Trusted Agent profile · Manchester
★★★★★
684 reviews across 2 platforms
Sentinel House, Albert Street, Manchester, M30 0SS
Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
FacebookI could give you 5 stars for... VERY POOR CUSTOMER SERVICE
This is completely wrong - I wasn't asked for any details and I believe you're confusing me with somebody else. Apparently there're many people dissatisfied with your staff...
5/5
GoogleGreat friendly engaging staff. They made my move fluid and easy.
Thank you for your kind comments Thomas. Ill make sure the team get them, anything else we can do please do let us know, from everyone at Hills Residential
5/5
GoogleVery professional and helpful. So glad we didn’t use anyone else.
Thank you for taking the time to write us a review. Ill make sure the team get it and if there is anything else we can do to assist dont hesitate to get in touch, many thanks Hills Residential
5/5
GoogleVery nice people to deal with and were fast and efficient with everything they did.
Hi Darren, it is never nice when a buyer pulls out but its great to hear the team got you a new buyer in place and its all completed now. Thank you for your kind comments, i will ensure the team hear about them and let me take this opportunity to wish you all the best in the future, Many thanks Martin, Hills Residential
5/5
GoogleHills have been brilliant start to finish, they found us our home and looked after us throughout. Couldn't be happier with the service we have received as first time buyers.
1/5
Facebookcustomer service and valuations are terrible compared to others.
Hi Hina, we always appreciate feedback and are always looking for ways we can improve our service. It would be good to get a better understanding of what you feel we could do to improve. Feel free to email your comments to me direct at info@hillsresidential.co.uk
1/5
FacebookPoor estate agency service. No response.
That is unusual, apologies. I have double checked the inbox and calls and I am sorry to say Terence, I cannot see any emails or calls from you. If we can be of assistance please email sales@hills.agency and we will try and assist, thanks the team at Hills
5/5
GoogleThe staff are always polite and very helpful anytime I ever phoned them
5/5
GoogleHighly recommended!!! Great customer service, fast, friendly & helpful in every way..
Thanks for your feedback Matthew, means a lot to the team, let me take this opportunity to wish you all the best for the future, kind regards Martin, Hills Residential
5/5
FacebookThe sale of my property was a dream from valuation to completion. I believe this was because of an experienced team who know how to sell houses. Excellent communication , something never had with other estate agents in Manchester area.
5/5
GoogleRyan , Hollie and entire HILLS estate agency team is best.
5/5
FacebookI spoke with Tony from the rentals teams today - he gave me a fantastic, detailed overview of the market. I couldn't have asked for a nicer, more thorough person to discuss my questions with. I look forward to working with the team more.
5/5
FacebookCustomer Service was
Thanks Melissa for your review, it wasn't an easy transaction but we managed to get there in the end! We hope you are enjoying your new home! All the best, Charlotte
5/5
FacebookFantastic service from Hills Salford especially from Beth, Laura and Keri. Thank you for helping us progress with the sale and for getting us our dream home!
5/5
GoogleVery pleased with a first class service.
Thanks John. we got there in the end. The family that brought the house couldn't be happier and it was a pleasure to deal with you and the family. All the best for the future from everyone at Hills
5/5
GoogleSmooth process with Charlotte, all good! :)
Cheers Brandon, all the best for the future from everyone here at Hills
5/5
FacebookHighly recommend sold my house Sarah from swinton branch went above and beyond a few problems along the way ( nothing to do with hills ) that was dealt with professionally A friendly service who I would use againThank you
5/5
GoogleAbsolutely amazing staff really fast, efficient and like to help with all your queries. They helped me out with my property and any issues I may have faced. Thank you so much to the team (Rebecca, Becky, Katie and Tony)
5/5
FacebookHills have been excellent, getting us viewings at short notice and answering all our questions, they have also been very helpful explaining the full processes as we are first time buyers.
5/5
GoogleOverall, a pleasure to deal with.
Hi Tobias, Thank you for your comments, me and the team really appreciate you taking the time to write us a review. All the best for the future Many thanks Martin
5/5
FacebookWe sold our house within 3 weeks and found all the staff really helpful ,Charlotte who we mainly dealt with was always there to help with my queries and take the pressure off ! Would definitely recommend x
5/5
FacebookFrom the initial valuation appointment to the house being sold (very quickly) the whole process was as stress free as possible. Thank you to the whole team, you’re all fabulous �.
5/5
FacebookHills resendital as team were great in selling my house. 7 days a week plenty of viewings to which then were really helpful in getting it over the line.
5/5
Facebookreally friendly, super helpful and nothing was ever too much trouble. Speak to Charlotte or Abi they got us our perfect new home... Thanks so much!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hills's Manchester office has 684 reviews across two platforms: 578 on Google, 106 on Facebook.
Hills Eccles is rated 4.6 out of 5 across all 684 reviews, and 4.7 out of 5 on Google from 578 reviews.
Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.
Hills Eccles, Sentinel House, Albert Street, Manchester, M30 0SS.
