Trusted Agent profile · Maidstone

Wards Loose reviews in Maidstone

4.7

★★★★★ Excellent

1,790 reviews across 2 platforms

Loose Green, Loose Road, Loose, Maidstone, ME15 0AA, ME15 0AA

Wards's office in Maidstone, at Loose Green, is rated 4.7 out of 5 across 1,790 reviews on two platforms, including 63 Google reviews rated 4.4.

Google logo

4.4 / 5

63

Reviews on Google

This office

Trustpilot logo

1,727

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Maidstone office, from every platform, shown as written. First names only.

5/5

Trustpilot

Mr David Odunlami provided great…

Mr David Odunlami provided great customer service. He was very helpful and was able to guide me in the right direction. Thank you David for the outstanding customer service!

John · 1 June 2022

5/5

Trustpilot

We have just sold our flat in Folkstone…

We have just sold our flat in Folkstone with Wards, after unsuccessfully with another local agent.

David · 19 September 2025

5/5

Trustpilot

Thank you to everyone at Welling branch…

Thank you to everyone at Welling branch for helping me sell my property and for your patience. A special mention must go to Anne McDonald who has been fantastic through out it all, especially for keeping me informed all the way.I must also mention Debbie Brewer for helping me with the contract and financial side.It’s been an absolute pleasure dealing with you all and would recommend to everyone.Regards Ian

Ian · 22 March 2023

5/5

Trustpilot

First time buyer

Great people as a first time buyer it was really helpful working these team they kept us update Everytime there were changes in our case and chasing everyone in chain to make things work

RHycher · 17 June 2023

Agent replied · 22 October 2024

Thank you for leaving a review! We're so pleased to hear that our team were able to help you and keep you updated throughout your journey as first time buyers.Best wishes,Wards.

1/5

Trustpilot

Absolutely awful

Absolutely awful , dishonest and unprofessional, Viewed 2x property 12 days ago - vested a interested in both. Was told we were first choice !Never once got called back , when we called for info on at least 25 times never got called back and was told ‘we aren’t going to call you every 5 mins’ had to chase continuously for any information.Very unprofessional- blatantly lied to on more than one occasion, all we asked for was honesty and that was a massive step to far for them. Was told landlord was possibly having second thoughts about renting out completely which we were fine with BUT the very next day to find out ourselves on line that the property’s had both been rented out. (strange)On one phone call - asked what was happening- Was then told the landlord didn’t want a dog but when I stated that we had been told by another agent previously that the landlord was happy with a dog and he read an e-mail from landlord stating that he was happy with the dog. Was told ‘Oh he changed had his mind’ !!!!All we asked for was honesty - if we weren’t suitable or the property had gone ‘just tell us’ again Wards couldn’t manage this!Completely no empathy was shown throughout as finding a home is effecting peoples lives and no thought was given in regards to this!Very upsetting and unprofessional experience….

David · 27 November 2021

5/5

Trustpilot

We have now both bought and sold…

We have now both bought and sold through Wards Chatham and are really happy with the service. The guys there can't do enough to help you and are always polite and cheerful,which helps when moving can be stressful. We would always recommend them for a sale or purchase.

Pat · 15 November 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Wards were really helpful

Wards were really helpful, got me into my new flat with a lovely welcome box. David was great!

Annabelle · 26 May 2023

5/5

Trustpilot

I would thoroughly recommend Wards of…

I would thoroughly recommend Wards of Hythe. All the staff in branch have been really helpful in selling our house. I'd also mention Jodi Wyncol as through her work she kept all parties informed and to that end stopped the small chain from falling apart. Thank you.

Mr · 10 December 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Thank you to the team in Banstead

Thank you to the team in Banstead. Great service, couldn't do enough for me once offer was accepted and kept in contact during the whole process. I would recommend to friends and family.Punctual and informative during viewings and then the 'behind the scenes' team joined once offer was accepted

Tom · 5 August 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Cubitt & West

5/5

Trustpilot

A fantastic service!

Amy has been so helpful and friendly from my first viewing to picking up the keys. I have had a very positive experience and would highly recommend!

Hayley · 27 June 2022

4/5

Trustpilot

Very happy with the service we received…

Very happy with the service we received from Wards especially Kim Batchelor who was very prompt and helpful.We are settled in our new home and want to thank Wards :)

Sanjit · 19 January 2022

5/5

Trustpilot

followed through on the support commitment they made

Sally Bryant was great in chasing down the various elements of the purchase, ensured that there were no impediments to completion to to the purchase - kept everyone informed

Derek · 28 February 2022

5/5

Trustpilot

Just sold my property and had a very…

Just sold my property and had a very stress free move with Wards, the manager of wards in tonbridge is exceptionally helpful,and such a lovely person to have helping us, he has a very friendly manner and is so professional.I would not hesitate to go to Kai again.Thank you wards!

Samantha · 1 April 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

complete waste of 20 weeks

As another reviewer said, it has just been a complete waste of 20 weeks!

Ggb17 · 18 September 2025

5/5

Trustpilot

Thank you Wards of Tenterden

Thank you Wards of Tenterden. Alex and Ollie kept me updated and gave excellent service and advice. I would definitely use this office again.

Hilary · 28 September 2022

5/5

Trustpilot

Nic came to value the house today

Nic came to value the house today. Very friendly, informative and went out of is way, in helping us with the "land registry" process. Fully recommend.

Jenny · 22 November 2023

Agent replied · 22 October 2024

Hi Jenny,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Nic, has been and how informative they were.Best wishes,Wards.

5/5

Trustpilot

5 stars for Nadia Miller / Wards Of Kent (Ramsgate)

Wards are lucky to have Nadia Miller in their ranks at wards of kent (Ramsgate). She is the most human, efficient, professional, dedicated and competent person I've ever come accross in the industry. She found the perfect tenants for all our properties, at the right price in no time.

Dorian · 5 May 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Very smooth and hassle free letting…

Very smooth and hassle free letting process. We were fortunate to have Abi looking after us who was very friendly and helpful as we were new to the area. Her approach was above expectations and she was prompt on following up. We would definitely use Wards again.

Sally · 4 September 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Great support from Judy Day in…

Great support from Judy Day in RochesterThe sales progressor, Judy, was very helpful in the last steps of getting my house sold.Very attentive and felt I was in good hands.

Rubin · 31 July 2023

Agent replied · 22 October 2024

Hi Rubin,Thank you for leaving a review! It's great to hear how supportive Judy has been throughout the final stages of getting your house sold.Best wishes,Wards.

5/5

Google

Vicki, candy, Darren and holly are helping me find my dream home in Kent - I’ve never known a whole team be so helpful - wards are lucky to have them. They’re even got Dave the mortgage guy helping me with options I wasn’t aware of - can’t thank them enough

Linzi · 11 October 2020

Agent replied · 8 November 2024

Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent

5/5

Trustpilot

Extremely efficient and professional…

Extremely efficient and professional service from Kate arranging the viewings and then James showing us around. Highly recommend Wards and particularly James and Kate.

Paul · 18 August 2022

5/5

Trustpilot

Excellent agency, would highly rrecommend!

Very prompt and friendly service from the agency, especially by comparison with other realestate agents with whom I have interacted. High praises to Aaron and Jack who made the moving experience very smooth and pleasant. Highly recommended!

Mr · 8 December 2022

Agent replied · 22 October 2024

Hello Mr Stefan Dascalu, Thank you for leaving us your feedback! Best wishes,Wards of Kent

1/5

Trustpilot

Shocking and appalling behaviour by…

Shocking and appalling behaviour by Wards at Hythe! Avoid doing any business with them! Parents had an offer accepted by sellers and property taken off the market and confirmation email received. However 2 days later, they received a call from wards that they had sold the property to someone else. Not sure how, as it was off the market and offer had already been accepted by the sellers. Certainly not professional behaviour or acceptable. Totally disgraceful and would avoid this estate agents at all costs!

Emma · 21 May 2021

5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Victoria!

Owen · 2 December 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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