted to purchase the property. We were offered the full asking price by a lovely family looking for a new home - and cash buyers. Once the sale was agreed we were contacted weekly by the office and at every stage the staff were always there for us at the end of the phone. We could not have asked for more from our estate agent. If you are thinking of selling or buying a home look no further. Keenan’s is the agent to go for!

Dianne · 30 June 2021

★★★★★ 5/5

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Recommended estate agent

A well organised and helpful team at keenans. I was sent an email which matched my criteria of what I am looking for.I was given a viewing appointment pretty much straight away that week without any fussing. James was very helpful showing me around the property he was very polite and positive. Even though the property got sold for a higher price I was told I would still be sent new properties which matched my criteria.

Mobeen · 13 February 2022

★★★★★ 1/5

Trustpilot

There was no option to give Zero Stars...

Keenans replied to my prior review saying "Compliance" was an issue when it was not.All Compliance issues were sorted up to 24 October.As for Valuation, another reason Keenans gave for withdrawing under criticism? Never discussed Valuation in four weeks of dealing with Keenans.A bizarre and unexplained sequence of events if ever. Buyer beware...

Nick · 19 November 2024

★★★★★ 1/5

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Moved out of a rental property no…

Moved out of a rental property no communication regards getting my deposit back. Rang up, emailed and eventually got hold of someone Joe who then didn't ring back for 2 days chased them again and said he isn't dealing with it Alison is who never got in touch with me. Would never use Keenans to sell/buy or rent a property again.

Michael · 2 August 2023

★★★★★ 1/5

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I had to put 1 star on to be able to…

I had to put 1 star on to be able to write this review but it doesn’t deserve any. We recently pulled out of a purchase of a house with Keenans Swinton branch as the customer service from Aimee was absolutely terrible, we wasn’t allowed a second viewing to show the children until we had our survey done and when we tried to explain she told my partner “to cut to the chase’, when my partner told her how rude she was and that her customer skills was terrible she said that she’s done her job and that was to sell a house. Well I’m sorry but Aimee is the reason we pulled out of the sale, they are not having our custom. Stay clear.

Sonia · 20 April 2021

★★★★★ 5/5

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Ella in Sales Progression

Ella in Sales Progression - Professional, patient & friendly.

Andy · 4 March 2026

★★★★★ 1/5

Trustpilot

Bad property. Bad agent. Bad attitude.

Me my wife and child arrived early to view a property so we decided to have a look round the local area.Upon walking down a guinnel at the side of the house I noticed that the property was very grotty from the back.I decided to open the gate at the front and have a look. The lawn at the side was covered in pieces of brick and debris. The fence at the back was 8 feet tall and the struts imposed into the back garden so it was basically unusable. Upon returning to the front the agent was just arriving. He then had the audacity to tell me I was trespassing. He continued to be hostile for the rest of the visit and he made me and my wife very uncomfortable. There were no pictures of the gardens on the website and I'm glad I looked.I would advise other people to turn up early and look round as you never know what they may be hiding from you.I have never dealt with Keenans before and I am discouraged from dealing with them again.

Robert · 3 March 2021

★★★★★ 5/5

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Absolutely fantastic company

Absolutely fantastic company. Emma was like My personal PA and kept us informed about everything and in my opinion went above and beyond. Recommend to anyone wanting to sell there property with this estate agents. Thanks again guys and keep up great work .

Dave · 9 November 2021

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENT IN NORTH WEST. AVOID!!

Avoid this estate agent at all cost. Don’t be hooked in the overly confident sales person. You will regret it afterwards. There a sales estate woman on the phone named Kayleigh is awful to speak to. Absolutely rude and extremely pushy to the point I feel awfully pressured to do whatever they want which is a cheap quick sale and get their commission. If I could rate this ZERO stars I would!I will NEVER use this estate agent again. AVOID!

J · 23 January 2021

★★★★★ 4/5

Trustpilot

Great job Callum

Callum stepped up to the plate and fixed everything that was not satisfactory with the service. He fulfilled his promise, improved the communication that was lacking, and worked diligently to find potential tenants within the agreed-upon timeframe. I'm pleased with the service Callum has provided me with so far. Thank you Callum.

Dve · 28 January 2024

★★★★★ 5/5

Trustpilot

Very helpful, friendly and made the process of buying a house as stressfree as possible

Just bought a house through Keenans and can't thank them enough for their help. I viewed a number of houses with Mathew who works in the Swinton Branch, he was brilliant at answering any questions I had and responded quickly to any emails I sent. The first house we put an offer on unfortunately wasn't accepted but Mathew was quick to find other houses that fit out criteria, he found the house that we have ultimately bought and recently moved into. I absolutely cannot fault his customer service and reliability in this whole process. We also delt with Aimee throughout the actual sales process and she was just the same, quick and responsive and incredibly easy to speak to, answering all our questions and getting back to us with any queries we had. As first time buyers its obviously quite a daunting prospect not knowing the process and Aimee, Mathew and the rest of the team and Keenans made the Process as stress free as it could possibly be, even with the unusual aspect of working through a Pandemic and viewing houses with extra restrictions they made everything run very smoothly and we can't thank them enough. I'd definitely be recomending Keenans to anyone I know who is looking to buy a house.

Harriet · 2 October 2020

★★★★★ 5/5

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Dealt with the lettings team an found…

Dealt with the lettings team an found them all very professional

Tracey · 21 January 2026

★★★★★ 1/5

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The agents at keenans were incompetent

The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare

JG · 6 July 2025

★★★★★ 5/5

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Property sale in Rossendale

Property sale in Rossendale. Lewis Chilton was out sales manager, very professional and was able to manage the chain with ease until completion. Excellent service. Kennans know the market very well. Kennans actually valued our property a lot higher than other agents, and were able to deliver a sale on that high valuation. This allowed us to achieve a healthy deposit for a beautiful new home much larger than we first expected.

Dave · 4 December 2021

★★★★★ 5/5

Trustpilot

Professional and efficient

My property was marketed for sale by Georgia at the Swinton branch. I cannot praise her professionalism enough. With 2 weeks an offer has been accepted, regular updates were provided throughout this time.The Swinton team have all been a pleasure to deal with so far. Thank you.

K · 4 December 2025

★★★★★ 5/5

Trustpilot

Fantastic service

The service that was provided here was of high standards it was excellent! Alicja went above and beyond to help me with an enquiry I had. She was not only professional but was an extremely lovely girl. She provided me with a lot of useful information and helped me so much. I definitely recommend Keenans estate agents and will definitely be getting in touch again and recommending to my friends and family!

Esso · 10 November 2021