Beresfords Maldon reviews

Hi Gabriele Thanks so much for posting your feedback. It was great to read that Lauren made the process of renewing your tenancy a smooth and easy one with a helpful and … More

Hi Connor, Many thanks for the 5 star award and kind comments for Rebecca from our Maldon office. It is pleasing to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Many thanks for the 5 star award and kind comments for Nic who is based at our office in Maldon. Nic will really appreciate you taking the time to share your experience as he works hard to provide the best possible customer care. He will guide and support throughout the process, keeping in regular contact with all parties. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Andrew, Many thanks for taking the time to post your 5 star award for Charlotte who is based at our Maldon office. Charlotte is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will offer guidance and support every step of the way, and keep you updated throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Ann Thank you so much for posting your recent review. It's great that Danny was able to rent your flat for you so promptly and that he provided an informative and swift service. It's great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Paul for the great review for the team at our Maldon office. The team pride themselves on the quality of their customer care and will do all possible to ensure a transaction goes through smoothly, guiding and supporting whilst … More

Many thanks for the 5 star award and kind comments for Nic who is based at our office in Maldon. Nic will really appreciate you taking the time to share your experience as he works hard to provide the best possible customer care. He will guide and support throughout the process, keeping in regular contact with all parties. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Ashley, Many thanks for the great review for the team at our Maldon office. I am pleased you were impressed with the level of service received as the team pride ourselves on the quality of their customer care, from the first point of contact onwards. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Carol, Many thanks for the 5 star award and positive comments for Neil and his team at our Maldon office. I am glad the process was made easy by the team and hope … More

HI Janine I just wanted to post a reply to your recent feedback following your dealings with our lettings department in Maldon. I am pleased that you found the approach … More

Hi Lina Many thanks for taking time out to post your positive review. It was great to read that you were happy with the support you received from Ryan and Abby in our Chelmsford lettings office. I know they will both be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Paul, Thank you for taking the time to post your 5 star award for the team at our office in Maldon. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. Thank you for sharing your experience, I hope we can be of further assistance in the future. Alison Horsley, Customer Service Manager

HI Annamaria, Thanks so much for taking the time to post your review. I am pleased that Michael was able to provide you with the all information you needed during your recent … More

Hi Thomas, Thank you for taking the time to post your 5 star award and kind comments for Nic who is based at our Maldon office. With many years of experience, you will have been in very safe hands. Nic will guide and support at every stage of the journey, explaining each step whilst keeping you fully updated as the transaction progresses. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Nick, Thank you for taking the time to provide a 5-Star rating and review via Google. Having read your comments I am pleased that you were happy with the service that you received and found our staff both professional and efficient. Steven Bond Managing Director, Residential Lettings

Hi Craig, Many thanks for the 5 star award and kind comments for the team at our Maldon office. They all work extremely hard to provide the best possible customer care, from the first point of contact through to exchange and completion. With many years experience, they are perfectly placed to overcome any issues that may arise, guiding and supporting throughout the process. We appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Paul, Many thanks for the 5 star award for the team at our Maldon office and in particular Neil and Sam, you main points of contact. The guys work really hard to ensure the sales process is as stress-free as possible and will do everything within their power to progress a transaction through to exchange promptly. Your positive comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Kayley, Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your partner’s file, and his subsequent contact via phone with our Maldon branch, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction. When your partner initially called in, we were not in possession of the keys, hence why your viewing was arranged for later in the week. In the meantime, the seller approved details, and we were able to make the property live on the portals which would have been visible for you to see as well as the public. The keys were also delivered to the office the same morning. We then booked in viewings as a result of enquiries received, and an offer was put forward on the basis the property was removed from the market. As we had just started marketing this property, we gave the option to the sellers to continue with viewings already booked in. The sellers deliberated overnight and then called back early the next morning with their decision to accept the offer already put forward, which would have been based on the amount and the purchaser’s buying position. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst I appreciate your frustrations, it is unlikely the outcome would have been any different even if all viewings had taken place on the same day, as you were not able to move forward due to the fact your partner’s property was not on the market. Should you wish to discuss further, please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Simon, Many thanks for the great review for the team at our Maldon office. With many years of experience, you will have been in expert hands. The team will do all … More

Hi Dave, Thank you for taking the time to post your 5 star award and kind comments for the team at our Maldon office and in particular Neil and Nick. With many years in … More

Hi Lisa, Many thanks for the 5 star award and positive comments for Neil and his team at our Maldon office. With many years of experience, your sale would have been in very safe hands. Neil will do everything within his power to achieve the best possible asking price, and keep you regularly updated as the transaction progresses. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.

Dear Antony I just wanted to reply personally to your recent review. I appreciate very much your 5 star rating, as will our local lettings team at Maldon. As a business, we invest heavily in the training and ongoing development of our staff and it is nice to know that our efforts are paying off. The delivery of a consistently high level of service to our customers is paramount, and can I conclude by thanking you for continuing to use Beresfords as your appointed letting agent. Regards Steven Bond - Managing Director Residential Lettings