Wards Loose reviews in Maidstone

★★★★★ 5/5

Trustpilot

Tamila was absolutely amazing very…

Tamila was absolutely amazing very professional wards made it so easy.We are renting can honestly say I would recommend this company 👌 without hesitation

Mr&Mrs · 4 May 2023

★★★★★ 1/5

Trustpilot

Property lettings abysmal...

This review relates to the Property Lettings element of Wards, based in Horsham, Sussex. I had the misfortune of recently renting a property via Wards. Unfortunately, the experience has been rather abysmal, particularly with regard to trying to get them to return my deposit. 2 months after having vacated the property and I am still waiting for it. Terrible for updates and progressing anything. I would avoid renting via Wards Property Lettings if you can.

Paul · 24 January 2023

★★★★★ 1/5

Trustpilot

Still refusing people on benefits even though it is ILLEGAL

I enquired about a property with this Maidstone branch of Wards today, only to be told that someone on any kind of government benefits isn't allowed to have this property. I questioned this, as it is fully ILLEGAL, and so the person backtracked and said that it is actually the landlords' insurance company that won't allow it. They then laughed and said that it was the legal loophole landlords use to still to refuse people. I will be seeking legal advice tomorrow. ESTATE AGENTS ARE SIMPLY VILE

Oxofamilydad · 13 July 2022

★★★★★ 4/5

Trustpilot

We were very impressed with the support…

We were very impressed with the support that we received from Wards, particularly from Ethan Rigden in the Ramsgate office. He kept us updated throughout the process, was easy to contact by phone/email and even went over and above what was expected by joining us to view the house on his day off. Unfortunately, our sale fell through when the sellers changed their minds but this was managed sensitively by Wards and we would highly recommend them to others.

JP · 23 August 2022

★★★★★ 5/5

Trustpilot

Hollie at wards Headcorn

Hollie, at the Headcorn office was very helpful in arranging for us to view properties, nothing was too much trouble I would highly recommend Hollie if you're looking at buying a home

Mark · 10 July 2022

★★★★★ 5/5

Trustpilot

Super Duper with Ms Laura Fowler…

Super experience with Ms Laura Fowler of Wards at Chatham She is a very cooperative, helpful, hardworking, experienced, and an intelligent worker who will go out of her way to help the Landlords. I wish I had known her long time back . And ofcourse her team mates who made the process smooth

Zul · 19 October 2021

★★★★★ 5/5

Trustpilot

Vanessa helped us finally get a rented…

Vanessa helped us finally get a rented property and she was the best. She was so helpful and knew everything. I would recommend Vanessa so much

Sharnelle · 17 February 2023

★★★★★ 5/5

Trustpilot

Great Service From Start To Finish

After having a pretty appalling experience with a number of other agents in the area whilst looking for a rental property, i cannot say enough how great Wards have been. David and Maria have been fantastic throughout the whole process, even with a last minute request to bring moving in date forward. If you are looking for a property in the south east, don't bother going anywhere else. Save yourself time and stress by going straight to these guys. You wont regret it ;)

Matt · 28 June 2022

★★★★★ 1/5

Trustpilot

Dishonest

I had an offer accepted on a property with outdated decor but with no indication of any problems. When the survey came back the results were absolutely dire and showed massive costs for urgent repairs.Wards dismissed these costs by referring to them as "updating" and claiming the work needed was "clear". Firstly, the cost of updating would be in addition to (not instead of) these urgent repair costs, as well as further essential repair costs stated by the surveyor. Secondly, the repairs needed were NOT at all obvious because I am not a surveyor and there was no mention of any of these problems by Wards.The fact that they claim the repairs needed were clear (which they were not to someone without the relevant surveying qualification) indicates that they already knew about these major problems and had withheld that information when advertising the property.They claim they are now looking for another buyer, presumably by again not mentioning any of these problems.I have had large amounts of both my time and money wasted because Wards did not disclose the true condition of the property.

Customer · 28 June 2022

★★★★★ 5/5

Trustpilot

Tami was excellent from start to finish…

Tami was excellent from start to finish and made my experience with wards exceptional. Tamila’s service and communication was faultless, couldn’t be happier.

Ben · 21 May 2023

★★★★★ 5/5

Trustpilot

I cannot thank Maria from Wards enough

I cannot thank Maria from Wards enough. Made my moving so quick and stress free and made sure I was satisfied with everything.I would highly recommend wards for all your rents. Excellent service.

Customer · 21 April 2022

★★★★★ 5/5

Trustpilot

From the minute Lauren from snodland…

From the minute Lauren from snodland office came to value my house, everything was handled professionally and and helped me fill in forms that I didn't understand,! A big thanks to all-in the office , Lauren , Samantha , Monica, Caroline, all so friendly and helpful, Lastly Debbie In the birchington office guided me right through to exchange thank you, nothing is too much trouble from anyone at Wards very highly recommended

John · 5 April 2023

★★★★★ 5/5

Trustpilot

By far the best estate agents we have…

By far the best estate agents we have come into contact with. We are still in the process of looking for our new home, but Shumila at Wards has been so helpful to us - providing us with great advice on all aspects of the buying process. Very knowledgable, kind, and helpful.

Sophie · 2 November 2021

★★★★★ 5/5

Trustpilot

Professional, fast and reliable

Wards have helped me to find the perfect property to suit me. They have arranged a viewing for me within 48h of our initial phone call which I found very useful as I was looking to move in ASAP. I really appreciate how quickly they handled the paperwork and supported me in moving in.

Maria · 1 June 2021

★★★★★ 5/5

Trustpilot

George in tonbridge has been brilliant…

George in tonbridge has been brilliant through your and extremely helpful. He made a very emotional situation bearable.

Steve · 10 August 2024

★★★★★ 5/5

Trustpilot

A special thanks to David Odunlami and…

A special thanks to David Odunlami and Hannah Mcgilley for their 5 star service at Wards Ramsgate. Amazing team.

Dorian · 16 August 2023

★★★★★ 5/5

Trustpilot

Wards were excellent all-round-easy to…

Wards were excellent all-round-easy to contact,even though very busy, kept us up to date through a very complex process and always reassuring. But our real hero was Amanda, their sales progressor, who, chain-wide, worked tirelessly to get everyone's ducks in a row so we could move 2 days before our mortgage offer ran out for the second time. Amanda, along with those we moved to be on hand for,we are forever in your debt. A thousand thanks.

JAYNE · 16 September 2022

★★★★★ 5/5

Trustpilot

We recently bought a house in…

We recently bought a house in Rochester. Judy and Debbie were great support throughout and keeping me updated. Couldn't fault them at all, they made it as easy for me as possible

Tiffany · 3 May 2022

★★★★★ 5/5

Trustpilot

Maria helped me find a beautiful rental…

Maria helped me find a beautiful rental property, the process was smooth & quick & Maria kept me in the loop and made adjustments as necessary. Really cant rate her highly enough!

Emily · 26 April 2022

★★★★★ 5/5

Trustpilot

Absolutely the best

I can say confidently that Nicholas Oakley from Wards is absolutely the best at what he does. We had a pretty prolonged sale due to so many variables and he not only kept us as sellers in line with where we needed to get to but also our chain which I couldn’t be more grateful for. A true professional!

Triinu · 11 February 2024

★★★★★ 5/5

Trustpilot

we loved how everything went smooth…

we loved how everything went smooth with the letting process and Prateek being there to assist us when needed. thank you Prateek and the team.

Nis · 25 January 2023

★★★★★ 5/5

Trustpilot

I have used Wards Maidstone on 2…

I have used Wards Maidstone on 2 occasions now when looking to buy. Both times we have had a fantastic customer service. We were kept up to date with news properties via e-mail and text and calls were always returned etc. I would highly recommend them to anyone looking to buy!

Kirsty · 25 October 2021

★★★★★ 1/5

Trustpilot

This estate agent is not trustworthy

This estate agent is not trustworthy. Brendon, the branch manager, ignored the buyer’s concerns and questions. He stood on the seller’s side only and kept saying to the buyer that he tried to help to resolve disagreements between the seller and the buyer. Besides, he was very slow to respond your emails and questions, but forced you to answer his email within 24 hours, or else he would tell you he would stop the transaction with the buyer, and put the property back to the market. In fact, he had told me (the buyer) for several times already. Furthermore, he was suspected to uphold the important information during the transaction between the seller and the buyer, and he almost destroyed the whole transaction in the end. Fortunately, the seller suggested to contact the seller directly to clarify misunderstanding. Therefore, he was not only virulent to the buyer, but also to the seller. If you really want to sell your property, I would not recommend Wards to you.

Ralph · 5 April 2022

★★★★★ 5/5

Trustpilot

Excellent service from Maria at Wards

Excellent service from Maria at Wards. We were able to view the apartment and do all the paperwork/contracts etc. online as we were moving from a distant location in the UK. Everything also went very smoothly with Nadia on our move-in. A professional service and I would certainly use Wards Estate Agents again.

Donal · 8 June 2021