haart Maidstone reviews

★★★★★ 4/5

Google

Emily has been a very professional, friendly and helpful person to deal with at Haart. She has always kept me updated should there of been an issue. However some of the other members of the team do not return calls or supply emails and information I have requested. Often having to chase. And a lot of the time unable to speak to a member of the team on the phone. Emily has been brilliant and is outstanding. A shame other team members aren't the same.

Sophie · 15 August 2026

★★★★★ 5/5

Google

Mark has been absolutely amazing throughout our mortgage journey. We have a very complex mortgage case, and he has gone above and beyond every step of the way to help us. His knowledge, professionalism, and dedication have made what could have been a very stressful process so much easier.

Daisy · 1 August 2026

★★★★★ 5/5

Google

I can’t recommend Haarts highly enough. I’ve dealt with several estate agents over the years and this has been the best experience. They keep in touch, they chase, they actively sell, and they do the extras without any issues such as weekly checks on our empty property, supporting workmen to enter, taking readings etc. Leigh-Anne is a superstar.

HELEN · 22 May 2026

★★★★★ 5/5

Google

I had such an excellent experience with Haart Estate and Lettings Agents Maidstone, and I want to especially thank Leah for her outstanding service. From the very beginning, Leah went above and beyond to make the whole process smooth, stress-free, and welcoming. Her hospitality, professionalism, and willingness to help at every stage really stood out. She kept us updated, answered all of our questions patiently, and made sure we felt supported throughout the referencing and tenancy process. It was clear that Leah genuinely cared about finding us the right home, not just any property. Thanks to her and the team, we are now moving into a lovely house in a quiet area that suits us perfectly, exactly what we were hoping for. I also want to acknowledge the rest of the team at Haart Maidstone who worked alongside Leah to ensure everything was handled efficiently and with care. It truly felt like a team effort, and their professionalism gave us great confidence in the whole process. I couldn’t be happier with the service we received. I would highly recommend Haart Maidstone, and particularly Leah, to anyone looking to rent or buy a property. Thank you again for helping us find our home! Cheers

David · 20 October 2025

★★★★★ 1/5

Google

Title: Dangerous, Negligent, and Emotionally Abusive, Avoid Haart at All Costs Review: Haart Property Management has been the worst letting agent we have ever dealt with. Renting 6 Hadlow Close from August 2024 to August 2025 was a nightmare. The property was in terrible condition from day one: walls in urgent need of redecoration, black mould in extractor fans, a boiler that didn’t work for weeks, and electrical hazards caused by a faulty cooker and extractor fan tripping the electrics. Despite countless emails and phone calls, repairs were either ignored or handled incompetently. At one point, a repairman literally looked at the cooker for a minute and left. My wife was pregnant at the time, and we had two very young children. Being without heating, hot water, and safe electrics for weeks was completely unacceptable. Haart showed zero urgency or empathy, treating our legitimate safety concerns as an inconvenience. To make matters worse, there were unauthorised visits while we were at home, leaving my wife, who had just given birth, extremely anxious and distressed. They repeatedly promised action but never delivered. After a full year of rent, we moved out in August 2025 and requested our £1,950 deposit back. Haart responded by claiming nearly £3,000 in alleged “repairs” for pre-existing issues and normal wear and tear, an absurd and offensive demand. Haart Property Management demonstrates a complete disregard for tenant safety, wellbeing, and basic decency. If you value your family’s safety, your mental health, and your money, do not rent through them. Their negligence, dishonesty, and unprofessionalism are shocking, and they should not be trusted with any tenant.

Freddy · 20 September 2025

★★★★★ 5/5

Google

had a fantastic experience with Emily . From the initial communication to the viewing, professional, communicative, and genuinely supportive throughout the entire process. Emily was knowledgeable about the local area and provided honest advice that helped us decide. Emily managed viewings efficiently and kept us up to date every step of the way. What really stood out was their responsiveness, emails and calls were answered promptly, even outside typical office hours. And also helped us navigate a few legal challenges with professionalism. I wouldn’t hesitate to recommend Emily and her team to anyone looking to rent in the area. It’s rare to find a team that combines expertise with real care for their clients.

Lloyd · 20 August 2025

★★★★★ 5/5

Google

Thank you to Kian Campbell and the Haart team at Walderslade for their continuous support over the last 9 years we have been renting. You and the team have made the checkout process run so efficiently and smoothly. I also appreciate our lovely Landlord for giving us that time to create many memories and make many friends ❤️

Gemma · 6 March 2026

★★★★★ 5/5

Google

Moving to a new town is stressful, but Megan Lyons made it so much easier. She showed me 4 properties back-to-back, turned up exactly on time, and treated me with respect as a tenant. A credit to Haart Maidstone. A massive thank you Megan!

Tinotenda · 18 June 2026

★★★★★ 5/5

Google

Kian Campbell at Maidstone property management is very articulate in resolving any faults or home deficiency as it's arise and reported without any delay since I moved in to an apartment He regularly follow up with calls and emails to ensure proper completion of the repairs to high standards for satisfaction, and also provides preventive measures for cost optimization. Kian Campbell maintains a high professional centric with depth analytical skill on repairs to know the fundamental cause, control, and cost responsibilities in arriving at a good professional judgement without any elements of being bias to parties involved (Landlord & Tenant). What an Exceptional property management personnel is Kian at Maidstone! Thank you Kian, and keep exhibiting your excellent professional skills for client satisfaction.

Ademola · 20 July 2025

★★★★★ 5/5

Google

Thank you Leigh-Anne for your support, guidance and drive to ensure our house sale completed. It has been a few years since we last moved and you provided expertise throughout the process offering advice when it was needed. We had regular communication and you were always friendly and kind. You were often the link between us, our buyers, the solicitors and even the wider chain meaning we were kept up-to-date at every stage.

Verity · 20 September 2025

★★★★★ 5/5

Google

I recently put my house on the market with Haart and have been working with Adam Copas throughout the process. From the very start, Adam has been incredibly proactive and professional, always one step ahead and making sure everything is moving smoothly. His communication has been excellent, keeping me updated at every stage without me ever having to chase. It’s been such a reassurance knowing my sale is in such capable hands. Highly recommend haart.

Sophie · 20 August 2025

★★★★★ 5/5

Google

We’re 6 months into our tenancy and have no complaints, the Haart Maidstone team have been very responsive, especially Lucia Pellegrino who has been very friendly and professional, and has quickly resolved the few issues we have had. Thank you.

Nathaniel · 23 May 2026

★★★★★ 5/5

Google

Luke has been absolutely amazing throughout our homebuying journey. He guided us every step of the way, answered all our questions with patience, and made the process so much smoother than we ever expected. He even connected us with a fantastic mortgage broker, which made a huge difference for us. We’re so grateful for his support and highly recommend him to anyone looking to buy a home!❤️🏡

Jienalyn · 20 September 2025

★★★★★ 5/5

Google

Thank you Emily for your help. Reply to every question in reasonable time is not an easy task but you were able to achieve it successfully.

Mohammed · 15 August 2026

★★★★★ 5/5

Google

I had an excellent experience with Leah Hearne She was professional, friendly, and extremely helpful throughout the entire process of viewing through our two properties, Communication was clear and prompt, and She kept me informed at every stage. Everything was handled efficiently, making what could have been a stressful process smooth and straightforward. I would highly recommend Leah Hearne to anyone looking to buy, sell, or rent a property. King regards Tomasz

Tomasz · 20 July 2025

★★★★★ 5/5

Google

My recent experience with Haarts I have found all members of the Maidstone team to be professional and very friendly. Particularly Megan who has also answered any queries quickly. She is a credit to Haarts.

Carole · 23 May 2026

★★★★★ 5/5

Google

Was very happy with the property that I was shown around. Megan was very professional, very helpful and pleased with how Megan gave me lots of information and answered all my questions. Thank you

Gina · 23 May 2026

★★★★★ 5/5

Google

1st class from start to finish , we found Adam very professional not pushy like other estate agents .Our house sold within a week . Would recommend Haart and especially Adam

Nicola · 23 May 2026

★★★★★ 5/5

Google

During the period of ensuring about the property at 157, I'm pleased to say that I am happy with all information provided by the letter agent Emily. She was very approachable and easy to communicate with. Thank you Emily. Frank Bourne

Frank · 27 February 2026

★★★★★ 5/5

Google

We spoke with Emily and she has been very professional and helpful. Over the past several years, we have worked with Haart, and due to the consistently high standard of service they provided, we chose to return to them once again. The Management Team at Haart has always been exceptionally supportive and willing to go above and beyond whenever needed. Overall, I would highly recommend Haart to landlords and anyone seeking a reliable and professional service. Thank you.

Ram · 23 May 2026

★★★★★ 5/5

Google

The viewing experience with Megan Lyons was great. She arrived on time and was very professional throughout. Megan had such positive energy and a friendly approach, which immediately made the whole process feel comfortable and smooth. She …

Shakitthya · 22 March 2026

★★★★★ 1/5

Google

The guy who took photos was brilliant..afterwards when it came to viewers the Maidstone team were rubbish. Considering we pay them to introduce us to prospective buyers..they fell down flat on their face.The first we knew was for 1 couple at 12.45...couple turned up ...will continue .....we were to find out there were 2 other bookings. agent arrived 12.20 .. He was unaware of 2 further bookings at 12.15 and 12.45. He was only aware of the 12 30 booking...so for that he was on time. He said he had 18 bookings for the day 15mins each. We too were unaware of the 12.30 and 12.45 appointments until we called Maidstone to complain of no measurements on their webpage for our property They apologised and said it would be corrected...whilst talking we were told of the other two appointments.. they hadn't informed us about . So without our calling them..would we ever have known. Next we heard was for 2 appointments on Saturday..could we see clients on their behalf...who is earning fees here? Today..Molly was supposed to be introducing a new buyer at 16.45pm. We rang office at 17.00 and was told probably stuck in traffic. Rang again at 17.15. they put a call out to Molly..where is she..she rang us to say booking not confirmed. So no show. GRRRRRR...would love to cancel contract rather an apology as they have made further appointments next week. will they let us down again?? WATCH THIS SPACE!!! can't buy a pair of shoes in 15 minutes..let alone a house!! This company you is a letting agent .not so much an estate agent.

Ray · 18 December 2024

★★★★★ 5/5

Google

Nicole has been great to speak to on the phone. We may not of found through haart but she is a real asset to the company :)

Hannah · 23 May 2026

★★★★★ 5/5

Google

Huge thank you to Megan Lyons. She was amazing to deal with from start to finish. Always easy and quick to reach, return calls, always managing to keep me in the loop. Super friendly and buzzing with positive energy. Which really made the process so much easier. Thank you!!

Freddie · 20 November 2025