Trusted Agent profile · Maidstone
★★★★★
325 reviews across 2 platforms
32 King Street, Maidstone, ME14 1BS, ME14 1BS
Mann's office in Maidstone, at 32 King Street, is rated 3.1 out of 5 across 325 reviews on two platforms, including 102 Google reviews rated 4.7.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleMichael of Maidstone Mann & Co promised that he could sell my house. Within 6 weeks I was sold and moved. What a perfect ending.
Thank you for trusting us with the sale of your house, we are thrilled to hear that it was a seamless and successful process for you! Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWorst estate agent (£1200 not refunded)
Worst estate agent, whole company is full of scam (its mortgage advice, solicitor panel). They have taken advance payment of £399 for solicitor search and £798 for mortgage for my potential buy. Later the seller pulled from process and I have asked for refund, but they are not refunding my money. This is worst company in the UK to deal with property, mortgage, solicitor panel.
5/5
TrustpilotAmazing service from Adam Norris at Mann Countrywide Estate Agents
We recently have the pleasure of working with Adam Norris from Mann Countrywide Estate Agents to purchase a dream home in Maidstone. From the start, it has been an absolute pleasure! We are incredibly pleased with the service we received from Mann Countrywide Estate Agents, especially from Adam, for our home purchase. Home buying process can be daunting, but their team has been fantastic every step of the way.We have had excellent service from our initial to second visits and in conversations throughout the process, Adam has been very professional. He has been highly knowledgeable in explaining about the property and he really made us always feel like a priority.At each step in the process, Adam came through with a commitment to excellence. So far, throughout our journey, Adam has demonstrated immense patience and understanding.Beyond the agent’s expertise and professionalism, Adam has always been amicable and kind throughout our home buying process. He answered all our questions and provided as much assistance as possible.We're so glad we chose Mann Estate Agents for our real estate process needs. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. We highly recommend them to anyone looking for top-notch real estate services!Thank you for amazing service. F Jackson and N Jackson.
5/5
TrustpilotHi my name is Anthony ubogu
Hi my name is Anthony ubogu, I recently was almost made homeless, I went to almost all local lettings agency in thanet kent but they were very rude an very unpleasant, then a friend referred me to mann in margate kent, ANDRw cherry and his partner where so helpfull and very very professional and incredibly helpful BIG BIG THANK YOU TO YOU BOTH. MANY THANKS
5/5
GoogleVery satisfied with the service from the team. Always polite , respectful and friendly they help make my move less stressful
Thank you for taking the time to leave us such a great review! We are happy to have made your moving experience less stressful. Our team takes pride in being polite, respectful, and friendly, and we are glad to hear it shows in our service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA flat with wheelchair access.
I used Mann Lettings when I was looking for a flat to rent in the Margate area. I use a wheelchair so I needed a flat with access. With the help of Andy from the Margate office I found a place! Then Sue Sanders from the management team helped with the contracts and all the other problems with moving house. The whole experience has been easy and the team from Mann have made it easy and hassle free. On a scale of 1 to 5 I'd give the a 6 !
5/5
GoogleAdam was absolutely brilliant with helping us find our first home. From the initial viewing right up until completion he was really responsive and at hand to answer any of our queries and concerns. Thank you once again for all your help and advice.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHorrible experience as tenants
Horrible experience as tenants. Multiple issues beginning from ignoring maintenance requests as tenants to not responding to emails regarding deposit return after tenancy. Even ignored our request for more information regarding extending the tenancy - proceeded to act as if not inquired and upon questioning why, they said that we should've made a request. The agency doesn't communicate between each other and does not provide timely responses to emails and completely ignores questions asked through their website. As tenants cannot really choose the agency, a warning to landlords that the agency is highly incompetent
5/5
TrustpilotMorgan Knott
I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.
5/5
GoogleSam and the team worked really hard to secure our chain after a buyer pulled out, meaning our move was still successful. They communicated well with us and went above and beyond to ensure we completed. We are very grateful.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team who persevered though a difficult drawn out sale with excellent communication and expertise advice. They also showed great empathy around family bereavement which was very much appreciated at the time. Thank you for all that you did for me and ultimately my family.
Thank you for your kind words and feedback! We are happy to hear you had a great experience with our team and that we were able to provide excellent communication and support during a tough time. It was a pleasure working with you and your family. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThis has been a long process, sale and purchasing (no fault of Mann) and we are finally there. We would like to thank the hard efforts of David. Especially towards the end. Thanks for pushing this through for us! Jade and Simon
"We are thrilled to hear that you had a positive experience with our team, Jade and Simon! It's our goal to make the process as smooth as possible, and we are grateful for your patience and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI am writing this review of Morgan…
I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!
5/5
TrustpilotVery good service overall
Very good service overall. The team were professional, friendly, and efficient throughout the process. A mention to the manager, Jamie, who was extremely helpful, approachable, and always happy to answer questions and explain things clearly. Communication was good and any small delays were handled well. Overall, a very positive experience and I would recommend Mann Countrywide.
5/5
GoogleI left a voicemail with Mann just before Christmas. First thing on the 27th I received a return call from Trainee Sales Negotiator Rupert Brooks. 90 minutes later Rupert showed me the flat. He was punctual, polite and very knowledgable. Before the day was out, Rupert transferred me to their auction team, and by 03 January we had a deal. I am very impressed with Rupert's professionalism. He is a credit to Mann's Team. I wish him well in his future career.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleSam at Maidstone Mann has been excellent supporting us through our house sale and purchase of our new property. She dealt with the problems along the way diligently and with good humour! Amanda was also very helpful. We have a new found respect for the work they do.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMann have been absolutely fantastic David and Michael have gone above and beyond to help with our move, couldn’t have done it without them very recommended .
We're thrilled to hear that David and Michael from Mann have provided exceptional service during your move. We aim to go above and beyond for our customers, and we're grateful for your recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAbsolutely disappointed and regretting…
Absolutely disappointed and regretting I chose MANN woolwich , Victoria wasn’t supportive and helpful at all, I rented a house 3 weeks ago, when I went in there was no hot water at all. Been chasing and going to the agency in woolwich every day and until today there is still not hot water in the property. Never ever trust them especially Victoria. I can’t believe that in 21st century I need to use kettle to have shower . Thank you @mannwoolwich
1/5
TrustpilotDo not ever use Mann (North End…
Do not ever use Mann (North End especially) this estate agent is without a doubt the worst agent ever!!! Full of lies, bad advice and unprofessional. Avoid at all cost.
5/5
GoogleReally appreciate the work of Sam and her team in the bumpy ride of selling and buying ... especially their hard work towards the end to ensure we all exchanged and moved together.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTruly Awful Experience
I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.
5/5
GoogleHad an interview with Tommy regarding getting a mortgage in principal and I must say they were excellent, very informative and helpful information. They went into all the options available and I now have a better understanding of where I stand and what I can do going forward
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotStay away from this letting agency
They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.
1/5
TrustpilotAwful experience with Mann
Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them
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