Trusted Agent profile · Malmesbury
★★★★★
82 reviews across 2 platforms
White Poplars, Storey Mews, Malmesbury, SN16 0FH
Newland Homes Ltd's office in Malmesbury, at White Poplars, is rated 4.3 out of 5 across 82 reviews on two platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Malmesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are in the process of buying
We are in the process of buying a Newlands home. The staff have been extremely helpful, honest and supportive during this time. The house designs are well thought out and very practical, and bang up to date with the latest technology.
Hi Keith, Thank you for leaving a great review! We're glad to hear you're having a positive journey with us. Many thanks, Rachel
1/5
TrustpilotDisappointed
Definitely agree with other reviews on here, they are a bunch of cow boys trying to label themselves as a housing development with high standards and quality homes. They have no true experience with home and landscape building as the site at Redwing Gate is appalling. There is a huge ditch ( A soak away they called it) filled with rain water, definitely a concerns for flooding. Also it is not safe for young kids. A pond filled with water and sinking sand 1 foot away from the house. I will be contacting environmental health on this issue as this was highlighted numerous times, and Watch dog as this is unacceptable. If anything was to happen to my kid they will be liable and I will make sure they are.
2/5
TrustpilotA bit of a mixed experience
A bit of a mixed experience with Newland Homes. From the sales side it was great. We dealt with Laura who was based in the show home at the Prestbury road site. The sale went through so quickly and Laura was quick to respond to any of our queries.On the day of getting the keys we were delighted to see our new house and it looked amazing. We planned to move in the next day. However, we were told it wasn’t possible until later in the afternoon as they we laying the road. And we had booked removal people so that was frustrating. Newland did give us the money for our removal people and we found someone luckily to move us in the afternoon.So, we paid for ‘Home Snags’ to do a full survey on our house. In which they found 160 snags!!!We expected quite a few and so we ignored some of the minor snags. The main thing that stood out was that the house wasn’t level. All of the rooms on the 1st and 2nd floor were not level and out of spec. We spoke to Newland about it and they said they cant really do anything about it. I spoke to Home Snags about it, and they said it is likely the floors will start to make noises over time (which they have after 6months!).When the snags were being done, some people were good and got the job done, one company always looked for a way out of doing the work and making up excuses. One snag was an issue with the hot water cycling hot and cold. The guy wanted to just replace the shower, but I explained to him how showers work and explained it’s the boiler that’s at fault. It just felt like they didn’t know what they were doing.The first month or so was good in terms of getting snags fixed as the project manager Heidi was on site and chased everything through. It then got the point where she was moving onto her next site, and that’s when it went downhill.We were handed over to the Aftersales team, and in the last few months it’s been very poor. They just send an email to the company who is meant to make the fix then move on. We have been chasing for months to try and get the last few snags done. So, after being here for 6 months we are still chasing to get the final snags done. We’ve had slots above our bathroom window since the day we moved in, as they didn’t fit a vent. So the bathroom as always cold. Even asked if they could just send the vent and I would fit it, but still no fix yet!!For our final 6 month snag check, we explained that 1 fence post is loose, which they have refused to do.Overall it has been quite mixed experience. I do love the house but when I look in detail at the home I can see many issues and how some very poor work that’s been done. Luckily I like doing DIY and I’m happy to fix their mistakes myself if I have to. I probably would buy a new build again, but not sure if it would be from Newland.
5/5
TrustpilotAbsolute delight to meet Holly
Absolute delight to meet Holly, who was very knowledgeable about the development. Really good end to end experience with a relaxed but professional manner.
Thank you so much for the review, we have passed your comments onto Holly. Kind regards, Marcus
5/5
TrustpilotBev & Jayne have been exceptionally…
Bev & Jayne have been exceptionally professional throughout. Their attention to detail has been amazing. They have always answered all our questions and got back to us with anything they couldn't answer straight away.
Hi Suzi, Thanks for leaving a great review! We'll be sure to send your lovely comments to Bev & Jayne. Rachel
5/5
TrustpilotA great viewing experience - go take a look!
We went to look at a Newland home this weekend. We think they are the homes of the future, as they have all the equipment you need for a net-zero energy home - air source heat pumps, electric vehicle chargers, and solar panels. Not only does all that save you money, but it will also save around 3-4 tonnes from your carbon footprint. With an electric car you will be emitting zero, by charging the car through your solar panels. Your energy consumption will be close to net zero, and if you use a renewable energy supplier like Octopus or Ecotricity, your energy emissions will be zero. With allotments on the site you can eat locally and sustainably as well. But not only are the homes brilliantly sustainable, but when we went there Bev spent ages with us listening to what we wanted and thinking about which was the best house for us. Fantastic client service.
5/5
TrustpilotGood communication
Good communication, seamless move, good customer aftercare.
Hi Gaynor, Thank you for leaving a review. It's great to hear you've had a positive experience with us. Many thanks, Rachel
5/5
TrustpilotSite team
Bev, Holly, Ron and Chris are very helpful and lovely people to deal with. Great site team
Hi Dean, Thank you for leaving a great review, I'll pass your lovely words to the team! Many thanks, Rachel
5/5
TrustpilotHolly one of the sales team
Holly one of the sales team, was brilliant, we explained what we wanted, and she said she knew exactly what she had for us!
Hi Bev, Thank you for leaving such a glowing review, I'll be sure to pass your lovely comments onto Holly and the team. Many thanks, Rachel
5/5
TrustpilotGreat company
Great experience with this team
Hi Alan, Thank you for leaving a great review! Many thanks, Rachel
5/5
Trustpilotthey were very friendly helpful and …michael sandra
they were very friendly helpful and new all i wanted to know about the site
Hi Michael, Thank you for taking the time to leave such a lovely review. Many thanks, Rachel
4/5
TrustpilotCarbon Zero Bungalow
New build bungalows are a rare commodity so we were really pleased to be able to secure one.The property is well built and, as with most Newland Home developments, on a relatively small development site with less than 30 houses creating a nice community feel. Newland Homes worked really hard to align completion date with the sale of our previous property which was appreciated.The eco credentials : air source heat pump, solar panels, batteries and underfloor heating were very important features and we are thrilled with these aspects.Really pleased with the quality of fixtures ( NEFF appliances, wardrobes, doors and windows ), especially the beautiful Amtico flooring. Niggles .. the fridge is so so small, distinct lack of drawer space in the kitchen and under sink storage in the bathrooms… hopefully Newland will rectify in future build developments.As with all newbuild projects, there is snagging to be done but we have been very pleased with the speed in which this has been managed.
5/5
TrustpilotWe loved the development at court de…
We loved the development at court de wyck the minute we drove in and our experience all the way through the purchase has been friendly and professional
Hi Lorraine, Thank you for taking the time to leave such a lovely review. Rachel
2/5
TrustpilotReviews seem to be extremely positive… but goodness only knows why!
Reviews seem to be extremely positive about the purchase process and extremely negative about the actual product, the houses themselves.This is a review of the actual product, the houses themselves at the Mendip Gate Development in Churchill, North Somerset.The design and appearance of the houses is good, but Newland Homes seem to have struggled with building them.Defects on the site have included innumerable plumbing leaks, collapsing walls, incorrectly inserted lintels, rainwater gutters running the wrong way, incorrect wiring, cracking garage floors, leaking front and back doors, incorrectly specified windows, flash flooding of gardens, mismatched tiles, bricks and pointing.If the product Newland Homes was selling was a car, they wouldn’t sell any.Now I appreciate this has to be balanced against the fact that most new build houses from volume house builders are of very poor quality and construction. Newland Homes are not unique in putting profit before quality.
5/5
TrustpilotWe’re very pleased with our Newland…
We’re very pleased with our Newland Home, we found the sales and site team really helpful throughout. We have a ‘Tetbury’ house and the sun lounge is lovely; it’s nice to have that open-plan space and to be able look out onto the garden.The finishes are much better quality than other new builds we looked at and any snagging issues were sorted quickly by the aftersales team.
5/5
TrustpilotI'm so pleased we purchased our Newland home
We purchased our Newland home and could not be happier! When purchasing our home we felt really looked after by our Sales Consultant's throughout our journey. They looked after us every step of the way, and answered any worries or queries. As first time buyers the process can be incredibly daunting but we were guided through every step and it was made as stress-free and enjoyable as possible. They really went above and beyond to ensure we were happy, and even checked in on us after we moved in to check we were settling in ok.The house is beautifully built and is perfect for us. All of the lighting and extras are done to a high standard, all our guests always comment on it! We were so impressed with the quality and finish of our home. The specification was far superior to other developers. We would recommend Newland Homes to anyone and would certainly consider purchasing a Newland home again.We're so glad we went for a Newland home, we couldn't imagine having any other home!
1/5
TrustpilotPoor Aftercare and Lack of Support from Newland Homes
I would strongly advise anyone considering buying from Newland Homes to think twice. While the development itself initially appeared attractive, the real disappointment came when we faced a post-development issue.
1/5
TrustpilotYou have to wait over a year for snags
You have to wait over a year for snags. We’ve been in the property a year at the end of this month and we still have snags we reported almost a year ago not complete. They’re pretty significant (rendering, gaps in windows etc) we had bricks and mortar missing in our garage, the rendering missing and none of windows had any mastic on the outside. We’ve had 3 leaks. 2 we’ve had to sort ourselves. The flush sometimes works, depends what day it is.l. The staff are rude and you can go weeks and months without hearing back after you’ve reported the snag or defects. Have contractors turn up at your property and even in your property (front and back garden) without any notice or even telling you. As a gesture of goodwill for all the time we took off work waiting around for contractors when we had booked them in the company have offered us £500 but guess what, you don’t receive that ‘gesture of goodwill’ until the snags/defects are completed by their contractor. We currently have suspected mould/damp and are still waiting for a contractor to contact us. The showhome and dream they ‘sell’ you is ruined by the rush job and you are simply not a customer and not important as soon as you hand over your money. The stress and upset isn’t worth it. I’ve had new builds before and NH’s have a lot to learn, a major being their aftersales.
4/5
TrustpilotA good overall experience
The viewings, buying, snagging and the solutions have all been great. 4 stars because we are still living on a building site whilst the houses in our road are being completed. We are still waiting for some snagging to be finished but everyone has been great and very considerate.
5/5
TrustpilotEasy & well informed process
Moving into the new build home was made simple with Newland. Everything from choices of flooring/cabinets/tiles, to arranging days to have a viewing of the building in progress, up to the moving in day itself. Especially moving in just before Christmas!
5/5
TrustpilotHappy bunny!
So pleased with my new house! From when I first enquired about buying through to the purchase, snagging, and now after sales customer care, I can't fault them. The staff I have dealt with have been incredibly friendly, knowledgeable and helpful. I wouldn't hesitate to recommend Newland Homes.
1/5
TrustpilotDon’t botherHaven’t bought from them and…
Haven’t bought a home from them and won’t be. We wanted to view a house that was in the process of being built , spoke several times to Charlotte at the Claverham site . She told us we needed the site manager to show us around as it was a grade 2 listed building. We asked if we could view it ASAP as we have sold and are under pressure to find something. She informed us on the Tuesday that the earliest that the site manager could view with anyone would be Friday so we booked an appointment for 11am on the Friday.On Thursday afternoon we were left a voicemail by Charlotte to say that she would have to cancel our appointment as someone came in on that day and reserved it !!She even had the cheek to ask if we would be interested in any other properties they have for sale!!What a way to ran a business.
5/5
TrustpilotA great company to deal with
A great company to deal with, super helpful people, and extremely solid houses with top quality fixtures and fittings. Also really environmentally friendly and sustainable. A hugely positive experience so far!!!
5/5
TrustpilotPositive experience
We purchased our first home through Newland on the Heron Rise development. The sales team were amazing and any snags have the dealt with extremely quickly, the home has been built to a high quality & the finish amazing. The team couldn’t be more help if they tried.Caz & Evelyn are a credit.
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