Every review we hold for the Malvern office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThroughout the entire sale process of our house every person we encountered at John Goodwin Malven office were both professional and friendly. Communication, both written and verbal, in person or on the phone, was always positive, informative and presented in a way that made us feel valued. Any concerns we had, at any point during the process, were listened to and acted on. Questions were always answered promptly and in detail. When another party needed to be contacted, such as the buyer or a solicitor, this was done promptly and the results were fed back to us immediately. A particular thanks to Henry for valuing our house, keeping us on track throughout the sale process, being willing to engage in conversation at any time and for doing all of this efficiently and successfully. We had a few laughs about various things along the way as well - and that makes a very positive and lasting impression.
John · 15 March 2026
★★★★★ 5/5
GoogleA fantastic service from start to finish from John Goodwins lettings department in Malvern. A special mention to Angela for not only being helpful in navigating the process but for her professional advice and expert guidance along the way. Having dealt with several agencies over the years the service provided by both Angela and Jenna has been exceptional at every stage. If you are a potential tenant or looking to let your property I would highly recommend John Goodwins.
Ollie · 15 October 2025
★★★★★ 5/5
GoogleWould not use another estate agent in Malvern! Nick, Henry and the team have been absolutely fantastic the whole way through our sale process. Nick managed the negotiations effortlessly and Henry looked after all our sale process and was incredibly attentive and helpful with the inevitable back and forth! The solicitor recommendation of Donna at Russell and Co was also fabulous! Thank you so much from Adam and I for all you have done, especially with the arrival of our newborn inbetween!
Jemma · 15 July 2025
★★★★★ 5/5
GoogleI would like to thank all the team at John Goodwin. I found them to be very helpful and professional during a recent property purchase. Henry Burlison Churan was instrumental in completing the purchase. He managed to sort out any issues promptly and in a calm professional manner.
I would recommend the Malvern team to anyone considering the sale or purchase of a property
Conrad · 15 December 2025
★★★★★ 5/5
GoogleWe highly recommend John Goodwin Estate Agents. Henry was our nominated estate agent and walked with us through the whole process, from thinking about putting our property on the market until we completed and handed our keys in and picked up the keys to our new home.
When we first met Henry we were just testing the water, and where not fully sure about putting our property up for sale. At no time did we feel pressured by him, rather we had very helpful conversations with Henry which enabled us to move to that place of putting our home on the market.
We had rather a complicated sale and Henry navigated and supported us though this. He went the extra mile, enabling us to get our sale and purchase completed. We found it really helpful to have someone available who has knowledge of buying and selling a house to advise and steer us through the process. We really did feel that he journeyed with us on such a turbulent journey!
Henry was diligent in liaising with all parties involved and we found it very helpful to have regular updates, whether by phone or email. It was good to have a sounding board when we reached times when it felt that there was no way through, just to get his advise was really helpful.
If Henry wasn’t available, a work colleague would take a message and get Henry to call us back when he was back in the office. And when on hols Henry left detailed notes with his colleague who was there as a point of contact in his absence.
As we have already mentioned our sale and purchase was a very long drawn-out process, there were times that we thought we would throw in the towel and walk away from the process. However, we did stick with the journey, at times it was difficult, and Henry’s expertise and support really got us across the line! We are so pleased to be in our new home.
Trudi · 21 December 2024
★★★★★ 5/5
GoogleHow do we begin to thank Liz and David sufficiently for all their incredible support? At times we were ready to give up but their regular communications and reassurance helped us to keep going.
As well as being highly skilled professionals, it is obvious to us that they genuinely care about their clients. They both worked extremely hard to provide us with the best possible service and to achieve a successful outcome for us.
We are very grateful for all their commitment, patience and thoughtfulness - their support has been outstanding.
Our sincere thanks also to Henry, Claire, Steven and Rob for all their help and support.
It has been an absolute pleasure working with them all.
John · 21 November 2024
★★★★★ 5/5
GoogleJohn Goodwin helped me sell a family property as an attorney. This was something I had never experienced and they guided me through every process. They kept me up to date with everything and gave advice when needed. Henry was our designated agent who was very experienced and knowledgeable, all the agents we dealt with were very friendly and professional. I would definitely recommend them.
Sarah · 29 May 2025
★★★★★ 5/5
GoogleFrom the first call to arrange the listing right through to completion Goodwins were a pleasure to deal with. David was always on hand to help, advise and keep me updated as the sale progressed. All the staff at the Malvern branch were polite and helpful. Thanks once again to you all. Regards Michael.
Keano · 15 August 2025
★★★★★ 5/5
GoogleI am delighted to be able to recommend John Goodwin (Malvern Office), who managed the probate sale of a bungalow in Malvern for me. The sale became protracted with more than its fair share of hiccups and delays, however nothing was too much trouble for the team involved (Henry, supported by Harry). Communication was first class, right up to the slightly manic end, and patience with both me as seller, as well as the demands of prospective purchasers, was very impressive. Thank you to you all.
Sian · 15 December 2025
★★★★★ 5/5
GoogleJohn Goodwins worked very hard for us in the sale of my aunts retirement flat. The firm gave a lot of support at a difficult time, including helping to clear her furniture from the property.
I found staff very good at keeping in contact with updates on progress and giving good professional advice. They always responded quickly and patiently to my requests.
Overall I found the company great value for money, very professional and easy to work with.
Liam · 15 November 2025
★★★★★ 5/5
GoogleI recently sold my property, and the experience that I had with John Goodwin’s in Malvern was amazing. Moving home can be a really stressful time, but the experience I had with John Goodwin’s made it was so much smoother and easier. …
Emma · 15 April 2025
★★★★★ 5/5
GoogleWhat a fantastic experience me and my wife have recently had with John Goodwin estate agents in Malvern, from the moment we asked them to value our house to the completion of the house we bought We felt supported by all the staff at Malvern, Nothing was ever too much trouble always there to help both in selling our property and purchasing another.
Communication was fantastic, We were always kept well informed and if ever we had any questions they were answered very quickly.
Claire, Henry, Dave and the team Outstanding service from start to finish, thank you very much
Simon and Carole
Simon · 31 May 2023
★★★★★ 1/5
GoogleAfter having spoken to the most unpleasant, ill mannered, obnoxious woman in the lettings department of John Goodwins Malvern office, I can safely state to anyone reading this post to never use this estate agent. We were looking into the possibility of using an estate agent to manage some letting properties for an aging relative, having found that most agents were 'happy to assist' potential clients and customers when they thought it may bring in business and revenue, we thought we would approach this search from a potential tenants perspective when contacting estate agents. When we contacted John Goodwins Malvern office to enquire about a letting property they were advertising, the female letting agent could not have been any more disinterested, curt, unhelpful or dismissive. So with all credit going directly to this surly agent, we will definitely be taking our business elsewhere.
Denise · 15 July 2025
★★★★★ 5/5
GoogleHave just ended tenancy managed by John Goodwin from Sept 2020 - Jan 2023, both agents and landlord very helpful, proactive and friendly. Have responded promptly to any property repair needs and any queries we had, always easy to get hold of. Our start and end of tenancy dealings with them have been fantastic. During the end of my tenancy I mainly dealt with Angela, she was always friendly and easy to contact. They were also very prompt to return our deposit to us in full. Would highly recommend.
Dani · 7 February 2023
★★★★★ 5/5
GoogleThank you so much to John Goodwin Estate Agents in Malvern, and especially Henry, who navigated us through the buying process. He was approachable, knowledgeable, friendly, patient and went the extra mile. John Goodwin estate Agents are so professional, and the people who showed us round the properties had excellent local knowledge, which helped us a great deal, as we were moving from a different county. We would definitely recommend John Goodwin Estate Agents.
Trevor · 16 June 2023
★★★★★ 5/5
GoogleThe service I received was exceptional.
This is the second time I have used John Goodwin, first when relocating to the UK and second on selling.
Nick looked after me throughout my relocation spending the extra time needed to ensure everything went as smoothly and easily as possible. He was always at the end of the phone to answer any questions or queries I had and to give advice when needed.
On selling it was an easy choice to use John Goodwin again. This time I was looked after by Hannah. My sale was stressful and at times messy but Hannah was always up to date with what was happening guiding and giving me advice. My onwards purchase - not through John Goodwin - was horrendous. Hannah went over and far beyond her remit by stepping in, dealing with the purchasing agency representative and ensuring that another member of their team looked after my purchase. She liased with my solicitor on both the sale and purchase and ensured that everyone was always kept updated. I cannot thank Hannah enough for the level of support she gave me.
John Goodwin is a family run business whose clients are at the centre of everything they do. For them the service they provide is not only 'personal' for each client but 'personal' for them.PositiveResponsiveness, Quality, Professionalism, Value
Sue · 27 August 2022
★★★★★ 5/5
GoogleNick Goodwin who dealt with our valuation and sale, was friendly, efficient and helpful throughout what turned out to be quite a long selling and buying experience (no fault of John Goodwin's I hasten to add).
Nick kept us up to date during the process and nothing was ever too much trouble for him. The paperwork was accurate and arrived in a timely manner.
If you are thinking of getting your property valued with a view to selling, or if you are looking to purchase a property I unreservedly recommend John Goodwins.PositiveResponsiveness, Quality, Professionalism, Value
Jim · 27 August 2022
★★★★★ 1/5
GoogleI was very disappointed with my recent view of a property through this state agent.
The property was not as described by the state agent, the place is in desperate need of structural repairs and to make things worse, there was poop on the floor. This is completely unacceptable. I would not recommend this state agent to anyone.
Nono · 15 December 2025
★★★★★ 5/5
GoogleJohn Goodwin are great! Thanks for selling our house so quickly. Definitely recommend and Henry is very helpful.
Hannah · 15 August 2025
★★★★★ 5/5
GoogleWe have used Goodwin's, twice in the last 4 years for a purchase and a sale. The team are all very professional in their approach and have a great local knowledge of their areas of operation. Viewings well managed and with plenty of notice given, with immediate feedback on the potential buyers actual level of interest. Once a buyer secured excellent liaison with both parties legal teams made for a smooth process end to end.
We would not hesitate to recommend them and certainly would use again if buying or selling in their area.
Colin · 1 February 2025
★★★★★ 5/5
GoogleNine months may seem like a long time to sell a house but then we did have to cope with a couple of chain breaks, bereavement and the pandemic. Throughout it all Nick Goodwin and the team kept us informed with a sense of humour and determination to get the deal over the line. It was a real pleasure to deal with Nick who, as well as finding our eventually buyer within two days of taking on the property, also introduced us to the house clearance and auction side of John Goodwin. Local knowledge and a physical presence in Malvern were what drew us to the company. I am glad we selected John Goodwin, happy to recommend them to others and delighted they sold our property.PositiveResponsiveness, Quality, Professionalism, Value
Guy · 27 August 2020
★★★★★ 5/5
GoogleWe recently moved house using John Goodwin as our selling agents. From the outset we found them excellent. The staff we met were very friendly, knowledgeable and efficient. This we found helpful at what we found to be quite a stressful time. All the viewings were done by them which we found best for both ourselves and the prospective buyers. Goodwin’s kept us well informed throughout. We received two offers within a week and eventually sold to one of them.
We would thoroughly recommend John Goodwin and their staff, it was a pleasure to meet them.
Maureen and Stuart Darlington.
Stuart · 21 November 2024
★★★★★ 5/5
GoogleDavid Cox and the team in Malvern were excellent to work with selling my late mother-in-law’s house. Everyone was helpful, friendly and straightforward and made sure they either answered our questions or found someone who could. David gave good advice about an achievable selling price and negotiated a realistic final price.
One of the reasons we chose John Goodwin was because they offered a complete service that worked well for an executor sale, and Rupert Chambers, Auctioneer from the Upton branch, arranged for the sale and clearance of the furnishings. Rupert and David were in tune and we never felt we had to repeat information when dealing with the one or the other. The third-party company Rupert employs to transport auction items and clear houses did an excellent job with no damage to the contents or the property.
Because we live out of the area and the house was unoccupied, John Goodwin staff accompanied all viewers. Mick made sure he arrived in good time and that the property was opened up and ready for viewing, and securely shut up afterwards.
Highly recommended.
Penney · 8 June 2019
★★★★★ 5/5
GoogleDavid, Claire and the team at John Goodwin Malvern were instrumental in securing a full price offer within a week of going on sale. The property was unique but David’s experience enabled it to be suitably marketed to the right audience. …
Matt · 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
