Connells Maidstone reviews

★★★★★ 5/5

Google

Review from Professional Landlord. I have used Connells (Tenant Find Service) for letting my portfolio for many years, and will continue to do so. As a professional landlord I want my properties filled in good time; but more importantly - with the right tenant for the property. Connells listen to my business needs, and are very good at finding me appropriate tenants, within a reasonable time-frame and in a professional manner (which is important to my business as well). The manager Mark is particularly attentive and good at his job. I always trust his judgement, he has a valuable wealth of experience that is very useful to me as a professional Landlord. I have no hesitation in recommending them wether you are a landlord or a tenant.

Jason · 24 October 2022

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024

★★★★★ 5/5

Google

Emily was extremely helpful throughout the entire process and I was pleasantly surprised with a lovely welcome pack filled with goodies and vouchers, such a thoughtful gesture!

Amy · 12 July 2025

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 1/5

Trustpilot

Very poor

Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.

Jack · 31 January 2026

★★★★★ 5/5

Google

Cameron was very helpful in keeping my purchase on track. Particularly in light of a nightmare seller.

Tom · 23 September 2024

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Google

Excellent service, Emily helped me through every step of the way and couldn’t have asked for a better agent

George · 17 February 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

Emily was great from start to finish. A great credit to the company. We are so happy in our new home. Thank you. Jason and Jayne

Jason · 27 March 2024

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 5/5

Google

Connells has been amazing and within one week of going on the market we are under offer. Communication, has been fantastic. Everything they have said they were going to do, they have. Staff have gone over and above to meet our needs. We have had contact with with the manager Cameron, Eron from the sales team, and Grace from mortgages all superb and know what they are talking about. We would most definitely recommend Connells. 5 star customer services.

Laura · 1 May 2025

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent Mortgage Advisory Service at Connells Cambourne

I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.

Yomna · 18 December 2023

★★★★★ 1/5

Trustpilot

Landlord - full managed service - lettings

AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.

Michelle · 3 December 2021

★★★★★ 5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.

Amy · 1 April 2026

★★★★★ 5/5

Google

Thank you to Emily and the lettings team at Connells Maidstone who made our move stress free and smooth. Much appreciated 🙂 …

Hannah · 26 February 2024

★★★★★ 1/5

Trustpilot

Sadly, zero stars are not possible.

We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.

Myjakey1 · 31 October 2021

★★★★★ 5/5

Google

My partner and I have recently moved in to a property in the Maidstone area. Joe Chiverton was the member of staff that we dealt with when we were looking at the property and signing contracts etc. He was very proffessional and fast to respond to our queries, and made moving into the property relatively straigtforwad. We've had couple of minor issues with the property since moving in, however they have been dealt with very swiftly by the property maintenance team, and in particular Jo Walker, who has been very helpful.

Tom · 24 October 2021