Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an amazing experience with Agent MannThe agents were friendly, responsive, and truly cared about helping me find the right home. They offered invaluable advice and insight into the neighborhoods I was considering. Thanks to their hard work and expertise, I now own a beautiful house that I couldn't be happier with. Highly recommend!
Santosh · 11 October 2024
Agent replied · 25 October 2024
Thank you Santosh for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally appreciate the work of Sam and her team in the bumpy ride of selling and buying ... especially their hard work towards the end to ensure we all exchanged and moved together.
Sue · 2 March 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently sold my flat with the wonderful team down at Mann. Sam and team were extremely helpful throughout and made a very stressful time much easier for me. I would thoroughly recommend to any Seller!
K · 3 September 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA positive experience with Mann and David specifically. Knew their stuff, helped us negotiate a great price & were very patient. Recommended
Kevin · 13 October 2025
Agent replied · 13 April 2026
We are thrilled to hear that you had a positive experience with Mann and David! Our team takes pride in providing exceptional service and helping customers negotiate the best prices. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCouldn’t fault the service from start to finish. Updates every other day. Chasing solicitors and all round nice office to deal with. Would fully recommend to use these guys where possible. Also great fee not too expensive :)
Ryan · 13 April 2025
Agent replied · 13 April 2026
Thank you Ryan for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMann Estate Agents made my home-buying experience smooth and stress-free. Their team was professional, responsive, and kept me informed throughout. …
Mohammed · 13 April 2025
★★★★★ 5/5
GoogleAdam was a brilliant agent right from first phone call to speaking with Tommy, a brilliant mortgage advisor. I will recommend them anytime.
Sandy · 27 August 2023
Agent replied · 27 August 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDavid was so patient and did his best to keep me calm through a very long and frustrating process. Thanks David :)
Nicola · 28 March 2025
★★★★★ 5/5
GoogleAdam was great at showing me around. Liked his respectful attitude and nice manner. Thank you Adam
Pat · 26 October 2023
Agent replied · 25 November 2023
Many thanks for your marvellous 5* review Pat. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have had a good experience so far during our house purchase process. Sam Harris has been very helpful and communication has been smooth. Would recommend this estate agents
Sam · 30 July 2022
Agent replied · 30 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t fault the service from start to finish. Updates every other day. Chasing solicitors and all round nice office to deal with. Would fully recommend to use these guys where possible. Also great fee not too expensive :)
Ryan · 2 January 2025
Agent replied · 9 January 2025
Thank you Ryan for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAs a mortgage broker it was really disturbing to hear that a young client I had obtained a Decision in Principle for felt harassed by a member of this team insisting that she could only get a property if she went with their broker. She had a young child crying in the background and yet stated she was on the phone being badgered for 15 minutes. It makes no difference what broker a person uses
Ray · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI have to say this is probably the worst experience I have ever had with a Lettings agent. You can never get anything done in a hurry I had to wait for two weeks to have the boiler replaced, so no hot water 😡😡. I had to wait a month for the Yale lock to be repaired, the fridge freezer pack up again it was a week before anything was done and the oven stopped working over Christmas. In my experience I will never use them again and I wouldn’t advise anyone else.
G · 30 July 2021
Agent replied
Hello, I am sorry to read that this has been your recent experience. Customer and client experience is very important to us and as such I would like to invite you to discuss in detail your concerns via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe have been really pleased with the service we received from David. Communication has been excellent and we would recommend Mann Estate Agent Maidstone. Thank you for all your help.
Karen · 4 October 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and recommendation Karen. I will of course pass on your kind hearted words to our Maidstone branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first time buyer, we were a bit naive and confused about mortgage. We approached some estate agents to help us with the mortgage process but to no avail. We received poor customer service instead and we eventually reached a point where …
Olajide · 13 April 2025
★★★★★ 5/5
GoogleI had the pleasure of meeting Amelia Cakebread to view a property. It is good for the soul (or intangible 3 element!) when you speak to someone who has such genuine enthusiasm for their work. It created such a comfortable, interesting and fun rapport that put me at ease. And such an amazing surname! :D
Lmo · 3 October 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth Rupert and David have been brilliant assisting us during the process, very professional and friendly!
Zibi · 26 December 2024
Agent replied · 9 January 2025
Many thanks for your outstanding 5* review and your generous comments Zibi. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLovely estate agent who showed us around, but the office is really unprofessional, time wasting and untrustworthy. They let us see a property on the Saturday and I said I'd make an offer on Monday, they were due to call me for feedback anyway, they didn't call me and took all day to return my call to them, only to tell me that it's now under offer without even giving me opportunity to make my offer, which was higher and being under offer myself would mean a speedy sale for their seller, really bad practice and not how you run an estate agent, the owner should have been informed of the offer but told not to make a decision until all viewed had been spoken to. So completely wasted time, journey, all of the research put in etc. I cannot trust them to be transparent and honest and any property I see in future if it's being managed by these cowboys will not be something I consider. Absolute disgrace!!!
Yasha · 2 November 2022
★★★★★ 5/5
GoogleAdam & David have been brilliant with us as first time buyers, always gets back to us when they can & help with everything we have needed. Thank you so much :)
Jodie · 25 January 2024
Agent replied · 25 March 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave used Tommy at this office on many occasions and always offers the most professional and honest mortgage advice! Great service and would continue to recommend! Helpful and friendly every time I’ve been into the office.
Jonatha · 26 September 2023
Agent replied · 25 November 2023
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from start to finish with the Maidstone branch.
Made the sale of my apartment stress free, quick and efficient. The team were friendly, helpful and showed great customer service to go that extra mile in assisting me in the sale of my property. Definitely recommend.
Malcolm · 3 September 2022
Agent replied · 30 July 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've recently purchased a property from Mann & Co maidstone. David & Michael have been very helpful throughout the process and we couldn't be more grateful.
Hannah · 25 January 2024
Agent replied · 25 March 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used Mann recently to sell my flat in Maidstone. The service/ advice and support I received here was outstanding. The communication was efficient throughout the whole process. Would highly recommend them to friends and family.
Lois · 1 May 2023
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam and the whole team were very helpful throughout the sale of our house. They were always at the end of the phone to advise and answer the many questions and queries we had. I would recommend them highly!
Tom · 25 November 2022
Agent replied · 25 November 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
