4/5
TrustpilotGood on the whole, but better customer care required.
Initial contact and updates about viewings was great, as was the brochure created.
Trusted Agent profile · Malmesbury
Strakers Malmesbury reviews
★★★★★
734 reviews across 2 platforms
53 High Street, Malmesbury, SN16 9AG
Strakers's office in Malmesbury, at 53 High Street, is rated 4.8 out of 5 across 734 reviews on two platforms, including 45 Google reviews rated 4.6.
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Reviews
Every review we hold for the Malmesbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSelling a property…
Giving an honest appraisal of the property's value.
5/5
TrustpilotProfessional company
We have used Strakers to sell 2 properties at auction. The process of selling at auction has been fully explained, and we were kept up to date with all viewings booked. The staff are very professional and correspondence both written and verbal is excellentWe would recommend them to anyone looking to sell at auction
5/5
TrustpilotExcellent communication and friendly…
Excellent communication and friendly staff.
5/5
TrustpilotMy experience with Strakers
I bought a property in Devizes through Strakers some years ago. Since then, there have been a number of occasions where I have sought the advice of their staff. I have always found them polite, honest, good-humoured and helpful, and wouldn't hesitate to recommend them to anyone buying, selling or renting property in the area.
5/5
TrustpilotBest in class satisfaction
Next level customer understading skills and best in class satisfaction. Nick at Strakers is a god sent professional who not only helped me to find a house but also guided and supported me through the entire process. He maintained a professional transparency and always replied to my emails and calls very quickly. I can 100% guarantee these professionals will make your property dreams come true. Thank you very much Nick Lugg and everyone at Strakers.
5/5
TrustpilotEfficient and personal
My partner and I used Strakers to purchase our first house and they have been fantastic. We have had Matt show us a house before in the area but it wasn't to be. He the showed us around this property during the Covid pandemic where we were asked to follow government guidelines. We put in the offer straight after view and Strakers did their very best to get the procedure running quickly. During the progression stage, they had a separate team who were dedicated to every case and they will always answer your questions and solve your quires. They have multiple members of staff who can all assist you. Thanks to Strakers, the process went through very quickly, even with Covid slowing everything down. I would definitely recommend Strakers.
5/5
TrustpilotI was very impressed with your lettings…
I was very impressed with your lettings service, especially during lockdown and all three members of staff I had dealings with (and subsequently met in the Devizes office) were extremely helpfu.My only suggestion is that the very detailed 72 page inventory report should be sent to the landlord and not just held on file with you.This way he would be aware of any shortcomings in the property and take the appropriate remedial action, where necessary.This would ensure the incoming occupier starts their tenancy with the property in the very best possible condition. Having your photographs and my own, flagging up problems requiring the landlord's attention, are rather pointless if not passed on to him!!Apart from that improvement, a big thumbs up all round. Well done team.
5/5
TrustpilotWe have had a lot of dealings with the…
We have had a lot of dealings with the Malmesbury office over the years and have always been more than happy with how they have looked after us well beyond the call of duty . They always found time to deal with any problem no matter how big or small. Thank you to all the staff there. However I am not sure about their other offices.
1/5
TrustpilotDon't seem to understand their role.
I was a buyer. The property wasn't ready for sale (a total absence of supporting regulatory paperwork) despite being with the agent for 6 months. After my offer was accepted I was handed off to some middle person who tried to mislead me over the need for regulatory paperwork which is a protection for future buyers. She kept ringing me to tell me what I already knew from my online conveyancer and trying to get me to speed up the purchase when it was the sellers problem to provide the evidence. When I finally collected the key, the agent offered to provide further help if I needed any. I asked if she could contact the seller to ask if there were any further keys or literature for the appliances. She tried once but couldn't get through; I never heard from her again. What is an agent for if they don't advise and help a seller get the property ready for a speedy sale?
5/5
TrustpilotA tough sale handled brilliantly
With many hurdles thrown at us in the chain of our purchase we were so pleased with how we were looked after. Communication was excellent throughout with special thanks to George who was super.
5/5
TrustpilotAn Excellent Whole Team Approach
The team were helpful from initial interview to completion. The Valuation Manager gave us honest advice as to the value and selling of our property. We discussed our preferred photos for the sales particulars and our comments were taken into account. The staff gave us adequate notice when we had a prospective buyer to look around, so that we could make alternative arrangements.All the staff were pleasant and happy to discuss any issue or concern that we had. Once we had a buyer the Sales Progressor worked hard behind the scenes to ensure all aspects of the sale were covered.
5/5
TrustpilotEffective and professional at every stage
Having been stuck in the market with another agent for three months, we switched to Strakers - who found us a ready-to-go buyer within six days. Delighted though we were, this was far from the end of the deal as Strakers guided us through a long and fragile chain to completion, always keeping us well informed and making sure that other deals in the chain were kept moving. Thoroughly professional and effective at every stage, we recommend them without hesitation. We are now happy in our dream bungalow following a move which we doubt would have happened without them.
5/5
TrustpilotGuy and his team were very helpful…
Guy and his team were very helpful throughout the process of promoting the property through to the auction. They did a great job and the outcome was very satisfactory.
1/5
TrustpilotThey continually sent different people…
They continually sent different people to show prospective buyers around who gave wrong information, or didn't know the answers to questions. Also someone left our house wide open (back gate and door open - not even just unlocked).We ended up doing the viewings ourself and guess what - then the house sold.
5/5
TrustpilotFabulous team
Fabulous team - friendly, helpful and informed. Many thanks to George and Guy for beeping us find it new house.
5/5
TrustpilotEstate Agency and Property management
We have used Strakers to manage a property for us over 4 yrs. The team were excellent and found us an excellent tenant and managed everything as agreed from day 1. Great communication via email and phone. Wouldn't use anyone else in the Wiltshire area. We sold the property recently using Strakers as we had a long term relationship with them and we definitely made the right choice wrt marketing, fees, price of property. The team were always on hand, approachable and helpful. The really nice thing was that when the sale progressed with the legal team Strakers were involved but in a very pleasant and supportive way working as part of a team with us as the client and the conveyancers. Would use again if selling in Wilts
5/5
TrustpilotCharlie kept us very informed and was…
Charlie kept us very informed and was open and honest regarding matters on the sale
5/5
TrustpilotStrakers Auctioneer are very efficient
Strakers Auctioneer are very efficient, they are very organised. More than helpful with all the viewings, any additional information that needed was provided professionally. The online buying of the house on the day of auction went very smooth, thanks to all the staff at strakersHighly Recommended
5/5
TrustpilotThey were very efficient
They were very efficient. George Drew was an amazing go between once the sale had been agreed and completion - don't think we would have managed without her.
5/5
TrustpilotStrakers are great!
We have had a great experience with Strakers. Their knowledge of the local area and widespread location of their offices enabled them to find a buyer for us without having to market the property. The staff have been responsive, courteous and friendly. They have always followed up on any queries and acted fairly with all parties. We are really happy with our experience and would not hesitate to recommend Strakers to anyone. In fact, we have already recommended them to our friends!
5/5
TrustpilotStrakers Lettings
Strakers Lettings staff are very approachable and professional. Their systems are very efficient and provide ourselves, as landlords, with peace of mind as far as management of the property is concerned. They are happy to organise trusted tradesmen to visit the property when maintenance issues arise, but are equally happy for us to use our tradesmen if we would rather.It is very reassuring to know if the tenants need to ring their emergency number due to an unexpected problem having occurred, there is someone on hand to organise emergency repairs. They work very closely in partnership with ourselves for the best outcome for all parties, landlords, tenants and good level of maintenance of the property. Their services give us peace of mind.
3/5
TrustpilotStrakers Lettings
Initial service was great. Sadly that was undermined by a series of disappointing experiences with the service regarding outgoing tenants. On three occasions my property was deemed to have been left in a satisfactory condition but this was far from the case. I had to fight for retention of deposit money for cleaning etc (happy to provide details). This was extremely frustrating as the whole point of employing the services of an agent was to protect my property and spare myself aggravation. Not happy!Fast forward to recent months however and the arrival of Claire Edwards at the Devizes office. Hooray! Someone who really has their (eagle) eye on the ball, who is a stickler for standards, and who is unafraid to tackle tenants about issues. Faith redeemed. Despite my disappointments I have always found members of the Strakers organisation to be respectful, polite and friendly.
5/5
TrustpilotTotally Trustworthy Agents
We have used Strakers three times to date in both a selling and buying capacity and have been 100% pleased with their services each time.They are always totally professional and honest in every way, we have always had a great feeling of being able to leave everything to them. We always felt confident to trust them to carry out whatever was needed without us having to do much at all other than the legal basics. Every member of staff have been fully approachable and always easy to get in touch with should the need arise too which is something of a rarity these days.If I needed an estate agents service in that area again I would have no hesitation is using them or recommending them to friends and family.
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Tell us what you need and we'll put you in touch. Strakers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Malmesbury.
