Trusted Agent profile · Maidstone
Verified
★★★★★
947 reviews across 2 platforms
15a King Street, Maidstone, ME14 1BA
Robinson Michael & Jackson's office in Maidstone, at 15a King Street, is rated 4.9 out of 5 across 947 reviews on two platforms, including 946 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte was exceptionally helpful, 10/10!
Thank you so much for the 10/10 review! We're thrilled to hear that Charlotte provided such exceptional help. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
GoogleThe whole experience was smooth and stress-free. Communication was excellent, with quick responses and a very professional yet friendly approach throughout. Everything was handled efficiently and clearly. Highly recommend, all thanks to Ellie!
Thank you for the wonderful review! We’re so happy to hear everything went smoothly and that Ellie could make the experience such a positive one. Thank you for recommending us! RMJ team!
5/5
GoogleTilly was extremely helpful, friendly and knowledgeable about the property to be viewed.
Thank you so much for your review! We're delighted to hear that Tilly was so helpful, friendly, and knowledgeable during your viewing. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleBooking the viewing with Nikki was super smooth. The visit itself with Ellie was great, she was on hand with any questions we had at the time. …
Thank you for such a lovely review :)
1/5
GoogleExtremely disappointing experience, think carefully before renting through this company! The property was handed over in a poor condition, with an inaccurate inventory and rubbish left behind, including rose petals on the floor and even dildos under the bed. We refused to sign the inventory because it simply wasn't an accurate reflection of the property. We then dealt with a serious silverfish infestation, which ultimately resulted in us having to dispose of over £5,000 worth of furniture and belongings. The biggest frustration was the lack of communication when the tenancy ended. Our deposit wasn't dealt with within the stated timeframe, and we had to start the TDS process ourselves before we finally received a response. The proposed deductions then included charges for the landlord's own furniture to be removed and items that were already present when we moved in. We have photographs, the original inventory and correspondence to support everything above. I'd strongly recommend anyone renting through this company documents absolutely everything and keeps evidence of the property's condition from day one.
5/5
GoogleExcellent team! They have already helped us finding a buyer for our property and also helped us negotiating the price for the property we are going to purchase. A big thank you to Danny for spending his valuable time calling the vendor and negotiating the price for us.
Hi Dunishiya, Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that … More
5/5
GoogleAnna was super helpful! So informative and reassuring during such a stressful time. Would definitely go through her again. Thank you Anna.
Thank you so much for your kind review! We know that searching for a home can be a stressful time, so we’re thrilled to hear that Anna’s informative and reassuring approach helped put you at ease. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GooglePurchased our forever home with Robinson Micheal and Jackson. Ellie was the estate agent that showed us around. Ellie has always been very helpful and friendly. Jodie and Ellie have made our moving home experience less stressful. …
Thank you for your lovely review! We’re so pleased to hear that Ellie helped make the viewing process enjoyable and that both Ellie and Jody supported you throughout your move. Knowing we helped make your home buying experience smoother … More
5/5
GoogleThe whole team at Robinson Michael and Jackson are amazing especially Jody she is always helpful and professional. I would highly recommend.
Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with the whole team here at Robinson Michael & Jackson. Kind regards, Robinson Michael & Jackson
5/5
GoogleWe sold our home with RMJ, and they were absolutely amazing from start to finish! A massive shoutout to Danny for going above and beyond, always supportive, friendly, and quick to respond. We couldn’t be happier with the whole experience!
What a brilliant review! 🤩 We're thrilled that RMJ was amazing and that Danny went above and beyond for you! 🌟 Thank you so much for choosing us! 🏡 …
5/5
GoogleLibby Welch was exceptionally helpful when it came to us getting our property sorted out. She was very patient and attentive to all our requests, enquiries and she addressed and resolved all our concerns. And I will gladly recommend her services to anyone in need of it.
Thank you for your wonderful feedback! We’re so pleased to hear that Libby Welch was exceptionally helpful in assisting you with your property. Her patience, attentiveness, and dedication to addressing your concerns truly reflect the high … More
5/5
GoogleWe have been so impressed with the support. Ellie has kept us well informed with every stage of the process. Ellie was professional and very approachable. Would highly recommend.
Thank you for the 5-star review! We are so glad Ellie could provide the professional and informative service you deserved.
5/5
GoogleWe just wanted to say a huge thank you to Ellie at Robinson Michael & Jackson. She was absolutely brilliant when showing us around the property we’re interested in purchasing. Not only was she friendly, professional and well-informed, but …
Thank you so much for your wonderful review! We’re thrilled to hear that Ellie made your viewing experience so positive and thorough. She truly goes above and beyond to ensure our clients feel informed and supported, rain or shine! Your … More
5/5
GoogleWe are so pleased with the service from Robinson Michael & Jackson. In particular, Ellie, who has answered every question promptly and has never made us feel that we're asking too much. From viewing a rental to getting the keys has only been a two process. We would recommend this Estate Agents to anyone, their professionalism along with their friendly attitude has been such a refreshing experience. Thank you to the whole team!
Thank you so much for the review! We are thrilled to hear that you had such a smooth experience and that Ellie could make the process feel seamless for you. Welcome to your new home, and thank you for recommending us. Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleYou were very supportive and patient to work us through the viewing. I am looking forward to signing this deal with you. Thanks
Thank you for taking time to leave us a 5 star review. It was a pleasure to meet with yourself and we hope everything goes smoothly with your move! Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleThank you Tilly for allowing us the time to view. We were late because of the traffic, and even though I suggested we hurry on through the viewing to allow you time for your next viewing, you told us to carry on and not worry. …
Thank you for your lovely feedback! We’re so pleased to hear that Tilly made your viewing experience stress-free and accommodating, even with the unexpected delay. Providing a friendly, professional, and informative service is what we … More
5/5
GoogleWe are mid sale and purchase with RMJ and they have been so helpful throughout. Ellie was so kind when it came to navigating the sale of our home and we felt the service they delivered was unmatched in comparison to other agencies we looked …
Thank you so much for your amazing review! 🌟😊 We’re thrilled Ellie and Jody could make your sale and purchase process smooth and stress-free 🏡💬🙌 Wishing you all the best in your new home! 🔑 …
5/5
GoogleMe, my partner and our baby viewed a property to rent in Headcorn. As we are relocating to Kent the days we could come down to view properties were limited. We spoke to Libby Blacknell who was very friendly and understanding and went out of …
Thank you so much for your wonderful review! 🌟😊 We’re thrilled Libby could be so friendly, understanding, and helpful 🏡 …
5/5
GoogleSkye is very efficient and always gets back to my endless questions in a timely manner, she couldn’t do enough for us! She sold me and my husband our dream home (which I thought would be impossible as I had a requirements list longer then …
Thank you so much for your amazing review! 🌟😊 We’re thrilled Skye could help answer all your questions and make your dream home a reality 🏡 …
5/5
GoogleEllie has been absolutely amazing at helping me with my house viewings, very speedy and reliable and pleasant.
Thank you for the wonderful review! We’re so pleased to hear that Ellie was able to make your house viewing experience smooth and enjoyable. We’ll be sure to share your kind comments with her! … More
5/5
GoogleWe are currently selling our house with RMJ. The whole team has been very friendly and helpful, but a special shout out to Jody who has helped to keep me sane during a very stressful time.
Thank you so much for taking the time to share your experience! We’re delighted to hear that the whole RMJ team has been able to support you throughout your sale. A special thank you for your kind words about Jody. We truly appreciate your … More
4/5
GoogleKelly was very helpful and informative, she knew all about the properties she was showing me round and although I didn't go ahead with either of them she provided and excellent service from start to finish. Thank you Kelly :)
5/5
GoogleWe had a fantastic experience viewing a property with Ashley. From the moment we arrived, Ashley was friendly, professional, and incredibly knowledgeable about both the home and the local area. He made us feel completely at ease, answered …
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear Ashley made your viewing a fantastic experience with his friendly, professional vibe and local expertise! 😊 …
5/5
GoogleExtremely happy - Jody has been nothing short of incredible! She has liased with my conveyancers and seller, without me even having to ask, and then emailed or phoned me with updates and let me know if there’s anything I need to do. She …
Thank you so much for your amazing review! 🌟😊 We’re thrilled Jody could make the process smooth and stress-free 🏡💬🙌 So happy to hear you’ve recommended her to your parents too! 💫🔑🎉 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Sittingbourne won Gold.
