5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Agent replied · 24 September 2026
Thank you Adam!
Trusted Agent profile · Manchester
Keenans Estate Agency Lettings reviews in Manchester
★★★★★
504 reviews across 1 platform
2-10 St John's House, Queens Street, Manchester, M2 5JB
Part of Keenans Estate Agency, see every office.
Keenans Estate Agency's office in Manchester, at 2-10 St John's House, is rated 4.3 out of 5 across 504 reviews on 1 platform.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLow in honesty and integrity
Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....
Agent replied · 22 October 2024
Dennett, as much as we appreciate feedback both good and bad we feel it’s only fair that this feedback is accurate. You have sold multiple properties over the years with ourselves, and have never had an issue until payment of our fee. Our complaints procedure is transparent and has not been an issue for any of the parties you have approached to investigate, all of which we are more than happy to co-operate with. Your eventual downgraded award of a mere £75 was based upon a technicality which after a drawn out process of over 12 months we obliged to pay, to draw a line under the matter, we really do feel it’s time to move on - yet you still wish to continue. We wish you the best of luck in the future sale of any property, but for the best interest of all parties involved sadly we won’t be representing yourself again.
5/5
TrustpilotEmma and the team at Swinton
Emma and the team at Swinton were excellent from start to finish. We had a lot of issues crop up during the purchase of our first home and we genuinely don’t think this purchase would have happened without the effort and dedication from Emma and the team. Our solicitor let us down a lot, but Emma and the team stepped up and went above and beyond to make sure we got our dream home! We found Emma to be extremely knowledgable and she explained everything to us in detail, which was needed given this was our first home. Emma worked tirelessly and answered our queries, no matter what time of day and even stayed late quite often just to make sure things were moving. We were kept updated throughout the process, which we really needed given our Solicitors weren’t that helpful. The client care and pro activity was excellent. We had a loss in the family during the process and Emma was so kind and helpful. We even received some flowers from the team. It was great to know we were in such good hands whilst we were going through such a difficult time.We can’t recommend the team at Keenan’s Swinton enough. Thank you to Matt, who showed us round the house numerous times and even gave us some good tips on DIY! To to all the ladies in the office; Kayleigh, Ellie, Nikki, Georgia thank you for the support it was amazing! You always responded to our queries promptly and were extremely helpful. Finally, thank you to Emma. You are an absolute credit to Keenan’s. We are so happy in our new home and we would not be here without you!
5/5
TrustpilotI recently used Keenan’s Estate agents…
I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does
5/5
TrustpilotThe staff at the Burnley branch are…
The staff at the Burnley branch are brill. They made my experience of selling and buying an easy process. Happy with every aspect of their help and advice.
Agent replied · 8 June 2026
Thank you, Susan. The team will be delighted to hear this!
5/5
TrustpilotWe used Keenan’s to sell our house and…
We used Keenan’s to sell our house and they was also the agent for the house we bought also. They were very good and Ella out appointed person was excellent. Highly recommend.
Agent replied · 25 January 2026
Thanks for the glowing feedback, John. If you ever need us again, we’re right here.
5/5
TrustpilotThank you Keenans
The service I received from Keenans has been outstanding from start to finish.
Agent replied · 24 September 2026
That's great to hear Robert, thank you! We wish you all the best
5/5
TrustpilotSimply great!
Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.
1/5
TrustpilotLack of honesty and integrity
My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.
Agent replied · 19 June 2024
Sam Thank you for taking the team to leave a review, however it is a shame we cannot identify you from your review as we would be keen to discuss your comments further. All of our fees ( including VAT) are clearly stated on all of our fee schedules/ paperwork/ marketing material. That aside a suggested marketing price and an achieved price are two very different things but statistically, compared to regional averages time and time again we have been independently recognised as achieving higher prices for our customers- it’s a shame here that didn’t give us the opportunity to show you what price we are able to achieve for you! We wish you the best with your future move
5/5
TrustpilotHighly Recommend
Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.
5/5
TrustpilotKeenans Rossendale & Fergus
Fergus from Keenans Rossendale has been very helpful in trying to find me my forever home. He has been warm and pleasant adding a little humour to each viewing, whilst remaining professional and honest. I've viewed a few properties with him so far and he recalls my specific needs and seems genuinely invested in helping me find the right home for me.
5/5
TrustpilotWe have been working with Keenans…
We have been working with Keenans Estate agents over the past 5 years and are very satisfied with the service they provide.
Agent replied · 8 June 2026
The pleasure is all ours, Gaz. Thank you for taking the time to leave us a review. We look forward to continue working with you, and as always, we're more than happy to help.
5/5
TrustpilotVery happy with service received from…
Very happy with service received from Keenan’s and a special big thankyou to Deborah, keeping me informed at every single step and answering any queries I had.
Agent replied · 25 January 2026
Thank you, Danielle. We appreciate your review
5/5
TrustpilotLucie at Keenan’s has been brilliant in…
Lucie at Keenan’s has been brilliant in managing my rental property. Always professional, responsive, and on top of everything. Makes the whole process completely stress-free. Highly recommend!
Agent replied · 25 January 2026
Your review means a lot. We’re glad we could make everything feel straightforward and stress free.
5/5
TrustpilotWe were absolutely impressed with the…
We were absolutely impressed with the service provided by Keenans Estate Agents especially Ella. The whole process of buying a house, from the initial stage of viewing the property and to the final stages of completion went very smoothly due to Ella’s proactive approach and professionalism. Ella was very informative, polite, built good rapport, and always had time and patience to listen to what we had to say and answer any of our questions and queries. She would always update us on a weekly basis without fail in regards to any updates, on any progress made about the purchase and would guide us with anything we were unsure of. As we all know, house buying can be a very stressful and a difficult experience, but having a person like Ella being part of this process can make the whole experience an enjoyable one due to her customer orientated approach. Just wanted to say big thanks to Ella and to those who were involved in the process for all the help and support. Thank you, very much appreciated.
5/5
TrustpilotKeenans burnley branch
Keenan’s Burnley branch once agreeing to sell a property, always kept me informed of viewings, feedback, cancellations and/or rescheduling.
Agent replied · 8 June 2026
Thank you, John. Our Burnley team and Molly will really appreciate your kind words.
1/5
TrustpilotLettings
I used Keenans as managing agents for my home when I was working abroad and needed to let it out.The service was very poor from the word go and cost me directly financially and indirectly through stress.When I gave notice to end my relationship with Keenans they ignored me until I made a formal complaint. Keenans ignored my formal complaint, I went to the ombudsman and Keenans misled the ombudsman, that is the last straw for me, simply breathtaking.I would recommend anyone to avoid Keenans like the plague
Agent replied · 20 January 2024
Elizabeth we are sorry that the property ombudsman hasn’t given you the response you were hoping for. They are an independent body and make their own decisions based upon physical evidence. Of course we are more than happy to discuss this with you in person
1/5
TrustpilotAbsolutely hopeless
Absolutely hopeless. I have just tried to engage in a potential purchase through Keenan’s, but they neither answer emails nor phone calls. I got as far as putting in an offer on a property a week ago after chasing them numerous times, but I have literally heard nothing further from them, even after telephoning yet again and leaving a message requesting an update. I am now walking away. There are a number of other agents who are very keen for my business, especially in these difficult economic times, so I will certainly not be wasting any more of my time with Keenan’s.
Agent replied · 20 January 2024
Bridget we can’t see to find you registered on our system. We would be more than happy to look into the specifics of this matter however we will of course need further information to be able to do so. Please send us a private message with the address of the property and the nameYou viewed it under and we will of course be more than happy to assist
5/5
TrustpilotKennans have been absolutely amazing
Kennans have been absolutely amazing in supporting me selling my house. Keenans sold my house on the first day of viewings, I am absolutely thrilled. They put me completely at ease throughout the process and have been very supportive. Sending my special thanks to Harry, Jack and Niomi!
5/5
TrustpilotI viewed a rental property in Swinton…
I viewed a rental property in Swinton recently with my partner and was shown around by Simon. He was so professional in answering all our questions during the viewing. Even though the property wasn’t right for us we will definitely be looking forward to viewing more with Keenan’s and Simon.
5/5
TrustpilotGreat experience
I had an excellent experience using Keenan's. I found them to be extremely responsive and helpful at all stages. My sale had a few ups and downs (not the fault of the agent), but Robert was brilliant and found us the right buyer.After the sale was agreed Ella dealt with our matter and was always helpful and called me back when requested. She provided all the information I needed that the solicitors weren't giving me!All in all they are highly recommend from me.
5/5
TrustpilotAmazing service
Amazing service, very kind, professional and fast. Full package!
Agent replied · 8 June 2026
Thank you so much!
5/5
TrustpilotSuch a great experience.they responded…
Such a great experience.they responded quickly.updated me on every single movement during this whole journey.highly recommended.
Agent replied · 8 June 2026
Thank you!
5/5
TrustpilotLooked after by Keenans Rawtenstall…
Looked after by Keenans Rawtenstall Office and could not be happier. We got a other quotes for a property we are selling but Keenans gave us, what we considered to be the most realistic and Sam who came to do the valuation was really friendly and knowledgeable.The standard of communication from Aaron and James has been excellent around arranging viewings etc. We had a number of offers within less than a week of the house going on the market which were then well managed by Miannah who secured a sale above our asking price and kept us infomed as she negotiated with the potential buyers.I would recommend Keenans as they made the whole process user friendly and stress free.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Keenans Estate Agency Lettings
How many reviews does Keenans Estate Agency Lettings have?
Keenans Estate Agency's Manchester office has 504 reviews across 1 platform: 504 on Trustpilot (across the whole business).
What is Keenans Estate Agency Lettings's rating?
Keenans Estate Agency Lettings is rated 4.3 out of 5 across all 504 reviews.
Where is Keenans Estate Agency's Manchester office?
Keenans Estate Agency Lettings, 2-10 St John's House, Queens Street, Manchester, M2 5JB.
