Wards Loose reviews in Maidstone

★★★★★ 5/5

Trustpilot

Ask for Maria and you will be well taken care of!

I am incredibly satisfied with my experience at Wards. As an American, I was very nervous about navigating the real estate market in the UK. Maria made the process as easy and efficient as possible! She walked me through all the steps, and made me feel comfortable with the entire process. Maria went above and beyond to help me find a place that fit my needs! She was available any time I had questions, and she took the time to find a property that fit all my criteria and not just the next one that came available. I would have been lost without her knowledge and expertise. It was an overall exceptional experience, and I will absolutely use Wards again for all my future housing needs.

Cassy · 29 July 2022

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience. From day one when I booked to view a property, Aaron Stoner was amazing. So polite over the phone, efficient and professional at all time. When it came to meeting with him in person, all my questions where answered and he managed to secure me and my family a lovely home to move into within a matter of weeks. My experience as a whole was excellent and I thank the whole of the Wards Team for that.

Declan · 2 September 2022

★★★★★ 1/5

Trustpilot

The worst letting agency ever!!!

The worst letting agency ever!!!Our experience with them did not start well. The initial offer was declined because the evaluation company made a mistake which they owned up to and apologized, but Wards during the process was an absolute pain. No help from them in trying to get more information from the evaluation company to straight up lying to us about the results. It took us two days on the phone with the evaluation company and Wads to get it sorted. In the end, we still decided to continue with the offer. The first day we got the keys, moved in and immediately we noticed that one key was not there. We called the office of Wards Letting and their response was, we don't deliver keys to homes, you need to pick it up yourself, which my response was. It is your job to provide all the necessary keys/paperwork,... to us not that we need to beg you to get it for us. To this day we still don't have all the necessary keys. After a few days, we contacted them and filled out a damage report that the refrigerator was not working properly and there was damage to the bathtub which needed to be fixed. We submitted the damage report and immediately we saw that it was resolved in their dashboard. We call them and they say they did that so they can do both tasks at once. We said okay, and left it. A month and a half passed by no update, we called again and they said it was marked resolved, we were like no it did not resolve itself on its own, so they restarted the case and after basically 2.5 months both cases were resolved. Now we come to the main problem that we are dealing with their incompetence. The gas bill was delivered for them to our address for our address, and because we were not the recipient we are not allowed to open it. We changed the operator and tried to close the account at British Gas which we could not do as we never had an account with them and their response was, we don't have your information, someone else has already an account on this address so there is nothing for you to do. This leads us back to the gas bill which we got but was addressed to Wards. We called them, there are important letters for you here, their response again we don't do that, you need to deliver it to our offices if you want to. We said we are not your mailman, get it sorted in the post so that you get mail addressed to you. A couple of months passed by and because the gas bill was not paid, we got more letters about late payments and also from debt collectors. We called them again, notified them and the same story. One day we were going into the city and we said let's take the letters of Wards to Wards, because they were piling up. Well, we got an email from them that we need to pay a fine from the debt collector, which they were like you know which one? We don't know, you have the mail which we delivered to you, send us what was in the letters. The person handling this did not even respond to the mail in which I asked to get the scans for two weeks, we then called them again and he played as he knew nothing about it, that the other person had them and will send them over. It took again couple of days to get the scans, and to be honest it would have taken longer if we had not called their office every day. No sense of urgency on their part. We got the scans, reviewed it, and called the debt collectors, they say it is not addressed to you, so Wards has the problem, not you. I also tried to explain to Wards, that this is their fault, that the penalty occurred, as if they had their mail sorted they would get the bill from the gas provider and contact us. The person dealing with this was it is your fault, you should cancel the contract which I tried to explain again and again, we did try that, we had no contract with them as you guys had it. It is so exosting dealing with this person because he just does not listen at all. At the end he said it is no one fault, well BUDY someone has to pay for a mistake so NO, someone is at fault. At the end we paid the whole sum because we decided we do not want to deal with them anymore. You would think it will end here. We got another letter from debt collectors, again addressed to them and they still have the nerve to say can you deliver it to the office. Well no, the person should have arrived already, sent an email I will come at this time, but no one came. Got another email with more dates when he can come, no sorry that we could not pick up the letter, nothing. DO NOT DO BUSINESS WITH THIS LETTING AGENCY, YOU WILL REGRET IT.Additionally:Your response tells me that you did not even try to find me in your system, because it should not be that hard. Hint, you have access to your employee's emails, try there.The letter was picked up, but two weeks later no response from you guys on what was the content of the letter. Really working hard!

S&M · 27 November 2023

★★★★★ 5/5

Trustpilot

If I could give more Stars I would!🙌🏻

For the past couple of Months, myself and my husband and been looking for a house to buy. I stumbled upon a house and that’s when I got introduced to Alex Martin. She was amazing throughout the whole process. I have now found a house unfortunately not through wards however, the customer service from Alex was brilliant, consistently sending me new houses which were all within my price range and the ideal property we had spoken about for us. Nothing was too much for her, managing to get me several viewings for all in the same day so it was easier on us. I would 100% recommend using Wards. Thank you so much🙂

Casey · 2 July 2022

★★★★★ 5/5

Trustpilot

Michelle Carroll from Wards New Romney…

Michelle Carroll from Wards New Romney was fantastic really helpful friendly and welcoming. Michelle went above and beyond to help us find our dream home!!

Joe · 13 April 2024

★★★★★ 5/5

Trustpilot

Rebecca Morgan was extremely efficient

Rebecca Morgan was extremely efficient, easy to contact and helpful. Would highly recommend for anyone needing an estate agent.

Danielle · 31 July 2024

★★★★★ 5/5

Trustpilot

Thanks to all at Wards New Romney

Recently sold through Wards of New Romney. Excellent service and best price achieved for our property. After a buyer was secured, the Sales Progressor, Kelly, took over and she was brilliant. We had a very difficult and drawn out onward purchase in a very short chain which dragged on for 7 months. Kelly went above and beyond to sort this out. She was instrumental in this transaction finally reaching completion and we are eternally grateful to her for her patience and hard work.

Rosemary · 14 June 2022

★★★★★ 5/5

Trustpilot

Review of Wards letting team

Laura has been amazing in helping us let our property from first point of contact to the tenant moving in and beyond. Especially being first time landlords. Always easy to contact and very helpful. Couldn't recommend more.

Nicola · 5 July 2023

★★★★★ 3/5

Trustpilot

I can’t say my experience with Ward was…

I can’t say my experience with Ward was very smooth as a lack of commutation with the office to hand me the keys on time was “lacking” I ended up waiting till the end of the day to get the keys with the car filled with my stuff on the street. However to end on a positive note! Prateek the agent which dealt with us was amazing, responded quick .. very polite and knew exactly what he was doing. He made our transition smooth. Explained the process step by step . Thank you !

Sarah · 8 June 2022

★★★★★ 5/5

Trustpilot

Great team

Great team. Lovely and friendly and made the whole experience less stressful. Darren and Natalie were fabulous.

Dawn · 29 August 2024

★★★★★ 5/5

Trustpilot

Fabulous service from Kirsty

Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!

Michael · 2 December 2025

★★★★★ 1/5

Trustpilot

aggressive pricing

aggressive sale prices. you price everything with desperation. I already what properties are advertised by wards. no regard to location, practicality, features that will require attention etc, they just slap a higher end price possible on it.They once tried to sell a house that had no central heating, hidden mould with pain, cracked windows and that would need a hell of a lot of work to renovate to bring up to date, for such a ridiculously high price and even too proud to negotiate, trying the odd tactic of 'there are a lot of interested parties, and they offered..., would you like to match the offer or go higher'They were unsuccessful through the summer and had to give up as it approached the autumn as buyers would start to notice and brought up the faults every time. sort your pricing out.

Maybe · 5 November 2023

★★★★★ 5/5

Trustpilot

I would like to thank Nicole Smith for…

I would like to thank Nicole Smith for finding me and my wife kirsty a nice home that we loved the look of also worked really hard for us both also answered all my questions and queries would recommend nicole 100%

Dan · 17 February 2023

★★★★★ 5/5

Trustpilot

Aaron and Wards of Kent are amazing!

Everything with Wards of Kent was very smooth and helpful. The man helping me, Aaron Stoner, was incredibly useful and was always helping where he could. I genuinely could not have asked for more. Couldn’t recommend Aaron or Wards of Kent enough to anyone looking for a property. 5 star service.

Will · 3 December 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

From the moment Jonathan came to provide a valuation until the moment Anouska saw my sale through to completion, Wards provided a 5 star service. There was constant communication throughout and Anouska went above and beyond to ensure the sale and my purchase were progressing. Ward's were on the ball the entire time keeping me updated and making sure that the other parties were also doing their bit.I would definitely use Wards again, and recommend the Strood branch!

Harmesch · 19 July 2022

★★★★★ 5/5

Trustpilot

A big thank you to Dan Schopman from…

A big thank you to Dan Schopman from wards in Maidstone . Nothing was too much for him all the telephone calls and emails. Being a first time buyer to obtain a property without enough knowledge even though I made mistakes Dan was patient with me . He walked the journey with me through out . I nearly lost the property but God made it possible for me. Dan words fail me from the bottom of heart I want to say thank you so much. I could not believe it when I received a telephone call from Dan in January saying the property was back on the market and finally the day I received my keys . All the process was being explained to me , all information provided .Thank you so much Dan for your time . I won't do justice if I don't mention the seller thank you once again for considering me and all the goods you left for us I and my family we are so grateful. We are enjoying our new home .Keep up the great work Dan you are amazing you stood with me despite all the challenges I was facing. Grace

Grace · 8 April 2022

★★★★★ 5/5

Trustpilot

I've recently moved in property

I've recently moved in property. The welcome gift is lovely. All moving process are so easy and smooth. The staff are professionals who know they job well and always supports whenever and wherever they offer they help. Especially, Prateek is the best, he has the most of the property knowledge. He goes for extra mile in his job. After office hours closed, he came to my flat to help me with my enquires. He responded and solved my all enquires. I highly recommend using this agency. Because, they have professional staff and all your enquires are handled quickly. I hope, they continue this way.

Ulugbek · 4 April 2022

★★★★★ 5/5

Trustpilot

Abi was extremely supportive throughout…

Abi was extremely supportive throughout the entire application to acceptance process. We were delighted with the first rate service we received and extremely thankful to Abi for all her support and guidance. Nothing was too much trouble as we called multiple times for updates which were responded to quickly. Excellent all round!

William · 16 August 2021

★★★★★ 1/5

Trustpilot

I have contacted Ward's via listing…

I have contacted Ward's via listing details for more than 30 properties they have advertised and have yet to be contacted back. Calls were answered and I would be told that someone in letting would call me back as soon as they were available. Over 2 months and no calls were ever returned. In less than 5 days, using another agency, I had keys and was moving in to a new place.If you are on a time restraint when relocating, BEWARE of using this company.

Angela · 24 March 2022

★★★★★ 5/5

Trustpilot

Great experience

This is my first time to rent a property thru Wards. I am glad that my experience of renting was handled by Maria Byrne (Ramsgate Branch) from starting till the end of getting the key. She is so thoughtful, dedicated, be empathy, efficient in dealing problems that appeared in the rented property. Even though that was not her job scope, but she will still try to help me as she knew that English is not my first language and will try to understand me and convey the correct message to her colleague in the maintenance team.

Wai · 23 March 2022

★★★★★ 5/5

Trustpilot

New Tenant

I had the good fortune to have my tenancy managed by Tessa Daniels at Ward's Lettings, Strood. Having been unable to move into our property and having limited time to find a rental home, Tessa did everything possible to ensure a smooth move was accomplished. Tessa is a credit to her team, demonstrating professionalism and an ability to manage all parties (tenant, landlords, contractors) effectively. Tessa clearly in an experienced lettings agent and responds calmly to the challenges of her role. I would strongly recommend Tessa to anyone wishing to let or to rent via the Wards lettings team.

Bryn · 22 March 2022

★★★★★ 5/5

Trustpilot

James Rixon of Wards of Ramsgate.

James Rixon of Wards of Ramsgate.Whilst searching for a property you get to see a lot of agents, some good and some are not as good….James is a breath of fresh air, he is enthusiastic and personable. His approach is of the right balance of knowledge, confidence and professionalism. Thank you James…

SAH · 1 August 2021

★★★★★ 1/5

Trustpilot

After the sale of the property l…

After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.

Babatunde · 14 June 2025

★★★★★ 5/5

Trustpilot

Wards handled a sensitive and challenging period property sale for us superbly

Wards handled a sensitive and challenging period property sale for us superbly. After interviewing five Maidstone estate agents Dan was the only one to set out a clear and tailored sales, marketing and pricing strategy that has been proven to be highly effective. The sales activity has been masterly steered by Dan and Steve who have calmly, patiently and enthusiastically managed the process every step of the way. We couldn’t recommend Wards, and in particular Dan and Steve more highly.

Julian · 21 February 2022