Mann Maidstone reviews

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 5/5

Google

The Maidstone team have been great. From when we first visited Tommy to enquire about mortgages, putting a property up for sale with David and his team, to getting it sold and exchanged. They have answered all our questions and have been extremely supportive during a stressful process. Thank you to Tommy, David and team!

Clair · 8 November 2024

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 5/5

Google

Amelia is an outstanding part of the Mann team. She’s patient and respectful to the viewer. I had a few questions I needed answered regarding the property and they were answered only a couple of hours later. I would like to take this opportunity to thank her for all the help she provided.

Angela · 25 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 5/5

Google

We chose Mann Estate Agent Maidstone to help us with buying our first home and we couldn't be happier with our choice ! The whole team are fantastic, very professional and take their job seriously. Special thanks to Tommy Jackson, Michael Stewart and David Mansfield

Tsonyo · 20 December 2024

★★★★★ 5/5

Google

My partner and I have recently purchased a property through Mann Maidstone and we are quickly coming to the end of the process. Our experience with Mann Maidstone has been nothing short of excellent. We have had most correspondence and dealings with Amanda who offers a friendly, informative and efficient service. Throughout the process whenever we had any questions or queries they have been answered quickly and informatively. The members of the team have kept us updated throughout and have always been on hand should something come up. I would highly recommend the use of Mann Maidstone to anyone and thank them for the brilliant service!

Rhys · 24 October 2022

★★★★★ 5/5

Google

Tommy Jackson, Senior Mortgage Services Consultant of Countrywide Mortgage Services @Mann Estate Agent Maidstone - Tommy has taken care of our mortgage needs when purchasing our new home. Best mortgage adviser I have come across by far. His professionalism, knowledge, communication and patience are faultless. Honest and trustworthy. Thank you Tommy. We really do appreciate all your hard work and support! Highly recommend!

Caroline · 27 January 2024

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process.When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 5/5

Google

The team at man estates were brilliant especially when my buyers started to try get reductions for no reason. They negotiated with them and were swift with a result. Amelia and Dave were especially excellent as they did most of the chasing and id say they done most of the work my solicitors should have done(chasing). Thanks team for all your help in the process.

Tony · 28 November 2023

★★★★★ 5/5

Google

Michel and David recently handled the Sale of a property i bought through Mann and co, in Maidstone. They were very proactive for their Vendors and kept communication open at all times. I believe they worked very hard to help their sale and my purchase to go through.

Adele · 17 March 2026

★★★★★ 5/5

Google

Tommy Jackson was invaluable in helping me find the perfect mortgage for my new home. He made everything run smoothly and took a the stress away so I didn't have to worry about a thing for this part of the home moving process. I will def be calling on him for his help when it comes to remortgaging on a new deal. Thank you Tommy. 😊

Laura · 24 October 2023

★★★★★ 5/5

Google

We have just purchased a new home via Mann Maidstone. They have been very helpful throughout the process of purchase. Whenever we phoned, they were ready to offer their helping hand and clear our doubts. Very efficient team. Especially Amelia at Maidstone branch was our sales negotiator and our huge thanks goes to her for helping us complete the purchase quickly without any unnecessary delays. Thanks

Akshayan · 24 October 2023

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to Finish , we are in our second house now through manns, alexia has been lovely to us, she's a credit to the company , always deals with people with a smile and up lifting , we are very happy with the service for the second time. Also thanks to Tim ,very good at what he does. All the best

Neal · 6 March 2025

★★★★★ 5/5

Google

Having recently had a valuation for a relative, cannot recommend these guys enough. Chris was very knowledgeable and professional in his approach. Whilst we are not ready to go on the market just yet due to circumstances, Katie has kept in touch with us constantly and completely understands our situation. I will definitely be in contact with Katie at the Maidstone branch as soon as we are able to move forward. Everything has been made so much easier by having these guys on our sidePositiveResponsiveness, Quality, Professionalism, Value

Michelle · 24 October 2021

★★★★★ 5/5

Google

Great experience working with Mann Maidstone. David has been particularly helpful. He really understands what we are looking for, and is always very responsive either over email or by phone. Having worked with almost all local agents, It’s been a pleasure working with Mann.

Lauren · 24 August 2024

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication.Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 5/5

Google

Tommy was excellent in supporting us with a remortgage. He is extremely diligent and has a high attention to detail, making sure everything is as it should be. He was very supportive and attentive, checking in regularly and ensuring we were well informed and happy with the service. Would highly recommend!!

James · 15 May 2025

★★★★★ 5/5

Trustpilot

Excellent service

We have been impressed from start to finish with the professional and caring way that Mann Countrywide Estate Agents in Maidstone handled the purchase of our new property. From start to finish the communication was outstanding and both David Mansfield and Adam Norris were on hand to deal with any queries. Their communications were excellent, keeping us informed on any queries through all stages of the transaction. They provided a personalised service at all times. They have supported with chasing solicitors when required and helped us to get our purchase over the line. David and Adam have gone above and beyond to help us progress with the purchase of our house. They have been professional and polite at all times and we cannot recommend enough. We cannot thank them enough. Thank you for everything. From:Fred and Nelly

Anonymous · 29 January 2024

★★★★★ 5/5

Trustpilot

Mann Estate agents in Ashford were…

Mann Estate agents in Ashford were amazing from start to finishCarlton who has been professional and friendly from the startI have been really impressed with the service and positive experience shown by Tony and Carlton who worked extremely hard to help me get the right property and tenancy agreement for meThey kept me up to date throughout the whole process and the turn around fromviewing to moving in was incredible and I Can’t thank them enough for all their efforts Thanks again

Hayley · 10 January 2024

★★★★★ 5/5

Google

Rupert was super helpful and very patient when I had to see the house on multiple occasions. Thank you

Corin · 18 April 2025