Wards Loose reviews in Maidstone

★★★★★ 5/5

Trustpilot

As a first time landlord

As a first time landlord, Tony at wards took the time to visit me at the property and explain the options to me when renting the properly out. He kept me informed about the potential viewings and attended to support with these when needed. He was quick to answer my calls and answer any questions asked. Would recommend.

Alexander · 14 May 2021

★★★★★ 5/5

Trustpilot

The team was excellent

The team was excellent.

Malik · 5 March 2026

★★★★★ 5/5

Trustpilot

Best experience. Highly recommend Wards

Sarah from Wards was very helpful in finding us a new home. Infact she gave us lot of information on school admission process which is highly appreciated.Throughout the process, she was very efficient and quick to address our queries and manage the completion way before the deadline.The whole team was very nice and helpful.I highly recommed Wards.

Suru · 29 June 2021

★★★★★ 5/5

Google

When we approached wards when buying our forever home we was worried at first but the team at loose made it so easy for us. We communicated with them really good helping us every step of the way. We couldn't of asked for more from candy and all the team at loose we would definatly recommend to anyone wanting to sell their house

Caroline · 11 October 2019

★★★★★ 5/5

Trustpilot

Thank you for such a speedy sale

Thank you for such a speedy sale, Rhys Kenton and Michelle Corney kept us informed and everything on track. It was a great selling experience thank you.

Customer · 31 March 2023

★★★★★ 5/5

Trustpilot

Excellent Service

We have just bought a house through Wards of Kent and found their service really friendly, efficient, understanding and professional. Big Mark, Little Mark and Darren make a great team, communicate well and genuinely have everyone's interests at heart. They smoothed the way to a speedy purchase for which we are very grateful, and we would definitely recommend them.

Ginny · 28 December 2020

★★★★★ 4/5

Trustpilot

Wards were most helpful throughout

Wards were most helpful throughout. Unfortunately, my seller let me down at the last minute but this was nothing to do with Wards. I am grateful to Dan and Shona for the effort they put in to try and rescue the transaction for me and also the care and concern that Shona showed after the deal collapsed

Andy · 2 June 2021

★★★★★ 5/5

Trustpilot

Returning customer

This is the 3rd mortgage Colin has arranged for me in the last 6yrs. I thought this time given the challenges with the banks during Covid 19 was going to be harder, we were successful in borrowing to buy our dream home. Thank you as usual and we will return when we next need to arrange a mortgage.

Hollie · 8 March 2021

★★★★★ 5/5

Trustpilot

Many thanks to Grace for keeping me up…

Many thanks to Grace for keeping me up to date with all the ins and out of selling my house and for coordinating everything into simple talk :)

P · 16 February 2023

★★★★★ 1/5

Trustpilot

Where to start.........DISAPOINTMENT

Where to start.........Communication, there is none, we have had our house on the market for over 10 weeks and we have not had one person step through the door, with this we have not had any phone calls or feedback, my daughter use to work for the company many years ago and advised me that her boss at the time insisted that vendors are contacted weekly with updates and to have a chat to see what can be done to help sell the property! Thats the biggest disappointment, as i appreciate a house sometimes does not sell the same day but not hearing from anyone is not great!! Then when we would call the branch we would be told nothing is wrong with our house. We had a open house arranged, again I heard nothing all week, so I called the branch to ask how many people to expect, to be greeted with a slightly confused person who did not know anything about it. Nick the branch manager and Katy have been very helpful and polite but I just really feel the service has massively dropped from what we was promised at the time of listing and that is not his fault if the branch staff aren't on the same page. I also called a number of times on different occasions to be put through to the call centre, who again was polite but couldn't help me with my enquries, so how can a branch sell the house when they aren't answering the phones? Just very very disappointed, I am not stupid, I know things do not happen always quickly but a little bit of communication and assertiveness wouldn't go a miss!

Catherine · 16 September 2022

★★★★★ 5/5

Trustpilot

I would like to express my appreciation…

I would like to express my appreciation to Jessica Scott. She was an amazing support when I locked myself out of my property. Her kindness and understanding was excellent and I can not thank her enough. Her customer care/ services skills are to a very high standard. Please can she be recognised for this.

Karen · 25 November 2021

★★★★★ 5/5

Trustpilot

Thanks go to Holly and Hollie of WARDS…

Thanks go to Holly and Hollie of WARDS Headcorn. Very professional, very supportive and I would highly recommend to anyone wishing to buy/sell in Headcorn. Thank you ladies

Mr · 28 March 2024

★★★★★ 5/5

Trustpilot

Excellent

Hannah has been nothing but supportive in our journey with rentals. She’s been personal, without being overbearing. She’s a friendly person to communicate with and I’m so happy she could help us out.

Daisy · 29 July 2022

★★★★★ 4/5

Trustpilot

All's well that ends well !

My sales progressor ,Jodi Wyncoll, was an absolute pleasure to deal with once I had a sale STC and my dealings came under her personnel attention. Her communication was faultless, she had her finger on the pulse at all times ,and she oozed client empathy which I am sure was in equal measure to both buyer and seller. A very professional and committed individual who stood out above all others at Wards. In all honesty my 4 stars are a result of 5 stars for Jodi and 3 stars for the process period up to Jodi taking control . It all ended well after some unexpected complications to deal from with from my side, and Jodi should be commended for her role in my experience.

Keith · 1 September 2022

★★★★★ 5/5

Trustpilot

Me and my partner will be moving into a…

Me and my partner will be moving into a property this weekend through wards. Had a very helpful man by the name of Lee from wards lettings in Ashford who was very helpful, always there if I had an queries. All in all very straight forward and very happy on how smoothly everything has gone.

Leah · 27 August 2021

★★★★★ 1/5

Trustpilot

Intimidation

My Son and partner have just completed on there purchase of their first home together. I have tried to help them along the way as much as possible advising them on how the process works. I recommend mortgage advisors and solicitors that I have used over the years and told them to avoid using the estate agent recommended solicitors MARTIN TOLHURST as we had a very bad experience with them. I was then told by my son that Wards would only accept the offer that they put in on a house if they were going to use Martin Tolhurst. We looked into why this was and they are paid commission by them for each conveyance. They had no choice but to use them and as usual phone calls are answered occasionally and usually by someone who has not got a clue. This type of forceful behaviour needs to be reported and should not be going on. It was over seven years ago i made this mistake and I am still cross about it now . Shame on you Wards - shocking.

Consumer · 24 August 2022

★★★★★ 5/5

Trustpilot

Huge thanks to the team at Wards

Huge thanks to the team at Wards, namely Judy, Debbie & Matthew, for the facilitation of our house purchase. Judy has gone above and beyond to communicate updates to me and to ensure a smooth progression of our purchase in spite of circumstances beyond her control threatening to unsteady the chain. She has been exemplary in her calm, controlled and empathetic manner, going the extra mile to give a professional yet personal service. She is an absolute credit to the company.

KF · 23 August 2022

★★★★★ 5/5

Trustpilot

Great service and easiest process

We have recently rented a property through Wards dartford and experienced exceptional service from beginning to end they made the process so easy and answered all questions that we had straight away. I would recommend Wards dartford to anyone looking to rent a property as they make it a very simple and easy process.

Ryan · 23 October 2021

★★★★★ 5/5

Trustpilot

First rate lettings serviceWe have used Cubbitt and West for some…

We have used Cubbitt and West for some years now and they never disappoint. From marketing to arranging viewings to managing contracts and rent collection the service provided has always been first rate, prompt and attentive. We have used other agents in the past so we know what the competition is like, C&W are definitely a cut above.

Mrs · 19 December 2020

★★★★★ 5/5

Trustpilot

New Ash Green Wards branch sold our…

New Ash Green Wards branch sold our house effectively and hassle free. They worked very proactively and professionally with realistic prospects that happily materialised in a fair offer for us as sellers and the buyers. We are very pleased with the service provided and we thank personally to Jade as the branch manager for her well doing.

Miguel · 2 March 2021

★★★★★ 5/5

Trustpilot

Clare McDonnell is always helpfully and…

Clare McDonnell is always helpfully and willing to go the extra mile. Her knowledge of the market is outstanding. A great asset to the team at wards. The post sales department and especially kim are there every step of the way and assisted me in getting my purchase through in the desired timescale. High fives all round.

George · 5 February 2021

★★★★★ 5/5

Trustpilot

I have never had a rental go so…

I have never had a rental go so smoothly! George and the team were excellent throughout. They were efficient, professional and the communication was on point.The goodie bag upon completion certainly was a great touch.

Martin · 7 March 2022

★★★★★ 1/5

Trustpilot

Fake viewings

Fake viewingsComplete confidence tricksters. At the T wells branch the head of Sales guy Robert told me he'd found a potential buyer after 1 day and I hadn't even signed a contract. I dropped the keys round and he told me the appointment time. I was a little suspicious so I stayed in the flat. He didn't turn up. I picked up the keys later and he said the viewing had gone really well. When I confronted him with the truth, he said the viewing had taken place online! This was before Covid. I told his boss John Cameron and he couldn't have cared less. Don't use them, this stuff happens all the time with them.

Jan · 25 July 2022

★★★★★ 1/5

Trustpilot

AVOID WARDS

I would not recommend using wards, they charge 1.8% regardless of the service they choose to provide you with. My house was evaluated at a good price point and with my house not even being 3 years old, NHBC warranted and a highly desirable location it was obvious that my house was going to sell quite quickly. My house ended up selling off market (within 2 days) and I showed all prospective buyers the house MYSELF. Wards have not spent any money on marketing for my house and therefore I felt it was reasonable to ask for a reduced fee. The manager Jonathan at Strood wards was very rude to me and told me they spend millions on marketing each year to ensure they get a huge client data base and told me his team worked hard to sell my house quickly (they would have sent a mass email to their distribution list, potentially made a couple of phone calls and scheduled a few house viewing appointments for me) because they knew I wanted to make an offer on another house I loved (also via wards). I did not end up making an offer on the house I loved as the agent told me my offer was insulting (I was going to offer 10k less due issues with the house that would cost more than 10k to fix I.e. a broken garage door) not really sure how this was insulting but never mind. My fee including VAT is around 7k and I’m trying to understand what all this money has / is going towards. The solicitors I am using are charging me a fixed fee and I am sure more billable hours are going into what they are doing for me vs what wards have done for me.I also took time out of work to show my house to potential buyers and they did not show up. I phoned wards to find out where they was and they said “oh sorry the estate agent dealing with these appointments is out of office today so we didn’t realise these people cancelled”. Very frustrating and I did not get an apology and I was not provided with any feedback from anyone who viewed my house either.That being said the after care team are very helpful and trying their utmost to ensure I can move on my preferred date.

Lo · 19 July 2022