5/5
GoogleOur experience with Nick has been positive all the way through our purchase and sale. Despite many breaks in the chain, he was very supportive, professional and available. Would definitely recommend.
Trusted Agent profile · Malvern
John Goodwin FRICS Malvern reviews
★★★★★
110 reviews across 1 platform
13 Worcester Road, Malvern, WR14 4QY
John Goodwin FRICS's office in Malvern, at 13 Worcester Road, is rated 4.7 out of 5 across 110 reviews on 1 platform, including 110 Google reviews rated 4.7.
Reviews
Every review we hold for the Malvern office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent customer service; they always answered my queries promptly and cordially. Lorna is a very friendly and helpful person, and the whole team is aware of your operation, so they can answer your queries without any problem. I would definitely recommend them.
1/5
GoogleMy partner and I were looking to rent a flat that they advertised and we emailed them saying we could come for a viewing, the viewing agent didn't turn up and so we arranged another viewing and second time round they still didn't turn up! Then on the phone we were told that someone was already interested in the flat so now we weren't able to see it. Bad customer service.
Agent replied · 7 June 2023
Dear Natasha, Thank you for getting in touch regarding the problems you encountered when trying to arrange viewings for one of our properties to rent. As a company we strive to deliver the best customer service and it sounds like you did not receive receive this level of attention. So that I could understand what went wrong I have had a look through our computer system and we don’t appear to have anyone listed with the same name as this review. I was wondering if you could contact the office on 01684 892809 option 1 asking for Nick Goodwin so that we can try and find a way to resolve the problems you have encountered. Looking forward to hearing from you. John Goodwin and Nick Goodwin
5/5
GoogleHighly recommended. Claire and David were highly experienced negotiators and a pleasure to deal with throughout the whole sales process.
5/5
GoogleWe where very happy with the friendly professional approach of all the staff at John Goodwin in Upton Upon Severn on the sale of our property. We are settled in our new home now and wish John Goowin at Upton Upon Severn all the very best for the future . Thank you Christine and Chris
5/5
GoogleHighly recommended. Claire and David were highly experienced negotiators and a pleasure to deal with throughout the whole sales process.
5/5
GoogleNick and the rest of the team at John Goodwin in Malvern were very helpful from start to finish with the process of myself and Harry buying our first house together. They pushed things along for us, when we hit some difficult patches. I would definitely reccommend them :)
5/5
GoogleJohn Goodwin were brilliant helping us buy our new home. Thanks to Nick and all the team for the support throughout.
5/5
GoogleReally pleased with Nick and the team who handled the sale professionally obtaining a great price and helping out in the sale of our parents home in many ways David H
5/5
GoogleOur experience of the team at John Goodwin was first rate. We were mainly in contact with Henry who was outstanding in many ways: always courteous, prompt to respond to calls and emails, very ready to iron out the difficulties that arose, and very ready to take the initiative to move things forward. Having come from another part of the country we found Henry an excellent guide to local matters. We cannot recommend John Goodwin highly enough, and indeed have already recommended their services to a couple of friends.
5/5
GoogleAfter my ongoing search for a rental property, I popped in to John Goodwins office on the off chance to register my details. I was greeted by a young bright team of girls. They informed me a property which was becoming available shortly, after looking over a few details and a call to the current tenant, I was booked in for a viewing. From there it was all systems go and a few weeks later I was all moved in! I couldnt thank the girls enough as I was about to give up my search. I wouldnt rent through any other company.
5/5
GoogleHouse buying and selling is not for the faint hearted that`s for sure! I would 100% recommend choosing John Goodwin. During our recent house selling experience they were brilliant, always kept us informed and were always honest with us. We were badly let down when our buyers puled out weeks before completion. this was a very tough time for us - they talked us though this and soon found a wonderful buyer. John Goodwins are a professional and experienced estate agents we always felt safe in their hands. Thank you!
5/5
GoogleJust brilliant. I live in Switzerland and was selling my parents' house in UK - so a tender time and an easy on-the-ground service in the UK a must. My agent Nick Goodwin was fabulous and professional beyond his years: very knowledgeable, secured the deal I wanted, proactive, thorough, transparent, efficient, always accessible, offered guidance, went the extra mile , kept things moving and was a joy to liaise with throughout. Can't recommend more highly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSurefooted and professional - considered them a valuable partner in the sale and purchase process. Chased everything down in a calm and considered way and kept us updated at all turns. Would not want to enter into a property transaction without the team at Malvern.
1/5
GoogleOnly ever experienced bad customer service and property I rented from these agents was shocking. Landlord was not accommodating and would highly avoid renting any property from this agency
5/5
GoogleI'd recommend David Cox and his team. Always professional and very helpful in their dealings, and goes above and beyond to help.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently sold our house through John Goodwin and they were fantastic from the start. Competitively priced, friendly team, easy to contact. Despite the fact that our sale fell through 3 times (no fault of ours or the agents) JG arranged new viewings really quickly and it re-sold quickly each time. They were really personable too - they got to know us and were really supportive. I'd recommend them to anyone selling a house in the area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have used John Goodwin for both buying and selling and the service we received from Nick and the team was excellent on both occasions. They are friendly and professional and we wouldn’t hesitate to recommend them.
1/5
GoogleVisited the area for a full calendar week specifically to view properties to let but John Goodwin (in contrast with all other agents in the area) made the process too much hassle and required too much chasing simply to arrange a viewing so I couldn't see any of their properties of interest. I'd understand (a little) if I wasn't looking like a good prospective tenant, but with no pets, no children, a high income, 6 months rent advance ready to pay etc... - in short I don't expect to have to chase an agent around during a viewings process that they themselves have made over-complicated and prone to failure. As with (just) one other agent in the area, John Goodwin insist you view a video tour before they'll book a viewing. Fine (even though I'd rather just get on with making the booking as I'm already on the phone with them). They then didn't send the video tour and needed chasing by phone. Mistakes happen I guess. Then (again, this is 'extra') you need to and fill in a form with earnings details etc for the landlord to approve before they'll book you into a viewing. It doesn't sound too bad... Then you open this form and realise it is a full tenancy application CV (they hadn't even bothered to change the title) asking no less than 7 full pages of exceptionally sensitive and irrelevant details even compared to other tenancy application forms (one example among many: full names and DoBs of any people at my current address who aren't moving into the rented property!?). So after filling enough information to excite even the biggest data fetishists, I send off the form. And got ghosted, not even an acknowledgement. I called. No answer. I called another time. No answer. I then gave up and didn't make any further enquiries because I simply shouldn't have to work this hard just to get through to someone at this company who have made things so needlessly complicated during this already complicated time - I worry about how they would treat me after they have money.
5/5
GoogleVery personable staff who were always available and helpful during my recent sale and purchase.
5/5
GoogleSelling my home was stress free and I have Nick and the team to thank for that. A very knowledgeable and trust worthy team, who kept me informed throughout. I will be using them again.
5/5
GoogleWe have experience now being a customer of John Goodwin as both buyer and seller and in both cases the service and communication was excellent. The team offered support and updates throughout a process we didn't know much about and could have found very stressful (especially as our sale fell right over the peak of the lockdown). We were economy clients but never felt we got anything less than first class service. Thoroughly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were looked after very well by all at the Malvern office, including staff brought in from other branches (e.g. Ledbury) to enable us to have viewings at short notice. Nick in particular (not forgetting Hannah and David) was a very good communicator and all the way from their initial valuation to completion acted in a professional and responsive manner. Nick got us a good price for our house and saw us through a fairly trying set of conveyancing circumstances (dilatory buyers, amongst other problems). We certainly recommend John Goodwin to be an honest and fair and diligent estate agent.
5/5
GoogleWe were kept well informed throughout the whole process and all communication was dealt with promptly. Henry Burlison Churan deserves a special shout-out. He is professional, efficient, knowledgeable and a pleasure to do business with. All in all, I would highly recommend them.
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