Trusted Agent profile Β· Maidstone

Wards Loose reviews in Maidstone

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,787 reviews across 2 platforms

Loose Green, Loose Road, Loose, Maidstone, ME15 0AA, ME15 0AA

Wards's office in Maidstone, at Loose Green, is rated 4.7 out of 5 across 1,787 reviews on two platforms, including 63 Google reviews rated 4.4.

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4.4 / 5

63

Reviews on Google

This office

Trustpilot logo

1,724

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Maidstone office, from every platform, shown as written. First names only.

5/5

Trustpilot

We found the staff at New Romney to be…

We found the staff at New Romney to be very polite and helpful. Steve Hutchens, in particular, demonstrated true professionalism with nothing being too much bother for him. His positive attitude, good communication skills and pleasant personality are all to be commended. All in all, though long for reasons out of everybody's control, our transaction progressed as smoothly as humanly possible. Thanks to All !!

Dave Β· 7 June 2022

5/5

Trustpilot

Lock down is difficult enough

Lock down is difficult enough, but to exchange and complete in this period is stressful. Thanks to Wards and their exceptional team for all their hard work and perseverance, you guys where amazing. Defiantly use you again. Huge thanks to all.

Mrs Β· 7 January 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

I didn't have loads of dealings with…

I didn't have loads of dealings with Wards Estate Agents (Kenny & Kim) but when I did they were friendly and communicative.

Karen Β· 26 June 2023

Agent replied Β· 22 October 2024

Hi Karen,Thank you for leaving a review! It's great to hear how friendly and communicative Kenny and Kim have been when you have dealt with them.Best wishes,Wards.

5/5

Trustpilot

Excellent Service Providers

We have used Wards to handle our lettings for many years now and the service we get from them is above and beyond our expectations. Abi & Hamid are an amazing team who never cease to amaze me.

Beverley Β· 17 August 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Sebastian Galeski - outstanding service

Sebastian Galeski - outstanding service, timely manner, polite and straight to the point. We have managed to have offer accepted and processed quickly. Fast turnaround on enquiry. Very close personal touch customer service approach. Honest 5star service.

Sarah Β· 19 October 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Thank you Laura and Sebastian

Absolutely Fabulous help from Laura and Sebastian, for helping me get my first Tenants. Simply and easy to sort and I could do it all online. After 2 years of a nightmare with contractors to sort the house it has been a pleasure to deal with two persons who just got things done and sorted it all. It was and is much appreciated Thank you

Chantel Β· 16 May 2022

5/5

Trustpilot

First time buyer

As a first time buyer I found that wards was brilliant in helping me understand the process. I found Maria Meddings from wards faversham particularly effective with guiding us through the process of the purchase of our property while reducing any stress we had.

Luca Β· 19 February 2024

5/5

Trustpilot

Mark stepped up

Mark worked very hard in very challenging circumstances to keep a difficult chain of people actively engaged in the process. When things went wrong he was solution driven kind and thoughtful.I am grateful for his overall support.

Sally Β· 29 September 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Wonderful helpful service.

This was my first experience of leasing a flat, so it was all new to me. From the viewing appointment all the way to the handover of the keys, the whole process was painless. This was all thanks to the wonderful Maria, she was extremely helpful every step of the way. I can’t recommend Wards services highly enough. Thank you so much for all your help Maria.

Lewis Β· 12 January 2022

5/5

Trustpilot

It's my first time renting a house with…

It's my first time renting a house with wards and the experience was exciting, amazing. The staff took her time to explain things to me.She was kind and committed.She did an amazing job. And the offers are excellent. Good πŸ‘ job wards, Good job:.

Stephanie Β· 10 February 2024

5/5

Trustpilot

Everything was perfectly dealt with my…

Everything was perfectly dealt with my tenancy. Professional, fast and everything was so smoothThank you

Customer Β· 1 July 2022

5/5

Trustpilot

I’m happy tenant of great property

I’m happy tenant of great property! Thanks for the great job done to Jack and Aaron who made my move in as much quicker as they can!

Elvira Β· 8 December 2022

Agent replied Β· 22 October 2024

Hello Elvira, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent

5/5

Trustpilot

Great service and very helpful and…

Great service and very helpful and professional from the ladies at the rainham branch and alison and judy were so easy to talk to and really helpful throughout the whole process, thank you so much!

Connie Β· 7 December 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Great services and kept me up to date…

Great services and kept me up to date with what was happening. Would recommend. Aaron was brilliant.

Cassam10 Β· 22 March 2022

5/5

Trustpilot

Excellent service highly recommend and…

Excellent service highly recommend and a special thanks to Sally Bryant for all her help 1st class

David Β· 7 March 2022

5/5

Trustpilot

Great service

I have been dealing with Nikki from wards and partners for several months. she is very polite, friendly and professional. She is a great asset to the Company.

Mr Β· 11 October 2022

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Iam so happy that I rented from wards

Iam so happy that I rented from wards, I have had such a pleasant experience with them & my landlords are brilliant, any problems that arise gets sorted & I couldn't be more grateful, Tiarna from wards is very understanding & helpful & is very professional at her job. Would definatley recommend them to rent from.

Helen Β· 2 March 2023

5/5

Trustpilot

Great service from Laura Fowler at…

Great service from Laura Fowler at Wards explained everything done photos paperwork easy. viewings in one day and flat let all paperwork online if you have property to let give Laura a ring at wards

Mr Β· 27 October 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Sally Bryant worked very hard

Sally Bryant worked very hard, she was enthusiastic and determined.We exchanged contracts today! Thank you Sally

Kim Β· 18 March 2022

5/5

Trustpilot

Wards Maidstone lettings

I let my first property out through Wards in Maidstone. Nicola and Erika have been fantastic throughout keeping me informed every step of the way. They have been responsive and helpful and can thoroughly recommend their services

Daniel Β· 30 April 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

Totally unprofessional

Bob Β· 9 September 2025

5/5

Trustpilot

From the beginning to the end of the…

From the beginning to the end of the sale process, we found Wards of Hythe to be efficient, trustworthy, professional and friendly. We would highly recommend them to anyone intending to sell their home.

Peamoth Β· 31 October 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Genuine people...

Under the circumstances we thought Wards done a very good job, would highly recommend to anyone ... we moved on the hottest day of the year but all went without a hitch ... thank you all so much.

MRS Β· 7 January 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

Horrible

Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency.

Giedre Β· 19 May 2021

Agent replied Β· 22 October 2024

Dear GiedreThank you for leaving us your review and we are disappointed to learn that you are still waiting for communication in respect of your deposit and overpayment.We can assure you that our Customer and Property Care Team are in contact with the Landlord and the deposit scheme and we apologise if this information has not been communicated to you.We are continuing to liaise with both parties and hope to be in the position to update you shortly. In the meantime, should you require any further assistance, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsWards

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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