Trusted Agent profile · Maidstone
★★★★★
1,784 reviews across 2 platforms
Loose Green, Loose Road, Loose, Maidstone, ME15 0AA, ME15 0AA
Wards's office in Maidstone, at Loose Green, is rated 4.7 out of 5 across 1,784 reviews on two platforms, including 63 Google reviews rated 4.4.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotWas kept up to date by Debby on the…
Was kept up to date by Debby on the progress at wards , so easy to deal with the whole team at birchington office Ellie was so helpful whilst we were viewing the property
Hi Stephen,Thank you for leaving a review! It's great to hear how positive your experience has been and particularly how helpful Ellie was when showing you the property and how informative Debby was throughout the porcess.Best wishes,Wards.
5/5
TrustpilotProfessional Service
Very grateful for the professional approach of the parent company, Wards/Arun Lettings as part of Arun Estate Agencies Ltd., particularly Kate in Horsham. Wards/Arun Estates inherited a very difficult situation following the previous agency's unsatisfactory management of both an initial tenancy and unwanted follow-on, neither monitoring dilapidations nor performing due diligence on new tenants. Kate managed the situation and obtained vacant possession in a professional and non-confrontational manner, which hopefully will enable us to restore a late parent's property to what it once was. Highest commendations are due both to Arun Estates and Kate in particular.
5/5
TrustpilotWe would like to thank Wards of Hythe
We would like to thank the Wards of Hythe branch for all of their help selling our late mum/nan’s house. They made what was a very hard process run as smoothly as possible and were very sensitive to what we were going through. We are very grateful to Mark, Darren and the rest of the team for all of their help.
Good Morning Amanda,Thank you for your positive review. We're so pleased to hear that Mark, Darren, and the team at our Hythe branch were able to support you through such a difficult time and make the process as smooth as possible. Your kind words mean a lot to us.Best wishes, Wards of Kent
5/5
TrustpilotI found my rental house through Wards
I found my rental house through Wards. After months of house hunting and exhaustion, the current property was shown to me by a lovely lady named Vanessa. She was very supportive, encouraging and patiently listens with a genuine heart. She was really helpful which made the whole process smooth. It is hard to find genuine souls like her. Our heartfelt thanks to Vanessa who deserves an appreciation for her sincere work. Many Thanks Vanessa & Wards
5/5
TrustpilotThank you to Jess at Wards
Thank you to Jess at Wards - whilst there were some difficult periods during this purchase Jess was always extremely pleasant to deal with ensuring that I was kept informed even at times when she wasn’t working. Her efficiency moved things forward without a doubt! I would absolutely recommend Wards. Julia Doyle
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHighly recommended! Professional and friendly
From the beginning David was super helpful and prompt. Once we got the property the process was smooth and prompt with no issues at all. Also the help of Maria with other admin chase ups. We were a bit slack with getting back to both David and Maria but they were both patient with us as we went through the entire process. Would highly recommend Wards. Very professional in both the process and attitude. Appreciate it.
5/5
TrustpilotWards Barnehurst Agent Service
Wards Barnehurst Agent, Sales Advisor, Miss Rebecca Boyd is an outstanding customer service. I have viewed a property in Bexleyheath. She was handling a case professionally. I rated 5 stars them. I would recommend to buyers to go with Wards Barnehurst Agent. Superb service and customer service.Shri Gurung
Shri, thank you for your kind words. I will pass onto Becky. Good luck in your property search.Kind regardsDavid HayesDevelopment Director
2/5
TrustpilotWe were in the process of buying a…
We were in the process of buying a property from ward when the seller pulled out, this was not Ward's fault. This took 4 months and we were nearly at the exchange point. My problem with Ward was their unprofessional attitude, not responding to calls on time. They are not open and forthright.From the onset, l have a feeling something was not right but l couldn't pin point it. Be careful if you have to use them,make sure that things are clear to you from the onset. I won't be using them in the future.
5/5
TrustpilotExcellent Service
We would like to thank Geoff, Connor, James and Debbie for all their hard work in selling our house. The team were always helpful and responded quickly to any questions/queries we had. They worked hard to sell our house under challenging circumstances. We highly recommend using Wards of Barnehurst for any future house sales. Caroline & Andy
5/5
TrustpilotFrom the start Mark Nathan and Grace…
From the start Mark Nathan and Grace were all very helpful at wards any questions I had they explained to me in Lehmans terms all very helpful and polite on the phone no question was too much trouble if I was going to sell my property again I would use wards definitely
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotDavid is exceptional
David is exceptional and constantly guided us through the entire process from initial interest to the offer acceptance. Beyond his obvious professionalism David is able to connect with clients on a human level, which is rare. David is an asset to Wards!
Michael, thanks for a lovely review. We have a few "David's" and I would love to make sure the right one gets to hear your kind words. Would you let me know.Thank youDavid HayesBranch Development Director
5/5
TrustpilotThe staff at wards have been great…
The staff at wards have been great especially Lucy. She really listened to what I was looking for, and was really informative on any questions I had, if she couldn’t answer she would find out and contact me when she knew. Friendly and approachable, I will defiantly recommend wards to friends and family.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotReceived a scamming letter today unsolicited…
Received a letter today unsolicited from Giles Warner who claims to be 'senior branch partner'. It starts "I noticed your property recently went on the market...."It has not gone on the market or even been discussed with any agent for several years. So the letter stars with a complete lie and follows up with an attempt to coerce us to ditch our imaginary current agent and appoint them. This is frankly scammer behaviour. So I looked them up with the regulatory bodies and protection schemes and found no reference to any of their multiple trading names.
Dear AJB TempleThank you for your comments and we are sorry that you are unhappy with a letter that you have received from us.Regrettably, we have been unable to identify you from the information that you have supplied however, at the bottom of the letter you have received, there should be an email address and reference number that you can use to ensure that you no longer receive communication from us. Alternatively, please do not hesitate to contact us at customer.support@arunestates.co.uk and we will ensure that you no longer receive communication from us. Please be assured that we are registered with the relevant bodies and redress schemes under our company number 2597969 and should you require further information in this respect, we would be happy to provide it to you. Kind regardsArun Estates, Customer Support
5/5
TrustpilotWe have finally exchanged
We have finally exchanged! Thank you to everyone at Wards for all your hard work and support throughout the process. It hasn’t always been easy, but you all worked tirelessly to get the house sold.
5/5
TrustpilotFrankly the best Estate agents I have…
Frankly the best Estate agents I have dealt with.I conducted from overseas and from the first phone call to the end of the process (securing the flat), they were helpful, precise and thourough. Laura, who was my main contact, kept in touch regularly to keep me informed of how things were going, she sent me a video of the flat as I could not visit it in person and answered all my questions regardless of how trivial those were. I would highly recommend them to anyone in search of a flat in that area. Thank you so much to the Ward team and Laura in particular for supporting throughout the process which in my previous experiences have been rather stressful. Not this one though!!!
Hi Paty,Thank you for leaving a review! It's fantastic to hear how positive your experience with our agents has been and how they've been able to support you in securing your flat from overseas.Best wishes,Wards.
1/5
TrustpilotNot at all reliable..
Not at all reliable... We viewed a property in Maidstone on 21st October 2023..The property was listed for £250000....We made the offer for £250000.... But Wards said you have to increase the offer we went for £255000...but again they declined.. We increased it to £260000 and later to £270000...but Wards still playing with customers and demanding more... Don't go with these estate agents as they are cheats.... We never got the house...Fake and cheats in professional business.
Dear Oommen,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Wards.
5/5
TrustpilotMy property did not go through to completion.
Although my property did not go through to completion with Wards, I received excellent support throughout the journey. They were attentive, approachable & caring. Darren is certainly management material, deserving of any promotions. Little Mark a proactive, swift Manager pays attention to detail. Big Mark is adorable loved by all that interact with him. Not forgetting Florence who listens to her client's needs & is always immaculate & stylish. I certainly recommend them all
1/5
TrustpilotOur house is currently on the market…
Our house is currently on the market and finding a certain member of staff at wards of walderslade rude and unpleasant.I understand the current market is difficult but when the staff advise they can’t work miracles to you when they are the ones that priced our house and then went to say damage had been done by a different estate agent The gentleman I spoke to was totally unprofessional and we will be removing our house from them as soon as we can
Dear Nicola,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Wards.
5/5
TrustpilotJust a few words to say thank you to…
Just a few words to say thank you to the staff of faversham branch especially Jake and Sam for their exceptional help and advice throughout our buying experience ,nothing was too much trouble and they kept us informed all the way through our viewings.Thank you Jamie and Julie
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe chose Wards (Maidstone) to sell a…
We chose Wards (Maidstone) to sell a house for us as they stood out from other estate agents (I particularly liked their matterport feature).The whole Maidstone team were very professional & friendly.'Holly Smith' whom we dealt with mainly was exceptional & kept us up to date through the whole process.'Tina Styance' was our progressor who was exceptional too & got things moving along as we were exchanging contracts & completion.We'd definitely use them again & I'd highly recommend them too!"Thank you" from the Reeves Family!
Hi Martin, Thank you for leaving a review! It's great to hear how positive your experience of selling your home with our team has been and how professional and friendly you've found them to be throughout the process. Best wishes, Wards.
4/5
TrustpilotKarla was one of the only ones to help…
Karla was one of the only ones to help myself and my partner, dealing with an unfair and stubborn landlord trying to dispute money, and achieved our outcome. Cant thank her enough!
Hi Sian,Thank you for leaving a review! We're pleased to hear that Karla was able to help you through a difficult situation.Best wishes,Wards.
4/5
TrustpilotWards were very helpful during the…
Wards were very helpful during the conveyancing process, especially Paul Jordan, Gary and Anne. They took time to listen to my questions and concerns and also made us feel safe during the pandemic as distancing and PPE protocol was adhered to. Thanks very much for your kind, considerate and knowledgeable manner.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotExcellent service from the Wards team
Excellent service from the Wards team, Ramsgate. We recently used Wards for our move into a rental property. Hannah was fantastic. Professional, knowledgeable and friendly, Hannah guided us through the process ensuring our move went smoothly. We highly recommend
Hello,Thank you for taking the time to leave a review. We're so glad to hear that our Ramsgate team were able to help you on your property journey!We'll pass your feedback along to Hannah and the team, who will be delighted to hear that you are so happy.Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service from Abigail
From start to finish the service we received from Wards was second to none. Abigail showed us some properties and was with us all the way through the letting process. She was kind, professional and very knowledgable. We found our dream house and it was made to be an easy process with the dedication and vigilance of Abigail.
Hello Sarah,Thanks for leaving us such a lovely review, we really appreciate it. We'll see to it that your kind words are passed on to Abigail and the team!All the best,Wards
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