Trusted Agent profile · Manchester
★★★★★
865 reviews across 2 platforms
The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA
Bridgfords's office in Manchester, at The Hacienda, is rated 3.2 out of 5 across 865 reviews on two platforms, including 412 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Bridgfords Manchester Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleDaniel bright made everything looks so easy and swift, I can't recommend any better person or agency! What stood out the most is that, he was always available to answer questions and guide me through the paperwork. I recommend!!!
Thank you so much for your wonderful 5* review Dabo! We're thrilled to hear that Daniel made the process easy and swift for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
GoogleDaniel Bright was quick and always at hand regarding my tenancy application. all the information was clear and precise and made the whole process effortless
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
5/5
GoogleI was struggling recently to secure flat due to the over saturated market. The team were very on the point, fast and efficient and went above and beyond unlike other letting agents I had contacted. Reference to Daniel who was ace throughout the process.
Thank you for taking the time to leave us your excellent 5* review James. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
GoogleAfter initial emails about our deposit, have since been unable to contact them to actually get it back. We have repeatedly tried to call and email and there has been no answer, it seems like we are being ignored.
Hi Tom, I'm sorry to hear about the difficulties you've experienced in trying to get your deposit back. Please contact us at review@countrywide.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe customer service from Daniel bright , One of the workers is absolutely amazing. Not only has he been understanding, but he created great communication . Couldn't thank you enough and couldn't have done this without you and all the stress I was going through you really made the process easier.
Thank you for your thoughtful 5* review Thuba! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBridgfords letting Manchester…
Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.
5/5
GoogleGood Service Has Been Provided By James ..
"Thank you for sharing your experience with our service provided by James! We strive to provide top-notch service to all our customers. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a really great experience with Thomas while searching for a property in Manchester. He sent us a number of properties that suited our criteria and was quick to help us get a viewing and secure it! Super quick with info and made the process a lot easier.
Kay, thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI spoke with Daniel a couple of days ago about an apartment as it was super last minute for me. I got an okay in about two working days. He has been effectively with keeping me in the loop. Super grateful!
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleDaniel bright was really helpful in guiding me to find the flat I was looking for. Also gave me great insight when we viewed the property. Also very patient with the whole process. Top guy and much appreciated thanks
Thank you for your terrific 5* review Mohmoud. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service! The team is extremely helpful and supportive throughout the buying and / or selling process. They’ve kept me updated and chased for action completions. Thanks everyone: Beverly, Melanie, Courtney & Rob!
Thank you for your thoughtful 5* review Mania! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI speak for the landlord of a property that Bridgfords manages and rents out. Bridgfords has been a pleasure to work with. Dan Mooney, Liam Giles, Sophie Thorn, and Charlotte Curtis-Wood deserve special recognition for their outstanding customer service, communication and resolution of issues. Their degree of commitment is admirable.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFabulous team, great service, highly recommended. Bridgfords have been outstanding over the years in the purchase and sale of my home. Special Thanks to Ed and Adeel who have been amazing.
It’s really lovely to read another 5* review and recommendation Lourinti. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleBrilliant service from Tom Richmond who has been amazing with helping us find a property and making everything go really smoothly so far. He has kept us informed of the process and has been really helpful throughout, and has always answered our calls. We're looking forward to working with him as our letting agent!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReceived outstanding assistance from Daniel. He really put us at ease when trying to look for a rental property through his great communication and overall friendly character. After struggling to communicate with other letting agents this was a breath of fresh air. The other staff we spoke to were also very helpful. Highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bridgfords Manchester Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
