Bridgfords Lettings Manchester reviews

★★★★★ 5/5

Google

Dealt with Bridgfords when looking to let my house in Whalley Range. Professional advice from start to finish, as a first time landlord, this was priceless. Ava was my POC and couldn’t recommend her enough, exceptionally professional and fantastic attention to detail!

Bradley · 21 June 2020

★★★★★ 4/5

Google

Trudie was nice and very helpful. Got our tenancy singed and completed really fast and there was no waiting around.

William · 21 June 2023

★★★★★ 5/5

Google

As a first time buyer I was very pleased with the service Bridgfords provided. Due to unfortunate circumstances on the seller's side my purchase took longer than expected but John and Muneer did a great job of keeping me informed on the progress as well as answering any queries I had in a timely manner. Even now that the purchase has completed John has continued to be a help and I would gladly recommend using Bridgfords ChorltonPositiveResponsiveness, Professionalism

Vivian · 21 June 2022

★★★★★ 5/5

Google

Great service in selling my house. Listened to my needs, set a realistic price and offer accepted within the first 7 days. Muneer was awesome in chasing the buyer and their solicitor (who was particularly slow) to keep things moving forward. Highly recommend.

Andrew · 22 June 2019

★★★★★ 5/5

Google

I have recently let my house and i was dealing with Amber Gelling, from the beginning of this Amber was really helpful and professional. The full experience has been stress free and easy and i would highly recommend working with her/Bridgfords

Madaleine · 22 June 2019

★★★★★ 1/5

Google

[Regarding the response; It is dishonest of the Estate Agent to pretend that they have not already been contacted directly and that they have not already failed to address these concerns] The tenants of this estate agency really suffer due to the negligence of some of the agents here. I have personally witnessed the incredible struggle it takes to get even a simple response from the agency, particular in the case of the property manager, Kostas. As a property manager he seems to resent doing his job, neglecting his responsibilities to both the tenants and the landlord, sending in contractors to do assessments then never following through on the actual work and allowing the property to fall into further disrepair. I don't think any of us would be happy to live in a property where it takes over 4 months to fix a shower or a boiler confirmed to be unsafe. I think we'd all be incredibly insulted to be forced to pay hundreds of pounds in heating due to a broken thermostat. And I think we all expect - as a minimum - estate agents to follow through on the commitments to fix issues made in the Subject To Rent agreement. If they don't, it's just a failure of duty to both landlord and tenant. Sadly, Kostas doesn't seem to want to fulfil his role and sadly it seems Bridgfords - at least this branch of it - is happy for this to continue. Mould and dangerously broken water fixtures need to be fixed, and all tenancies require a level of good faith that Kostas and Bridgford have broken time and time again.NegativeResponsiveness, Quality, Professionalism

Balthazar · 25 October 2021

★★★★★ 5/5

Google

Positive experience so far. Arranged to view property to rent, arrived 10 minutes early and was welcomed by Charlotte who was friendly, informative and helpful. I expressed an interest in the flat and received an email by the time I'd walked the 25 minutes back to work. Charlotte contacted me shortly after I replied and arranged for me to pay a holding fee transaction. Very impressed with interpersonal skills and efficiency in processing my application.

Jacob · 21 June 2022

★★★★★ 5/5

Google

Ava has been fantastic. From the moment our previous tenants gave notice, she was straight on it, and secured new tenants within the week! Very proactive, personable, communicative. and helpful. Thank you. Chris

Christopher · 21 June 2021

★★★★★ 1/5

Google

The past year has been stressful for everyone, but renting with this company has been a nightmare. In the midst of a pandemic not having hot water to wash our hands, having to boil the kettle to clean cutlery, receiving extortionate electricity bills due to dodgy unsafe plumbing!! No one seems to care about the living conditions of their tenants or about fair compensation for things like not being able to shower. Deeply deeply saddened and disappointed by my experience. Beware. Do not rent through them!NegativeResponsiveness, Quality, Professionalism, Value

Jessica · 25 August 2021

★★★★★ 5/5

Google

I’ve been a landlord for some time now and was in a position where I had to unfortunately sell my property. I can’t thank the team at Chorlton enough for their help and sensitivity throughout the entire process. Ava and Trudie have been fantastic during the tenancy and I have nothing but good words about their sales team too. Michael and Muneer had several offers within the first week of coming to the market and made the process as stress free as it possibly could be. Thank you all.PositiveResponsiveness, Quality, Professionalism

Redacted · 25 August 2021

★★★★★ 1/5

Google

This letting agency thinks it's okay to let a property without hot water (over winter!); with a faulty boiler that incurred a massive electric bill and broke building regs; to leave the tenants with an unusable shower for 4 months and counting; and to do nothing about mould in the bedroom (reported in January, still not fixed in June!). None of that is okay. Kostas, the property manager, refuses to accept that any of this is his responsibility - what exactly does he think his job is?? Kostas insists (without having used it) that a shower that alternates between scalding and freezing is usable. Perhaps he'd like to try it and see. Bridgfords needs to offer serious compensation to these tenants and deal with the workplace culture and oversight systems that have allowed Kostas to show such callous disregard for his tenants for months. They need to do this now.NegativeResponsiveness, Quality, Professionalism, Value

Colin · 21 June 2021

★★★★★ 1/5

Google

Very disappointed with Kostas' idea of 'property management'. Not only did he allow a property to be moved into when it was riddled with mould and a broken, illegal boiler, he then refused to engage with the tenants' very reasonable requests for maintenance to be carried out. This began in January 2021, in the height of the pandemic, when basic functions like handwashing facilities were especially crucial. The website states that Bridgfords operates "with [clients'] health and safety as our first priority." Perhaps Bridgfords hasn't communicated this to its property managers as clearly as they have to their prospective customers. A broken boiler is considered an emergency maintenance issue, but Kostas allowed it to take three months for the boiler to be replaced. Even now, the issues have not been fully resolved and the tenants are unable to have a hot shower. This is a completely unacceptable standard of living, and Kostas' refusal to engage with the tenants' reasonable requests that he manage the property (as per his job title) shows a disgusting disregard for his obligations as the representative of the agency. Bridgfords, sort it out.

Harriet · 21 June 2021

★★★★★ 5/5

Google

We had several estate agents come to view and quote to sell my father's house. John Crump from Bridgefords stood out, as the most interested and keen and likely to sell the property. He and Munir and the rest of the team did not disappoint. They were highly professional, and kept us informed and involved every step of the way. They were sympathetic to the fact that the house had been our childhood home and managed to sell it to a lovely young family who will improve it and bring it back to life. I would highly recommend them to anyone selling their property.PositiveResponsiveness, Quality, Professionalism, Value

Angela · 21 June 2021

★★★★★ 1/5

Google

Bridgfords Sales and Lettings Agents have really let down tenants renting one of their properties. If you rent somewhere, at a minimum you expect basic services and standards to be maintained. Unfortunately, Bridgfords have failed on this front. The Property Manager for the rented accommodation in question, Kostas, refuses to engage with tenants, after a litany of issues such as a broken shower, mould, and a faulty boiler that was missing a dispense pipe (against building regs!) and resulted in high energy bills (thankfully now replaced). Would not recommend.NegativeResponsiveness, Quality, Professionalism, Value

Guy · 21 June 2021

★★★★★ 5/5

Google

From start to finish Trudie was excellent she made my apartment hunt process easy in a stressful time for myself. Would recommend highly!PositiveResponsiveness, Professionalism

Jonathan · 25 August 2022

★★★★★ 5/5

Google

I can’t rate Bridgfords high enough - the team that specifically looked after us (John, Muneer & Mike) in the Chorlton branch were just fabulous. So communicative, so helpful and really reassuring at times of need! From the get go, never did it feel like they were doing a sales job - it felt like they genuinely cared, which is something so rare and special to find in an estate agent! We didn’t buy through the guys, only sold but it was such a positive experience we would actively seek to purchase through them next time! Highly recommend!PositiveResponsiveness, Professionalism

Holly · 13 June 2021

★★★★★ 1/5

Google

This letting agent has completely let down their clients Hannah and Jessica, who have had to deal with no hot water for months on end during the pandemic. The property for rent hasn't been up to scratch at all, with building regulations being skirted, mould being left untreated, furniture and radiators being broken.... Kostas, the property manager, has simply refused to deal with these issues in an appropriate way. I wouldn't recommend using their services to anyone!!NegativeQuality, Professionalism, Value

Sam · 21 June 2021

★★★★★ 5/5

Google

Michael Dodd was great. Really helpful throughout the entire process and kept us informed the whole time. Went above and beyond to help us and to chase whoever needed chasing!

Carissa · 21 June 2021

★★★★★ 1/5

Google

Really dissatisfied with how this agency has been treating their tenants. Going months without basic necessities like a hot shower, not obliging agreements made with tenants before moving in for serious mould damage. This property manager really lets tenants down and I’m so disappointed that significant action has not been taken by the agency nor landlord. I will be sure to steer clear of ever using this agency, how can people be expected to live under such conditions?

Clara · 21 June 2021

★★★★★ 5/5

Google

We had a great experience buying a house through Bridgfords in Chorlton. Muneer was honest and helpful throughout, and played a big part in getting the purchase through to completion. He has also continued to offer assistance after completion.

David · 22 June 2017

★★★★★ 5/5

Google

I just want to say a massive thankyou to Ellie at Bridgefords, we had fell in love with a property and she was there every step of the way - checking back making sure everything was going through and supporting us with any questions. Not had such a positive experience with an agency like it before and was refreshing! Thankyou again!

Gema · 13 June 2023

★★★★★ 1/5

Google

The property manager Kostas has failed his tenants on a string of essential maintenance issues but primarily a faulty boiler on arrival that meant no hot water from the taps to wash plates and hands including not being able to have a hot shower in your own home! This is simply unacceptable how can anyone be expected to live and pay full rent in these circumstances? Would not recommend this letting agency to anyone.NegativeResponsiveness, Quality, Professionalism

Hannah-Maria · 25 August 2021

★★★★★ 5/5

Google

Found renting my house for the first time so easy, Ava has been so helpful and clearly knows what she is talking about, her and Trudie make a great team. Definitely reccomend

Eliza · 21 June 2020

★★★★★ 5/5

Google

Muneer and Jonathan were absolutely brilliant in finalising our property purchase really quickly in a time frame that was a little challenging. All branch members were really helpful. Would highly recommend

Paul · 21 June 2020