Trusted Agent profile · Maidstone, Kent

haart Maidstone reviews

★★★★★ Excellent

933 reviews across 2 platforms

Unit 3 - Galleon House 87 King Street, Maidstone, Kent, ME14 1BG

Part of haart, see every office.

haart's office in Maidstone, Kent, at Unit 3 - Galleon House 87 King Street, is rated 4.7 out of 5 across 933 reviews on two platforms, including 889 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.7 / 5

889

Reviews on Google

This office

Facebook logo

4.4 / 5

44

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Maidstone office, from every platform, shown as written. First names only.

5/5

Google

Big thanks to Luke we truly appreciated your responsiveness,and the way you had our best interests in our journey for looking a for a new house as a first time buyer. It was a pleasure working with someone who clearly cares about their clients and goes the extra mile to deliver great service. Thanks...

AlvinAlterEgo · 20 September 2025

Agent replied · 20 March 2026

Hello Alvin, Thank you for leaving me a kind review, means a lot to me. I am glad that we have found you, your first property as a first time buyer. Kind regards, Luke Collett from Haart estate agent

5/5

Google

Emily has been extremely supportive throughout the entire process. She communicated clearly, kept me updated at every step, and made everything much easier for us. I truly appreciate her professionalism and the way she handled everything. Thank you, Emily, for your excellent service.

Florin · 20 December 2025

Agent replied · 20 March 2026

Thank you so much for your kind words. I look forward to helping you both move in. Emily Nicholson maidstone haart lettings residential lettings.

5/5

Google

Reflecting on my experience, I am incredibly grateful for Ria's assistance. She transformed what could have been a daunting task into an enjoyable and memorable adventure. Her attentiveness and genuine care for my success made all the difference, and I can't imagine embarking on this journey without her. Thanks to Ria, I am now happily settled in my first home, and I can’t help but look back on the process with gratitude for her invaluable help and guidance.

Katie · 27 October 2024

Agent replied · 9 November 2024

Thank you for your review, its been a pleasure advising you. Kind regards Ria residential lettings

5/5

Google

Our experience with Haart was great from start to finish. Rory and Emily were the ones showing us the house and answering all the questions. The process was easy to follow and to understand and Rory was always there to give us the details needed or to reassure us that everything will be fine. Even that for us was a stressful time because of some medical issues, Rory made sure that the moving won't add more stress which we can't thank enough. Highly recommend the team if you're looking to rent, buy or sell. Keep up the good work!

Marcela · 22 September 2024

Agent replied · 22 October 2024

Hi Marcela, Thank you for taking the time to leave us your five star feedback. Its been a pleasure to assist you. Kind regards Rory haart residential lettings

5/5

Google

I found the whole experience of using Haart to let my property professional, friendly and constructive. They dealt with any issues promptly and kept me informed of the process throughout. I would not hesitate to recommend them and a particular thanks to Megan Lyons for her assistance.

Mike · 20 October 2025

Agent replied · 20 March 2026

Hello Mike, thank you for leaving such leaving feedback and thank you for trusting us with the let of your property. We look forward to working with you. Kind regards, Megan haart of Maidstone residential lettings.

5/5

Google

Superb estate agents, Leigh-Anne and her team worked tirelessly on our behalf. Great communication at all times from email ,txt's and up to date phone calls. Will definitely use them again.

Gary · 6 March 2026

Agent replied · 20 March 2026

Hi Gary, thank you for taking your time to share your experience. Its been a pleasure helping you. Kind regards Leigh-Anne Lawrence Branch Manager, haart Maidstone Sales team.

1/5

Google

I would not recommend Haart. They’re very slow and reluctant to reply or help once you’ve rented from them. My partner and I moved in right after he had double heart surgery so he was still recovering and was high risk, using a zimmer frame to walk. When I let our agent and property manager know that the place was quickly becoming moldy and the walls were sweating they just told me to ventilate. We had bowing floorboards which they didn’t fix, a serious tripping hazard that the landlord had the gull to ask a £200 “donation” for after we moved out when we had to live with it for 6 months! We removed the mold ourselves and replaced the rusty shower head yet we still don’t have our deposit back. They also recorded the wrong move out date so we’d have to pay an extra months council tax. AVOID, they don’t care about their tenants. They can’t even answer emails in a timely fashion

Reka · 20 February 2026

Agent replied · 10 December 2024

Dear Reka. Thank you for taking the time to feedback with your concerns and we are sorry that you feel like this. Please do call me to discuss on 01634 553410. Kind Regards, Beth Edwardes, Property Management Manager

5/5

Google

Great experience with this agency, especially Emily Nicholson. She was professional, responsive, and supported me throughout the entire process. Everything was smooth and stress-free. I would highly recommend their services.

Anu · 6 March 2026

Agent replied · 20 March 2026

Hi Anu, Thank you for taking the time to share your experience, Its been a pleasure to help you move into your new home. Kind regards Emily Nicholson haart residential lettings

5/5

Google

Very nice service. Emily Nicholson was extremely helpful and professional. The process was not delayed at all, she completed everything very quickly and smoothly. I really appreciate her support and efficiency. Highly recommended.

Sam · 20 January 2026

Agent replied · 20 March 2026

Hi Sam, thank you for you 5* review. Kind regards Emily Nicholson at Maidstone haart residential lettings

5/5

Google

Molly and Ria from Haart came to the flat to take photos to market our flat. Two weeks later we have the tenant moving in. Brilliant fast service. Big thanks to Ria, Leah, Megan, Molly, Emily and all the team involved. Exceptional turnaround time and very professional.

Peter · 20 September 2025

Agent replied · 20 March 2026

Hi Peter, thank you so much for leaving the team a 5 star review! It has been a pleasure working with you. Kind regards, Megan haart Maidstone residential lettings.

5/5

Google

Nicole was fantastic and professional! Great customer service. Would highly recommend. Thank you so much for your help!

Tom · 22 May 2026

Agent replied · 23 June 2026

Hi Tom, Thank you for your kind words and taking the time to leave us a review. Kind Regards, Adam Copas Haart Residential Sales Senior Marketing Consultant.

5/5

Google

I recently enquired about one of Haart's properties, and Megan Lyons was brilliant throughout the process. She was incredibly kind, patient, and professional, taking the time to answer all my questions clearly and making me feel truly supported. It's not every day you come across someone so genuinely helpful in property enquiries. Thank you, Megan!

Tina · 20 June 2025

Agent replied · 20 March 2026

Good morning Tina, thank you very much for leaving me such a lovely review. I am so glad that you were happy with the service that I provided. Kind regards, Megan haart of Maidstone residential lettings.

5/5

Google

Writing a review to thank Luke for all the help in looking for and finding somewhere as a first time buyer. He was very helpful with great communication and answered all my questions. Thank you for making a daunting task that much easier!

Rhiannon · 20 October 2025

Agent replied · 20 March 2026

Hello Rhiannon, thank you very much for your kind words. I'm so glad that I could help you find your first property. kind regards Luke Collett from Haart Estate Agent

5/5

Google

I have to say that I have been thoroughly impressed with Haart Estate Agents. Karen has been utterly professional throughout. She's a sales professional with great communication with the ability to listen well to people. Out of the 3 Estate Agents I asked to value my late Mums House Karen came across as the most passionate & knew that she would be able to sell it. Despite her passion I unfortunately opted to sell with Purple Bricks due to the cheap price which didn't work out well for us as we didn't get a single viewer through the door in two months! Despite me letting Karen down, she kept professional and kept in communication with me to see how things were progressing. When it came to evaluating the non progression with PB, it was a 'No Brainer' to give Karen a go, as I knew she was hungry to sell. Karen & Gareth marketed the property well with a fancy video that I thought was excellent! Needless to say I was absolutely amazed as Karen sold it within a week. I wish I had gone with Karen from the outset, but hey ho you live & learn. Well done Karen you have restored my faith in Estate Agents you are a true professional and I will not hesitate to recommend you to friends & family in the future.

Jamie · 14 June 2024

Agent replied · 21 June 2024

Dear Jamie, thank you so much for your detailed and kind feedback regarding Karen in the sales team - she is indeed a credit to us and we very much look forward to helping you through the sales process.

5/5

Google

We have just started renting our property through Haart, Maidstone. Ria and Molly have both been superb. They have all been very helpful and very friendly. Thank you Ria and Molly. I have now been speaking with Kian Campbell who has been extremely helpful sorting out an issue. Great customer service.

Gav · 20 July 2025

Agent replied · 25 December 2024

Hi Gavin, Thank you for taking your time to write a review of your experience. It was a pleasure to help you move and we look forward to managing your tennacy. Kind regards Ria Tolley haart residential lettings

5/5

Google

Haart were generally quick and efficient when replying to enquiries, or explaining certain things I did not understand due to being a first time renter. Ria was very good to talk too, and Emily when I spoke to her and when she visited the property was very kind, understanding and professional.

Jake · 20 July 2025

Agent replied

Hi Jake, Thank you very much for your kind words. I am always happy to help. Kind regards Ria-Ann Tolley Lettings Branch Manager

5/5

Google

Our support from Adam has been fantastic thus far. He has a calm and positive demeanor which makes the buying process seem less stressful. He has been a great communicator, keeping us in the loop of developments. I really recommend going with Haart.

Emily · 20 September 2025

Agent replied · 20 March 2026

Morning Emily, Thank you for leaving me a kind review, your feedback means a lot. Kind regards, Adam Copas Senior Property Marketing Consultant

5/5

Google

We had the pleasure of viewing a lovely property with Nicole. It was our first time viewing any property and Nicole was amazing at guiding us through. She is very personable and knowledgeable.

Sinead · 20 December 2025

Agent replied · 20 March 2026

Hello Sinead O'Gorman, Thank you for your kind words. I hope that we can help you find a property and then help you with your buying process. Kind Regards Nicole Smith, Haart residential Sales Manager.

5/5

Google

Luke was amazing throughout the whole process of buying a home for me and the kids. He was patient, helpful, and really listened to what we needed. Thanks to him, we found the perfect place. Couldn’t recommend him more!

Amber · 20 October 2025

Agent replied · 20 March 2026

Hello Amber Mullally, thank you for your review, I hope you and your family have a great time with your brand new home. Kind regards Luke Collett from Haart residential sales

5/5

Google

Thank you so much to Luke C, who has been a huge help during our hunt for the perfect property. From his informative, honest & helpful approach to viewings, to his continued communication throughout, we have really appreciated his support. Highly recommend!

Stephen · 20 September 2025

Agent replied · 20 March 2026

Hello Stephen, Thank you for leaving me a kind review, your feedback means alot. Kind regards, Luke from Haart residential sales

5/5

Google

Emily was very helpful in letting my property, would recommend

Matthew · 9 June 2026

Agent replied · 23 June 2026

thank you so much for taking the time to write a 5* Google review. I really appreciate it. Kind regards Emily Nicholson residential lettings at Maidstone

5/5

Google

Adam came to give me a valuation of my property. Found him very friendly and very professional. Great communication as well. Thanks Adam

Jamie · 20 February 2026

Agent replied · 20 March 2026

Hi Jamie, Thanks for the review! Wishing you all the best. Adam Copas Senior Property Marketing Consultant

5/5

Google

Megan was very quick prompt professional and very helpful, probably the quickest I have ever had an estate agent get back to me

Claire · 20 February 2026

Agent replied · 20 March 2026

Hello Claire, thank you very much for leaving me such a lovely review. Kind regards, Megan Lyons haart of Maidstone residential lettings.

5/5

Google

I recently went through the process of finding a flat, and after contacting several property agencies without much success, I was fortunate to connect with Ioana-Emilia from Haart. I was facing a complicated situation that required someone willing to go the extra mile, and Ioana proved to be that person. Throughout the process, we encountered a few challenges, but Ioana consistently provided solutions and offered valuable advice on the best course of action. Despite the option to focus on more straightforward cases, Ioana stuck with me, demonstrating unwavering support. I can't emphasize enough how grateful my family and I are for her assistance in securing the property. One of the standout aspects of working with Ioana was how easily accessible she was. Whether through email or phone calls, she was consistently responsive, always ready to explain, support, and offer advice. In summary, if you come across a property managed by Haart and find yourself interested, make an effort to reach out to Ioana-Emilia Dine. Her professionalism ensures that what can be a stressful process becomes as easy as possible for you. Highly recommended!

Elans · 20 February 2024

Agent replied · 21 March 2024

Hi Renata, Thank you for your kind feedback. It's been a pleasure to assist you. Kind regards Ioana Dina haart Lettings Maidstone

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Questions about haart Maidstone

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Maidstone won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

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