5/5
TrustpilotAsked a question that required an…
Asked a question that required an answer on kitchen furniture issued over five years ago. Answer returned within five minutes. Very pleasant and couldn’t be more helpful.
Trusted Agent profile · Malmesbury
Newland Homes Ltd Malmesbury reviews
★★★★★
82 reviews across 2 platforms
White Poplars, Storey Mews, Malmesbury, SN16 0FH
Newland Homes Ltd's office in Malmesbury, at White Poplars, is rated 4.3 out of 5 across 82 reviews on two platforms, including 2 Google reviews rated 4.5.
Reviews
Every review we hold for the Malmesbury office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotnew property
very happy with my new property, newland homes have been great with sorting any problems that make have occurred. couldn’t be happier with the location and the storage available within the property.
1/5
TrustpilotAftercare sadly doesn't match the sales promise.
Newland Homes market themselves as a quality housebuilder emphasising their many industry awards and accolades. In truth, the sales experience, as you would expect, was exemplary and very supportive, particularly as we were selling and purchasing during the first corona virus lockdown.Equally, if purely basing the review on design and in most parts quality, a higher star rating would be given.Conversely, Newland Homes' aftercare is a huge let down. Initially, the site manager was fairly proactive in attending to our fairly lengthy 14 day snagging list. But as time passed, more chase up was required. For simple tasks such as repairs to downpipes, the excuse was that contractors were very busy. Ultimately, customers purchase from the developer and not their contractors.We had two attempts to repair a leaking ensuite shower and the sealant once again is splitting, whilst more and more faults are now becoming evident.The main issue we have had though is being left unable to heat our home properly over winter due to what seems to be a faulty front door. We have been unable to heat parts of our home above 12C over winter, and Newlands have stopped all 'non essential' aftersales work during the current lockdown. I can accept them suspending work on all minor snags, but their aftersales manager does not deem a freezing cold home in the middle of winter essential works. We effectively may as well have had the front door ajar when temperatures plummeted to -5. If they had any care for customers, or for their obligations under the new home warranty, they could have easily arranged a contact free visit, ensuring nobody was put at risk from covid.It would be commendable that the company wish to protect contractors and customers from covid by stopping aftersales remedial work, but they are continuing to build new houses with sometimes large groups of contractors touring the site, with no regard for social distancing, whilst also showing potential new buyers around properties. I was advised by their aftersales team that 'this is to keep the construction industry going'. No such regard is shown to their existing customers however. Friends who have purchased with large developers recently, have not had this problem with all their snagging items being actioned in a covid secure manner.My advice to anyone planning a purchase with Newland Homes would be to have an independent snagging company into the property before you exchange contracts and have the aftersales team set timeframes for the items to be rectified.
5/5
TrustpilotWe have had a great experience with…
We have had a great experience with Newland. Lesley and Bev in the sales team were extremely helpful and thorough and Chris and Jane have been great site managers. We have had a really positive experience with Newland Homes.
1/5
TrustpilotUnfortunately the roof is leaking on…
Unfortunately the roof is leaking on the communal stairway of our apartment block. Newland homes was informed of this in 2022 , still not resolved. Walls mouldy paint work ruined and a possible fire risk due to electrics. Carpets are sodden with waterPump house Bedminster down
1/5
TrustpilotPoor developer
Poor developer. House issues 2 disconnected drains, new boiler needed after 2 years, guttering amended as running uphill. Windows poor and falling apart already. Damaged trees that needed to come down as dangerous. Leaking shower various times. Water pressure too high, had to replace taps, took a month. The list goes on. Still arguing with them.
4/5
GoogleExcellent service from all the staff from sales, builders and after sales care.
5/5
GoogleGood quality houses and quiet area...
1/5
TrustpilotDo not buy from these cowboys
Absolute cowboys, couldn’t put the roof above the kitchen on straight came out to repair it completely bodged it agreed it’s not right but now can’t be assed to fix it. Just had issue after issue. Complete shambles. Do not buy from them
5/5
TrustpilotVery helpful staff
Rating only, no written review.
Agent replied · 23 September 2025
Hi Mrs Harvey Thank you for your lovely feedback. Rachel
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
