Every review we hold for the Main Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have used Letting Solutions in past on a ‘find a tenant’ basis. I decided that I wanted a full management of my property so contacted Letting Solutions. I worked with Rebecca to get the property in a position to market. Rebecca’s did an amazing job. She explained everything clearly and guided me through the process. The house has now been let with a good Tenant in place.
Rebecca was professional, pleasant and great to work with. I would not hesitate to recommend her to Landlords looking for a letting solution.
Andrew · 14 April 2024
★★★★★ 1/5
GoogleAbsolute disgrace of a company! Unhelpful from day 1!!! Only seemed interested about covering their own backs on every occasion! There were noumerous times we had to call 4 or 5 times regarding the same incident for anything to be done, even then it was dealt with so unprofessionally and with no care for the tenant (us) at heart!
If you are thinking of renting in livingston or the surrounding area I can only suggest do not go with this company as you will have nothing but issues!
***ABSOLUTE SHAMBLES
*** It's strange how all the good reviews here are by "Google users" and not actually by real people! Just the company itself putting on their own reviews! How pathetic and desperate! Good luck to anyone who rents property from this hell hole
Darrren · 7 July 2016
Agent replied · 6 July 2023
The two reviewers, Stephanie and Darren, have not explained that they shared a property and that both are talking about the same tenancy. As they are young people in a first tenancy our team took particular care in managing this let in a top quality property, on behalf of a very responsible and mature landlord.
Regarding Darren’s comments about delays in Letting Solutions responding to repairs, these are simply untrue. We have checked our logs and all requests for repairs were dealt with promptly in writing. All in all we believe the landlord treated the tenants kindly and professionally, being prepared to accept a potential loss of income, and she was also understanding in relation to damages in the property.
Darren’s comments about “Google users” are particularly unfortunate and indeed libellous having no basis in fact whatsoever. We have no control over Google’s rules which allow people to post reviews anonymously.
For readers we believe that a more reliable insight into our standard of service is the UK Best in County Awards we received in 2014 and 2016, and our placing as a Top 5 Scottish Agent for Tenants and Top 10 for Landlords this year in the prestigious UK ESTAS Awards.
Brian Callaghan, Letting Solutions Ltd
★★★★★ 1/5
GoogleWouldn't never rent with them again, they let a random man into my flat while I was sleeping (didn't come on the specified day) who then came into my room and woke me up. Also all three tenants were working nightshift and they would always set inspections for mid day, but wouldn't let us know what times they were coming. We spoke to them every time they informed us of the upcoming inspection and asked them to let us know what time or if they could set us early or late on the schedule but to no avail. And they needed photo evidence of every room so this was irritating to say the least. After all this over two years they still tried to keep our deposit when we moved.
Rachel · 14 April 2024
Agent replied · 1 January 2024
We are puzzled by Rachel's comments; we have no knowledge of this allegation, and have had no instances of this sort of thing happening in the past. We have asked Rachel for further information to help us investigate, and we will do so thoroughly.
★★★★★ 5/5
GoogleWe initially contacted Letting Solutions to seek advice on letting our first property. As first time landlords we had limited knowledge about the process or the steps we had to take. Cecilia contacted us and provided various information and we felt very informed about our choices. The letting process was explained and we felt much more confident. Cecilia was amazing! She answered all of our questions, kept us on track and we felt very supported. We could not have asked for a better service, our property was let agreed on the day it was advertised! Letting Solutions have been a great letting agent and we will definitely be returning customers!PositiveResponsiveness, Quality, Professionalism, Value
Siobhan · 25 August 2021
★★★★★ 5/5
FacebookInvestment is good, but investing with the right source is super great. I am happy that God leads me to Mrs SHEILA BRATTON option who happened to be on Facebook that helped me to handle my trade. I made $6,500 in just 7days of my trade with her company. now I realize that God is always faithful, if you want a safe and secure investment kindly contact Mrs SHEILA BRATTON viaWhatsApp: +1(510)224-4372Email: sheilabratton354@gmail.com
Itz · 31 July 2022
★★★★★ 5/5
GoogleAbsolutely brilliant since day 1 viewing to end of our tenancy. First of all they have a good choice of properties to occupy. All the process was paperless and super fast, referencing just took a single day, for us referencing took over a week to 10 days in our previous tenancies. We got our property in very good condition cleaned and tidy.
Our Property Manager was Jo Shaw, she had been very prompt and really helpful whenever we needed any information or work done. We could managed to get them on weekend as well to sort out some issue with the boiler. I would definitely recommend Letting Solutions without any hesitation to anybody. Thank you Jo & Letting Solutions 🙂
Shashi · 6 July 2020
★★★★★ 5/5
GoogleAlthough our stay wasn't that long Letting Solutions were great for the duration. Michelle was extremely helpful - answering our questions and queries before, during and after our tenancy. Anything we asked or needed was dealt with quickly and professionally. Even had a small dispute with regards to our deposit - but we explained the situation and this rectified any further problems.
We didn't need to use it - but they do have dedicated lines for 24/7 emergencies.
We enjoyed our time in our flat and would recommend Letting Solutions - it's nice to know that you have a "go to" person between you and the landlord.
Thanks for all your help!
Eilidh · 6 July 2020
★★★★★ 5/5
GoogleI have recently started using Letting Solutions for the full management of my apartment , excellent service all round , I wouldn’t hesitate to recommend , in particular Rebecca helping me through very professional service.
Very quickly found me a tenant.
Derek · 16 April 2024
★★★★★ 5/5
GoogleIt was my first and last rental home through letting agency..They helped me to get the house at first and always had a smoother experience with them..Never had any problems during my stay with them and all their audits were planned well and on time..Would definitely recommend..
Praveena · 19 August 2024
Agent replied · 24 August 2024
Thanks you so much for your kind words, it was a pleasure to have you with us. All the best. Brian Callaghan
★★★★★ 4/5
GoogleHaving recently taken our property off the rental market after 8+ years i have to applaud Letting Solutions for the very professional service they provided. From the initial contact requesting advice on how to place the property on the Rental Market as first time landlords, to managing it while we lived abroad, to finally having it taken off the market and prepared for selling.
At every step of the way they were very responsive, and always prepared to go the extra mile, even providing advice outside their remit. The team at Letting Solutions made our rental experience a very stress free one from start to finish
Well done all and keep up the good work
Roy · 14 April 2024
★★★★★ 1/5
GoogleExtremely unhelpful throughout tenancy; took 3 months for them to respond to essential maintenance that needed carried out on the property.
When we asked to move out they were very unprofessional and asked us (the tenant) to pay for marketing fees ~ £500.
We were only in the property for 6 months however we felt let down by them on multiple occasions.
In reply to the owners comments:
You have just backed up my statement about how unprofessional your company is; how is it ok to post details (incorrect and unfair details) about my tenancy on something so public?
I never once said a bad word about the landlord I do not have an issue around that or any decisions that came from the landlord I think you will find my comments were around how the letting agency handled our tenancy.
The essential maintenance was reported several times by myself through email and voicemail and not dealt with. It is not up to the tenant to make contact with repair services this falls under your remit.
We merely enquired about moving out early; we did not demand or cause any upset with this.
It is clear to see reading other reviews that we are not the only people unsatisfied with the service we received. All reporting similar upsets.
Also may I add I am unsure about the truthfulness in 'Google Users' however you did just give yourself a 5 star review from your own Lettings account?!
Stephanie · 7 July 2016
Agent replied · 6 July 2023
Regarding the comments of 4 July by Stephanie, we stand by our earlier comments which are backed up by our extensive systems and records. There is nothing in our response to Stephanie and Darren to suggest anything other than that we appreciate that the tenants’ criticisms are directed solely at ourselves, and we agree that the landlord conducted the tenancy impeccably. So far as our services are concerned, we refer to the hundreds of our clients canvassed for our UK ESTAS awards in 2014 and 2016. These and the weekly reviews received from clients are available for inspection in our offices.
As mentioned in the other comment, the two reviewers Stephanie and Darren have not explained that they shared a property and that both are talking about the same tenancy.
We believe the “3 months” comment by Stephanie relates to a plumbing case where Scottish Gas attended for a repair promptly, but the tenants subsequently failed to report that the issue had not been resolved, entirely the reason for delay, but when eventually reported by the tenants the repair was carried out promptly.
Stephanie has also not explained that in asking to move out the tenants wished to vacate the property early thereby breaking the terms of the lease. The landlord was naturally disappointed by this, and legally entitled to enforce the lease, but agreed to early termination, being prepared to forego rent subject to some costs being covered but still with a significant saving to the tenants overall. In the event the tenants decided to stay until the end of the lease thereby incurring no costs other than those attributable to rectifying a damaged worktop, dealing with a carpet burn, and some cleaning, all due to the tenants.
We are here to support clients in difficult circumstances.
For readers we believe that a more reliable insight into our standard of service is the UK Best in County Awards we received in 2014 and 2016, and our placing this year as a Top 5 Scottish Agent for Tenants, and Top Ten for Landlords in the prestigious UK ESTAS.
★★★★★ 1/5
GoogleDo not waste your time with this agency, you can send as many emails as you want and you will never get a response, you can call and at most you will have an automatic recording, and if you want to go to them you will find a notice on the door that they will only answer by appointment.
Try your luck with any other agency before wasting your time here.
Henrique · 14 April 2024
★★★★★ 5/5
GoogleProfessional, efficient and very helpful. I found the staff within the Bathgate team excellent to work with since the and I am really pleased with their kind nature and professionalism. I would absolutely recommend this agency!
Rachel · 14 April 2024
Agent replied · 6 July 2023
Many thanks Rachel for taking the time to post this lovely review. It means so much to us to hear from satisfied clients. All the Team much appreciate it.
All the very best from Brian and the rest of the LS Team.
★★★★★ 1/5
GoogleBunch of cowboys! No customer service, patronising and inconsiderate. They even give keys to trades people and do not let you know they are turning up, therefore we had people trying to access the house while we were out.
Trying to get repairs done has been a nighmare too.
If I could contact the landlord and inform them of how this company treat people I would.
AVOID AVOID AVOID and go with some other company!
Matthew · 7 July 2016
Agent replied · 6 July 2023
We are not quite clear what Matthew’s motivation is for this review as his tenancy finished in 2011! He has therefore not had contact with us for several years. Essentially his complaints about Letting Solutions all those years ago related to matters for the landlord, but he chose to blame us for things which were outwith our responsibility. The details of the landlord were in fact provided to Matthew in 2011.Our Awards in the UK ESTAS this year, and prior to that, were based on comprehensive customer surveys, in 2016 covering both landlords and tenants, providing a much more reliable guide to our standard of customer service. The comments around those surveys have been published, and are freely available for inspection to anyone who is interested.
Brian Callaghan, Letting Solutions Ltd
★★★★★ 5/5
GoogleHaving been with Letting Solutions for many years as a landlord I cant recommend them highly enough. They have professionally and efficiently handled all property matters in a prompt and friendly way. The property has been very well managed in terms of good tenants, maintenance, regulatory issues and monitoring. It is so reassuring to have this support knowing your property requirements are so well attended to. A very big thankyou to Brian and all the excellent team.
JC · 14 April 2023
★★★★★ 5/5
FacebookMost of us have tried forex trading on our own and have lost a lot for reasons best known to us. Lack of proper skills, timing and experience but here is an alternative to regain your lost funds by letting a reliable trader to manage your account, she generate profit of at-least $25,000 profit with just $2,100 in a week, profiting from Mrs Angela Nicholas she is an experience trader I reminisce on every time, if you are interested in trading with her and to benefit from her skills reach her onEmail:Nicholasangela319@gmail.comWhatsApp: +1 (775) 538-2898
Vera · 22 December 2022
★★★★★ 5/5
GoogleA thoroughly great experience dealing with letting solutions, with Rebecca in particular helping make this as painless as possible.
This has been my first venture into letting a property out and Rebecca and co have helped at every stage.
Here’s hoping for a long and happy relationship, with satisfied tenants giving both of us a fruitful and rewarding experience
Alan · 16 April 2024
★★★★★ 5/5
GoogleWe have used Letting Solutions for many years now and have always found them to be extremely friendly and helpful to work with. Vacant properties are filled quickly and tenants carefully matched to properties, to everyone's satisfaction. Good advice and support from Lynn and her team.
Iain · 7 July 2018
★★★★★ 4/5
GoogleWell signed and accessible it was just a little hard to find but have sent an update and image to maps
Jamie · 16 April 2024
Agent replied · 29 October 2023
Many thanks Jamie for your comments. Good photo, appreciated.
All the best
The Letting Solutions Team
★★★★★ 5/5
GoogleI have had a positive moments of truth with the Letting Solution since my very first call as a prospective customer and till date as tenant in this property for 3 years now! The team keeps very high professional and quality standards. Clear and timely communication - acts on any calls or emails swift and has an attitude (proactive follow-ups) to close any issues as fast they can. The team knows this business well and also know what needs to be done to keep customer happy. I would highly recommend Letting Solutions.PositiveResponsiveness, Quality, Professionalism, Value
Abhilash · 25 August 2021
★★★★★ 5/5
GoogleMy wife and I have been renting from them for the past 5+ years before buying the property, and they've been great the whole time. Responsive and quick to act in an emergency and to answer questions. Highly recommended.
Daniel · 18 September 2024
★★★★★ 5/5
GoogleFrom the start when we viewed the property to the process, 3 years later, of working towards the End of Tenancy, Jo has kept in contact, been friendly, clear in what is required and responsive to any small issues (there were never any big issues with the flat). The inspections were sensitive to my needs of working from home and offered flexibility in the time it took place. Procedures seem well explained and helpful,PositiveResponsiveness, Quality, Professionalism
Lorna · 25 August 2021
★★★★★ 5/5
GoogleLetting Solutions have been fantastic since day 1. Since it’s the first place I have rented they have provided me with lots of information and have been very friendly and approachable with any queries I have had. They are quick to get a contractor out to fix issues. I definitely recommend them and I will be using them in the future for the next time I move property.
Becky · 6 July 2022
★★★★★ 1/5
GoogleAVOID at all costs, not a company you want to deal with. I rented a property for 6 months until my house was ready. Upon moving in I received an apology that the flat "wasn't to their standard of cleanliness" but I wasn't concerned as I requested it early due to plans falling through. The kitchen oven was dirty, bulbs not working, carpet in a terrible condition, again it wasn't really an issue due to the length of time of me being there. However during my stay the boiler repeatedly broke down, at one stage leaving my family and I with no heating in the midst of winter for 3 days. I tried and failed to get in touch with the company. When I vacated the property I was not given the opportunity to attend the inspection, I soon learnt why. Although there was an improvement in the condition of the flat, the letting company had the cheek to try and charge me for various cleaning, including the carpet. This I found most surprising as the exit report indicated an improvement and I only stayed there 6 months. This dragged on and thankfully the independent adjudicator agreed with me and the deposit was refunded not before they disputed the decision. I have since learned that the maintance company is also owned by the same couple that own letting solutions. Some may say a conflict of interest, but obviously they don't care. Terrible customer care from the staff within, poor communication and a lack of integrity. AVOID!!
Dave · 7 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
