Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
Dileep · 27 June 2023
★★★★★ 5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
Lee · 23 June 2023
★★★★★ 5/5
GoogleI was really pleased with the lettings team in Maidstone, Emily, Mark and Martin were all helpful and efficient. The way Connells manage the whole process is so much better than the other high street letting agencies.
Anthony · 26 February 2024
Agent replied · 23 October 2024
Thanks for the wonderful 5* review Anthony! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells in Maidstone have been absolutely fantastic! The whole sales team gave us exceptional service throughout making the experience a far less stressful one! I can't recommend them highly enough for their professionalism and highly knowledgeable service from start to finish. Eron even came in to the branch on her day off just to secure an offer for us, she went above and beyond all expectations ! The whole sales team are incredible.
Jennifer · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Jennifer! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFound us a lovely property via Connells and the moving in set up was smooth and brilliant, no stress and easy
Hannah · 11 April 2026
Agent replied · 18 April 2026
Thank you for your kind words! We're thrilled to hear that we were able to find you a great property and make your move-in process stress-free. It's our goal to provide top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
Sam · 26 February 2026
★★★★★ 5/5
GoogleMany thanks to Connells,in particular Emily Randall,such a lovely girl who couldn’t do enough for us,she worked so hard to get us sorted for our new flat,always happy and cheerful ,thank you so much and the welcome box was appreciated
David · 28 November 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEmily was great to work with, and was able to move forward with my rental in a very quick manner as I needed to move ASAP.
Waleed · 24 August 2024
Agent replied · 23 October 2024
Thank you Waleed for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
Mr · 26 April 2023
★★★★★ 5/5
GoogleLetting out my new flat with Connells Maidstone has been a very smooth, friendly & FAST experience !. From the very first inquiries with Martin, through to contract & move-in with Mark, they have been professional, helpful, and very much on the case for us. The decision to go with Connells' fully-managed letting service, was made after feeling confident that with their knowledge & experience we will be supported all the way through.
Paul · 24 October 2023
★★★★★ 5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
Jon · 1 March 2024
★★★★★ 1/5
TrustpilotAwful to deal with
We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.
Kerry · 25 July 2025
★★★★★ 1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
Jorawar · 25 July 2026
★★★★★ 1/5
GoogleWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..
Seph · 26 April 2024
Agent replied · 23 October 2024
Thank you for providing your review.
I can confirm the property was advertised as 'part-furnished' and this was reflected on our wesbite when advertising the property. I can also confirm that upon the viewing you did ask what a 'part furnished' property consisted of. Our representive completing the viewing advised that this would have to be checked on the property as the existing tenants were still living within the property and the property was furnished with various items of furniture, so it was not possible to confirm on this at that time. You did not seek to clarify this information with us further when you applied for the property or during the application process. We therefore did not have the opportunity to confirm on what remained at the property before you moved in.
You advise within your review that there were various items of furniture left in the property but I can confirm that this only consisted of one sofa and a wall mounted widescreen TV in the living room, one bar stool in the kitchen and a garden patio set cosisting of a table with four chairs. You have asked if the sofa can be removed from the property and we have enquired with the landlord on this for you but they have unfortunately not agreed to your request and require this to remain at the property, unless you wish to store this at your own cost and ensure this is placed back in the property at the end of the tenancy.
We are sorry you are disappointed with this situation but had this been raised with us at the point you made an offer to rent the property we would have been able to clarify this information for you, before the tenancy was progressed.
★★★★★ 5/5
GoogleMartin has been amazing at finding tenants for us. He knows exactly what we are looking for when looking for good tenants. I would recommend Martin and the lettings team if you are looking for high quality long term tenants.
Ivor · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
TrustpilotMortgage Advice Service, Extremely Disappointedg this review out of sheer…
I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.
Saeed · 24 November 2025
★★★★★ 5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
Jack · 31 March 2026
★★★★★ 5/5
GoogleI've worked with Eron during my purchase and I'd highly recommend! She's always on top of things and quick to reply. Appreciated that!
Vinay · 24 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Vinay! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
Darren · 19 December 2024
★★★★★ 5/5
GoogleThey are 👌 awesome, well explained & coordinated.Listen my concerns and advise me the best Especially Emily Randall ☺️ and Martin 🙂 thank you connells... …
Renjith · 25 June 2024
Agent replied · 23 October 2024
Thanks for the wonderful 5* review Renjith Karekunnath! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with Emily and Mark who did an amazing job in helping us choose and move to our new home. They were very supportive even though English is not our first language.
Svitlana · 27 January 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotConnells - sound, experienced, and full of vitality.
Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.
Tom · 1 December 2022
★★★★★ 1/5
TrustpilotConnells is a terrible agency that you should not work with
Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.
GK · 25 March 2026
★★★★★ 1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
Mr · 27 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
