Newland Homes Ltd Malmesbury reviews

★★★★★ 5/5

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Everyone was incredibly welcoming to us...

Everyone was incredibly welcoming to us. I took a small group of students from the local school as part of a careers day and the team really made a huge effort. We had a talk all about careers within home building; from planning to construction, to sales and marketing. We got to see the show home and the questions students had were all answered and considered. I was really impressed by the whole delivery and execution of the afternoon.

A · 28 November 2025

★★★★★ 5/5

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The experience was exhausting but…

The experience was exhausting but lovely. Loved the way they handled everything from the start of the process to the end until we moved in. Great team work shown and would recomend anyone who wants to own a house.

Memory · 18 September 2026

★★★★★ 5/5

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Caz and Evelyn were very helpful from…

Caz and Evelyn were very helpful from the first viewing until we moved in at Worton. We are delighted with the quality of our new house and all the energy saving features.

COLIN · 14 October 2025

★★★★★ 5/5

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Buy a Newlands Home you won’t regret it!

We recently purchased a home at Kempsters Reach and I can honestly say, out of all the new homes I’ve ever purchased, the standard of customer care and diligence has been outstanding! Cas and Evelyn are a credit to Newlands Homes and as we’ve discovered since we moved into our beautiful new home, so too are all the staff and team at Newlands! The house itself is of an exceptional build quality with minimal snags. The buying process was also first class with no pressure whatsoever. In fact, quite the opposite, plenty of support throughout the lengthy five months it took for our chain of 6 to finally complete. Newlands definitely seem to have prioritised customer care and satisfaction from start and this is reflected through their exceptional team. I am so grateful that we purchased through Newlands who helped us achieve our dream home in a beautiful location. Keep up the exceptional work Newlands! I wish all house builders were as good and caring as you are 😊

Whyte · 30 September 2025

★★★★★ 4/5

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Recommendation

Holly, Bev and Ron have been fantastic - whenever we have needed something, they have always been on hand to help for a smooth process. Thank you very much!!

Izzy · 20 September 2026

★★★★★ 5/5

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Caz and Evelyn were absolutely…

Caz and Evelyn were absolutely fantastic during the whole process. Could not speak more highly of them.

Andrew · 23 December 2025

★★★★★ 5/5

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Lovely Aftersales team

The customer care team / aftersales have just been really helpful, getting back to me the same day on a couple of queries I had and providing the documentation I needed urgently. Thank you so much.

SR · 9 July 2026

★★★★★ 1/5

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Working in possible contravention of…

Working in possible contravention of planning? Demolition work is producing VERY heavy vibration, currently only around fifteen metres away from active badger setts. Have spoken to the company regarding the general vibration problem, but it would seem to be using delaying tactics as no response or change in approach to the work has been noticed.

Colin · 29 January 2026

★★★★★ 5/5

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Newland Homes provided a wonderful experience for tomorrow's construction industry workers.

Newland Homes provided a wonderful experience for our students at SWR. Showcasing to them all of the careers linked to the construction industry and their sustainability for the future. Opportunities like this are rare for young people - and they take some organisation. Newland Homes went above and beyond in what they offered, and for that we are extremely grateful.

Tanith · 26 November 2025

★★★★★ 5/5

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Excellent Customer Service Team

Dealing with the snags of a new build house is always frustrating but the Customer Service team of Newland Homes have sorted out our issues promptly and efficiently. I would particularly praise Jan who has been our indefatigable contact for two years and has diligently resolved all of our snags in her inimitable calm and unflappable way.

Andrew · 23 December 2025

★★★★★ 5/5

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Definitely wouldn’t hesitate to buy from Newland again!

Three years in and we still love our house. I was feeling a bit sceptical about buying a new build after hearing things from friends about other developers, but our house has exceeded expectations! Any issues we had were sorted out swiftly and they added some lovely touches to make it extra special as we moved in around Christmas. Laura and Rachel were great from start to finish, happy to answer any questions or point us in the right direction. Nothing was ever too much trouble. If and when we do move on, if the house was in the right area I would not hesitate to buy another home from Newlands!

Brittany · 20 August 2024

★★★★★ 5/5

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Beautifully Designed Home and Devlopment…

Pear Tree Close, CheltenhamOur experience with Newland Homes from the moment we stepped into their Sales Office was excellent. Bev and Lesley expertly helped us through the buying process.We are very much impressed with the design of our house, particularly the Sun Room and the Open Plan Living Space, and appreciate the attention to detail especially the high-quality kitchen appliances and the electric garage door.While there were a few minor snagging issues, they have all been dealt with by the Newlands on site Team, led led by Chris and Jane. We look forward to many years in our new home and the surrounding area.

Phillip · 19 August 2024

★★★★★ 5/5

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Impressive homes and sales person

Caz (Carole) was extremely pleasant and welcoming and very knowledgeable. We were very impressed with the standard of finish on the show house and all of the zero carbon features. We have Newland Homes at top of our builder list currently and appreciate the time that Caz took with us and her relaxed manner - positive but not hard sell! Thank you Caz!!

Pam · 2 April 2025

★★★★★ 5/5

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Great design and high quality specification.

We moved from Bath to Cheltenham which was an emotionally difficult move, but from the moment we met Bev and Lesley they made us feel at ease. The house design and specification was so much better than our previous new build, that it felt like a home we could instantly connect with. We needed to move quickly as our buyer couldn’t wait, but Newland stepped up and made sure it happened within 4 weeks.As with all man made products and technology, there are a few items being addressed, but the site manager Jane is straight on it and always in a friendly manner and with a smile. The sustainability, high quality fixtures and fittings, the love and care Newland have put in, we couldn’t be happier with our new home.

Fran · 15 July 2024

★★★★★ 5/5

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1000/10 for Newland Homes

Newland homes have been amazing from start to finish. As first time buyers, we weren’t a 100% sure on the buying process but Caz and Evelyn put us as ease and were there with us every step of the way. We had a couple of issues and we very nearly had to pull out, but they stopped at nothing to make sure we got our dream place. Even after we moved in, the care team were amazing! We had a few small snags in our apartment and they were resolved instantly by Rhys and his team. Even when we thought we were bombarding him, he was very patient and nothing was too much trouble. We’ve already said we will be purchasing our next home through Newland Homes.

Laura · 28 May 2024

★★★★★ 5/5

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Speedy reply

Rachel at Newland Homes found out the info I needed very quickly .

Tony · 25 September 2026

★★★★★ 5/5

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Good Aftersales team

Unfortunately we bought a property which experienced more than it’s fair share of problems but through it all the Aftersales team - Matt, Jan and Jess did a very good job. They chased subcontractors numerous times and made the repair schedule as stress-free as possible. Thank you all

Christine · 26 November 2025

★★★★★ 2/5

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Be prepared to be fobbed off

Ok, the home is nice. BUT PLEASE READ THE FOLLOWING SO YOU KNOW WHAT YOU ARE FACING.Aftersales service: why are they SO poor and frankly it continues to be a battle three years later.Garage developed large shallow pool so we had to move everything to edges - they said tough and to be expected! Even though the ground works team had told site manager that the design was wrong. Took months to get them to grind out some concrete - a bodge job and not crafted at all.Any complaints were dealt with a default message of its all fine and built to spec therefore not an issue or with a weird email to do with raising a job - no actual explanation.Windows: most of the windows dropped so the catches didn't work. We had multiple visits to bodge these back together.Oh and we had the bi-fold doors taken out and a new frame put in as it was cracked.Flat roof badly constructed. After many inspections by various companies (all of whom agreed it was the wrong roofing system) they then reassurred us we wouldn't have to pay - how lovely but I wasn't intending to pay anyway so moving on .... Took a YEAR for them to fix while they sorted out who was going to pay for it. Misleading emails said they were finalising plans 6 months before they actually did - felt fobbed off.WORST BIT: 3 years and now they turn round and say they are taking a huge chunk of the communal area back as they need for offset on another development. Turned out they had never given ownership to the homeowners. Even though they claimed to be instructing their solicitors to hand over TWO years ago. They are allowed to do this - its just they hadn't told us until we asking questions ..... Landscaping: minimal level of input, earth dumped and then left with mud and weeds for months and months, trees failing due to lack of any care at all. Planting is certainly not as per the plans shown to us and to the council planning to get their precious permissions so as they are required to comply we are now chasing this. As its the law. Guess its a good thing they still own the land.If I could invoice for all the time spent chasing and for the aggrevation of being told we're wrong, and being ...er...misled (?) I would be as rich as they are. Conscientious - really?Poor design on kitchen with the island too close to wall so we never use that side of the kitchen - something we're tolerating as we have other niggles to chase.

Clare · 27 January 2024

★★★★★ 5/5

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Very happy homeowners

I don't know if there's been new management since the negative reviews, but we've had the most amazing experience with Newland Homes. We absolutely love our new home on the Heron Rise development and are really happy with the build quality. I had an issue with one of the plugs and the guys came round the next day to fix it. While they were round, they even asked if there was anything else they could do and were a huge help in helping us to shift some furniture to various rooms! Special shout out to Evelyn at the Sales Office who has made us feel so welcome and has gone out of her way to make sure we have everything we need to get properly settled. Would highly recommend.

Lucy · 9 November 2023

★★★★★ 5/5

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The on-site team! From enquiry to moving in & beyondond!

The on-site staff! Particularly Sales team (Lesley & Jayne) and Site Manager (Mark).

David · 27 May 2025

★★★★★ 5/5

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Great quality homes with superb after care

We’ve owned a couple of new build properties now and are over the moon with Newland homes.Build quality is great and the fixtures and fittings are all really good quality. The main thing for us though has been how good the after care has been. The builder of our last home couldn’t care less about us after we’d moved in and it was a battle to get anything fixed. Newland have been the polar opposite. Always on hand, helpful and friendly. Couldn’t recommend them highly enough.Also wanted to mention their sales teams. Never pushy, and helped us with our move no end. So a huge shout out to Bev for being so wonderful.

Aaron · 25 October 2023

★★★★★ 5/5

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Love my Zero Carbon Home 🏡

Love my Zero Carbon Home 🏡 We moved into our beautiful Newland Home in 2022, we wanted a bigger home and were interested in a zero carbon home. We felt like we wanted to make a positive change to the climate change and with the solar panels and the air source heat pump we can. The quality of our home and the customer service we have received is 2nd to none. Bev & Lesley were so knowledgeable, friendly and there for us every step of the way. And when we moved in the site manager went out of his way to help and the customer care team sorted our few snags quickly to our satisfaction. We have wonderful neighbours and we have a lovely community. Thank you Newland Homes!

JL · 24 October 2023

★★★★★ 5/5

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Tetbury Men's Sheds asked for help

Tetbury Men's Sheds asked for help with insulation for their extension and Newland Homes came and measured up and delivered the insulation to site. A very generous gift that the men were extremely grateful for.

Mrs · 22 January 2026

★★★★★ 5/5

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We visited ‘The Limes’ in Tetbury and…

We visited ‘The Limes’ in Tetbury and were really impressed with the marketing side of Newland Homes. It really makes a positive impact when choosing which developers to view with and is crucial to getting people through the doors.

Harlie · 16 December 2025