Every review we hold for the Maldon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMaldon lettings Ltd is a brand that delivers a house to you within your budget, expectation and comfort. The staff are highly trained, soft spoken, calm and very respectful. I had really horrible experience with many letting agents but had hope immediately I contacted Maldon lettings. In less than a day I got a house and the entire process till move-in was practically few weeks.
I will use this opportunity to apprectae two of their staff (Alison and Ashley).These ladies are smart, supportive, never offended and selfless. They made the process with them calm, fast, stressless and treated us with dignity. I personally will always search for a house with them again and again.
Lastly, if you are reading this review, do not search anywhere else for a house around Maldon: Maldon Lettings will do the magic. You can thank me later for this info.
Idris · 9 October 2022
Agent replied · 6 July 2023
Thank you Idris. We hope you and your family will be very happy in your new home.
★★★★★ 5/5
FacebookImpeccable customer service through and through from Ryan and the team, always understanding when circumstances change, for example inspection dates and property maintenance (which is always done to a very high standard to ensure myself and my partner are happy and safe within the property)
It is lovely and reassuring that with my partner and I in our first year of renting as a young couple that Maldon lettings are outstandingly professional and understanding. Highly recommend if you’re looking for somewhere to rent, stress and hassle free!
5 Stars
Harley · 15 August 2018
★★★★★ 2/5
GoogleTook on my Flat management from a previous agent who went bust - so gratefull with nice people but
- Computer system is not great- leaves client to do majority of work unlike others
- Be very aware work is over charged by 'local' suppliers, if in a bind , they charge a premium 10-15% on 2nd time,
which is when I left due to bad service
- my best Tenant, was a soon to be convicted fraudster waiting to go to trial, who'd have cost me a fortune in workmen requests & £150 a throw , if family hadn't gone instead 'putting back a kickboard' etc.
Another owner in the building knew him & warned me, Maldon letting zip. Balance of trust was lost.
To Leave - if on an 'old type' contract
==> Be aware you pay them upto 6 months rent for doing nothing
==> God forbid you sell (i didn't) they try to grab 1% of the value
'its in the contract'
==> be carefull ref deposits & proposed people for rent
my advice go elesewhere or negociate well whats in your contract.
Timothy · 10 August 2022
Agent replied · 6 July 2023
It is disappointing that you have decided to leave us a review 3 years after mutually parting company. We take your accusations very seriously as they are untrue, defamatory, and highly slanderous. I really dislike dealing with this in a public manner, however I feel I need to address them due to the seriousness of them and being categorically untrue.
In reply to your points.
- Our computer system is one of the leading property management systems and is very comprehensive. I think you are referring to your request for us to provide accounts for your tax return. Of course, we can do this, however you did not want to pay the small charge for this, which is charged due to the additional work involved and the cost in place for us to have the ability to do this.
- The ‘contractor and works’ you refer to is your boiler needing to be replaced, which unfortunately went wrong on 28/12/18. In no way are you obligated (as you are aware) to use contractors suggested by us and it can be very hard to get hold of numerous contractors to replace boilers or give quotes over the Christmas period. You also had an elderly tenant who couldn’t be left without heat and therefore there was not much turnaround time. You used to use your father before he retired as he was a plumber, and this sometimes led to issues with you feeling that the quote was higher than expected. In our experience that contractor is highly recommended in the area and not known for overcharging. This is of course as you say why you decided to discontinue our services, contractors charges however are beyond our control. If we ever felt a contractor was overpricing, we always talk to them and also obtain other quotes where possible. Of course, your father was able to attend to any small matter which would save you the cost, however contractors can not carry out works for free or non-profit.
- ‘Your best tenant’, we only introduced 2 tenants between 2010-2019, one of which you continued with when we parted ways, that one in commenced 2012, the first tenant you refer to (2010 to 2012) was convicted after the tenancy ended. His convictions never caused any issue to the tenancy at all. I am not sure how we would be aware of someone being convicted prior to it happening? I am sure someone in the building would have come to know before us as maybe the police visited.
To Leave
We categorically do not charge 6 months rent to terminate your contract.
We do not make a charge to you if you sell your property although if you sell to a party, we introduce i.e. your tenant we charge 1% to run the sale as any other agent would.
Not sure what you are suggesting about deposits and proposed people. There is NO benefit to us not doing our job properly. We are highly regulated and reference every tenant and register their deposits in line with legal regulation and always have.
As you state all things are detailed in our contract and quite normal for letting agents, we are completely transparent and charge in a similar way to other agents.
We are very happy for customers to give feedback on their experience of our service and happy to take on board any areas that we can improve. However, this review is totally nonfactual and could be highly damaging.
★★★★★ 5/5
FacebookMassive thanks to Ryan and Lee - thanks for an amazing year and helping us out when we needed it the most! X
Adele · 7 January 2025
★★★★★ 5/5
GoogleDelighted with the service provided by Alison and the team at Maldon Lettings; fast and efficient from enquiring about the house, to signing the tenancy and collecting our keys. Cannot rate this highly enough.
Paula · 6 July 2021
Agent replied · 6 July 2023
Paula we are so happy to read your lovely review and look forward to being of assistance to you in your ongoing tenancy.
★★★★★ 5/5
GoogleMaldon Lettings have been a pleasure to work with. Claire and the team are extremely professional and knowledgeable about all aspects of renting for landlords and tenants alike. Highly recommend.
Carly · 6 July 2021
Agent replied · 6 July 2023
Thank you Carly we really appreciate your feedback 😊 …
★★★★★ 5/5
GoogleA totally brilliant service from start to finish.Alison was very helpful answering all our questions and made to whole process of moving house very stress free and easy.
Rob · 6 July 2021
Agent replied · 6 July 2023
Thank you Rob for taking the time to leave this lovely review and your feedback.
★★★★★ 5/5
GoogleI appointed Maldon Lettings in 2009 at a very competitive rate to manage the tenancy of a single Flat in central Maldon very near their offices. They have reliably and regularly inspected the condition of the flat and reported back in detail, plus collected and passed on rent received without delay or failure. Securing new tenants and reletting has been carried out quickly and efficiently. Essential safety checks are organised without fuss, plus competitive quotations organised for any major repair or redecorations. Generally they have taken the strain out of property letting, and I would readily recommend them to others in a similar circumstance as myself.
Mike · 6 July 2020
Agent replied · 6 July 2023
Thank you Mike for your very thorough review of our services and highlighting the key aspects that we offer. We really appreciate your long term business.
★★★★★ 5/5
FacebookJust sold the old house in Maldon after 20 years, the last 4 we rented it in out through Maldon Lettings. The team there have been great from start to finish. Good advice from the start and always keeping us up to date with things via email or a phone call. They've looked after the place for us and have organised and dealt with any checks and maintenance needing doing. Would recommend them any time and great to support a local business.
Russell · 11 December 2019
Agent replied · 30 July 2023
What a lovely review Russell, thank you so much. We are pleased to hear that the sale has all gone through smoothly and so quickly too. Thank you again and for your very valued business over the years.
★★★★★ 5/5
GoogleMaldon Lettings makes the process of moving and finding your home quite easy and smooth. Definitely recommend them ♥️
Zainab · 14 March 2026
★★★★★ 5/5
GoogleHaving used Maldon Lettings previously I went to them once I knew I was having to move . As before their service , knowledge and helpfulness was fantastic . I'm really pleased I have decided to use Maldon Lettings again
John · 28 June 2024
Agent replied · 27 August 2024
Thank you John we’re really happy to have helped you.
★★★★★ 2/5
GoogleA really unprofessional company who gave no interest in looking after my property and then when questioned lied to me about sending me relevant letters which I never received.
When they did their inspections something I paid a good price for they wore rose tinted glasses so much so they did not notice a whole row of very mature bushes and shrubs had been dug up and disposed of !!! One min you can’t see the back fence and now it’s totally visible how do you not notice that !!!!
They also tried to insult me by saying all this damage and filth was carried out in the last 2 months of their tenancy as she believes they lost interest, looking at all these photos this amount of filth has been there for many many months they must think I’m stupid.
Yes I did get the deposit back but sadly it does not cover the damage caused by my tenants that this company failed to notice.
Then they have the audacity to tell me if I had given them the 10 days to sort out the property after the end of the tenancy it would have been ok !!!! I have numerous photos of filth, damage, broken cooker and 2 of the 3 toilets plus the missing shrubs, a garage half full of the tenants rubbish and they could have sorted all of this in 10 days !!!!!
Thankfully I have now contacted the TPO and they are going to look into my complaint.
I am not going to let them just put my complaint under the carpet.
This agency took over my original letting agency if only I had read Maldon Letting’s review page I would definitely not have let them manage my property. Thankfully my husbands flat was rented out with Curtis o Boyle and he had no problems whatsoever.
Please do not use this unprofessional agency if you value your property.
Doreen · 7 July 2019
Agent replied · 6 July 2023
The tenant had been in situ of the property 13 years and was originally introduced by another agent who compiled an inventory without photos. Unfortunately, this meant we had no access to photos at the commencement of the tenancy, prior to taking over the management nearly 3 years later.
As renewals had already taken place and no communication given otherwise, we had no reason to believe that any problems had previously been raised regarding the way in which the tenancy was being conducted. When we carry out mid tenancy inspections, we cannot compare the property against each inventory (this is stated in our agreement). I have personally taken the time to look over every inspection (which is recorded by the software that we use and we cannot manipulate this). Reading each report, I can see that we have been very thorough in our reporting and in some cases have reported repeatedly the same things to you. Several of our reports highlighted that the tenants have a lot of stuff. We cannot move furniture or personal items or look inside kitchen cupboards during these inspections as we do have to allow the tenant quite enjoyment of the property and it would not be reasonable to do so.
Our last inspection was carried out on 23rd December 2018 which was prior to them receiving notice and 3 months prior to them vacating on 28th March 2019. When the tenant was given notice, they voiced how devastated they were as they had been in the property for a long time, thus we do feel that the tenant lost heart with the cleanliness as they were not expecting to leave. The tenant had also suffered a close family bereavement and whilst none of these explanations are meant to be excuses, we were determining the contributing factors and offering you an explanation as to why the property had deteriorated in terms of cleanliness. The property was also very tired, and this was also noted within our continual reports, as the property had not been decorated at all during the 13 year tenancy.
Once the tenants vacated, we were not given the opportunity to finalise the end of term procedure. We do believe had we been able to carry out this process many of the issues would have been rectified without your knowledge, minimising upset you have suffered and then compensated by the deposit. We completely understand that no landlord wants to see their property in a dirty condition. But unfortunately, and realistically when renting a property, especially for a long period of time to the same tenants, it does happen, and this is what a dilapidation deposit is for. Also, when families have been in a property for a long period of time, they do accumulate a lot of things.
We did negotiate the entire substantial deposit on your behalf and I understand your husband’s company carried out the majority of the work that was necessary and you were compensated for some works that were not carried out.
We have not heard from the TPO but we are pleased that, at our suggestion, you have contacted them. We would never wish to sweep any complaint under the carpet, but we have not received a formal complaint from you. Additionally, we have encouraged you to communicate with us, but our hands were tied as you wouldn’t let us deal with this situation in the normal way. I have tried to keep my response brief and not elaborate too much on the facts, as this is not the way we would want to communicate with you. We feel that this way of venting disappointment and upset rarely leads to a satisfactory conclusion. However, you stated immediately you was going to use social media rather than follow a reasonable process. Once again our hand are tied.
We hope the property has now sold per your wishes.
★★★★★ 5/5
GoogleMaldon lettings specialise in the rental market and there is a clear depth of knowledge amongst the staff that have worked there for many years. I have always found them to be approachable and professional, whilst making you feel at ease and that nothing is too much trouble. The best thing is that they take the stresses and worries away of being a landlord, so that you can get on with other things in your life.
Hilary · 6 July 2020
Agent replied · 6 July 2023
Thank you Hilary for your kind review.
★★★★★ 1/5
GoogleYou will regret it from day 1 I guarantee it. The property was full of mould on move in day, they sent someone out a week later to clean it. The radiators didn't work. The bathroom was leaking. The toilet wasn't sealed in and had been hidden with a rug. The inventory missed almost everything and was clearly from years prior as the photos had the wrong colour carpet in them. I could go on. I did to them in a 28 page revised inventory I sent back. Absolute shockers.
Dean · 7 July 2018
Agent replied · 6 July 2023
Thank you Dean for your review, however we have never rented a property to you. Maybe you have the wrong agent?
★★★★★ 5/5
GoogleA lovely little business, I noticed a few negative reviews listed and felt that just seemed super unfair. I have dealt with 3 of the 4 people that work there and they are all really nice, they made moving super easy and are probably the nicest letting agents I've used and I've been renting for over 15 years now. Very professional and recommend highly.
L- · 10 August 2022
Agent replied · 6 July 2023
Thank you for your lovely review. We really do try our best to be helpful to all our customers. We really appreciate it when you take the time to give feedback, as mostly people only take the time when they find something negative. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleAbsolutely fantastic Letting Agent.
They were the managing agent when we rented our first property and were always approachable and extremely helpful with any of our problems or queries.
Due to a recent change in circumstances they have gone above and beyond to help us find alternative accommodation and we couldn't be more thankful for the service they have provided. Thank you Maldon Lettings.
Victoria · 6 July 2022
Agent replied · 6 July 2023
Thank you so much Victoria, we really appreciate you taking the time to leave your feedback.
★★★★★ 5/5
FacebookRyan, Alison and the team have been amazing in securing a property for us, when we were effectively homeless and needed to move quickly. Their speed and efficiency in approving our application and the tenancy agreement being ready to sign was second to none.
It is refreshing to work with a team who provide such a professional, helpful and friendly service.
Carole · 9 October 2017
★★★★★ 5/5
GoogleExcellent communication and response times. Every time I called someone answered, and my query was resolved.
Avellimachi · 14 February 2026
★★★★★ 5/5
GoogleReally recommend Maldon lettings to anyone looking to rent in and around Maldon. The team were really helpful and friendly, going out their way to help us out and to answer any questions. Always there to help at a convenient time. Lovely office in the town adding to the great experience
Jesse · 29 January 2025
★★★★★ 5/5
GoogleI have let my property through Maldon letting for around 14 years now and they are absolutely amazing, having several tenants over this time they have gone above and beyond to help me keep the place updated, never empty and any issues are …
Gayle · 14 April 2025
★★★★★ 1/5
GoogleTypical letting agent faults. Unless you use their paid for monthly management service nothing goes to plan. Even though the finders fee has been paid twice in 13 months. Their recommendation of contractors is like most others (horrific). Inventory service a clear waste of money. I am told if the paid for monthly service was used I would be better off. Which would have resulted in the same poor contractors being used and loss of money in furniture.
Westley · 21 August 2023
★★★★★ 5/5
GoogleWe were tenants with Maldon Letting during 7 years. They provided a really good service. They are reliable, trustworthy and friendly. We recommend them if you’re looking at renting in the Maldon area.
Milagrosa · 14 August 2025
★★★★★ 5/5
GoogleThankyou Maldon lettings for the amazing experience. Alison from Maldon lettings really helped us in the getting the property quicker than we expected and made the whole tenancy process so smooth and convenient.
Priyanka · 14 August 2025
★★★★★ 5/5
GoogleFirst class service from the start. Excellent and speedy communications throughout.
A lot of businesses could learn a thing or two from this company ! Well done !
Tom · 14 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
