Trusted Agent profile · Manchester
★★★★★
775 reviews across 2 platforms
22 St. Johns Street, Manchester, M3 4EB, M3 4EB
Hunters's office in Manchester, at 22 St. Johns Street, is rated 2.9 out of 5 across 775 reviews on two platforms, including 222 Google reviews rated 4.3.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
5/5
GoogleExcellent experience with Hunters. We were hunting a tenancy apt in the city centre and luckily hunters had that for us. Right from viewing to moving the Apt, we had n o issues at all. Shout out to Daisy and Kye for making the overall process quick and smooth.
Thank you for your 5 star review. We are pleased you are happy with our service!
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
1/5
GoogleIf you're in the market to buy a property I would exercise caution with these agents. We were looking to purchase a property last year in Manchester. Hunters wouldn't let us view the property as we were out of the country at the time viewings were taking place and due to a large volume of interest they couldn't accommodate us on an individual basis. Having later spoken to the seller who reshared the property via a Rightmove link on social media Hunters later got in touch to arrange a viewing. When we went to view the property several days later we were told that this was the 30th viewing and they were only taking offers greater than £15k above the advertised asking price through to a best and final offer (BAFO) process ending in 3 days time. There were already 6 other offers submitted at that time. Having decide to throw our hat in the ring we submitted an offer and awaited the outcome. Hunters agents then called us on the day the offers closed saying our offer was the second highest offer would we consider looking to increase this. At this point it became clear it wasn't a BAFO as they wanted us to submit a new final, final offer in an effort to start a bidding war between the rightful higher bidder and create a gazumping match. Unfortunately this wasn't meant to be so decided to withdraw our offer. For a seller this is perfect when looking to maximise a return but for those looking to buy this type of behaviour not only undermines what is intended to be a fair process it creates a really volatile market in what is already difficult for buyers. Thankfully we have since prevailed after this experience and found the right place for us.
1/5
TrustpilotIf you're in the market to buy...
If you're in the market to buy a property I would exercise caution with these agents.We were looking to purchase a property last year in Manchester. Hunters wouldn't let us view the property as we were out of the country at the time viewings were taking place and due to a large volume of interest they couldn't accommodate us on an individual basis. Having later spoken to the seller who reshared the property via a Rightmove link on social media Hunters later got in touch to arrange a viewing.When we went to view the property several days later we were told that this was the 30th viewing and they were only taking offers greater than £15k above the advertised asking price through to a best and final offer (BAFO) process ending in 3 days time. There were already 6 other offers submitted at that time. Having decide to throw our hat in the ring we submitted an offer and awaited the outcome. Hunters agents then called us on the day the offers closed saying our offer was the second highest offer would we consider looking to increase this. At this point it became clear it wasn't a BAFO as they wanted us to submit a new final, final offer in an effort to start a bidding war between the rightful higher bidder and create a gazumping match. Unfortunately this wasn't meant to be so decided to withdraw our offer.For a seller this is perfect when looking to maximise a return but for those looking to buy this type of behaviour not only undermines what is intended to be a fair process it creates a really volatile market in what is already difficult for buyers.Thankfully we have since prevailed after this experience and found the right place for us.
5/5
GoogleHad such a lovely experience with Daisy who helped us find a different flat after we lost out to another one. She was super nice and informative. We love our new place Thank you to Kye for his assistance too he was really helpful setting us up in our new place
Thank you Beth for taking the time to leave us a great review, we really appreciate it. Kind Regards Maryam
5/5
GoogleI was lucky to have found a competent and honest company like hunters with my rental requirements. Daisy was the best, reliable, communicative and a pleasure to work with. I look forward in continuing our relationship with Hunters and Daisy.
Thank you very much for your 5 Star Review! I am happy to hear your experience with Hunters was a good one. We look forward to working with you again in future!
4/5
GoogleCandice is extremely helpful, efficient and supportive when any issues arise that need resolving in my apartment.
Hi Lucy Thank you so much for your review. Regards Hunters Manchester
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
5/5
GoogleHad a viewing with Daisy who gave me several tips on how to make my offer stand out for a rental property. We got the property in the end. Thanks Daisy for your help.
Thank you for taking the time to write a review for Hunters! I am happy to hear you had a great experience with us.
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
1/5
GoogleAwful dishonest service for both landlords and tenants, will lie to both sides just to charge higher fees, avoid at all costs! A real waste of money, time, and energy to all parties.
Hello, I hope you are well, I am sorry to hear that you have had a bad experiance with Hunters, Was the issues you have had with Hunters for the Manchester office? I only ask as we have not had any similar issues as the ones you are stating and I'm not sure if your comment relates to Hunters Manchester or a different entity, please let me know so I am able to look into the issue and resolve the issue/make sure this is not a recuring problem. Thank you James
5/5
GoogleJust wanted to write a quick review to say how helpful James and Candice have been. Recently I had an issue as a landlord with unpaid rent and they really worked hard to rectify the situation for me. Very pleased with their efforts!
Hi Nicholas, Thank you so much for your review, We are pleased that we were able to help with the issue and look forward to supporting you in the future. Regards The Hunters team
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
5/5
GoogleCandice was very helpful with all the requirements I requested and great customer service!!
I am glad to hear your experience with Hunters was a good one!
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
1/5
TrustpilotAwful experience
Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
5/5
GoogleI was a tenant for over 2 yrs with Hunters in Manchester and the Senior Property Manager Candice Wrigley who was in charge of my flat is the best state agent I have ever had , her prompt response to all my needs and can do attitude has made my tenancy stress free and really enjoyable.
Hello, Thank you very much for your review, I have passed this onto Candice wh is delighted. Regards Hunters Manchester
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Manchester office has 775 reviews across two platforms: 222 on Google, 553 on Trustpilot (across the whole business).
Hunters Manchester is rated 2.9 out of 5 across all 775 reviews, and 4.3 out of 5 on Google from 222 reviews.
Hunters Manchester, 22 St. Johns Street, Manchester, M3 4EB, M3 4EB.
