Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
A · 17 March 2022
★★★★★ 5/5
GoogleRecently got a house with Bridgefords, Jamie was very helpful throughout the whole process from showing us around to answering any questions we had. All sorted very easily
Sol · 27 December 2023
Agent replied · 23 October 2024
Hi Sol! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI called Bridgfords for a Lettings valuation and they came on the same day to do the valuation. Amber gave really helpful advice with the rental process and current market.
Within two days Kate found me tenants and they moved in within a week.
I wouldn’t hesitate recommending Bridgfords to anyone. They were brilliant.
Thanks Amber and Kate!
Mohammed · 25 October 2019
Agent replied · 23 October 2024
Hi Mohammed
Thank you very much for this 5* review and recommendation! I am delighted to hear that Amber and Kate provided such good service during the rental process and were able to find you Tenants quick!
Kind regards, Jake
★★★★★ 5/5
GoogleExtremely helpful and responsive. I found other letting agencies cold and unhelpful . Harry was dealing with my request for a letting and couldn’t be more warm, welcoming and very helpful. Highly recommend.
Lou · 15 March 2025
★★★★★ 5/5
GoogleEllie was very helpful & proactive throughout the process and made our property search easier.
We are very grateful, especially as we are relocating from outside the area.
Thank you
Luke · 24 October 2023
Agent replied · 23 October 2024
Thank you Luke for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleJamie was resourceful, professional and pleasure to deal with. No doubt we will engage him in the future.
Ivan · 25 June 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review Ivan. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
CustomerDTA · 13 March 2026
★★★★★ 4/5
GoogleAs a landlord, Bridgefords did a great job of renting out my place. Jamie was very professional and capable, and was always on hand to help. Thank you.
Deborah · 27 November 2023
Agent replied · 23 October 2024
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
Angry · 27 December 2021
★★★★★ 5/5
GoogleBrilliant experience to deal with Ellie at Bridgford Chorlton Branch. She has been very helpful and kind with me through out the whole process of letting. Her quick response for all the requirements was a great help to speed up the process. I am very grateful to her and the whole team and will definitely recommend her to my family and friends.
Shmaila · 24 August 2024
Agent replied · 23 October 2024
Thank you Shmaila for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Bridgfords. Special thanks to Trudie and the ever attentive and responsive Ellie in letting the property. Highly recommended and will be using again. Well done ladies!
Annie · 24 October 2023
Agent replied · 23 October 2024
Many thanks for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt is a great experience dealing with the Bridgfords Lettings. The procedure is quite easy and smooth. Highly recommended. Thank you Ellie Walsh for great professional behaviour.
Faiz · 27 November 2023
Agent replied · 23 October 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
T_ruth · 13 May 2026
★★★★★ 1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
Ppt · 29 January 2024
★★★★★ 5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
Rajeeb · 4 August 2021
★★★★★ 5/5
GoogleSpotted an apartment, contacted Harry at Bridgfords on the Saturday morning and had it all agreed and approved by the Tues am. Great prompt communications and actions.++++
Moorey · 1 October 2025
Agent replied · 22 October 2025
Thank you for the positive feedback! It brings us joy to know that your experience with Bridgfords and Harry was prompt and efficient. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
Colin · 26 May 2021
★★★★★ 5/5
GoogleBridgfords Chorlton have been great in selling one of our properties. Muneer and John were always available to push the process along, even going as far as taking on last gas/electric reading before completion! Very happy with them.
Ben · 24 October 2022
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMeeah has been fantastically supportive and helpful with our house purchase.
Julie · 25 July 2024
Agent replied · 23 October 2024
Julie, thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf I could score 0 out of 5 I would
If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!
Michael · 19 December 2020
★★★★★ 1/5
TrustpilotBeing a neighbour of Bridgfords of…
Being a neighbour of Bridgfords of Bamber Bridge/Preston. I personally would not recommend using them. The House was rented out to tenants with dangerous dogs and smokers of cannabis . The owner stipulated no dogs and no smoking. I have been forced to vacate my house due to the stench of cannabis in my home . This was hours of cannabis smoking not just a one off occasion . Some days 12 hours of the pungent stench in my home . A home which I worked hard to pay for . Bridgfords ignore this and allow these tenants to remain even though police have confiscated cannabis next door and had evidence of the stench .The tenants have started to harass me on a daily basis with threats of getting me sometime soon. They are in breach of contract and the agents , the misuse of drugs act 1971. it is easy for their property managers to look the other way whilst taking a full management fee. I was going to use Bridgfords to let my property but looking at the deterioration of my neighbours home and their choice of tenants , I will definitely go elsewhere. Is it perhaps only this branch?
Ann · 25 November 2020
★★★★★ 1/5
TrustpilotAppalling Behaviour/Service
Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!
Hannah · 23 September 2020
★★★★★ 1/5
TrustpilotUninterested
As a property management company, Bridgfords provides an pretty poor service overall. In fairness, my experience is based on only having one property manager for the Schoolhouse in Manchester - Rebecca. More often than not (including in pre-pandemic times), chasing for a response is necessary. There is a lack of interest in important concerns at the property. The overall impression is that more time and energy is spent on higher value rentals, which are deemed to be more worthy of the time. I guess it's not the work which brings in the commission...
Coco · 11 September 2020
★★★★★ 5/5
GoogleBoth John and Muneer did an amazing job of helping us sell our flat! Both were very responsive to emails and phone calls, reassuring when things became stressful, and very professional throughout.PositiveResponsiveness, Quality, Professionalism, Value
Charlotte · 24 October 2022
Agent replied · 23 October 2024
Thank you for your brilliant 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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