Reeds Rain, Manchester City reviews

★★★★★ 5/5

Google

You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth. The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected. All in all a very pleasant experience. Thanks, will recommend your professionalism to others.

John · 20 March 2025

★★★★★ 5/5

Google

Francesca has been super helpful and friendly. Quick to respond to emails and calls!

Anna · 1 June 2026

★★★★★ 5/5

Google

Mia showed us round two flats and was absolutely amazing each time - she is so easy to talk to and super confident in the particulars! Thank you Mia!

Ro · 20 December 2025

★★★★★ 1/5

Google

Now had no heating in the living room coming up to 8 months (electric heater started sparking), a boiler that my partner has to reset every day otherwise we have no hot water, a sink trap that is still broken after finding out when we had moved into the property it had been gaffer taped up to stop it leaking. And only just been told our property manager has left after emailing and calling for the past year. We have been in contact many times and get told the property manager is on lunch and this message is being passed on. I am physically disabled and now suffering with how cold it is and not sure what to do next.

Chloe · 20 November 2025

★★★★★ 1/5

Google

My experience of this lettings agent has been awful for the last year. Our entire tenancy they were beyond unhelpful. Every time we tried to get anything in our property maintained or fixed we were met with endless empty promises or just radio silence. We had no hot water for over 3 months! We were also advised by the agents themselves at our viewing of the property to request the walls be painted prior to our moving in. We did so and put in an offer based on the condition, and to the very date we moved out a year later the walls had not been painted. We would call them to try and resolve an issue as they are extremely slow to reply to emails. We were promised things on the phone and then told in emails that those conversations never happened. And finally, we are now trying to get our deposit back and they have made us wait over a month to even have an offer sent to us of proposed deductions. All the deductions they are proposing were issues that were pre-existing, as even admitted by themselves, but they are trying to get us to cover the costs! They also advised us to get a clean done professionally before vacating the property and are now telling us we have to pay them for one anyway! Avoid this lettings agent at all costs. They work with landlords that don’t care whatsoever about their tenants and then echo that disregard themselves in their service.

Bella · 20 November 2025

★★★★★ 5/5

Google

Thank you Kirsty for your reliable service.

Natasha · 8 June 2026

★★★★★ 5/5

Google

Bethan from the city centre branch has been brilliant in helping us navigate the process of renting out our flat. She is incredibly efficient, highly competent, and a pleasure to work with. Thank you, Bethan, for making the entire process so smooth and far less stressful for us!

HF · 22 July 2026

★★★★★ 5/5

Google

Kirsty Rudd has been really helpful and personable in helping us to find a place which is refreshing. We were unsuccessful on an offer but her honesty helped us to understand what we need to do for the next offer.

Daniel · 20 August 2025

★★★★★ 5/5

Google

I sold my flat with reed rains. It was a difficult process due to multiple delays from my buyers side and their solicitors. Laura was really invaluable and worked so hard to smooth out all the problems that came up. I couldn’t have done it without her and couldn’t be more thankful for her hard work and professionalism. I would highly recommend her. The promotional leaflet the reed rains made also for the sale was really high quality

Jenny · 7 February 2024

★★★★★ 5/5

Google

Just want to say a big thank you to Jordan for all his help and support! He was really proactive and professional.

Emma · 21 January 2026

★★★★★ 1/5

Google

Currently renting with them. I wish I knew what they are like before. I would never rent with them! Since start it was not a pleasure at all.We had to deal with clueless,lazy and rude staff.,, What’s your problem?Just do it online,,,,,We have no time’’ I had to go and ask for everything into the office in person as they were so rude over the phone. The property was meant to be painted before we moved in and of course it wasn’t!They have rented us the house which was so dirty,unclean and I have spent days to clean professionally carpets and everything else. After few weeks police came to the property and kicked the door of of the property as apparently so the property was rented to the drug dealers before. Now 5 weeks after,after several calls when the door is going to be replaced all we get is,,we will check what is happening and let you know’’ And guess what?Never heard from them since….we are left with the broken,unsafe door from not our fault.And no one wants to take a responsibility to fix the problem.Avoid!

J · 20 October 2025

★★★★★ 5/5

Google

Kirsty was very helpful, polite, and well prepared. She supported the entire process professionally from the start to the end.

Andrea · 21 January 2026

★★★★★ 5/5

Google

Kirsty was fantastic. Really helpful with all the viewings and super approachable and effect with responses.

Mila · 20 February 2026

★★★★★ 5/5

Google

Mia Hellawell was a pleasure to deal with with the recent purchase of property. Decent communication, on time for viewings and given the importance of buying property understood that 2nd viewing with my mum was very important in deciding to proceed Thanks again for your support. Much appreciated

Farid · 20 March 2025

★★★★★ 5/5

Google

I’d like to highlight the excellent customer service of this company. A special mention to Kirsty Rudd, she has been so helpful and efficient with everything. I couldn’t recommend her enough.

Veronique · 20 September 2025

★★★★★ 1/5

Google

Saeedul Chowdhry was the agent serving us and was absolutely disgusting and disrespectful. He was of no help and customer experience was absolutely awful. We were trying to be cooperative with the hopes of finding an accommodation, go to any other agent but this guy….

Abhyuday · 20 March 2025

★★★★★ 5/5

Google

There weren’t many issues throughout our tenancy, but when they were they were sorted swiftly. Most importantly I have to say a massive thank you to Ryan! He really went to the max and helped me towards the end of tenancy with various issues (not with the house). He truly is credit to the team, and his help really aided me personally. So thank you Ryan and to the rest of the guys. I must say it’s been the best experience I’ve ever had with a letting agency.

Maisie · 24 April 2023

★★★★★ 5/5

Google

I recently had an urgent situation with my tenant's washing machine, as the door would not open. Thankfully, Lucy from the Reeds Rain Manchester branch stepped in and really came through for me. She was incredibly efficient, responsive, and managed to get a contractor to replace the door to ensure my tenant was not inconvenienced for long. Her professionalism and quick action were much appreciated. Thank you again for your fantastic help!

Andrea · 20 October 2025

★★★★★ 5/5

Google

Kirsty has been very helpful throughout the whole process :)

Surekha · 20 February 2026

★★★★★ 5/5

Google

A big thanks to Laura Croft and Dominic berry, who I have never met, the scenario being that I live in Canada and own a property in Manchester, that I wanted to sell. So i reached out to reeds rains and I requested that they handled the sale, so from beginning to end, they kept me posted with all developments. And got the price I was looking for. They did an outstanding job, for which I’m truly greatful Thanks.

Robert · 22 March 2023

★★★★★ 5/5

Google

Lily has been an exceptional property manager! She’s responsive, proactive, and truly cares about her tenants. Any issues are promptly handled with professionalism and efficiency. Her dedication has made living here a pleasure. Thank you, Lily, for all that you do!

Shas · 20 March 2025

★★★★★ 1/5

Google

The woman taking calls on the property management line on Thursday 21 July is one of the most patronising and laziest worker ever. Phoned up to try and rearrange a date for the routine check and was told to write an email instead. Had always done it in the past over the phone and now she wants u to waste time typing an email so she can deal with it in her own sweet time over email. Absolutely ludicrous and poor.

Mike · 19 January 2023

★★★★★ 1/5

Google

Overall experience of getting back my deposit was awful, long-winded and unnecessary. The employee I worked with took it upon themselves to decide the outcome of disputes before they were resolved, lied to me about releasing deposits (3 times), and left it to me to chase up issues for over 2 months. The 'cleaning fee' of over £128.17 was absurd and when disputed with my evidence was quickly waived but it took over 2 months to actually get back in full. However I will say that Ryan was extremely helpful and quick to sort out the mess left behind by the employee who has now 'left' the business, and I am thankful for that. It's taken up a lot of my time and effort to get back my own money and in the current climate of renting to wait so long for a deposit meant it has only been me that has suffered when trying to rent another flat.

Rachael · 19 January 2023

★★★★★ 5/5

Google

I moved to Manchester recently and was having a really difficult time trying to secure a place. I walked into Reedsrains and was met by Jodie at her desk. She was incredibly helpful, she booked me in for a viewing for a flat the next day, came promptly to the viewing and answered all my questions. When she noticed that my references were done straightaway she rang me and gave me the option of bringing my moving in date closer. She didn’t need to do this so I really appreciated her proactive approach. Thank you Jodie!

Mehwisch · 19 January 2023