Trusted Agent profile · Manchester

Bridgfords Manchester Sales reviews

3.2

★★★★★

865 reviews across 2 platforms

The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA

Bridgfords's office in Manchester, at The Hacienda, is rated 3.2 out of 5 across 865 reviews on two platforms, including 412 Google reviews rated 4.5.

Google logo

4.5 / 5

412

Reviews on Google

This office

Trustpilot logo

453

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

5/5

Google

I had a great experience with Dan Mooney. They were super attentive and made sure I felt like my needs were being considered whilst helping me look for a flat. Moving can be a scary process, but Dan helped to make it seem like a much more manageable task.

Adam · 23 January 2024

Agent replied · 25 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a fantastic experience with Daniel Mooney. He went above and beyond when searching for a property. He would regularly send us properties that matched the criteria for our search and made the stressful process of property hunting seamless. He was a delight and I highly recommend his services!

Isabella · 30 December 2023

Agent replied · 25 October 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

When we had an issue with a property management takeover, through no fault of Bridgfords, Joanne and Matt demonstrated their expert knowledge of the industry, incredible tenacity and showed such a commitment to our customer journey, long after we were paying tenants. They were absolutely fantastic, and the whole team really know what they are doing, and will make sure to look after you. I really can't thank them enough for everything they did for us. If you are a tenant of Bridgfords, do not worry - they will make sure everything is sorted, and they remember your name, situation and do so with care and attention. They work tirelessly to ensure you are treated with respect. You can be assured you are in safe and professional hands!

Lucy · 27 October 2019

Agent replied · 25 October 2024

It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott

1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

1/5

Trustpilot

Do not trust them, they will rob you blind

Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!

Natalie · 26 January 2024

1/5

Trustpilot

Zero engagement for deposit return

My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.

Katherine · 26 January 2024

5/5

Google

Finding accommodation this year has been a very tricky process, and its been a big challenge to even get through to estate agents. Luckily, Tom came to the rescue and was so responsive and helpful and now we feel secure and happy with our accommodation. A big thanks to you Tom :)

Alana · 26 October 2023

Agent replied · 25 October 2024

Thank you for your outstanding 5* review! Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

We highly recommend Bridgfords

We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.

Mr · 23 January 2024

1/5

Google

They’ve added a flat on Rightmove saying that it’s for a couple and when I called they refused me, saying that it’s for a single person. Please be specific in your descriptions to avoid confusion for potential tenants!

Alona · 27 July 2024

Agent replied · 25 October 2024

Hi Alona, we apologise for any confusion caused. We appreciate your feedback and will ensure our property descriptions are clearer in the future. If you have any further concerns, please contact us at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Great company to deal with very…

Great company to deal with very professional couldn't help me enough would definitely recommend.

Mrs · 15 April 2026

5/5

Trustpilot

Bridgfords Denton team was extremely…

Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.

Oleksandra · 5 February 2020

5/5

Google

Extremely helpful and managed to get us a flat tenancy within a few days! Usually takes months in this market. Really friendly people on the phone as well that answer all your questions.

Dafydd · 27 September 2024

Agent replied · 25 October 2024

Thank you for your thoughtful 5* review Dafydd! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Smooth processes, smooth conversations. I conversed directly with Daniel Bright, and he made it a smooth process for my wife and I. They provided better conditions than other agents we spoke to at the time, gave us a great apartment, and attended to our questions carefully.

Martinz · 29 January 2024

Agent replied · 25 October 2024

Thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Rude staff

Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.

Michael · 6 December 2023

5/5

Trustpilot

I have just finalised my offer to rent…

I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service

Thomas · 1 November 2024

4/5

Google

Today, I visited their office to inquire about a property. Although I didn't get any details about the property I inquired about,l but the staff was very nice and answered all my questions very patiently

Jivya · 10 August 2024

Agent replied · 8 November 2024

Thank you for your lovely review. Best wishes, Lucy, Customer Relations.

5/5

Google

Daniel was very helpful throughout the whole process and allowed us to get the flat we wanted !

Doug · 26 August 2024

5/5

Trustpilot

Shout out to Ruari

I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!

Leigha · 6 September 2023

5/5

Google

After weeks of dealing with different agencies and feeling like a burden, it was genuinely refreshing to speak to Dan, who helped me and my friends secure our apartment in less than a day. Service we received was very friendly, transparent and efficient. Could not recommend more!

Joe · 11 December 2023

Agent replied · 10 December 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

A one star rating is too good for this…

A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.

Jane · 1 August 2024

5/5

Google

I've had a great experience with Bridgfords. They're a great bunch of people, and I've especially appreciated the assistance provided by Dan Mooney, who has been and continues to be very helpful, kind, and diligent. Thanks all!

Nicholas · 27 June 2024

Agent replied · 25 October 2024

Hi Nicholas, thank you for sharing your positive experience with Bridgfords. We're delighted to hear that Dan Mooney provided you with excellent assistance. We appreciate your kind words and look forward to assisting you further.

5/5

Trustpilot

Thank you Bridgfords didsbury for all…

Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)

Chris · 10 February 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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