Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBrigfords, and particularly Isabelle, has been brilliant in helping us secure our property. Isabelle has been consistently on-hand for us at a moments’ notice throughout & has gone beyond to make sure our process was as smooth as possible. Her friendliness, clarity & warm customer service has made the letting process easy for us! Thank you Brigfords!PositiveResponsiveness, Quality, Professionalism
Adam · 13 June 2022
Agent replied · 12 June 2024
Thank you for your terrific 5* review and wonderful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Richard and the team for their hard work in getting the sale over the line. Especially appreciated the dedication to answering emails out of normal office hours.
Ed · 27 July 2024
Agent replied · 26 August 2024
Thank you Ed for taking the time to leave us your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI moved from another country and the staff were very helpful and professional and helped me ro get me a new home. Special thanks to Georgia, who did help me all the way to get it.
Roohul · 14 March 2024
Agent replied · 12 June 2024
Many thanks for your fantastic 5* review Roohul Halim! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
Edward · 12 May 2023
★★★★★ 5/5
GoogleMy experience as a tenant with Bridgeford's was superb. Whenever I had any issues or queries during this difficult time, Isabelle was fantastic and always went out of her way to help. I would like to wish her and the rest of the team a huge thank for being so friendly, responsive and professional throughout my tenancy!
Greg · 13 June 2022
Agent replied · 12 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom my experience so far, Bridgfords has been pretty great! Both Isabelle and Briony were exceptionally helpful and professional throughout our conversations, outlining to me the most streamlined letting process I've yet encountered in Manchester as a non-local!
As I've yet to take up tenancy in the property I've secured, I'll update this review with my experience as things progress.PositiveResponsiveness, Quality, Professionalism
Seonagh · 27 August 2021
Agent replied · 26 August 2024
Many thanks for your great * review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
Pamela · 28 April 2023
★★★★★ 1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages.
As a landlord I find this appalling.
I have tried since may to contact them but to no avail.
I am thinking of leaving breaking my contract and go with court action if needed.
Brian · 22 June 2026
★★★★★ 5/5
GoogleSadaf was great to deal with. Always had the information I needed and kept me up to date with all the developments of my house sale. She even went the extra mile and chased information about my purchase from other agents. She definitely helped me through all of this and I'm very grateful for her help
Dave · 13 June 2022
Agent replied · 12 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
BuckeyZS · 23 March 2023
★★★★★ 5/5
GoogleOutstanding service from Ashley! He was incredibly helpful throughout the entire process and went above and beyond to speed everything up so we could get our contract sorted quickly. We really appreciate all his support!
Ares · 29 November 2025
Agent replied · 27 December 2025
Thank you for the kind words! It was our pleasure to assist you and we are thrilled that Ashley provided exceptional service. Our team is dedicated to providing efficient and top-notch support to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBridgfords acted for us on the recent sale of our house in Withington. Very good, professional team. Special thanks to Amy on the sales side and Ruari the valuer.
Would recommend if you are considering selling your house in the area. Thank you so much.
Chris · 13 June 2023
Agent replied · 12 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAs a Landlord I have used Bridgfords for nearly 20 years since leaving Manchester.
In recent years the service has really deteriorated. They do not look after the tenant and they do not communicate to the landlord. Such a shame but I would strongly advise all perspective customers to avoid this service and this agent.
I’ve been trying to cancel and move to another agent for 3 months and they won’t return any calls or emails.
So unprofessional and just disrespectful
Ian · 13 April 2024
Agent replied · 12 June 2024
Ian Bowden please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
Lily · 17 July 2025
★★★★★ 5/5
GoogleI would thoroughly recommend Bridgfords after buying a house listed by them. James, Sadaf, and Richard were all so lovely, helpful and communicative and really made the process smooth for us. Especially comparing to our experiences with some other agencies. We would definitely work with them again in the future. Thanks for everything!
Cecelia · 18 October 2024
★★★★★ 5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
Carol · 27 February 2023
★★★★★ 5/5
GoogleExcellent service, Richard was professional, friendly and helpful. Would highly recommend the agency, Cath Johnson
Catherine · 9 January 2025
Agent replied · 23 January 2025
Many thanks Catherine for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
Jo · 16 December 2025
★★★★★ 5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
Mary · 23 September 2024
★★★★★ 5/5
GoogleA big shout out to David, Sian and Richard for the effort they put in enabling me to sell my property. Always pleasant, friendly and professional, thank you
CHRISTINE · 22 May 2024
Agent replied · 12 June 2024
Thank you for your kind words, Christine! We're thrilled to hear that David, Sian, and Richard provided you with a pleasant and professional experience. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleHannah Cope - our sales agent was amazing and super professional. The due process for completion took a while but she kept us updated regularly and made a lot of effort chasing all the involved stakeholders to expedite the completion. Thank you Hannah for your amazing support throughout the process!PositiveResponsiveness, Quality, Professionalism, Value
Arsalaan · 13 June 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmy was a wonderful agent, who made our process moving into our house as smooth as possible. Thank you to Amy and the bridgeford team for all their help.
Samie · 28 July 2025
★★★★★ 5/5
GoogleFantastic service I recommend Bridgfords as a great letting agency for bridging the gap between the client and the customer.
Elvereen · 16 March 2026
Agent replied · 16 April 2026
"Thank you so much for your kind words! We strive to provide excellent service and bridge the gap between clients and customers. We are thrilled to have your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience with Bridgfords that made my whole home search process like a breeze. Isabelle is the co-ordinator from the Withington office who was so responsive and knowledgeable. Would like to pass on my Thanks to her and the team. Would certainly recommend Bridgfords. Well done!PositiveResponsiveness, Quality, Professionalism, Value
Mohideen · 13 June 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.