5/5
TrustpilotMolly has been really helpful and…
Molly has been really helpful and supportive throughout my purchase of a new property.
Agent replied · 24 September 2026
Thank you for your review Sian. Your kind words are very appreciated.
Trusted Agent profile
Keenans Estate Agency Lettings reviews
★★★★★
504 reviews across 1 platform
2-10 St John's House, Queens Street, Manchester M2 5JB
Part of Keenans Estate Agency, see every office.
Keenans Estate Agency's Manchester office at 2-10 St John's House is rated 4.3 out of 5 across 504 reviews on 1 platform. The 504 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKeenans were excellent
Keenans were excellent. We have just sold 2 properties with them. I work in the property industry and have bought and sold many properties over the years and I found Keenans to be very good. Keenans gave me a valuation which significantly exceeded that of other agents we approached. I confess I was not convinced with their valuation and thought that the value suggested had been offered simply to secure the instruction. I was completely wrong. Keenans generated a lot of interest at their valuation and we sold both properties in reasonable time at the asking price. I would highly recommend them. We are significantly better off having having put faith in their agency.
Agent replied · 8 June 2026
Thank you so much for taking the time to share this fantastic review. It means a great deal to us. We’re delighted to hear that both sales went smoothly and that our valuation strategy delivered the results you hoped for. Your trust in our team, and your willingness to put faith in our advice, is truly appreciated. Thank you again for choosing Keenans and for recommending us so highly. It’s been a pleasure acting on your behalf, and we’d be honoured to support you with any future property plans.
5/5
TrustpilotKeenans review
This review is for Olivia, Harry, and Miannah, who were all outstanding throughout the process. They were consistently responsive, informative, and supportive from start to finish. After having a previous negative experience with another agent, working with this company was a complete contrast. My home was sold within just 10 days at the asking price, which exceeded our expectations. Their motivation, professionalism, and genuine commitment helped us secure our dream home. I would not hesitate to recommend them to anyone.
Agent replied · 8 June 2026
Thank you for your wonderful review Jade.
5/5
TrustpilotI sold my houseBeing kept informed at every stage of…
Being kept informed at every stage of the process, Nicola was friendly and helpful and professional at all times, I would highly recommend Keenans to every one
Agent replied · 8 June 2026
Thank you, David! We appreciate your review.
5/5
TrustpilotThanks for you help Lucie!
My wife and I live 250 miles from the property we rent out through Keenans. We both work full-time. The last 6 months has been quite frenetic from a landlord perspective as there have been a number of dynamic challenges that have presented themselves for us to navigate. We simply don’t have the capacity to deal with them ourselves and Lucie at Keenans has managed our property, the challenges that have been presented and kept us informed of the process and next-steps along the way. She has kept us up-to-date via phone and email in all things and really made life easy for us! She has given us the confidence we’ve needed that our property is in good hands! Thanks for all your help Lucie! We really appreciate it!
Agent replied · 8 June 2026
John that's fantastic to hear. This is a great testament to Lucie's dedication to delivering top quality customer service, so thank you so much for for taking the time to leave such a wonderful review. We're always happy to help!
5/5
TrustpilotGreat staff
Nikki Winstanley who dealt with everything to do with buying the house was great, she was constantly on the ball constantly chasing up the solicitors and as soon as she had any information she would be straight on the phone to me to keep me updated. Overall a very good experience.
Agent replied · 24 September 2026
Thank you so much for you review Matty. It's great to hear how supported you felt from Nikki!
5/5
TrustpilotHighly recommend
Highly recommend! Just recently sold my house and I honestly can’t thank Madison and the rest of the team for all their hard work for completing the sale of my house.
Agent replied · 8 June 2026
Thank you, Will.
5/5
TrustpilotI had a rental property with Keenans…
I had a rental property with Keenans and had to evict the tenant. Patrick Jones was the person that helped me deal with this i could not of done this with out his help. He took over and sorted every thing out for me with out his help i would not of been able to deal with it. He went over and above in his duties i would recommend Keenans estate agents and letting to any one a big thank you to all the team.
5/5
TrustpilotI cannot thank Molly McNamara enough…
I cannot thank Molly McNamara enough she went above and beyond chasing and pushing solicitors for a easy and quick completion on my purchase
Agent replied · 8 June 2026
Great to hear you had such a wonderful experience Steven, thank you for taking the time to leave a review!
5/5
TrustpilotHighly recommended
Highly recommended - the service I have received for the past 12 months has been exceptional. From organising viewings to signing up is a seamless and professional process. Alongside this you have Lucie who looks after day to day queries and I can honestly say you will not speak to anyone nicer who deals with each query/issue in the most friendliest yet professional manner with the sense of urgency at all times as required in her role. A true asset to Keenan’s
Agent replied · 25 January 2026
That's great to hear, Faruk. Your feedback means a lot to us
4/5
TrustpilotI had good services from Keenans
I had good services from Keenans, Lucie is very helpful and every time when I have question she give me fast response. She also give out advices for those not her work.
Agent replied · 25 January 2026
Really appreciate you taking the time to share this. If we can support you again down the line, just let us know.
5/5
TrustpilotKeenans were very professional and pro…
Keenans were very professional and pro active from day one, and once my property sold, Ella Walmsley worked hard to ensure everything progressed well, thanks Ella!
Agent replied · 8 June 2026
Thank you, Jon!
1/5
TrustpilotI wish I could give zero
I wish I could give zero. I have made numerous attempts to view houses, and Keenans cancel almost all. I even put in my last request to view a property that they would cancel. When they phoned to to view the property, they laughed about my comment. Guess what - THEY CANCELLED.
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve come away feeling disappointed, as this isn’t the experience we want for anyone trying to view a property with us. After reviewing the appointments you’ve had booked over the last few weeks, we can see that five viewings were arranged in total. Of those: -Two viewings were cancelled because the vendors accepted an offer before your appointment time, meaning the properties were no longer available to show. -One viewing went ahead as planned, which you attended. -Another could not take place because the vendor had taken back their key unexpectedly, leaving us unable to access the property. We offered to rearrange this for you. -You then chose to cancel the remaining viewing that was still scheduled. We appreciate how frustrating last‑minute changes can be, especially when you’re actively trying to find a home. Unfortunately, some cancellations are outside our control, particularly when a seller accepts an offer or removes access without notice. That said, we always aim to communicate clearly and rearrange wherever possible. If you’d like us to help you secure viewings more smoothly going forward, our team would be more than happy to assist. You can reach us directly and we’ll make sure you’re supported every step of the way.
5/5
TrustpilotVery good company to deal with
Very good company to deal with. Fantastic communications at every step of the way that kept me informed and updated as to what was going on, and what was needed. Particular shouts to Alicia at the initial marketing and sale stage, and then to Harry who looked after us while the sale was going through to completion. Both superb communicators and friendly and helpful every time.
Agent replied · 8 June 2026
Thank you, Simon. We loved reading this!
5/5
TrustpilotBrilliant Estate Agents
From supporting us with marketing options, to selling our property within 10 days of it being on the market, Keenans have been brilliant. Our agent Molly has kept us informed all the way through and made our move less stressful!
Agent replied · 24 September 2026
Thank you for your review!
5/5
TrustpilotLucie has been brilliant and very…
Lucie has been brilliant and very helpful in managing my properties. Always quick to reply and take care to resolve issues.
Agent replied · 25 January 2026
Thank you. We’re so pleased you felt well looked after from start to finish.
5/5
TrustpilotExcellent
Genuinely, the best estate agent I have dealt with. Excellent communication throughout the early viewing and offer stages. Once offer was accepted Molly McNamara from the completion team was excellent. Always helpful, clear and direct. A credit to the company.
Agent replied · 24 September 2026
Thank you so much, it is great to hear you were so well looked after. We wish you all the best!
5/5
TrustpilotReally pleased with the help we…
Really pleased with the help we received throughout from Molly, who sent us regular updates and made the whole process nice and smooth. We were first time buyers and felt very looked after the whole way through. Thank you!
Agent replied · 24 September 2026
Great to hear, thank you Milly! We wish you all the best in your first home!
5/5
TrustpilotThe A team
Just want to Thank all the team at keenans burnley and accrington you do amazing job all very committed special thanks to molly McNamara for all your support updates just keeping us up dated through the sales and the process of it all thanks again molly and all the team best wishes Hilda cooper and family.
Agent replied · 8 June 2026
Thank you!
5/5
Trustpilotmollie was super super helpful she…
mollie was super super helpful she answered any of my questions. helped me get through to my solicitor and gave me constant updates all the way through i couldn’t have asked for better .
Agent replied · 24 September 2026
Thank you so much for your review! It's wonderful to hear how you felt so well supported.
1/5
TrustpilotUnethical Practice
We instructed Keenans in January 2026 to sell our property. As we approached completion, we discovered by chance that the buyer was one of their own employees.
Agent replied · 24 September 2026
We’re sorry for the distress this matter has caused and assure you that your concerns are being dealt with the upmost priority. Your complaint is still open and an ongoing matter which we have contacted you to update you on. We remain committed to reaching a satisfactory resolution at your earliest convenience and of course are happy to discuss this directly with yourself at a convenient time
5/5
TrustpilotSelling Property
Started the process of selling my house with Keenan’s in November 2025, easy to deal with and organised and held all viewings so I didn’t have to re arrange any of my work schedule to accommodate, photos and listing looked great too.
Agent replied · 24 September 2026
Thank you so much Ryan, we really appreciate your kind words.
5/5
TrustpilotColin
Nikki and the rest of the team made the selling of our property a straight forward experience. They were very professional and polite when speaking to us and everything was explained simply. We were kept upto date as to how things were going. Keenans would be recommended by us.
Agent replied · 8 June 2026
Thank you, Colin!
3/5
TrustpilotHad good communication with Keenan’s…
Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.
Agent replied · 8 June 2026
We appreciate your comments Theresa. Thank you for taking the time to let us know, all the best in your new home.
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Questions about Keenans Estate Agency Lettings
How many reviews does Keenans Estate Agency Lettings have?
Keenans Estate Agency's Manchester office has 504 reviews across 1 platform: 504 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Keenans Estate Agency Lettings's rating?
Keenans Estate Agency Lettings is rated 4.3 out of 5 across all 504 reviews, checked 9 October 2026.
Where is Keenans Estate Agency's Manchester office?
Keenans Estate Agency Lettings, 2-10 St John's House, Queens Street, Manchester M2 5JB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.